Guesthouse Casa Burano, Venice

loved the property itself! Perfect, beautiful , calming location away from congested touristy areas.

The property itself was great! However, it was a confusing trek to find. The staff were wasn’t very great with communication. it was frustrating that the staff didn’t pick up the phone/respond to texts promptly. check-in process felt rushed.

charming and cozy

Nice and romantic if you look for design and have a certain budget. We had the junior suite on the white house overlooking the Piazza Galuppi, very calm and spaceful (for once you go to Burano and considering the prices, I wouldn't book a standard room with a view on the street or backyard). The house had 3 rooms in total. Very confortable and sunny, with a well-equipped bathroom. Staff at the reception (at Venissa, on the Mazzorbo island reachable in 10min walking) was very friendly. There is a shared-kitchen where you can do coffee/tea. If we had to come back, we would ask to get a room in one of the other houses of Casa Burano on a canal, on the Fondamenta della Peschiera side to compare.

Details, but still (when you pay 280€/night, expectations can be high): the noisy cleaning staff in the morning who was doing the room next to ours; the service during breakfast (in the nice Osteria room of Venissa) was quite slow.

clean, modern, stylish, great bathrooms, underfloor heating

some tech work as well as would hope eg key entry, air on and slow WiFi

Everything was special, the location, the room even the weather! A lovely long weekend

Breakfast was very limited.

The rooms were big and spotless with colourful little details

nothing

The house and where it was mixing with locals, The walk to the breakfast through the vineyard fab and the food and staff anazing ,I will definitely be back .

There was nothing i didn't like absolutely amazing place ..

We really enjoyed our stay at the Suite. Perfect location, Maisonette Suite is really nice, clean, modern and right next to the canal. Nice pick up at the Ferry station from one of the staff members and a warm welcome. Breakfast ist excellent and in very nice surroundings…( Winery ) We would always come back…. Thanks for a lovely stay!

Sleeping in Burano allows you to enjoy this magic place before all the day tourist hit the island. In the evening the atmosphere is relaxed even during busy holiday times. The rooms are premium, clean and new. Kitchenette downstairs with good quality coffee is a plus.

The check in window is very strict and for busy travelers getting to the island by 18:30 only to check in can be a challenge (it was for us). That can be improved given that the property is totally self check in, no reception, no staff around which makes it a bit ‘cold’ compared to a family run bnb. The island is not providing evening full services (restaurants etc) as not used to have tourist in the evening. Our room had a bath in a room between the sleeping are and the bathroom, which was very nice. But the lights were very bright and far from relaxing, and there was no table (bath edges were narrow) where to keep the shower gel. When renovating always try the room to spot improvements like this 😉

Room was clean and modern. Staff are helpful and friendly

The location where you have to check in is different from where the room is, so you have to go to one location to check in, then you have a long walk in hot sun to get to the room itself. There are no cars in Burano, so you have no choice but to walk with all your bags (no trolleys!) which is an issue if you have any mobility problems. The staff sent a message to make contact when we booked, but they did not make this point clear which would have saved a lot of time and frustration. We booked a junior suite but only got a standard room. Have requested partial refund.

Gorgeous bedroom and bathroom. Complimentary wine offered. Heated tiled floors.

Breakfast was a 10 minute walk away from room on another island! No clear instructions on how to check out.

Excellent location, great service, we will be back!

The Burano atmosphere. The evening or early morning stroll around the premises is priceless.

Wifi slow or not working (which can happen). Thought it was a bit too expensive. 'Experience native Venice' seems more like marketing than actual value proposition.

location is good, breakfast in Venissa is good (as well as wine tasting and dining)

I would suggest they should change the check in system. There is no sound proof at all, Wi-Fi connection is very poor.

it was clean, and the location of the house it was great in the downtown , but 12 min walking from the reception which is on the oposite side of the island

1- they doesn’t have people to help you with the luggage’s 2- they don’t have map or how to get to the reception on the opposite side of the island 3- I asked at 7.40pm for another pillow thru the WhatsApp number but they never answered until the next day that I went to the reception 4- the reception number in the room phone was a wrong number, so I couldn’t contact them 5- I didn’t know the room was far from the main building until I got there 6- when I got the first day they have the keys from the rooms in an open box where anyone can take it and open your room By the way the girls at the reception were VERY nice and polite, but the costumer services was very very poor.

The distance between reception and apartment was at least 15 minutes by walking without information about! I had to book the room by force inclusive Breakfast, but in the morning we had to walk again back to the reception to get our poor breakfast. In Italy I was waiting to get a perfect Coffee but it was not drinkable!! We have been negative surprised, as at 9:30 o'clock when we after breakfast returned to apartment the Housekeeping was already in the room and as I wanted to take a shower we have had nothing in the room although Cleaning time was written 10:30 o'clock. When I asked Housekeeping why, I got totally rude answer and reaction. When I asked her name she told she has no name!!!!!!! She ask me where I come from and as she recognized that I'm not Italien she tried to be more aggressive and loud. We have been two families together in the apartment, so we spent time together in the kitchen area, which we could sit and drink together. Surprise: The recognition of a room observing camera in this area without any information and warning!! Against the European law! I hope at least the boss of the hotel will use the recorded film to see how his/her Housekeeping treated the guests! Nice apartment, bad service, weak breakfast: no recommendation for booking again. We have seen a lot of little hotels/apartments there, no need to book this special one!

The coffee was wonderful flavour.

No help with bags on arrival and leaving. No milk for tea. No Coffee and tea facilities in room only in kitchen 2 floors down. Breakfast very disappointing for a Michelin starred restaurant. Waiter service 1st day was dreadfully slow. 20 minutes for a cup of coffee.

Starting on a positive note, the room amenities were basically fine and matched the description. Pleasant to have a common room on the ground floor with some crockery and a kettle.The furniture was functional.

The bathroom heating did not work, quite uncomfortable in outside temperatures of about 5 degrees Celcius at night. There were also ants in the bathroom and the common room from time to time. Particularly unpleasant as not explicitly stated in the room description: Although the room was on the island of Burano as described, the breakfast booked and paid for in advance had to be taken on the neighbouring island of Mazzorbo. The way there was about 800 m long and additional led over a narrow wooden bridge leading across a sea channel. Due to time constraints, we therefore had to do without breakfast for once. According to the booking confirmation, no advance payment was required. Contrary to this contractual stipulation, the payment was already debited several days before our arrival.

No service at all. cant be rated as a top quality stay at that rate. the reception is 20mins away also breakfast. they dont let you even leave luggage at the downstairs of the house need to carry 20mins away. staff at reception was rude and no solution intended only mentioning thats the way it is. 300 a night for a very average experience

I loved everything about the property. The location was perfect for my daughter and I.

There's nothing I didn't like about the property.