Gritti Palace Luxury Hotel, Venice

The hotel was excellent; the service too….. but why, on a Saturday morning in early May, was the outside terrace unavailable for both Dinner (Friday) and Breakfast Saturday; and why, when guest choose to stay at a 5 * expensive hotel in the centre of Venice, do you have contractors at the hotel sanding the terrace at 7.30am on the Saturday, whilst guests have breakfast facing them. This was so, so disappointing - and entirely unexpected

Comfortable

They did not answer my 3 emails inspite of the fact that I already paid full price.

The staff needs improvement. This Indian front desk staff checked me in and his service needs work. Same with the bar staff. I wouldn’t recommend this place based on service

Staff

The design and location

They charged me 1500 euros when I checked in although I paid my bill in advance and then the last of my checkout they charged me another 1610 euros with no reason. I STILL HAVEN’T RECEIVED THE MONEY BACK. In addition, when I asked for a room with a canal view the woman at the desk said: THIS IS ANOTHER PRICE RANGE believing I couldn’t afford it. Although I could.

Superbe historical palace Great guest-rooms Great staff Very well located

Spa facilities are very small

Very good breakfast Nicolo and enrico are wonderful Bell service Michael and Fabio very organize and polite Marco at concierge is great

The whole atmosphere and history of this amazing building and now Hotel it’s unique.

Nothing

This must be one of the best hotels in Venice. Even though part of a large hotel chain, it still has the small family hotel atmosphere. The staff are extremely helpful and friendly and nothing is too much trouble with staff going beyond their call of duty. The position of the hotel must be the best in Venice, literally on the Grand Canal opposite a beautiful church Santa Maria della Salute and only minutes away from St Mark's Square. yet still peaceful away from the crowds.

Yes it was good we had a great time however I felt a bit disappointed towards the end they had completely messed up our hotel bill, we were over charged also for breakfast and was promised a promotion deal breakfast for the two mornings we were staying with them, after questioning this is was amended however I would double check your bill if staying with them! Maybe it is best to pay as you go for drinks and dinner because it just seemed very confusing and time consuming towards the end of our stay. However the hotel itself was lovely and the food and drink and rooms were amazing. Just be careful when paying your bill and double check charges.

The confusion with the amount charged towards the end was confusing and over charged us, also got another bill for somebody else’s room!

This Hotel was the Perfect location for watching the Regatta. One of a few remaining Grand Hotels with Old World elegance, beauty, and gracious civility. We were trated very graciously by all the staff.

Amazing hotel. Well worth treating yourselves when in Venice.

Professionalism and kindness

Exceptional location and province. Lovely view. Helpful concierge. Delightful venues for drinks and breakfast right on the Grand Canal. Beautiful and evocative photos and paintings on the walls. Stunning chandeliers.

Beautiful place to stay in Venice, close to shops and canal . great staff and luxurious rooms.

The dinner was just ok . my steak was very tough and chewy . but waiters were excellent .

ambience , bar and restaurant, location . Quality of decor .

Nothing , it is expensive, but Venice is expensive , there is no value in Venice … it’s about a very special place and you pay to see it . loved the property , it made the experience wonderful and you do get what you pay for … so there is value in that .

The location is perfect for seeing the major sights in Venice. It’s minutes from St. Mark’s and the Doge’s Palace. The hotel itself is a palace and the canal location gives it exceptional ambiance.

The price is quite high so staying there is probably only appropriate for special occasions.

The property is centrally place, great hotel and amazing terrace to watch the world go by!

I wished the spa times were longer.

location

rooms too small for the price. bathroom have not proper walk in shower, shower is in the bathtub

The decor

The staff that work at this property are rude and disrespectful. This was a mother daughter trip for us and it was so bad that we had to check out and go stay at another hotel. My daughters were so confused and sad due to their in unacceptable rude and disrespectful behavior.

Excellent hospitality very professional staff

The ambiance

Everything- the staff, the rooms, breakfast- all amazing!

Great location, stupendous service!

service, position

historic/Traditional but with modern amenities. perfect location - easy to access and check-in; proximity to St Mark’s Sq and the Old Bond St of Venice.

N/A

Our room was big and the bar areas, indoor and outdoor, were a nice stop.

Some of the concierges and most waiters were very condescending. It made our stay somewhat unpleasant. (this does not apply to the room service staff nor the reception.

Location, staff, the facilities. The hotel looks like a palace. Will definitely return!

old world charm at its best x

Breakfast was lovely, so much on offer for buffet however was it worth the cost, no I don't think so.

The room size was very small for space around the bed considering the cost of the room.

location

cost

Beautiful location on the Grand Canal, there is nothing better than having your breakfast and watching the world go by here. Stunning Venetian decor and overall friendly and attentive staff.

Concierge could have been friendlier...

The location is spectacular- the grand canal view from the room and terraces is amazing.