Expert reviews
“Spread out and framed in lots of cooling green foliage and colorful splashes of bougainvillea, the hotel is a favorite for heads of states and anyone who appreciates its gorgeous high-ceilinged lobby, old-world grace, many good restaurants, and extensive amenities.”
Featured as Frommer’s Exceptional Choice in Singapore.
“Tucked in a “quiet location with plenty of outdoor space,” per one reader, this elegant family-friendly hotel offers a great deal on its lush 15-acre estate. Its nearly 800 rooms are spread across three separate wings, and the grounds also house 11 dining concepts, a seven-room spa, four tennis courts, and plenty of indoor and outdoor activities for children.”
Featured in Travel+Leisure’s Top 100 Hotels in the World.
“For 30 years the Shangri-La has been one of Singapore’s top hotels, and the service is some of the best in the city. The hotel has 15 acres of flowers and plants, visible through the glass wall that encloses the lobby and dining areas.”
Featured as Fodor’s Choice in Singapore.
“After decades in business as Shangri-La’s maiden property, this gorgeous grand dame of luxury continues to deliver.”
What guests liked
- Beautiful building
- Friendly staff
- Boutique style
- Great location
- Comfortable beds
All you need to know
This five-star hotel is situated on 22 Orange Grove Road in the Orchard district of Singapore where it offers the best in hospitality services. The hotel provides nothing short of hospitality excellence, and it provides guests with everything they would need for a comfortable stay. The Shangri-La Hotel is the best place to lodge for tourists and visitors in the city looking to have a memorable stay.
It is not uncommon to see rave reviews by former guests of the hotel as a result of an unmatched and unrivaled level of hospitality that the hotel offers. Shangri-La Hotel is home away from home.
The five-star hotel offers chic and luxury room options such as Garden Wing Deluxe Pool Twin, Tower Wing Deluxe Twin Room, Horizon Club Junior Suite Twin, Deluxe Family Twin, Deluxe Family King and Garden Wing Deluxe City King. Other suite options include a Themed Family Suite, Tower Wing Grand Suite, Valley Wing One Bedroom Suite, Valley Wing One Bedroom Suite, Tower Wing One Bedroom Suite and Valley Wing Shangri-La Suite.
For an adventurous stay littered with memorable and unforgettable experiences, the Shangri-La Hotel is the place to be while in Singapore.
The rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with cable channels, air conditioning, a minibar and a comfy sofa.
The Shangri-La Hotel rooms also come with a private bathroom with thoughtful touches such as free toiletries, bathrobes and bathroom slippers.
Lowest price guarantee
We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
18 September 2025
Family holiday heaven - everything you need.
Family holiday heaven! The pantry facilities were a gamechanger for travelling with a young family. The staff were incredible. We had a wonderful time. My toddler LOVED both buds and splash and the staff were incredible. We stayed in a king family room and had a great amount of space. Travelling with a family, I really appreciate a large fridge and freezer in the room! Also, being able to wash and dry your clothes while your baby sleeps was incredible helpful. I ran out of nappies on my last day and they gave me some to time me over.
It’s not that we didn’t like it, but the location was a little further out than we would have liked. Taxis to get places took just that little bit too long.
15 September 2025
Perfect hotel to stay at.
Stayed for four days. The staff were very helpful and polite. Facilities were great. Great hotel. Thank you for looking after us.
15 September 2025
Fantastic
Great facilities great food at the restaurants also great bar. Staff service exceptional and super friendly.
Nothing
15 September 2025
Very good
Beautiful and clean property, feels very grand. Would definitely revisit
Not all the staff was friendly - specifically at checkin counter. One simply nodded when I said hello. I also noticed during breakfast when staff would take our beverage order, 2 out of 3 days we did not receive it.
12 September 2025
Return to Eden
A safe bet. Comfortable luxury. The doorman went above and beyond to help us when we had no cash to pay for taxi. Our second stay in this hotel.
Can get a bit crowded and busy especially breakfast. Concierge services polite not especially helpful.
10 September 2025
Exceptional
Everything was great We were given an early check in Staff was amazing Kids friendly hotel
No complaints
10 September 2025
A Peaceful Haven – The Perfect Stay in Singapore
From the moment we arrived at the Shangri-La Singapore, we knew we had made the right choice. We had originally considered spending a night at Marina Bay Sands, but opted instead for three nights here—and we were so glad we did. While Marina Bay felt like more of a tourist attraction, Shangri-La was our serene haven in the city. Every single member of staff we met was exceptional—so personable, respectful, and attentive. Within a day they had remembered our names and dietary preferences, and consistently went above and beyond to make us feel welcome. What impressed me most was that the service felt the same for everyone, whether you are a celebrity, dignitary, or just an ordinary guest. The warmth and authenticity of the team really set this hotel apart. We stayed in the Valley Wing and loved the calm ambience, along with the thoughtful experiences such as the wine tasting, high tea, and evening canapés. Marcus, the sommelier, was a highlight—his passion and knowledge shone through, and it was a real pleasure to talk with him. Raja was another standout, always finding time for a friendly chat and ensuring we were perfectly looked after. The hotel itself was immaculate, my suite was beautiful, and the spa was outstanding. I had both a facial and a hot stone massage, and the treatments left me floating on air. Even the spa reception team remembered me from my first visit, which made it feel all the more personal. What touched us most was how genuine the whole experience was. The staff were down-to-earth, approachable, and clearly proud of the hotel—they truly made us feel like valued guests. When the team waved us off as we left, it felt like saying goodbye to friends. We really didn’t want to leave. If we’re ever lucky enough to return to Singapore, Shangri-La will be our first choice without question. Until then, we’ll be recommending it to friends and family as the perfect place to stay.
Nothing - I loved every minute
10 September 2025
Everything was good except the people in the room next to us were noisy having a party after midnight and we couldn’t ge
Staff :
Spacious
9 September 2025
Do not hesitate to book this - best hotel ever
Pure perfection - the perfect stay in the best hotel. The staff were incredibly attentive and we felt like celebrities from beginning to end. Nothing was too much effort, the room was sublime and the hotel was stunning
Nothing to dislike - the best hotel we’ve ever stayed in
8 September 2025
Exceptional
Great hotel for a family vacation.
6 September 2025
Great for families, but breakfast ambience fall short of expectations.
The kids club was excellent, the room service menu and food quality were very good, and the location near Orchard Street was convenient. The shuttle bus made it a very quick trip. Beds were also comfortable.
Breakfast felt more like 4-star quality, with a good range of options but not the level expected from a Shangri-La. The main restaurant atmosphere was more like a workplace cafeteria than a luxury hotel
3 September 2025
Very good
Amenities
No free milk for young kids Expensive amenities and activities
1 September 2025
Look forward to staying here in the future!
We stayed at the Valley Wing of the hotel. Excellent service, excellent staff. Facilities were excellent. Lots for the children to do and keep them entertained.
Nothing to dislike. We had a lovely time at the hotel.
31 August 2025
Perfection
Beautiful grounds. Loved the upstairs lounge access.
Nothing.
31 August 2025
The perfect stop over on the way home from Europe
Exceptional staffs and spacious and comfortable room. We love the kids friendly swimming pool also.
30 August 2025
Exceptional
Great location. Steps away from busy Orchard Rd. Service and food were fantastic Loved the Valley Wing .
30 August 2025
Exceptional
From the beginning to the end, truly a 5* experience.
Nothing at all. Loved absolutely everything
30 August 2025
Exceptional
We liked everything 😊
29 August 2025
Excellent stay with family. Would book again
The pool, the food, the grounds, the staff.
Everything was great. Slightly away from Orchard, but good that they have a shuttle bus.
28 August 2025
Fabulous
Hotel was beautiful. Staff were incredibly helpful.
My only criticism would be there were not enough loungers around the pool and those in the overflow area had bird pooh or leaves on.
27 August 2025
Lovely iconic hotel in Singapore.
We stayed in the garden room - the room was large and had a lovely balcony. The interior garden in the garden wing make you feel like you are staying at a much smaller hotel. Swimming pool is a good size and set in beutiful gardens. I have always loved this hotel and it does not fail to impress. My hotel of choice in Singapore.
There is nothing that I did not like about this hotel. Would always be happy to return.
26 August 2025
Good memory
Great facilities with nice view from room.
26 August 2025
A great family-friendly hotel with convenient location
Just a ten-minute walk to the busy Orchard, with a bonus shuttle bus for added convenience. A great place for families, my kid had a wonderful time in the splash area while I caught up with friends in the lobby. Comfortable rooms, friendly staff, and a thoughtful breakfast with coloring paper and pencils for kids. The breakfast selection is excellent, including a made-to-order laksa station. Overall, the price you pay feels fair for the service you receive.
One downside: access to the indoor playground costs an extra $47 if you’re not in a family package room, which feels a bit overpriced. We also received a lot of emails before check-in and found the advertising and prompts to click on things a bit overwhelming. Overall, a lovely place for families and a great experience. We will definitely come back for our next stopover in Singapore.
25 August 2025
Exceptional
Whole "Valley Wing Experience" met expectations. Premium level accommodation. Excellent staff, attentive, professional and happy.
NA
25 August 2025
Just a Fabulous stay.
The staff were lovely, location was great and the breakfast was perfect.
The only thing i can fault and this is a stretch...the bed was a little firm.
24 August 2025
Best experience in Singapore
It was very child friendly and had great staff.Enjoyed splash too..
Nothing
24 August 2025
Best experience in Singapore
It was very kid friendly and had very good staff. Enjoyed very much at buds and splash too..
Nothing
24 August 2025
Was interesting and calm
Atmosphere and kindness
Only long time waiting for checking
23 August 2025
Exceptional
Room size
None
22 August 2025
Nice hotel, lots of kids without feeling hectic for adults.
Fantastic for families. Great breakfast and extremely helpful staff. We bid on an upgrade to the family room and it was perfect for us. Simple idea but well executed (tent bed).
Location was slightly tricky with young child as a 15/20 min walk to orchard for any shops, food or mrt. Bar prices seemed very steep but maybe this is normal for hotel in Singapore.
19 August 2025
Would definitely come back, one of the best hotels I’ve stayed in Singapore
Everything was amazing, staff was so friendly the hotel was outstanding.
Honestly nothing !
18 August 2025
Exceptional
Great for family with kids
17 August 2025
We are coming back for a longer stay next time
The comfy bed, the wonderful staff
I didn’t like having to leave. It is perfect there
16 August 2025
Beautiful hotel in a good location with large, well appointed rooms.
Lovely large room with comfortable beds. Easy check in and great facilities. Beautiful hotel and grounds. Friendly staff and good on site coffee shop.
The main buffet restaurant had long wait times to be seating 9am onwards. There are limited vegetarian offerings and when asking whether the food met certain dietary requirements we received conflicting information on a number of occasions. This was the only negative aspect of our stay.
15 August 2025
Exceptional
Very good
13 August 2025
Exceptional
Everything about this hotel is excellent. The staff are very friendly, always sharing koi pellets to my kids for their feeding. Our room has a great view of the pool. We jumped straight to the pool every morning after breakfast. The buffet was very good too. I asked my kids their happiest moment in Singapore, and they said it was the stay at Shangri-la. Will definitely come back in the future!
12 August 2025
Fabulous
Great property
Location and cleanliness
10 August 2025
perfect family staycation.
The location is quite good a 15 min walk to at least two MRT stations. The hotel also provides hourly shuttle service to orchard. Breakfast was delicious at The Line. We also tried the Waterfal Ristorante Italiano which is also good. Rooms are clean and spacious. You can easily order some housekeeping service via special website and they will promptly attend to your request. Staff are both friendly and professional. I love that the check-in staff was discreet in handling my special surprise request for my wife and daughter. i just forgot his name :(
nil
10 August 2025
Exceptional
Amazing hotel and beautiful pool.
10 August 2025
Cool Calm Short
Breakfast was a great spread! They really tried to cater to our preferences for vegetarian food - bravo! Just a suggestion, maybe they could hire more staff or improve the arrangements to make the experience even better. The room was super cozy and conveniently located. Keep up the great work! :) Oh yes, one more thing - this is a family hotel...loved every bit of so many kids around ;)
Not much to say here. Some small (ignorable tidbits here and there) stuff. Maybe one thing they can improve is to keep veg and non-veg separate to improve hygiene. Maybe they can make that coffee (or a drink) availalbe at the lounge later than 10 pm :)
9 August 2025
Beautiful hotel with amazing staff
Beautiful hotel and the breakfast was superb
Not having a balcony
7 August 2025
Huge hotel, great breakfast and family friendly.
Lovely rooms and great pool. Very family friendly.
Access to the children’s play area and play pool were charged as extras and not included in our Booking.com rate.
4 August 2025
Exceptional
Its a five star family hotel
4 August 2025
Absolutely exceptional.
Everything exceeded our expectations - from the beautiful suite and exceptional breakfast to the seamless organization of services like babysitting and same-day laundry. What truly made this stay special was the outstanding staff. Every team member was incredibly attentive, warm, and professional, making us feel genuinely at home. Their attention to detail and anticipation of our needs was remarkable. Highly recommended - a truly five-star experience in every way.
2 August 2025
Excellent
Hospitality & Service
All good
2 August 2025
Exceptional
Customer Service.
1 August 2025
Very good
We had major problems with our bathroom/wetroom flooding every time we used it
1 August 2025
Exceptional
The kids buffet
Nothing
30 July 2025
Perfect location
The green space
Expensive cocktails
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Breakfast in the room
- - Snack bar
- - Special diet menus (on request)
- - Kid meals (additional charge)
- - Wine/champagne (additional charge)
- - Fruits
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Barber/beauty shop
- - Family rooms
- - Lift
- - Safety deposit box
- - Air conditioning
- - Designated smoking area
- - Shuttle service (free)
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Business centre
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Currency exchange
- - Tour desk
- - Luggage storage
- - Concierge service
- - Private check-in/check-out
Activities
- - Tennis court (additional charge)
- - Sauna
- - Fitness centre
- - Spa and wellness centre (additional charge)
- - Massage (additional charge)
- - Hot tub/Jacuzzi
- - Tennis equipment (additional charge)
- - Beauty Services
- - Facial treatments
- - Spa facilities
- - Spa lounge/relaxation area
- - Spa/wellness packages
- - Fitness
- - Yoga classes
- - Fitness classes
- - Personal trainer
- - Fitness/spa locker rooms
Outdoors
- - Garden
- - Outdoor pool
- - Outdoor pool (all year)
Entertainment and family services
- - Babysitting/child services (additional charge)
- - Indoor play area
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Trouser press (additional charge)
- - Daily housekeeping
Parking
- - Accessible parking
Accessibility
- - Toilet with grab rails
Pool and wellness
- - Sun loungers or beach chairs
- - Kids' pool
- - Swimming pool
- - Swimming pool
Miscellaneous
- - 24-hour security
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - Fire extinguishers
- - Thermometers for guests provided by property
- - Face masks for guests available

More photos

20 September 2025
Excellent hotel with money spend worth it. Complimentary breakfast was excellent, wide food spread