Shangri-La Hotel, Singapore

We had such a wonderful stay at the Shangri-La Singapore. The whole experience really delivered that "happy place" vibe for both us and the kids. The food across the hotel was consistently excellent — great variety, beautifully done, and with that signature Asian hospitality that makes everything feel extra thoughtful. The pool area was a total hit, especially with the kids, and the splash park was honestly next level — so well-designed, safe, and just pure fun. We also spent time at Buds, the hotel's soft play area, which deserves its own shout-out. It’s not just a little play zone tucked away somewhere — it’s properly done, creative, and our little ones had the best time there. But what really stood out most was the staff. Truly 11/10. Warm, attentive, and genuinely lovely with the kids — they made us feel like VIPs from start to finish. If I had to point out one downside, it would be the location. While the hotel itself feels like a lush, peaceful bubble (which is a big part of its charm), getting around is pretty taxi-dependent. Singapore is super easy to navigate generally, but here you’re looking at taxis most of the time rather than walking or hopping on the MRT. That said, if you’re happy to lean into that, everything else more than makes up for it. Would absolutely recommend for families looking for a mix of fun, relaxation, and five-star care.

location

Great spot

Nothing

Excellent- club level

Everything! It was a gorgeous property with everything of an exceptionally high standard from the staff, food and the facilities.

Focused on family Great facilities Very friendly staff Great kids club Excellent adult and kids pool

Beautiful property, lush foliage and surrounds. Kids loved the splash buds area

Everything!

Nothing.

we had a most enjoyable midweek stay at Shangri La Orange Grove Road , Singapore , our garden wing room was a trip down memory lane to the lush bird filled Kampong lanes of my first visits to Singapore , we found a finely prepared comfortable room , very attentive staff , a good selection of places to eat , a well kept secret hideaway, ;;::))))

The room was exceptionally clean, cosy, great view. Shang palace was fully booked, I couldnt make a booking, but your customer service officer managed to get us a booking. Really appreciate that. Also easy to select from amenities through the website, and staff are genuinely friendly.

Shower had low pressure, switching hot to cold at times. Hair dryer didn't work so well either

Great hotel - especially if you’re travelling with kids - that delivers 5 star standard. Rooms high quality with all the amenities and catered for our cot request. Breakfast has massive selection across multiple cuisines - all delicious Pool great and our 3YO loved the slides. Resent having to pay more for soft play on top of expensive hotel price so didn’t do this (think it’s +$35SGP) Location isn’t great IMO, you have to travel by cab most places you want to go, okay trade off if you use the facilities etc. Gym was great - lots of newish / quality equipment. Unfortunately you can’t get into the top floor lounge, they save that for some form of member which is a shame given it’s good place to get views.

Room, facilities, food, pool area, gardens, location, shuttle bus, helpful staff

Fantastic

Buds and splash were fantastic highlights for the whole family

Perfect place to stay

Great servivr Personalised and friendly

Reduced food offering during day

Beautiful property and rooms were excellent

Location is a little far out. But fine if you are happy to use Grab taxis.

Lovely room in a property that maybe old but is run like a fine timepiece.

Could not find a fault even i i tried.

The room was beautiful, comfortable king size bed with great pillows. The bathroom had great water pressure and a rainfall shower head with a separate bath tub. The amenities were amazing - The gym had a lot of equipment, the pool was large, a jacuzzi and sauna were available as well. There were many options available for dining - at least 7!

I wish it were closer to an MRT or bus stop for public transportation. The closest walk to the bus stop was 8 minutes - but in the heat could feel longer. They did have a shuttle available hourly that would drop you off and pick you up from two destinations - that was nice

Top level hotel. Lots of great options for kids to do and see while at the hotel - had a six year old and a three year old and it was a daily quest to convince them to leave the hotel. Convenient and central location close by the Orchard shopping area, and easy access to anywhere else you need to be at Singapore. Well maintained at a high level. The upgrade to the Valley Wing is worth the extra splurge, as the inclusions make it worth it.

All excellent but a taxi ride to places of interest. Would have stayed closer to things had we known for the same price/ star rating.

Great rooms, great breakfast selection

Excellent family holiday. Comfortable with superb facilities for the children with splashes and Buds playground. The pool is blissful and the gym facilities offer a treat to those that want to exercise during the holiday.

Fabulous room and delicious breakfast

The hairdresser was really unprofessional 😬

Excellent

This was one of the best hotels I have ever stayed in. The staff were very attentive and helped you from the moment you stepped out of the taxi. The room was clean and very spacious and the view was amazing. There was a vast variety of different option of food for breakfast from croissants to full blown cooked in front of you Noodles and Curry.

I cannot think of anything apart from wish I had stayed longer

Professional staff. Great services in separate business area. Luxurious and comfortable spaces.

The combination of a luxurious business hotel and a family hotel is a bit curious. It was well managed, but a bit strange to me.

Comfortable, very helpful staff

A bit away from the centre of town

Liked everything except I lost or left in the room an expensive sapphire ring. Can you contact them to see if it was found.

Staff were exceptional with help and support, location was superb with hotel shuttle bus. Breakfast was fabulous of various choices and worth it. The room and facilities are extremely special to appreciate and comfortable. We love it and staff went the extra mile to make it home from home.

Clean and nicely designed

None

Fabulous hotel staff and facilities

Very beautiful and inviting.

Far from the action of the shopping area. We felt a bit isolated.

Everything! It was great to relax and enjoy the facilities and comfort after our visit to Cambodia and Vietnam.

Very pleasant efficient staff Room very comfortable and breakfast was appetising

Facilities were great, best swimming pool in town. Beautiful valley wing with cold champagne!

All great

Very comfortable room.

The canapes at the Horizon Club were not very satisfying. Drinks at the pool are very expensive ($10 for a small can of lemonade!)

Almost everything was perfect. We only sorry we didn’t try their other hotel at Sentosa island.

We liked everything, very green, new, beautiful. We tried all the restaurants, a bit expensive, but nice. The staff were very nice - bellboys, cleaning was fine. What is really not ok is the training of the reception desk. Too many people, anyone knows what was said to his/her colleagues. Either they were very lazy, either don’t care about the guests. Normal info what you get from front desk like map of the hotel, breakfast times, activities, membership options weren’t mentioned. We asked for dinner and few times for upgrade of the room. They didn’t even offer membership which offers free upgrade and discount from restaurants. We asked 4 times to change the room before April to help us. Same with the invoice for the company - it was written in booking, after we checked in I asked again and again until one girl was doing it for few minutes exactly before we left and the taxi was waiting for us. Sorry for such luxury nice hotel to have such poor “face” from the beginning.

Fantastic hotel for kids and families

I loved the gym and pool - especially how quickly my orders came while I was at the pool

the main breakfast area was very busy during our stay - at times koatic

Architecture, interiors, and friendly staff. Feeling of luxury but it wasn’t too pretentious vibes which I liked.

Loved everything but would have liked liquid / fresh milk in the mini bar fridge (minor issue)

Everything

Nothing

Amazing experience Helpful and Cheerful staff Enjoyed my stay during Chinese New year Thank you 😊

It was a 70s classic feel! Lovely 😊 The afternoon tea, free flowing drinks and canapés were delicious and generous

We were so very happy with every aspect of our stay and rate it five stars ⭐️⭐️⭐️⭐️⭐️

I can’t answer this question because we loved the whole experience of staying at the Shangri-La Singapore

Family friendly rooms and facilities. Great for kids, plenty of activities to stay in.

Location and great facilities.

A bit expensive.

We stayed n a Garden Room overlooking the pool and it was stunning! Quiet at night. Loved the balcony overlooking the pool. Really helpful and friendly staff.

We moved to a Tower Room for our last night and unfortunately didn't sleep as well as it was noisier than the Garden Wing

Good room and size

Everything was great

Nothing