Shangri-La Hotel, Singapore

Excellent facilities (Splash, Buds, Pools, etc). Nice, quiet and clean room. Friendly staffs (checkin, checkout, restaurants, etc)

Nil

Family holiday heaven! The pantry facilities were a gamechanger for travelling with a young family. The staff were incredible. We had a wonderful time. My toddler LOVED both buds and splash and the staff were incredible. We stayed in a king family room and had a great amount of space. Travelling with a family, I really appreciate a large fridge and freezer in the room! Also, being able to wash and dry your clothes while your baby sleeps was incredible helpful. I ran out of nappies on my last day and they gave me some to time me over.

It’s not that we didn’t like it, but the location was a little further out than we would have liked. Taxis to get places took just that little bit too long.

Stayed for four days. The staff were very helpful and polite. Facilities were great. Great hotel. Thank you for looking after us.

Great facilities great food at the restaurants also great bar. Staff service exceptional and super friendly.

Nothing

Beautiful and clean property, feels very grand. Would definitely revisit

Not all the staff was friendly - specifically at checkin counter. One simply nodded when I said hello. I also noticed during breakfast when staff would take our beverage order, 2 out of 3 days we did not receive it.

A safe bet. Comfortable luxury. The doorman went above and beyond to help us when we had no cash to pay for taxi. Our second stay in this hotel.

Can get a bit crowded and busy especially breakfast. Concierge services polite not especially helpful.

Everything was great We were given an early check in Staff was amazing Kids friendly hotel

No complaints

From the moment we arrived at the Shangri-La Singapore, we knew we had made the right choice. We had originally considered spending a night at Marina Bay Sands, but opted instead for three nights here—and we were so glad we did. While Marina Bay felt like more of a tourist attraction, Shangri-La was our serene haven in the city. Every single member of staff we met was exceptional—so personable, respectful, and attentive. Within a day they had remembered our names and dietary preferences, and consistently went above and beyond to make us feel welcome. What impressed me most was that the service felt the same for everyone, whether you are a celebrity, dignitary, or just an ordinary guest. The warmth and authenticity of the team really set this hotel apart. We stayed in the Valley Wing and loved the calm ambience, along with the thoughtful experiences such as the wine tasting, high tea, and evening canapés. Marcus, the sommelier, was a highlight—his passion and knowledge shone through, and it was a real pleasure to talk with him. Raja was another standout, always finding time for a friendly chat and ensuring we were perfectly looked after. The hotel itself was immaculate, my suite was beautiful, and the spa was outstanding. I had both a facial and a hot stone massage, and the treatments left me floating on air. Even the spa reception team remembered me from my first visit, which made it feel all the more personal. What touched us most was how genuine the whole experience was. The staff were down-to-earth, approachable, and clearly proud of the hotel—they truly made us feel like valued guests. When the team waved us off as we left, it felt like saying goodbye to friends. We really didn’t want to leave. If we’re ever lucky enough to return to Singapore, Shangri-La will be our first choice without question. Until then, we’ll be recommending it to friends and family as the perfect place to stay.

Nothing - I loved every minute

Staff :

Spacious

Pure perfection - the perfect stay in the best hotel. The staff were incredibly attentive and we felt like celebrities from beginning to end. Nothing was too much effort, the room was sublime and the hotel was stunning

Nothing to dislike - the best hotel we’ve ever stayed in

Great hotel for a family vacation.

The kids club was excellent, the room service menu and food quality were very good, and the location near Orchard Street was convenient. The shuttle bus made it a very quick trip. Beds were also comfortable.

Breakfast felt more like 4-star quality, with a good range of options but not the level expected from a Shangri-La. The main restaurant atmosphere was more like a workplace cafeteria than a luxury hotel

Amenities

No free milk for young kids Expensive amenities and activities

We stayed at the Valley Wing of the hotel. Excellent service, excellent staff. Facilities were excellent. Lots for the children to do and keep them entertained.

Nothing to dislike. We had a lovely time at the hotel.

Beautiful grounds. Loved the upstairs lounge access.

Nothing.

Exceptional staffs and spacious and comfortable room. We love the kids friendly swimming pool also.

Great location. Steps away from busy Orchard Rd. Service and food were fantastic Loved the Valley Wing .

From the beginning to the end, truly a 5* experience.

Nothing at all. Loved absolutely everything

We liked everything 😊

The pool, the food, the grounds, the staff.

Everything was great. Slightly away from Orchard, but good that they have a shuttle bus.

Hotel was beautiful. Staff were incredibly helpful.

My only criticism would be there were not enough loungers around the pool and those in the overflow area had bird pooh or leaves on.

We stayed in the garden room - the room was large and had a lovely balcony. The interior garden in the garden wing make you feel like you are staying at a much smaller hotel. Swimming pool is a good size and set in beutiful gardens. I have always loved this hotel and it does not fail to impress. My hotel of choice in Singapore.

There is nothing that I did not like about this hotel. Would always be happy to return.

Great facilities with nice view from room.

Just a ten-minute walk to the busy Orchard, with a bonus shuttle bus for added convenience. A great place for families, my kid had a wonderful time in the splash area while I caught up with friends in the lobby. Comfortable rooms, friendly staff, and a thoughtful breakfast with coloring paper and pencils for kids. The breakfast selection is excellent, including a made-to-order laksa station. Overall, the price you pay feels fair for the service you receive.

One downside: access to the indoor playground costs an extra $47 if you’re not in a family package room, which feels a bit overpriced. We also received a lot of emails before check-in and found the advertising and prompts to click on things a bit overwhelming. Overall, a lovely place for families and a great experience. We will definitely come back for our next stopover in Singapore.

Whole "Valley Wing Experience" met expectations. Premium level accommodation. Excellent staff, attentive, professional and happy.

NA

The staff were lovely, location was great and the breakfast was perfect.

The only thing i can fault and this is a stretch...the bed was a little firm.

It was very child friendly and had great staff.Enjoyed splash too..

Nothing

It was very kid friendly and had very good staff. Enjoyed very much at buds and splash too..

Nothing

Atmosphere and kindness

Only long time waiting for checking

Room size

None

Fantastic for families. Great breakfast and extremely helpful staff. We bid on an upgrade to the family room and it was perfect for us. Simple idea but well executed (tent bed).

Location was slightly tricky with young child as a 15/20 min walk to orchard for any shops, food or mrt. Bar prices seemed very steep but maybe this is normal for hotel in Singapore.

Everything was amazing, staff was so friendly the hotel was outstanding.

Honestly nothing !

Great for family with kids

The comfy bed, the wonderful staff

I didn’t like having to leave. It is perfect there

Lovely large room with comfortable beds. Easy check in and great facilities. Beautiful hotel and grounds. Friendly staff and good on site coffee shop.

The main buffet restaurant had long wait times to be seating 9am onwards. There are limited vegetarian offerings and when asking whether the food met certain dietary requirements we received conflicting information on a number of occasions. This was the only negative aspect of our stay.

Very good

Everything about this hotel is excellent. The staff are very friendly, always sharing koi pellets to my kids for their feeding. Our room has a great view of the pool. We jumped straight to the pool every morning after breakfast. The buffet was very good too. I asked my kids their happiest moment in Singapore, and they said it was the stay at Shangri-la. Will definitely come back in the future!

Great property

Location and cleanliness

The location is quite good a 15 min walk to at least two MRT stations. The hotel also provides hourly shuttle service to orchard. Breakfast was delicious at The Line. We also tried the Waterfal Ristorante Italiano which is also good. Rooms are clean and spacious. You can easily order some housekeeping service via special website and they will promptly attend to your request. Staff are both friendly and professional. I love that the check-in staff was discreet in handling my special surprise request for my wife and daughter. i just forgot his name :(

nil

Amazing hotel and beautiful pool.

Breakfast was a great spread! They really tried to cater to our preferences for vegetarian food - bravo! Just a suggestion, maybe they could hire more staff or improve the arrangements to make the experience even better. The room was super cozy and conveniently located. Keep up the great work! :) Oh yes, one more thing - this is a family hotel...loved every bit of so many kids around ;)

Not much to say here. Some small (ignorable tidbits here and there) stuff. Maybe one thing they can improve is to keep veg and non-veg separate to improve hygiene. Maybe they can make that coffee (or a drink) availalbe at the lounge later than 10 pm :)

Beautiful hotel and the breakfast was superb

Not having a balcony

Lovely rooms and great pool. Very family friendly.

Access to the children’s play area and play pool were charged as extras and not included in our Booking.com rate.

Its a five star family hotel

Everything exceeded our expectations - from the beautiful suite and exceptional breakfast to the seamless organization of services like babysitting and same-day laundry. What truly made this stay special was the outstanding staff. Every team member was incredibly attentive, warm, and professional, making us feel genuinely at home. Their attention to detail and anticipation of our needs was remarkable. Highly recommended - a truly five-star experience in every way.

Hospitality & Service

All good

Customer Service.

We had major problems with our bathroom/wetroom flooding every time we used it

The kids buffet

Nothing

The green space

Expensive cocktails