Shangri-La Hotel, Singapore

- staff was friendly and professional - Hotel facilities and design is stunning - rooms are spacious and comfortable

- location is a bit on the quieter side but that's not necessarily an issue

Pool, bakery, size of room, waterfall, shuttle bus

Breakfast options in lobby lounge and curtains didn’t close and shuttle not frequent enough

We had a wonderful stay at Shangri-La Singapore — truly a great choice for families. The hotel offers beautiful, well-maintained facilities with lush gardens and a peaceful atmosphere despite being in the heart of the city. It’s especially family-friendly, with thoughtful amenities that cater to both adults and children. One of the highlights was the children’s play area, which is spacious, safe, and packed with activities to keep little ones entertained for hours. The hotel also offers a fantastic breakfast spread with rich choices to suit all tastes — from local dishes to international options, everything was fresh and delicious. In-room, we appreciated the small but thoughtful touches like complimentary water and coffee, making it easy to relax and recharge after a day out. Overall, Shangri-La Singapore is a fantastic choice for a family vacation — just a bit more attention to pool supervision would make it perfect.

However, one area for improvement is the children’s pool. During our visit, we observed older children pushing and mobbing smaller kids, and even getting too rough around the lifeguard. While the lifeguard was very down to earth and doing his best, more supervision and possibly age-specific pool times or zones could help ensure a safer and more enjoyable experience for all children

Very nice hotel , the guy how check me in very helpful and i would like to thanks him cuz he offer me snd my family free breakfast for all my stay 3 night - as I remember his name Tameer or Tameen

Thanks guys for everyone

Amazing property, the structure, grounds, the facilities and of course the attentive staff. We got engaged and Wenceslas went out of their way to make sure it was a special occasion. And Tamil at the front desk helped us extend our stay seamlessly.

Peaceful but close to everything

Pool, kids facilities and food! The room and toiletries were nice touches. Quality.

Access to the pool could have been earlier and later. Access to rooms from pool was a bit long.

Perfect stay = outstanding service, all staff extremely amenable and helpful, suite was exceptional.

Nothing - we look forward to staying there again soon.

Great resort feel, very well catered for families/kids. Great pool and kids water play area.

Restaurants closed for food early. Needed to get shuttle or taxi to Orchard road. Shuttle stopped at 8pm.

Location, service, facilities

Breakfast room was chaotic

Breakfast and gym and rooms

Pool was too warm. Could have had more room in the gym to do weights work. I put a mat down and used dumbbells but it was very cramped.

Excellent staff, food options, room touches, good for families

The rooms rthe breakfast and the nice staff

The hotel was very well equipped with great facilities and gardens

Too many children Would suggest early sittings for breakfast for families and child free times in the main pool

Lovely gardens and facilities, great staff

Loved everything

Room was spacious and well appointed. Comfortable beds and good breakfast spread.

Pool side area was quite crammed and looked run down

The amenities and room was amazing The staff were so nice and helpful

Everything was amazing nothing to change

Quite area, with great facilities

Timing of the breakfast

The facilities catered to our family's needs. The pool and kids play area were a big hit. I loved the gym and spa. The hotel is absolutely beautiful and the breakfast was amazing. We enjoyed the fact that it was walking distance to ION mall.

There were no robes in the room and the outside of the room at the balcony didn't get cleaned.

I like the fact that they had a balcony and the bed was super comfortable, the staff were very friendly and attentive . The breakfast was super good and a lot of varieties .

One of the bath robe provided in the room had a tear on the backside and they have stitched it and provided it for the guest wear . A 5 star hotel , stitching their broken bath robes !!! Really ? That much cheap? I wouldn’t expect this from ShangriLa properties !

Every Every thing

My stay at Shangri-La Singapore was exceptional. Nestled in lush tropical gardens, the hotel felt like a peaceful retreat right in the heart of the city. The service was warm and attentive, the rooms were luxurious and spotless, and the dining options were top-notch. Whether relaxing by the pool or exploring nearby Orchard Road, everything was perfect. Highly recommended for anyone seeking comfort and elegance in Singapore.

Location

The staff were super attentive and they helped us with everything Perfect hotel for kids with a nice pool with lifeguards and life jackets for kids, a splash park and indoor soft play

Nothing all good

The Horizon club - the food and staff; and all other staff we dealt with - front desk, bellmen and room service.

Super duper child friendly. Never been to a more child friendly hotel

In room dining options could be a bit more

All good. Friendly.especially lobby Nicholas Leung. Try to accommodate us. Mr Husni too. Chef Mathew. Really like that simple egg, toast and kaya (sorry, forgot the name).

It's all good. Can't think of anything.

Breakfast, amazing pool and kids splash zone; loved our comfortable room in the garden wing.

Very little. Would have liked a more regular shuttle to the mrt station as the walk could be a bit of a bother but would definitely go back.

We like that there are sufficient play areas for kids. Bathroom was kept clean throughout our stay.

No halal food available hence the need to order from Grab daily.

It is a very grand hotel compared to anything I've stayed in before, including ones much more expensive Beautiful place, very quiet

For me, it was a terrible location only because I tend to wander and walk around, and there was nothing around there, my poor pre planning

Everything. Nothing can be faulted in terms of the hotel, the garden room and the staff wonderful

Staff is very friendly and helpful. Also breakfast variety and quality is super!

Nothing to mention

Lovely room , great location and pool area was very good

Nothing

Really enjoyed our stay. The room was decent size for a family with 1 kid, very clean & comfortable. Staff were all very helpful and friendly. Breakfast was fantastic - take the option to pre-pay for breakfast when you book as it's cheaper. It's very good, with a mix of wide range of Asian options and Westen options. The Splash waterpark was ok, my kid enjoyed it.

The bed was too hard and made for an uncomfortable sleep. The water park didn't offer a very relaxing experience for parents - very limited seating, mostly taken up by peoples towels.

Location and services

No guest services after 10pm and it takes more than 1 hour is required something

Kids amenities!

If you do not take the family room you have to pay for thr kids amenities even as hotel guests. It's unreasonable. Good tonreview this policy

Good enough to stay at my next visit to Singapore

super nice staff, awesome afternoon canapies, breakfast

we were with children, so children club could be bit bigger

One of the best breakfast spreads anywhere in the world. There are more than enough stations of different kinds of cuisine. The rooms are fairly well appointed and comfortable. Imaginative spaces for kids on the breakfast floor. Great lobby with plenty of space. A very neat dressing table with lights. Disturbed on one of the nights with a bunch of folks and kids running in the corridors, screaming as they went between rooms. Quietened down after the Manager intervened very promptly after a complaint was made. Not much the hotel can do about badly behaved guests but good to know they dont look the other way.

Probably a better staffed bell desk where porters are assisting would help for a high priced hotel. Rooms are odd shaped, accentuated by the diagonal placement of beds - needs getting used to.

We had an unforgettable time at this lovely apartment in Orahovac. The place was exactly as described – clean, spacious, and beautifully decorated. The view from the terrace is additional bonus! The apartment had everything we needed for a comfortable stay – a fully equipped kitchen, fast Wi-Fi, air conditioning, and even a washing machine, which was very convenient. The area is quiet and peaceful, perfect for relaxing, yet still close to Kotor and other attractions. One of the highlights was the beautiful swimming pool on the property – it’s very well maintained and offers stunning views over the bay and surrounding hills. It was the perfect spot to unwind after a day of exploring. Our host was super friendly and helpful, providing great local tips and always quick to respond to any questions. Highly recommended for anyone looking for a peaceful retreat near the Bay of Kotor. We would definitely love to come back!

Nothing

We were given the Safari themed suite with a mini secret door for the little ones. It was the perfect staycation for myself and my two girls. They said it was the best hotel they've ever stayed in.. they thoroughly enjoyed all the kids amenities and activities (especially the treasure chest)

The breakfast at the Line was abit lacklustre with way too many people and staff too busy. Food, while variety was huge.. didn't taste great (the live Thosai Station is the best). The property is a little bit dated and not very accessible.

I have stayed at the Shangri-La, Orchard many times and have always enjoyed it. The three ‘wings’ have very different characters. The Tower offers a typical good hotel experience, the Garden wing feels more exotic and closer to nature, and the Valley Wing is much more traditional and sumptuous.

There was very little to dislike, and nothing of great importance. Having said that, the location is fine for shopping on Orchard Road and for attractions such as the Botanic Garden’s, but is some distance from the buzz of Marina Bay, Clarke Quay and the museums around Raffles City.

I liked everything in this hotel

Nothing

One of the best hotels I've stayed.

The service was amazing

Staff were lovely. Hotel is magnificent. Breakfast was really excellent.

We stayed on the Club Floor which has wonderful staff. Could have done with more diversity in the food for afternoon tea and canapés. Club floor doesn’t have the same vibe as before Covid. It was mostly empty before 7.30

The staff were exceptional. I needed minor first aid which the staff with good knowledge carefully cleaned the wind and dressed it Absolutely kind and caring at no charge

Hotel was amazing, the lobby/reception area and bar etc was lovely. We stayed in the tower wing which is really nice and fairly modern. We didn't eat or drink at the hotel, but that was because we were out early and back late, probably a waste of a nice hotel, not spending more time there, we did you the pool a couple of times and that was very nice.

With what we did and how we did it can't say anything negative as all the things we interacted with was amazing.

Loved the beauty of Shangri-La inside & out. Yhe staff were courteous & efficient. The plants all around - inside and out were beautiful!

We can honestly say we didn't find anything to fault

Pool. Lobby. Have stayed on numerous occasions.

There’s no longer a copy of Lost Horizon in the room… and the book mark with Lost Horizon quotes on the bed each evening. You might think that’s trivial but it’s small things that make the Hotel special!.. and why put tea making facilities in the room without milk?

Absolutely beautiful hotel. Great service from staff especially member named Milan in the club lounge. Would stay again.

Clean rooms. Friendly attentive staff and great facilities. Location was great.