Free cookie consent management tool by TermsFeed

Shangri-La Hotel, Singapore

22 Orange Grove Rd, Singapore 258350 (show on map)

Expert reviews

Frommers review:

“Spread out and framed in lots of cooling green foliage and colorful splashes of bougainvillea, the hotel is a favorite for heads of states and anyone who appreciates its gorgeous high-ceilinged lobby, old-world grace, many good restaurants, and extensive amenities.”

Featured as Frommer’s Exceptional Choice in  Singapore.

Travel+Leisure review:

“Tucked in a “quiet location with plenty of outdoor space,” per one reader, this elegant family-friendly hotel offers a great deal on its lush 15-acre estate. Its nearly 800 rooms are spread across three separate wings, and the grounds also house 11 dining concepts, a seven-room spa, four tennis courts, and plenty of indoor and outdoor activities for children.”

Featured in Travel+Leisure’s Top 100 Hotels in the World.

Fodors review:

“For 30 years the Shangri-La has been one of Singapore’s top hotels, and the service is some of the best in the city. The hotel has 15 acres of flowers and plants, visible through the glass wall that encloses the lobby and dining areas.”

Featured as Fodor’s Choice in Singapore.

Telegraph review:

“After decades in business as Shangri-La’s maiden property, this gorgeous grand dame of luxury continues to deliver.”

Guest rating

This an aggregated customer review rating of Shangri-La Hotel, Singapore. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.5 out of 5.0

Ranked 7th in Singapore

158£141$196¥20776C$152A$152HK$1534S$258SFr184¥1244kr1617kr1183kr1526

What guests liked

All you need to know

This five-star hotel is situated on 22 Orange Grove Road in the Orchard district of Singapore where it offers the best in hospitality services. The hotel provides nothing short of hospitality excellence, and it provides guests with everything they would need for a comfortable stay. The Shangri-La Hotel is the best place to lodge for tourists and visitors in the city looking to have a memorable stay. 

It is not uncommon to see rave reviews by former guests of the hotel as a result of an unmatched and unrivaled level of hospitality that the hotel offers. Shangri-La Hotel is home away from home.

The five-star hotel offers chic and luxury room options such as Garden Wing Deluxe Pool Twin, Tower Wing Deluxe Twin Room, Horizon Club Junior Suite Twin, Deluxe Family Twin, Deluxe Family King and Garden Wing Deluxe City King. Other suite options include a Themed Family Suite, Tower Wing Grand Suite, Valley Wing One Bedroom Suite, Valley Wing One Bedroom Suite, Tower Wing One Bedroom Suite and Valley Wing Shangri-La Suite.

For an adventurous stay littered with memorable and unforgettable experiences, the Shangri-La Hotel is the place to be while in Singapore.

The rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with cable channels, air conditioning, a minibar and a comfy sofa.

The Shangri-La Hotel rooms also come with a private bathroom with thoughtful touches such as free toiletries, bathrobes and bathroom slippers.

 

Lowest price guarantee

We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.

Location

Recent guest reviews

5.0
Ngoh

20 September 2025

Excellent hotel with money spend worth it. Complimentary breakfast was excellent, wide food spread

Excellent facilities (Splash, Buds, Pools, etc). Nice, quiet and clean room. Friendly staffs (checkin, checkout, restaurants, etc)

Nil

4.5
Bec

18 September 2025

Family holiday heaven - everything you need.

Family holiday heaven! The pantry facilities were a gamechanger for travelling with a young family. The staff were incredible. We had a wonderful time. My toddler LOVED both buds and splash and the staff were incredible. We stayed in a king family room and had a great amount of space. Travelling with a family, I really appreciate a large fridge and freezer in the room! Also, being able to wash and dry your clothes while your baby sleeps was incredible helpful. I ran out of nappies on my last day and they gave me some to time me over.

It’s not that we didn’t like it, but the location was a little further out than we would have liked. Taxis to get places took just that little bit too long.

4.5
Timothy

15 September 2025

Perfect hotel to stay at.

Stayed for four days. The staff were very helpful and polite. Facilities were great. Great hotel. Thank you for looking after us.

5.0
Alex

15 September 2025

Fantastic

Great facilities great food at the restaurants also great bar. Staff service exceptional and super friendly.

Nothing

4.0
Jawaher

15 September 2025

Very good

Beautiful and clean property, feels very grand. Would definitely revisit

Not all the staff was friendly - specifically at checkin counter. One simply nodded when I said hello. I also noticed during breakfast when staff would take our beverage order, 2 out of 3 days we did not receive it.

4.0
Ben

12 September 2025

Return to Eden

A safe bet. Comfortable luxury. The doorman went above and beyond to help us when we had no cash to pay for taxi. Our second stay in this hotel.

Can get a bit crowded and busy especially breakfast. Concierge services polite not especially helpful.

5.0
Nalini

10 September 2025

Exceptional

Everything was great We were given an early check in Staff was amazing Kids friendly hotel

No complaints

5.0
Rebecca

10 September 2025

A Peaceful Haven – The Perfect Stay in Singapore

From the moment we arrived at the Shangri-La Singapore, we knew we had made the right choice. We had originally considered spending a night at Marina Bay Sands, but opted instead for three nights here—and we were so glad we did. While Marina Bay felt like more of a tourist attraction, Shangri-La was our serene haven in the city. Every single member of staff we met was exceptional—so personable, respectful, and attentive. Within a day they had remembered our names and dietary preferences, and consistently went above and beyond to make us feel welcome. What impressed me most was that the service felt the same for everyone, whether you are a celebrity, dignitary, or just an ordinary guest. The warmth and authenticity of the team really set this hotel apart. We stayed in the Valley Wing and loved the calm ambience, along with the thoughtful experiences such as the wine tasting, high tea, and evening canapés. Marcus, the sommelier, was a highlight—his passion and knowledge shone through, and it was a real pleasure to talk with him. Raja was another standout, always finding time for a friendly chat and ensuring we were perfectly looked after. The hotel itself was immaculate, my suite was beautiful, and the spa was outstanding. I had both a facial and a hot stone massage, and the treatments left me floating on air. Even the spa reception team remembered me from my first visit, which made it feel all the more personal. What touched us most was how genuine the whole experience was. The staff were down-to-earth, approachable, and clearly proud of the hotel—they truly made us feel like valued guests. When the team waved us off as we left, it felt like saying goodbye to friends. We really didn’t want to leave. If we’re ever lucky enough to return to Singapore, Shangri-La will be our first choice without question. Until then, we’ll be recommending it to friends and family as the perfect place to stay.

Nothing - I loved every minute

4.5
Bruce

10 September 2025

Everything was good except the people in the room next to us were noisy having a party after midnight and we couldn’t ge

Staff :

Spacious

5.0
Piers

9 September 2025

Do not hesitate to book this - best hotel ever

Pure perfection - the perfect stay in the best hotel. The staff were incredibly attentive and we felt like celebrities from beginning to end. Nothing was too much effort, the room was sublime and the hotel was stunning

Nothing to dislike - the best hotel we’ve ever stayed in

5.0
Justin

8 September 2025

Exceptional

Great hotel for a family vacation.

4.5
Michelle

6 September 2025

Great for families, but breakfast ambience fall short of expectations.

The kids club was excellent, the room service menu and food quality were very good, and the location near Orchard Street was convenient. The shuttle bus made it a very quick trip. Beds were also comfortable.

Breakfast felt more like 4-star quality, with a good range of options but not the level expected from a Shangri-La. The main restaurant atmosphere was more like a workplace cafeteria than a luxury hotel

4.0
David

3 September 2025

Very good

Amenities

No free milk for young kids Expensive amenities and activities

5.0
Vanisa

1 September 2025

Look forward to staying here in the future!

We stayed at the Valley Wing of the hotel. Excellent service, excellent staff. Facilities were excellent. Lots for the children to do and keep them entertained.

Nothing to dislike. We had a lovely time at the hotel.

5.0
Phillipa

31 August 2025

Perfection

Beautiful grounds. Loved the upstairs lounge access.

Nothing.

5.0
Paul

31 August 2025

The perfect stop over on the way home from Europe

Exceptional staffs and spacious and comfortable room. We love the kids friendly swimming pool also.

5.0
Susan

30 August 2025

Exceptional

Great location. Steps away from busy Orchard Rd. Service and food were fantastic Loved the Valley Wing .

5.0
Ricarda

30 August 2025

Exceptional

From the beginning to the end, truly a 5* experience.

Nothing at all. Loved absolutely everything

5.0
Despoina

30 August 2025

Exceptional

We liked everything 😊

5.0
Tim

29 August 2025

Excellent stay with family. Would book again

The pool, the food, the grounds, the staff.

Everything was great. Slightly away from Orchard, but good that they have a shuttle bus.

4.5
Joanne

28 August 2025

Fabulous

Hotel was beautiful. Staff were incredibly helpful.

My only criticism would be there were not enough loungers around the pool and those in the overflow area had bird pooh or leaves on.

5.0
Louise

27 August 2025

Lovely iconic hotel in Singapore.

We stayed in the garden room - the room was large and had a lovely balcony. The interior garden in the garden wing make you feel like you are staying at a much smaller hotel. Swimming pool is a good size and set in beutiful gardens. I have always loved this hotel and it does not fail to impress. My hotel of choice in Singapore.

There is nothing that I did not like about this hotel. Would always be happy to return.

5.0
Rei

26 August 2025

Good memory

Great facilities with nice view from room.

4.0
May

26 August 2025

A great family-friendly hotel with convenient location

Just a ten-minute walk to the busy Orchard, with a bonus shuttle bus for added convenience. A great place for families, my kid had a wonderful time in the splash area while I caught up with friends in the lobby. Comfortable rooms, friendly staff, and a thoughtful breakfast with coloring paper and pencils for kids. The breakfast selection is excellent, including a made-to-order laksa station. Overall, the price you pay feels fair for the service you receive.

One downside: access to the indoor playground costs an extra $47 if you’re not in a family package room, which feels a bit overpriced. We also received a lot of emails before check-in and found the advertising and prompts to click on things a bit overwhelming. Overall, a lovely place for families and a great experience. We will definitely come back for our next stopover in Singapore.

5.0
Roy

25 August 2025

Exceptional

Whole "Valley Wing Experience" met expectations. Premium level accommodation. Excellent staff, attentive, professional and happy.

NA

5.0
Carmichael

25 August 2025

Just a Fabulous stay.

The staff were lovely, location was great and the breakfast was perfect.

The only thing i can fault and this is a stretch...the bed was a little firm.

5.0
Amit

24 August 2025

Best experience in Singapore

It was very child friendly and had great staff.Enjoyed splash too..

Nothing

5.0
Amit

24 August 2025

Best experience in Singapore

It was very kid friendly and had very good staff. Enjoyed very much at buds and splash too..

Nothing

5.0
Musa

24 August 2025

Was interesting and calm

Atmosphere and kindness

Only long time waiting for checking

5.0
Joycelyn

23 August 2025

Exceptional

Room size

None

4.5
Alix

22 August 2025

Nice hotel, lots of kids without feeling hectic for adults.

Fantastic for families. Great breakfast and extremely helpful staff. We bid on an upgrade to the family room and it was perfect for us. Simple idea but well executed (tent bed).

Location was slightly tricky with young child as a 15/20 min walk to orchard for any shops, food or mrt. Bar prices seemed very steep but maybe this is normal for hotel in Singapore.

5.0
Dominic

19 August 2025

Would definitely come back, one of the best hotels I’ve stayed in Singapore

Everything was amazing, staff was so friendly the hotel was outstanding.

Honestly nothing !

5.0
Nihinlolawa

18 August 2025

Exceptional

Great for family with kids

5.0
Margaret

17 August 2025

We are coming back for a longer stay next time

The comfy bed, the wonderful staff

I didn’t like having to leave. It is perfect there

5.0
Navida

16 August 2025

Beautiful hotel in a good location with large, well appointed rooms.

Lovely large room with comfortable beds. Easy check in and great facilities. Beautiful hotel and grounds. Friendly staff and good on site coffee shop.

The main buffet restaurant had long wait times to be seating 9am onwards. There are limited vegetarian offerings and when asking whether the food met certain dietary requirements we received conflicting information on a number of occasions. This was the only negative aspect of our stay.

5.0
Riyalini

15 August 2025

Exceptional

Very good

5.0
Yui

13 August 2025

Exceptional

Everything about this hotel is excellent. The staff are very friendly, always sharing koi pellets to my kids for their feeding. Our room has a great view of the pool. We jumped straight to the pool every morning after breakfast. The buffet was very good too. I asked my kids their happiest moment in Singapore, and they said it was the stay at Shangri-la. Will definitely come back in the future!

4.5
Ali

12 August 2025

Fabulous

Great property

Location and cleanliness

5.0
Marvin

10 August 2025

perfect family staycation.

The location is quite good a 15 min walk to at least two MRT stations. The hotel also provides hourly shuttle service to orchard. Breakfast was delicious at The Line. We also tried the Waterfal Ristorante Italiano which is also good. Rooms are clean and spacious. You can easily order some housekeeping service via special website and they will promptly attend to your request. Staff are both friendly and professional. I love that the check-in staff was discreet in handling my special surprise request for my wife and daughter. i just forgot his name :(

nil

5.0
Mareike

10 August 2025

Exceptional

Amazing hotel and beautiful pool.

4.5
Akash

10 August 2025

Cool Calm Short

Breakfast was a great spread! They really tried to cater to our preferences for vegetarian food - bravo! Just a suggestion, maybe they could hire more staff or improve the arrangements to make the experience even better. The room was super cozy and conveniently located. Keep up the great work! :) Oh yes, one more thing - this is a family hotel...loved every bit of so many kids around ;)

Not much to say here. Some small (ignorable tidbits here and there) stuff. Maybe one thing they can improve is to keep veg and non-veg separate to improve hygiene. Maybe they can make that coffee (or a drink) availalbe at the lounge later than 10 pm :)

5.0
Joanne

9 August 2025

Beautiful hotel with amazing staff

Beautiful hotel and the breakfast was superb

Not having a balcony

4.5
Melanie

7 August 2025

Huge hotel, great breakfast and family friendly.

Lovely rooms and great pool. Very family friendly.

Access to the children’s play area and play pool were charged as extras and not included in our Booking.com rate.

5.0
Hajer

4 August 2025

Exceptional

Its a five star family hotel

5.0
Stanley

4 August 2025

Absolutely exceptional.

Everything exceeded our expectations - from the beautiful suite and exceptional breakfast to the seamless organization of services like babysitting and same-day laundry. What truly made this stay special was the outstanding staff. Every team member was incredibly attentive, warm, and professional, making us feel genuinely at home. Their attention to detail and anticipation of our needs was remarkable. Highly recommended - a truly five-star experience in every way.

4.0
Vimal

2 August 2025

Excellent

Hospitality & Service

All good

5.0
Kyaw

2 August 2025

Exceptional

Customer Service.

4.0
Jo

1 August 2025

Very good

We had major problems with our bathroom/wetroom flooding every time we used it

5.0
Catherine

1 August 2025

Exceptional

The kids buffet

Nothing

4.0
Anand

30 July 2025

Perfect location

The green space

Expensive cocktails

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Snack bar
  • - Special diet menus (on request)
  • - Kid meals (additional charge)
  • - Wine/champagne (additional charge)
  • - Fruits

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Barber/beauty shop
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Air conditioning
  • - Designated smoking area
  • - Shuttle service (free)

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Currency exchange
  • - Tour desk
  • - Luggage storage
  • - Concierge service
  • - Private check-in/check-out

Activities

  • - Tennis court (additional charge)
  • - Sauna
  • - Fitness centre
  • - Spa and wellness centre (additional charge)
  • - Massage (additional charge)
  • - Hot tub/Jacuzzi
  • - Tennis equipment (additional charge)
  • - Beauty Services
  • - Facial treatments
  • - Spa facilities
  • - Spa lounge/relaxation area
  • - Spa/wellness packages
  • - Fitness
  • - Yoga classes
  • - Fitness classes
  • - Personal trainer
  • - Fitness/spa locker rooms

Outdoors

  • - Garden
  • - Outdoor pool
  • - Outdoor pool (all year)

Entertainment and family services

  • - Babysitting/child services (additional charge)
  • - Indoor play area

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping

Parking

  • - Accessible parking

Accessibility

  • - Toilet with grab rails

Pool and wellness

  • - Sun loungers or beach chairs
  • - Kids' pool
  • - Swimming pool
  • - Swimming pool

Miscellaneous

  • - 24-hour security
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - Fire extinguishers
  • - Thermometers for guests provided by property
  • - Face masks for guests available
Check availability 158£141$196¥20776C$152A$152HK$1534S$258SFr184¥1244kr1617kr1183kr1526