Shangri-La Hotel, Singapore

Amenities

No free milk for young kids Expensive amenities and activities

We stayed at the Valley Wing of the hotel. Excellent service, excellent staff. Facilities were excellent. Lots for the children to do and keep them entertained.

Nothing to dislike. We had a lovely time at the hotel.

Beautiful grounds. Loved the upstairs lounge access.

Nothing.

Exceptional staffs and spacious and comfortable room. We love the kids friendly swimming pool also.

Great location. Steps away from busy Orchard Rd. Service and food were fantastic Loved the Valley Wing .

From the beginning to the end, truly a 5* experience.

Nothing at all. Loved absolutely everything

We liked everything 😊

The pool, the food, the grounds, the staff.

Everything was great. Slightly away from Orchard, but good that they have a shuttle bus.

Hotel was beautiful. Staff were incredibly helpful.

My only criticism would be there were not enough loungers around the pool and those in the overflow area had bird pooh or leaves on.

We stayed in the garden room - the room was large and had a lovely balcony. The interior garden in the garden wing make you feel like you are staying at a much smaller hotel. Swimming pool is a good size and set in beutiful gardens. I have always loved this hotel and it does not fail to impress. My hotel of choice in Singapore.

There is nothing that I did not like about this hotel. Would always be happy to return.

Great facilities with nice view from room.

Just a ten-minute walk to the busy Orchard, with a bonus shuttle bus for added convenience. A great place for families, my kid had a wonderful time in the splash area while I caught up with friends in the lobby. Comfortable rooms, friendly staff, and a thoughtful breakfast with coloring paper and pencils for kids. The breakfast selection is excellent, including a made-to-order laksa station. Overall, the price you pay feels fair for the service you receive.

One downside: access to the indoor playground costs an extra $47 if you’re not in a family package room, which feels a bit overpriced. We also received a lot of emails before check-in and found the advertising and prompts to click on things a bit overwhelming. Overall, a lovely place for families and a great experience. We will definitely come back for our next stopover in Singapore.

Whole "Valley Wing Experience" met expectations. Premium level accommodation. Excellent staff, attentive, professional and happy.

NA

The staff were lovely, location was great and the breakfast was perfect.

The only thing i can fault and this is a stretch...the bed was a little firm.

It was very child friendly and had great staff.Enjoyed splash too..

Nothing

It was very kid friendly and had very good staff. Enjoyed very much at buds and splash too..

Nothing

Atmosphere and kindness

Only long time waiting for checking

Room size

None

Fantastic for families. Great breakfast and extremely helpful staff. We bid on an upgrade to the family room and it was perfect for us. Simple idea but well executed (tent bed).

Location was slightly tricky with young child as a 15/20 min walk to orchard for any shops, food or mrt. Bar prices seemed very steep but maybe this is normal for hotel in Singapore.

Everything was amazing, staff was so friendly the hotel was outstanding.

Honestly nothing !

Great for family with kids

The comfy bed, the wonderful staff

I didn’t like having to leave. It is perfect there

Lovely large room with comfortable beds. Easy check in and great facilities. Beautiful hotel and grounds. Friendly staff and good on site coffee shop.

The main buffet restaurant had long wait times to be seating 9am onwards. There are limited vegetarian offerings and when asking whether the food met certain dietary requirements we received conflicting information on a number of occasions. This was the only negative aspect of our stay.

Very good

Everything about this hotel is excellent. The staff are very friendly, always sharing koi pellets to my kids for their feeding. Our room has a great view of the pool. We jumped straight to the pool every morning after breakfast. The buffet was very good too. I asked my kids their happiest moment in Singapore, and they said it was the stay at Shangri-la. Will definitely come back in the future!

Great property

Location and cleanliness

The location is quite good a 15 min walk to at least two MRT stations. The hotel also provides hourly shuttle service to orchard. Breakfast was delicious at The Line. We also tried the Waterfal Ristorante Italiano which is also good. Rooms are clean and spacious. You can easily order some housekeeping service via special website and they will promptly attend to your request. Staff are both friendly and professional. I love that the check-in staff was discreet in handling my special surprise request for my wife and daughter. i just forgot his name :(

nil

Amazing hotel and beautiful pool.

Breakfast was a great spread! They really tried to cater to our preferences for vegetarian food - bravo! Just a suggestion, maybe they could hire more staff or improve the arrangements to make the experience even better. The room was super cozy and conveniently located. Keep up the great work! :) Oh yes, one more thing - this is a family hotel...loved every bit of so many kids around ;)

Not much to say here. Some small (ignorable tidbits here and there) stuff. Maybe one thing they can improve is to keep veg and non-veg separate to improve hygiene. Maybe they can make that coffee (or a drink) availalbe at the lounge later than 10 pm :)

Beautiful hotel and the breakfast was superb

Not having a balcony

Lovely rooms and great pool. Very family friendly.

Access to the children’s play area and play pool were charged as extras and not included in our Booking.com rate.

Its a five star family hotel

Everything exceeded our expectations - from the beautiful suite and exceptional breakfast to the seamless organization of services like babysitting and same-day laundry. What truly made this stay special was the outstanding staff. Every team member was incredibly attentive, warm, and professional, making us feel genuinely at home. Their attention to detail and anticipation of our needs was remarkable. Highly recommended - a truly five-star experience in every way.

Hospitality & Service

All good

Customer Service.

We had major problems with our bathroom/wetroom flooding every time we used it

The kids buffet

Nothing

The green space

Expensive cocktails

The horizon lounge is very nice indeed with staff who are very attentive . What a treasure

Having to wait 1 hour to check in to our suite as the room wasn’t ready at 3pm

A beautiful hotel with wonderful surroundings and pool

The room was very comfortable for a family of four with a double-sized sofa lounge in the room. The towels were refreshingly clean with each housekeeping change. The doormen were awesome and helped us out a lot as we arrived really early and left really late on our arrival and departure days. We felt bad we couldn’t find the individuals to tip each of them. The breakfast spread was great. My kids loved the shumai

We were not impressed that both the pool and chi body spa closed at 8pm. This is too early! Our kids were really disappointed they couldn’t swim for longer. We had to make a choice each night for nice dinner or pool as we got back from daily activities at around 7:30pm

Gym and kids play zone

Expensive poolside food

Beautiful furnishings, large rooms, but it’s the service that makes it exceptional.

Amazing hotel! Friendly staff and comfiest beds

- staff was friendly and professional - Hotel facilities and design is stunning - rooms are spacious and comfortable

- location is a bit on the quieter side but that's not necessarily an issue

Pool, bakery, size of room, waterfall, shuttle bus

Breakfast options in lobby lounge and curtains didn’t close and shuttle not frequent enough

We had a wonderful stay at Shangri-La Singapore — truly a great choice for families. The hotel offers beautiful, well-maintained facilities with lush gardens and a peaceful atmosphere despite being in the heart of the city. It’s especially family-friendly, with thoughtful amenities that cater to both adults and children. One of the highlights was the children’s play area, which is spacious, safe, and packed with activities to keep little ones entertained for hours. The hotel also offers a fantastic breakfast spread with rich choices to suit all tastes — from local dishes to international options, everything was fresh and delicious. In-room, we appreciated the small but thoughtful touches like complimentary water and coffee, making it easy to relax and recharge after a day out. Overall, Shangri-La Singapore is a fantastic choice for a family vacation — just a bit more attention to pool supervision would make it perfect.

However, one area for improvement is the children’s pool. During our visit, we observed older children pushing and mobbing smaller kids, and even getting too rough around the lifeguard. While the lifeguard was very down to earth and doing his best, more supervision and possibly age-specific pool times or zones could help ensure a safer and more enjoyable experience for all children

Very nice hotel , the guy how check me in very helpful and i would like to thanks him cuz he offer me snd my family free breakfast for all my stay 3 night - as I remember his name Tameer or Tameen

Thanks guys for everyone

Amazing property, the structure, grounds, the facilities and of course the attentive staff. We got engaged and Wenceslas went out of their way to make sure it was a special occasion. And Tamil at the front desk helped us extend our stay seamlessly.

Peaceful but close to everything