W Hotel The Bund, Shanghai

Location

Outdoor swimming pool closing at 18:00h, also not possible to order any drinks at swimming pool

The staff was friendly and the table restaurant was very good.

Unfortunately the furniture in the rooms is not well maintained. The carpet on the floor looks poor. I was aspecting more from W hotel.

The design of the toilet is bad!

Excellent hotel, great and incredibly beautiful location and views! impeccable service and food, very clean rooms, friendly and kind staff!!! We had an incredible time staying at the hotel! Thank you very much! 谢谢你们♥️

The design, rooms, breakfast, pool, the staff, location, gym

That they let people from outside use the gym and pool area so it actually gets hectic with kids and the sauna area that supposed to be relaxing isn’t really relaxing

The view from the room was incredible

A not very warm welcome, a room ready at 5pm instead of 3pm as indicated, no real excuse apart from "this is the best room floor, everything has to be perfect", a really small swimming pool, a room at this price to have four ridiculous sweets as a welcome gift. And a most unpleasant service at the bar; coming up to the table to ask "would you like to order another drink? No? So you have to pay." What's that? Disappointed with this stay.

What isn’t to love! We had an incredible room with a gorgeous view. The decor is colourful and fun, and we certainly enjoyed spending time in the room. Beautiful bathroom and we were not crowded even with an extra bed for our adult daughter! The staff were exceptionally helpful! Buffet, one of the best I’ve been too. Loved the view from the bar too.

The only negative is that the pool closes at 6pm.

Perfect location. Perfect restaurant. Room brilliant. While some of the people working there do not speak fluently English, well they were so helpful and lots of personality. You could get by. I actually live their way. Particurly in the bar a professional girl called Alix I can see this young woman go far. She is very charismatic and always welcoming. I thought she was great for customers advising on cocktail perfect. As for the music go a floor up and Simon from UK will make you dance to end of night. The music in that hotel day and night is absolutely great. Loved it! Another point there is always someone calling for your lift before you even arrived. Truly the best hotel I ever stayed.

Honestly nothing.

Great location and great staffs. I will come back again

Price is a little high.

The view and it’s close to the bund.

Not near central shopping malls.

Good hotel with convenience location

Pretty expensive

It has an outdoor pool and a great restaurant and bar. The rooms are huge with great views. The facilities are modern and clean.

Nothing

Everything was amazing.

No complaints

Great value over all. Staff, pool, fitness, food, drinks and especially the room were first class. Location a little on the edge but therefore with unique view.

nothing

The W exceeded my expectations the room. Was amazing fabulous views and the staff service was 10/10

The outdoor pool was closed due to been rainy season wanted to get photo there but staff seemed to not understand and guide me to the way I had to climb over a barrier later found there was a way trough the restaurant!!

The hotel staff were very professional, kind, welcoming, and always eager to help answering to any request. Room was pretty spacious, very clean, well equipped and with a fantastic view over the Lujiazui financial center. The outdoor swimming pool with the view was amazing with the perfect weather during our stay. Massage was very good as well. Breakfast is amazing.

The main restaurant is not serving the whole a-la-carte menu during the whole day. Choice of dishes before 5.30pm (official dinner opening time) was limited which is surprising in a hotel of such high standard.

Everything is at the highest level. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

I didn't like that I was only there for three days😀😀😀👍👍👍👍

Property was stunning and view from the room was incredible. Staff friendly and helpful. We loved Shanghai.

Booking. Com priced it at $1253 but I was charged over $1600 how is that possible

The view and the decoration

Pool view

The design is a problem - it gets on your nerves quickly, it is aggressive but the staff were kind and let me have the requested room which had a blue tone and therefore less aggressive

Everything was pretty much perfect. Room was incredibly pretty with a stunning view, bed was by far one of the most comfortable I’ve ever slept on. The bathroom was very nice, and the property in general benefits from a gorgeous view and terrific facilities. Breakfast was delicious with a huge range of options. Staff was courteous and very helpful.

Restaurant Yen was very solid but certainly no better than other restaurants around Shanghai, and given the high prices it would be advisable to eat elsewhere in the city.

Everything was just great! Great service, staff outstanding, breakfast excellent, the outdoor pool with the best view!

amazing views and amenities

roof top pool wasn’t open

Fantastic view . The staff and the manager Amy had did her great job and she was very helpful. My family and I are very happy with her service. Definitely We will come back again with the good service.

With the great bund view .

Everything was very modern, unique and trendy.

It did get a bit noisy at times, but nothing too excessive

Amazing views from the room, with seating along the window to fully enjoy the view The room was well designed and furnished Nice touches like a double vanity sink, bath tub and separate shower, fully stocked mini-bar with a wide range of alcohol selection Felt premium Attentive staff, porters took care of our luggage

Check in process was a bit confusing, required a deposit exceeding the room rate, did get refunded in the end Location is slightly out of the main areas, however fairly easy to get the underground from the building next door, walkable to the Bund, lots of taxis available if needed Noticed some dirt on the windows which detracted from the amazing vista, noticeable when taking a photo

Very Nice stay, one of the best view, food is excellent, facility was amazing.

I loved every single thing about it, the atmosphere, the rooms and even their amenities. The staff were also very attentive and when I asked them for an amazing experience they provided me with more than what I could ever imagine. I’d definitely give this place another visit if I’m ever in the area.

Staff members are fantastic and extremely helpful on all aspects! Hotel facilities are matching the 2024 technology! If you are into modern technology, here is the place for you !

Price on room charges

exceptional design and wonderful appointed rooms. welcome chocolat and wine. beautiful view to the Bund. EXCELLENT breakfast!

Fantastic room and amazing service at check-in, check-out and particularly in the restaurants. Special thanks to Maarten and Eowyn for their attentiveness and warmth.

The staff are all extraordinarily helpful, polite, and positive! Despite the fact that my husband only speaks English, they were always able to help him with exactly what he needed, and never made him feel bad or guilty about anything he needed done - even when our bathtub drain stopped working, they fixed it quickly with a smile on their face, and then gave us an apology gift for the inconvenience! They really make you feel like a VIP the whole time you’re there! Not to mention, the facilities themselves are gorgeous. Beautiful views inside and out, and a fantastic ambience at all times. Also they noticed it’s my birthday during the stay so they sent over a chocolate birthday cake and a bottle of champagne to our room. It was super nice!

Room smelled a bit like smoke sometimes (mainly from the sinks), people might be smoking near their bathroom sink downstairs and that smell leaked over to our room.

Everything is good and almost perfect

Pricing is a bit too high comparatively

The view to the skyline .... awesome

Nothing

The hotel is very new, clean, modern, stylish. Good gym and pool. Very good SPA.

Buzz, views, everything about it

Nothing

I had a wonderful birthday at W hotel with my family. Our rooms are with stunning bund view. The staffs are helpful and kind. Check-in and checkout went very smooth. We will definitely come back!

Beds, Service and location

Breakfast could be better

I loved many things about W Hotel. From the cleanliness of the hotel, to the professionalism of all staff and the stylish decor, comfortable bed, as well as the stunning view from my room and generous breakfast options, there was absolutely nothing I could fault. The W Hotel ticks all my boxes. I highly recommend staying at W Hotel.

Nothing

Everything

Loved everything about this hotel. The view, the room, the staff and the wet bar! We used the pools and it was amazing!

The location is perfect…

noise in the female change locker room area, from ladies drying the hair and in the toilets etc….if possible, can you block the noise for the resting area to be a quiet resting space

everything looks great and impressive

the bed is so soft only

Room,location,spectacular view from the room and restaurant.

Like Everything.

perfect location. breakfast was out of this world. really nice bar and a nice view of the Bond. Had the best massage down the basement. really a MUST try.

Super nice, friendly staff. Perfect for summer get away!

Everything. Simply the best hotel in Shanghai

Buffet breakfast was amazing and the coffee was exceptional

Would have been excellent if there was F&B near the pool

modern, clean, good location

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