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Mandarin Oriental Pudong, Shanghai

111 Pudong S Rd, Pudong Xinqu, Shanghai Shi, China, 200120 (show on map)

Expert reviews

Lonely Planet review:

“Slightly tucked away from the Lùjiāzu five-star hotel melee in a sheltered riverside spot, the 362-room Mandarin Oriental is a visual feast, from the beautiful oval chandeliers and multicoloured glass murals in the lobby to the excellent dining choices.”

Frommers review:

“This luxury hotel chain is a latecomer to the Shanghai market, but owners have used the time to size up the competition and open in 2013 with a great attention to detail. The Mandarin Oriental Pudong is the five-star Pudong-side hotel closest to the Huangpu River.”

Featured as Frommer’s Exceptional Choice in Shanghai.

Forbes review:

“As you pull up to the new Mandarin Oriental Pudong, Shanghai, one thing is clear — you can successfully create a city hotel that feels like a secluded escape. While the classic Art Deco architecture dominates the city’s famous Bund, Shanghai’s Pudong side is increasingly more modern, and so is this Five-Star hotel.”

Telegraph review:

“Although the Mandarin Oriental’s location in the Lujiazui business district is better suited to busy execs, tourists willing to sacrifice a little bit of extra travelling time will likely be bowled over by the the hotel’s large ultra-luxurious rooms, extensive facilities and sterling service.”

Guest rating

This an aggregated customer review rating of Mandarin Oriental Pudong, Shanghai. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.7 out of 5.0

Ranked 2nd in Shanghai

179£159$222¥23532C$173A$173HK$1738S$293SFr208¥1409kr1831kr1340kr1729

What guests liked

All you need to know

This beautiful hotel is rated five-stars and situated at 111 South Pudong Road where it offers the best of hospitality services in the city. The hotel is the ideal departure spot for guests looking to get all the adventure of the city as well as the thrill and excitement of Shanghai. The Mandarin Oriental Hotel is the perfect luxury spot for visitors in Shanghai.

The hotel features an indoor pool where guests can easily enjoy several laps of swim and also have a lovely time. The hotel’s five on-site dining options are designed to give guests a plethora of choices.

The hotel offers 5-star room and accommodation options such as Harbour City Suite, Executive Suite, Club River View Room Twin, Deluxe River View Room King, Mandarin River View Room King and Club River View Room King.

Offering a close distance to many exciting places and beautiful buildings such as the Oriental Pearl TV Tower which is just a 10-minute walk away from the hotel and the Jin Mao Tower which is about 1 km away from the hotel.

The Shanghai Ocean Aquarium and Shanghai Municipal History Museum are 600 m and 800 m away respectively from the hotel.

The rooms in the Mandarin Oriental Pudong hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with satellite channels, air conditioning and a comfy sofa. The rooms are en-suite with a private bathroom with thoughtful touches such as free toiletries and bathrobes.

 

Lowest price guarantee

We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.

Location

Recent guest reviews

5.0
Fatima

22 April 2025

Exceptional

5.0
Branden

10 April 2025

Exceptional

5.0
Afra

5 April 2025

Exceptional

4.5
Marcus

26 March 2025

Fabulous

5.0
Mame

24 March 2025

Exceptional

3.0
Mardiros

30 December 2024

Pleasant

Great quiet rooms Amazing breakfast

Zero attention from the staff, very cold Location is not great, you are on the wrong side of the river unless you are visiting for work Bar closed Lounge empty Soulless business hotel, it’s just a building

5.0
See

15 December 2024

Excellent

It has very good setting for the room

Will be good to add some fruits for the guest .

5.0
Sarah

14 December 2024

Incredible hotel so amazing I didn’t leave for my 30hr 2 night stay!

Incredible hotel

5.0
Long_shot

9 December 2024

If the price is right would happily return.

Having opted for Club rooms was the right decision. The complementary breakfast, discounts on spa and food in the restaurants, two pieces of dry cleaning per day and the club lounge made it all worthwhile.

Nothing that I am aware of.

4.5
Vivian

6 December 2024

Had a wonderful time with my family

They had everything you can think of to make your stay comfortable.

The service was great!

3.0
Robbert

29 November 2024

Not worth it

Very boring, not up to standard of other mandarin hotels

3.0
Christine

8 November 2024

The housekeeping staff was awesome!

The room was large and clean. I liked the features in the room and also appreciated the high quality bathroom supplies and consistent supply of bottled water. The breakfast buffet was also good with options and quality. I enjoyed the amenities such as

Our check in process was terrible. We booked 2 rooms for 4 nights totalling 8 nights. They at first couldn’t find our reservation and was so rude about it without trying to help, they told us to step aside to figure it out on our own. Once it was sorted, they didn’t have either of rooms ready. We couldn’t end up checking into our rooms until 4pm which is unacceptable. We ended up spending $1200 RMB in the lobby lounge just to pass time and was not offered any compensation and we were also late for dinner.

5.0
Cedrick

5 November 2024

Perfection

Perfection

Nothing

5.0
Mohammad

1 November 2024

Exceptional

The staff were friendly and tentative to our requests. Excellent facilities and excellent staff.

Nothing

5.0
L183

30 October 2024

Greeted with a smile, everyone speaks English and very helpful and welcoming with foreigners.

Everyone was very professional! the hotel is at an excellent location and all the staff members set an example of politeness, helpfulness, and professionalism. I loved the hotel premises, the cleanliness - EVERYTHING. This is the only hotel that I will book if I visit Shanghai again!

5.0
Sunicha

30 October 2024

Exceptional

Great location, can walk to The Oriental Pearl Tower, Staff's English skill is great and I got room upgrade for free, Breakfast is excellent, Highly recommended

4.5
Guia

25 October 2024

We will be back

Amazing rooms, the best concierge and overall facilities. I like that it’s in Pudong so that it’s away from the chaos of Nanjing Lu.

It’s 15 minute walk from the metro station which sometimes can be tiring after a long day of touring around, but it’s also not far enough to get a taxi.

4.5
Jackie

20 October 2024

Worth it

Great quiet location along the pudong river

A bit far from subway; but they do have a shuttle going there but not coming back

4.5
Anthony

14 October 2024

Beautiful hotel with impeccable service

Stunning MO hotel with excellent gym, spa and dining options. Beautiful, comfortable and ultimate luxury. The staff were also fantastic - Carson in particular was super helpful and gave us the most fantastic room!

The location is just over the river from “downtown” Shanghai so not ideal for some of the sights

5.0
Khalifah

10 October 2024

Wonderful

I had a truly wonderful stay at Mandarin Oriental. The accommodations were comfortable and the amenities were top-notch. I was particularly impressed with the exceptional customer service provided by Sophie and Sunnie. Their friendly demeanor and helpfulness made my stay even more enjoyable. I would highly recommend this hotel to anyone looking for a fantastic experience.

4.0
Peter

29 September 2024

Work and pleasure

Very good room and facilities. Great breakfast

It was very quiet and closed down at evenings. Bar closing early, no roof top terass

3.5
Gionnig

27 September 2024

Great SPA and indoor swimming pool

The Spa area and swimming pool are great

The position of the hotel and the interior decorations need a refresh

5.0
Regina

27 September 2024

Dreams can be true. The service is truly the best in the world! The executive lounge was the best I have ever been seen

Best hotel I have ever stayed in!

4.5
Colin

24 September 2024

Welcoming and comforting

Exceptionally friendly staff, clean and a gorgeous hotel

4.5
Sara

18 September 2024

An amazing hotel which provides a truly unique experience

The hotel is simply stunning with an amazing view of the oriental pearl tower, and not far from it. I also liked the facilities and the staff was very friendly and helpful.

The bathroom/closet took over half of the room and it couldn’t close properly which is not ideal if you’re not staying with your partner.

4.5
Sirichon

14 September 2024

Fabulous

Key staff is very helpful and fluent in English. However, some staffs (at the hotel door) is very poor in English, very inconvenient for asking them to communicate with taxi driver.

5.0
Stephen

30 August 2024

Wonderful stay with exceptional staff

Great place with excellent view of the Huang Pu river day and night. Best of all was excellent staff. kudos to all but especially Victoria ,Mgr Hotel interior, Marco and Wayne at concierge desk. And Sophia at registration desk. Very much recommend with good price with exceptional location . Will stay there again . Thanks to the staff SJH Florida August 2024

Had bad wheel chair — only thing negative.

5.0
Karen

20 August 2024

Perfect place to stay in Shanghai what an experience will be back

The service and quality was supreme . Comfort of beds was perfect

3.5
Uros

12 August 2024

Average choice for 5 star hotel..

Location

Interior and facility

5.0
Tony

22 July 2024

Excellent location with excellent staff and delicious food!

I liked the location quite a lot. The staff was also very friendly and helpful.

Very minor, but the carpet in the hallway to my room was badly worn and stained.

5.0
Alex

5 July 2024

World Class

Simply breathtaking

4.5
Philippe

21 June 2024

Fabulous

Super friendly, joyful and helpful staff. Big rooms..nice view on the bund.

A bit old and kitch style

4.5
Dmitry

16 May 2024

As good as always

Great location, convenient club lounge

None

4.5
Jorge

18 March 2024

Excellence location, great staff

The concierge is amazing! Staff is super professional and supportive. The location is excellent, and rooms have an amazing view. Rooms are big and comfortable.

5.0
Belen

13 February 2024

Exceptional

Amazing

5.0
Chihkung

5 January 2024

Everything is perfect.

The great view, interior, service and location. One of The best restaurant in Shanghai. I love the bath tub design that you can enjoy the stunning landscape when you have a bubble bath.

No

3.0
Cc

2 November 2023

Passable

Nothing

check in has taken too long

5.0
Sriharshaa

16 October 2023

Great Stay in Shanghai

Very kind staff and well placed property !

Reception is too slow and many can’t even understand basic English!

3.0
Vivian

7 October 2023

It was average

The staff were attentive

It didn’t feel welcoming or warm

1.0
Mohammed

22 September 2023

I will not stay there again

Nothing

The room is very old and leaking water The breakfast is very bad can’t eat anything The staff didn’t understand English

5.0
Elzbieta

6 September 2023

Mandarine Oriental Pudong is an amazing hotel, great location, perfect service.

Breakfast was beyond expectations we were spoiled for choice.

Outside of the hotel it was impossible to use credit cards or money what made going around the town difficult.

5.0
Kirill

31 August 2023

Exceptional

Great location/hotel.

5.0
Fatima

13 August 2023

Wonderful staff & location

Helpful staff & location

Nothing

4.0
Molly

24 May 2023

good for a business trip

the facilities and rooms were clean and spacious. the staff were very friendly and helpful!

location is not so great.

2.0
Ian

11 May 2023

Not fantastic the moment i step into the hotel. It feels more like a Domestic Hotel.

The junior staff at the restaurant whom is Carrie a female serve me well. She was polite and super friendly.

I did not really enjoy my stay as the staff were unfriendly. The junior staff are friendly and helpful especially Carrie from breakfast. The managers in suit are not friendly at all. There was this experience when i entered the elevator and the manager was so unfriendly and not a single word of greeting from him. He look so arrogant and unfriendly. I wont want to go back to that hotel anymore.

5.0
Yazid

7 May 2023

Great

the rooms are very spacious and well decorated.

A little bit pricey but worth every penny!

4.5
Rodrigosorto

23 April 2023

Fabulous

superb

3.5
Sonia

18 April 2023

Disappointing experience for a supposed 5* hotel, I was expecting higher quality standards/service

The room was very clean, bed confortable and extraordinary view on the Bund

I am sorry but this is not a 5* service, I was expecting reception to speak proper English, then I got changed my initial room (2815) for a lower quality room (615), I knew I booked for Deluxe River view but I am usually upgraded when going to such hotels and I felt they were downgrading me not explaining the real reason why they changed last minute room allocation. For the price paid, don't expect to receive an excellent treatment you are not as considered as in other competitor chains.

5.0
Anonymous

14 April 2023

just beautiful

near to the river & and it’s quietness

5.0
Mai

19 February 2023

It became a precious memory.

The hospitality is perfect in everything. A relatively quiet room. The elevator doesn't get crowded. A foods are delicious. Mandarin’s staff is nice and friendly.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Snack bar
  • - Special diet menus (on request)

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Packed lunches
  • - Car hire
  • - Heating
  • - Allergy-free room
  • - Non-smoking throughout
  • - Air conditioning
  • - Designated smoking area
  • - Shuttle service (additional charge)
  • - Paid WiFi

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre (additional charge)
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Currency exchange
  • - Tour desk
  • - Luggage storage
  • - ATM/cash machine on site
  • - Concierge service
  • - Private check-in/check-out
  • - Lockers
  • - Invoice provided

Activities

  • - Sauna (additional charge)
  • - Fitness centre
  • - Spa and wellness centre (additional charge)
  • - Massage (additional charge)
  • - Indoor pool
  • - Indoor pool (all year)
  • - Spa facilities
  • - Personal trainer
  • - Happy hour (additional charge)

Outdoors

  • - Terrace

Entertainment and family services

  • - Babysitting/child services (additional charge)

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Daily housekeeping

Parking

  • - Parking garage

Pool and wellness

  • - Sun loungers or beach chairs
  • - Swimming Pool

Miscellaneous

  • - 24-hour security
Check availability 179£159$222¥23532C$173A$173HK$1738S$293SFr208¥1409kr1831kr1340kr1729