Hotel The Shilla, Seoul

The staffs were super kind and the service was exceeding my expectation. The breakfast was amazing, I enjoyed the various range of food there. Swimming pool facility was great, beautiful view at the room as well.

breakfast is fabulous

nothing

Excellent service, very attentive.

Pool facilities could be updated

Beautiful hotel, delightful staff. Our stay was a total joy

Immaculate service

No lift from car park to hotel. Had to walk up stairs.

The staff were super friendly, accommodating and warm. Anything you needed they did it efficiently and with professionalism. Food was absolutely delicious, especially room service meals. Room was extremely clean and fresh every day, also very big, felt very lush and spacious. We also used the laundry service that was perfectly done and super speedy.

It was disappointing that on the weekend, despite pre-paying, we had to wait for up to half an hour for a table at the buffet breakfast.

Professional staff, exceptional food at the Parkview breakfast and dinner buffet, exceptional coffee at the Library, stunning view, comfortable bedding, best smart toilet, concierge is next level - helpful with even complex requests.

The Shilla is one of the best hotels in Korea, we stayed here three times. However, this time was slightly disappointing because of the initial state of our room. The room was next to the lift, which cause occasional noise. It felt like the room stated empty for too long because it took a long time for aircon to get going and bathroom tropical shower was blocked and there were holes in our bedding. Staff were helpful and fixed everything within 24h.

Kind and professional staff, clean rooms, excellent food, attention to details, wonderful music playing everywhere, best smart toilet we experienced in hotels across the Korea, comfortable bed, gym has all facilities even gym clothes is provided, stunning view on Namsan Seoul Tower and park. We also used Urban Garden for additional charge, it is great and staff is very helpful.

Nothing, all was great.

The rooms were super clean and nice. The view on the 'temple' was great

The concierge service could have been better and the breakfast was super expansive

Very nice and well kept interior and amenities, staff was very friendly. Spacious rooms with nice views. Good location. Very nice restaurant with Layeon in house (that deserves its third star back…)

Overall too much business-like all around the hotel when travelling privately - conventions / trade shows, constant business talk around is unavoidable. Would therefore personally not go again (unless on business travels)…. Surprising that a lot of reception staff doesn’t speak proper English - not great if solving some problems and you are misunderstood (esp over the phone)

Excellent in every way

The Shilla was excellent. Service was outstanding - every staff member I met was warm and friendly and remembered my name which made my stay feel extra special. I loved the wellness centre - a variety of facilities and I could spend a lot of time there. I used the pool, jacuzzis, sauna and gym. Impressive facilities and very spacious even compared to many 5 star hotels I visited.

The food, location and amenities was fantastic. We would stay with Shilla again.

Airconditioning in high humidity wasn’t working very well especially at night.

The welcoming staff The location How close the places to almost everything being in the middle with great view of Namsan tower # THEY HAVE AC | not all the hotel have that be aware in the summer when it’s over 30-35 👀

Honestly nothing .. but I wish they had more western food on the “ all day menu “ like pizza or yogurt or those small little things extra to what they have .. but still they have a great menu 👍🏼

The hotel is very clean, located in the central so it was easy to get around. All staff were very friendly. I'll definitely book again next time I'm in Seoul

it was gorgeous with the Korean traditional architecture and a modern twist. The staff were really nice and professional yet personable. Highly recommend.

the breakfast buffet- not enough traditional Korean dishes. I wouldn’t eat there unless they offer plenty of options including the Korean cuisine

We love the place! When we arrived they upgraded our room because we checked-in a bit early and it was the room that’s available on our arrival. The location was perfect! It’s close with everything! Our window view is Namsan Tower and we can even see the whole view of the pool. The facilities are excellent! They have a gym, indoor pool and outdoor pool and they have staff literally everywhere! The staff were lovely and welcoming as well. The room we stayed were pretty big with a separate lounge area. They have toiletries and always re-filled them everyday. The place also have like an old historic building on the entrance. I don’t really know what it’s called but it was fascinating to me. If you want to shop in the most luxurious way, no worries they have Hermés shop literally in the building! The staff also helped us translate to the taxi driver where we wanted to go.

Nothing I could think of!

Staff were professional, friendly and helpful

N.A

excellent service

too expensive. little more updating needed.

you need updates your wall covers.. was outdated and dirty.

price was too expensive.

Feels very luxurious - clean and modern look and feel - the executive lounge was a great place to hang out for afternoon tea - the gym and wellness areas were truly excellent

For such a large and established hotel the service was not always 100% there. Staff were very polite and eager to chat, but one day our room did not get cleaned, and the taxi service in front of the hotel was quite chaotic (there was an event when we were there so that may have made things worse, but it is a bit galling if you have to wait for a taxi for 20 mins)

Very good looking hotel with excellent staff. We really liked the big rooms with nice bathrooms. We overall enjoyed our stay here.

Location is not that great on top of a hill. Prices for all the extra's are way too high. For example, the bar is abnormal expensive (cappuccino is more than $13,- each) and the outdoor pool is $65 only for entering.

Room breakfast staff

I felt it was insulting to change guests for a cup of coffee in a paper cup to grab before a 7 am taxi to the airport. Not the mark of a deluxe hotel

great place with even better concierge service

everything was great

top of the hill, view is very calming

a bit far from hustle and bustle of the city must take shuttle or taxi