Hotel The Shilla, Seoul

Great facilities and shopping area.

Location is a bit out there, no walking out to eat, need a cab.

We really enjoyed staying at Shilla. Shilla was truly one of the best hotels we have stayed. The food was amazing and the staff members at the executive lounge were particularly wonderful. Especially Emma Lee, Elena Ha and Nana Hong who were very attentive and detailed and made us feel very comfortable, like we were at home.

The only thing (suggestion we have) is for the sauna area. As many foreigners may not be familiar with the etiquette of going to a sauna, we think it could be helpful to have the proper process clearly explained before use. We observed some people entering the hot bath without showering first and felt this lowered the sanitation of the baths.

Everything

Nothing

The staff were all super friendly and accommodated every special request we had. The rooms were beautiful, with big spacious, clean bathrooms and some of the most comfortable beds I have ever slept in. The bathroom was equipped with all kinds of toiletries, and they had a variety of chargers for all our electronic devices in every room. The view from our rooms on Seoul Namsan Tower were a neat bonus point.

As the hotel is located up a hill, it was a bit of a hassle sometimes to get up there. Despite the shuttle bus and taxis available for guests' comfort, our group agreed that the location was a bit inconvenient.

friendly staff, unbearable service. Very convenient location, beautiful view.

None

The reception, concierge, room service and house keeping are super friendly and helpful. This hotel is one of the best properties in Seoul. Worth staying in without hesitation.

Nothing

The breakfast and happy hour food were delicious, and the staff responded quickly to guests' needs, making everything run smoothly. Special thanks to Emma Lee and Summer Yu - their attention to detail, their professional service and friendliness made us feel at home. In addition, Eunyoung Kim (fitness center) was Eunyoung Kim was genuinely kind and helpful!

Even if the hotel has a laundry service that requires payment, it would be nice if there was a washing machine that guests staying for a long time could use.

Everything!! Especially the executive lounge is a must . Thanks for a great stay

All was great

Quality, luxury, service, location.

Having to pay an extra fee for accessing the sauna. At this level of pricing, sauna should be free for guests.

Beautiful room. Plenty of helpful staff and car/bus services to close amenities

breakfast

The hotel is beautiful - modern design and gardens surrounding the hotel. It is a very nice experience from check-in to check-out. We did not eat at the hotel but I heard from others that the restaurants were very good.

The pool was a little overcrowded - may have been the hot weather. The pool size is quite small and if you go in the middle of the day, you might struggle to get a bed. The location is a little difficult if you want to walk everywhere. But they will help you with taxis.

Prime location, friendly staff, excellent facilities and delicious food

A little bit upset because the kids cannot enjoy the pool during weekdays and we did not know that until we arrived.

The size of the room was good and the facilities in the room excellent.

The carpet was a little stained and the curtains didn’t open and close easily.

The room, the staff helpful and friendly, cleanliness of the room

Room, service, spa.

There is nothing I did not like

The whole place was absolutely amazing!!

Checking in to the lobby was super confusing, the parking area is so far away so we were super confused on the luggage drop and actual location of the lobby.

great feeling in the hotel. Korean are also very happy there. Very central location

price for outside pool 90k Won. You should not pay for it.

Perfect hotel for business and pleasure. Everything was very high quality and every staff member was helpful.

Nothing

Everything was perfect!

Nothing

The staff at the Shilla is fantastic, excellent food and a really nice atmosphere. Love this hotel.

Can’t think of anything.

Superb staff and service

Lack of Nespresso machine in the room

Excellent concierge that managed a number of reservations for us. Brilliant sauna facilities too.

Occasionally did not have all towels replenished and no milk for tea.

The service of the staff at Shilla is exceptional! Also, a big thank you to Betty Kim and to Joey Noh for their very kind as well as prompt and professional check-in and check-out services respectively.

Location, amenities including nearby high-end boutiques, food and customer service.

Nothing. There was one incident where one of the ladies at the Chinese restaurant refused to let me in but someone called her and she relented. I did not understand why I had to wait a full hour when there were empty tables but they addressed it.

Swimming pool

sometimes it was uncomfortable because the workers were too helpful, the gap between poverty and wealth was felt like never before

If you are looking for a very comfortable place in Seoul, this is the right place. I have been in Seoul twice, and I prefer this place, especially the Mountain View and the restaurant. The breakfast was delicious

It was in beautiful surroundings, with helpful staff. Close to the metro with very short commute to all places in Seoul

The hotel is great, a little formal, yet equipped with all the things I like. Fitness centre, good bar, good restaurant, breakfast is varied and the location is very good for exploring the city from there.

I was surprised that I wanted to go to breakfast as a hotel guest, only to be told by the person at the table that I would have to wait. Which I don't actually find unpleasant, but I can see lots of empty tables right in front of me. That is not understandable for me. It was only when another manager saw that I had been turned away that he apologised and assigned me a table directly, explaining that there are a lot of reservations on Sundays and they are reluctant to allocate tables. So this time 9 out of 10.

really qualitative resort which has everything in one place, very nice service staff

You need to check carefully what is included if you book the hotel for three people.

Spacious room, comfortable bed, well-equipped gym, nice amenities, internal shuttle bus operates to get you to the subway station, the staff speak English.

The shuttle bus only operates until 10pm, so after this time, you need to walk up the hill to get to the hotel. Also, the airport shuttle does not come up to the hotel, so you will need to make your way down to the airport bustop and wait there.

Client surviving skilled

Nothing

Location is amazing and a selling factor to us. We thought the building was underwhelming from an architectural stand point, the inside is what matters though. We thought it was beautiful, one of a kind with superb service

It was busy - we personally prefer quiet. There was a conference taking place during our stay. The soundproofing of the room was also lacking. We could hear some conversations next door, kids in the hallway and music coming from the outdoor pool on Saturday as well as the sound of traffic. Also, rooms are quite small for American standards, given we had an upgrade. If I may, I’d like to compare the room condition/availability of things between SHILLA Seoul and our experience in Shangri-La. I had to ‘ask’ for things at SHILLA and those things were already anticipated in Shangri-La ( again, sorry for comparing) We would pay extra for details and above and beyond. I just did not think those things were consistent at the SHILLA. T overall though, we did enjoy our stay and we will come back

Location, facilities, tranquility, staff, breakfast, views... A real oasis in the center of Seoul.

The Deluxe Twin Room we booked was a bit on the smaller size.

Breakfast is very good

Pillows and bed are too soft.

the hotel is nice, all good i didn't face any issues.

overall the hotel is luxury

Luxury feel

The hotel is a bit remote. Although they do a real effort by having free shuttle service, you can't really 'pop out' of the hotel to eat something.

The hotel was splendid, the room very comfortable and clean and the staff was friendly and responsive. We had several meals at the hotel and they were exceptional. There was easy access to the city and other locations provided by the hotel shuttle service.

Rooms luxurious and clean

Crowded

the most amazing breakfast buffet in all Korea

the location is a bit far from Gangman and other districts interesting for middle aged people.

The staff are attentive, thoughtful & personable. The room is fabulously appointed

The lobby is small & crowded. Not as grand as would expect for five star when compared to Grand Hyatt

Exceptional experience

Fabulous access to mountain trails, Excellent spa facilities. Spacious room and bathroom

Staff Members The best Staff: assistance inside women’s SPA area. (Not the spa front desk) Front desk and concierge for foreigners/ non national tourist - lacked understanding of international hospitality. Such a hotel would need a better training program for front desk.

Really nice city view. The staff asked me beforehand if I wanted city or mountain view. So everything was on offer. The room was spacious and mostly quiet. Good choice for my start in Korea.

Maybe a bit too posh and I don't like overpriced mini bars. ;) Actually, nothing to complain.

Phenomenal luxury hotel. Staff were available and very helpful. Room was gorgeous, bed very comfortable. Sauna and gym were clean and impeccable. Breakfast buffet was great.

Some of the extras were quite expensive (eg breakfast)

room , service,food

I don’t know much about the Shilla’s history but stepping into the hotel felt like I was stepping into an institution. It is outdated though, but it comes across as cozy rather than grimy because of the upkeep. It’s outstandingly clean. The service at reception isn’t the greatest compared to other high-end hotels in Seoul. We weren’t told about details such as needing to book breakfast beforehand if we wanted to pay the guest price, or that there’s a car service between the parking and the hotel. They did end up giving us the guest price for breakfast though to amend for their mistake, but parking is a hassle if you have a car. You have to park and either wait for a car to take you up the hill to the hotel, or make your way up a very long staircase.

No one told us about what’s on offer at the hotel Parking is way too far Breakfast is mid and overpriced The hotel is generally overpriced for the rooms it has

Great service and very quite room

I've stayed at 5-star hotels around the world, but in terms of service, this one was the best. Meticulous attention, kindness, and professional service. If I come to Korea again, I will definitely stay here.