Hotel The Shilla, Seoul

Spectacular view on N Seoul Tower and mountain, room is well sized with wardrobe and very comfortable desk, bedding is extremely comfortable and the mattress and pillows are incredibly soft, all toiletries are from Molton Brown, gym has all the equipment and helpful staff, swimming pool is excellent, the room is properly cleaned twice a day. Staff is extremely professional and friendly, willing to go extra to help us with any questions. Concierge service is one of the best I have experienced globally. We had breakfast and dinner at The Parkview- it serves the most delicious and sophisticated food. The Library bar has a fantastic view, serves delicious coffee and live music and signing takes place in the evening. Dongguk University Station is 5 mins walk and Namsan hiking route is 15 mins walk away. Hotel has a selection of amazing luxury shops on the basement floor, including contemporary fashion designers. The Shilla has a wonderful Korean art displayed including Park Seo-Bo and Lee Bae.

We would love more storage space/shelves for clothes.

Quiet and excellent staffs at the door

Flea bites

Location great. Did not try breakfast, was a little expensive

The breakfast buffet is the best I’ve ever been to in terms of the breadth and quality of the offering. The hotel is centrally located but still very quiet and private. There are lots of shopping and eating options in the hotel or very near by, including duty free. The staff are cheerful and helpful.

The hotel shows its age in places. It’s well kept and there have been some renovations, but some of the design choices feel dated. Not a major issue at all though.

Staff were very welcoming and helpful!

The most attractive part of the property is the location and accessibility. With stunning views of Namsan Tower and amazing hospitality, this place is a must stay for anyone visiting Seoul.

wonderful staff, amazing service which make the quality unique in all the world

nothing

Everything was immaculate, well managed, cleaned each day of our stay. The staff members are highly trained, highly professional, exceptionally courteous and helpful. They provided amazing service. Very nice room with a great view!

Our room was right underneath the restaurant on the top floor and it was noisy whilst they were cleaning late at night which was after 10pm. For the money we paid for the room, we expected better acoustics in the room. Also, the food and coffee in the lounge cafe were vastly overpriced.

The mattress is dended and a bit too soft.

Location, kind staffs, good service

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I like how the hotel setup such as shopping mall within property, and the free shuttle from the bus stop or train station. The hotel room is pretty spacious and pretty quiet too. The room in dining is really good. The lunch buffet was great too, and afternoon tea was splendid. FYI all the staff including housekeeping speaks English.

I think this hotel is not for everyone. Especially on the budget wise. Knowing Seoul cost of living is quite expensive, but if budget is no question for you, Shilla Hotel is for you.

It was really nice and they were very welcoming . The staff were incredibly and catered to all our needs which made our experience amazing.

Excellent customer service and first class amenities

Bar entertainment music. It's a bit boring for me . Songs selection are not enjoyable for young adults and pop music lovers. But the band are okay , for jazz music . Singer could be more lively .

Excellent bed and sheets the room Amazing very comfortable

Taxi services limited

Staff is very detailed and breakfast is great. Room is very good to view

Can not find

The space in the room and the bathroom

The breakfast that we had as Room service could have been better. Very small portions and coffee wasn’t very hot.

It is a great hotel with 5 start facilities. Just look at the list to choose from. There is also 3 buses to help you get around Seoul

Hard to say.

The gorgeous grounds, the location, the service

Room was only prepared for one person, although I was paying double occupancy. Housekeeping was very patchy - they forgot to put down the blinds one night, I found hair on the floor when I checked in, there was a persistent smell in the toilet. Another down side was that there was only one phone in the room by the bed. Usually there is always a phone on the desk. I couldn’t find basic things like a pen to use in the room either. Room service menu was a bit dull and I wasn’t properly introduced to what the hotel had on offer - spa, shopping, grounds, restaurants etc

Great service

The staffs were super kind and the service was exceeding my expectation. The breakfast was amazing, I enjoyed the various range of food there. Swimming pool facility was great, beautiful view at the room as well.

breakfast is fabulous

nothing

Excellent service, very attentive.

Pool facilities could be updated

Beautiful hotel, delightful staff. Our stay was a total joy

Immaculate service

No lift from car park to hotel. Had to walk up stairs.

The staff were super friendly, accommodating and warm. Anything you needed they did it efficiently and with professionalism. Food was absolutely delicious, especially room service meals. Room was extremely clean and fresh every day, also very big, felt very lush and spacious. We also used the laundry service that was perfectly done and super speedy.

It was disappointing that on the weekend, despite pre-paying, we had to wait for up to half an hour for a table at the buffet breakfast.