Rosewood Hotel, São Paulo

location

The double bed was completely crooked and the breakfast left something to be desired.

Rooms was very clean and stylish

Staff of the restaurant was not helpful regarding finding space for the guests at the restaurants and bar. They were asking for me to wait about 40 min to have a table even when there was plenty of tables available.

nicely decorated and comfortable

Service was slow, we requested something to be sent up to our room that was time sensitive and it took 40 minutes to arrive. Restaurant service was also very slow even when it was relatively empty.

Fantastic design, exceptional service and perfect location.

This hotel is amazing. We have traveled extensively and this is probably the best hotel we've stayed in. I would say I would travel to São Paulo just to stay here. Restaurants, bars, spa, food and drink, the pool area - all unbelievably good.

Everything was perfect.

Very nice, comfortable, clean, NY dinner was very nice and tasty

Breakfast could be a bit improved in terms of choice

Design , location , superb for events

Missing sauna , steam , spa treatment quality need to be improved . English language wasn’t wide spoken , insufficient communication .

Impressive decor style ..organic restaurant food

Very nice property

Breakfast was slow and variety could be better

Design and facilities

Restaurant service during dinner

Love the service and the quality of the facility

storage in the room is VERY limited. and the breakfast could be better. lack of options.

Everything! Stunning hotel! Way above any other place in the world! Stayed in hundreds of hotels all over the world and this one is from far the best one! Stylish, comfortable, high vibes, PERFECTION!

Nothing, all was PERFECT!

Extremely luxurious.

Excellent Service

Pool

The Breakfrast and the Music bar was amazing. The Gyp was state of the art. We likes the design of the rooms and the lobby. The team was very friendly and the experience was so personal.

The weater was not nice so we could not use the rooftop pool.

This hotel is the perfection

Not applicable

Everything

Everything

Nothing

One of the best hotels in Brazil.

Superb Spot in Sao Paulo!

Breakfast service should improve.

It too very long to serve breakfast every day. Any special request I did because of my food intolerances was not delivered perfectly.

The friendly staff Facilities design and high-end finish Balcony of my room and garden view Spaciousness of my suite Frequency of housekeeping visits Comfort of lobby and accessibility of meeting rooms

Nothing

The decoration

Busy entrance hall and neighborhood

Magnificent !

Loved the staff and amenities

the pool, bathroom, entrance area, gym Matheis bonhomme took very good care of us. thanks again to him. he was an excellent host with taste and attention to detail.

Little seating in the lobby. The restaurant manager in the breakfast restaurant charged us 55€ because we took a blanket from the restaurant to the room.

Great experience. I had some unexpected problems (not related to the hotel) but had all the assistance from the staff, what made me comfortable to solve my issues. I and kids loved the “tapas restaurant” and breakfast.

This place is by far the one off the best places I've stayed. We are travellers and I can assure this is paradise. Everything is perfect from staff to food. The bedroom - bed - is wonderful and I've slept the best of all trip. I could go on for hours but nothing that I say it will reflect the greatness! Keep up the good job Rosewood. I've also stayed in other hotels of the chain but this i very special. One thing I really appreciate is the sophistication and friendly service without being forceful or didn't make me feel uncomfortable. Thumbs up fro Rone at the pool and Matteo at reception for being so friendly. Also concierge that helped us immensely navigating the city and making reservations when needed. I can't wait to return. The attention to details is phenomenal! Thanks for making me feel special and on holidays.

The place is perfect but they closed the swimming pool on Monday 26th on the top terrace for a marketing video. We were unable to to go up and despite the other swimming pool on the ground stayed opened there was no sun. Only sunny on the top floor. I'd say that they could have allowed us to stay in one side of the terrace where there was no filming happening and close the other side. It's a very expensive rate to close a common area of the hotel without letting the guest know prior. It was disappointing. This is a feedback more than anything as I believe this could have been handled in a better way but the place still amazing.

modern and comfortable state of the art facilities . the croissant is outstanding

the hallway a bit too dark

The property is just amazing. Very beautiful and classy. Probably the best hotel I have ever stayed.

We loved everything.

I love the decor and the level of sophistication was beyond! Great service, very thoughtful and caring!

location, decoration, restaurants

breakfast can be improved in terms of service,

stunning design, great comfortable and elegant rooms, amazing food, top staff

nothing

there is no SPA yet

It was so welcoming, so beautiful and so fun!

nothing

situation , very comfortable, nice staff

swimming pool on the rooftop is very small

the best hotel of SP. very stylish and chic. a team oasis in the heart of SP.

honestly the best designed space I think I have ever stayed in. the room was gorgeous, the decor tasteful, the mini bar was amazing, loved it.

The hospitality staff in the cafe/restaurant could do with some improvement in English language skills (but of course we are in Brazil).

amazing hotel, beautiful interior, staff is super friendly and always there to help you and accommodate with everything you need.

Everything is perfect. Premisses are gorgeous, staff is amazing.

Food a bit too pricy, and portions rather small

The hotel is beautiful and rooms are comfortable. Food is reasonably priced and the room service is amazing. Specially loved Taraz, the South American Restraunt.

I was there to celebrate my anniversary. I mentioned so in the booking, even booked a paid service to decorate the room. On the day, called the butler team, reception and reconfirmed. . Yet, they still forgot to decorate my room. Forget the decoration, they didn’t even clean the room, it was very disappointing and kind of ruined my ‘big surprise’.

room size is very good. Bathroom and shower are fantastic, rooftop swimming area is very nice. entrance and check in area very unique and comfortable

Staff is clumsy. They take long to react to any request. It starts already when you call the hotel, you need to have a lot of patiance before someone answers the call. same happens when you are in the hotel and needs to call front desk or reception. Gym outfit is pretty disapointing for such a fine hotel.

The room is absolutely amazing and so are the facilities. Very comfortable and clean in every detail. Food is also spectacular.

The service isn’t of a well regarded hotel. The staff is kind but clearly the hotel policies/trainings are terrible - It’s notable that it is not the personnel fault. So at the end of the day we were in a very luxurious hotel with a very low ranked service level (i.e. having to eloquently ask the concierge to get us a table at Rabo di Galo instead of having to go downstairs in person to wait on the line just as any outsider invitee as she required). That among multiple details that are not of a high standard hotel tone. Worth mentioning the Parking (R$100,00/day, never announced) signalized on the check out was also an unpleasant surprise - not for the value itself given the very expensive rate already - which reinforces the dowdy tone in every guest treatment decision.

From the architecture and decor, to staff and coziness; Rosewood is deff the best hotel in Brazil. it doesn’t feel that you are in São Paulo at all.

was the third time i stayed at Rosewood. is definitely the best hotel in Brazil. However i do think the alcohol beverages are WAY over priced. i payed 3 times the value of a bottle of wine. normal cheap wines are very expensive and the drinks are very small for the price. this needs to be fixed for sure. it is a deal breaker at long nights. IT NEEDS TO HAVA A SAUNA A.S.A.P!

Pools, Outside, Restaurants and Gym

superb design, service, concierge

perfect hotel, welcoming,friendly staff,perfect garden, room gym etc

nothing

amazing

nothing. everything was perfect

It’s a piece of art! Fabulous service!

Nothing

staff restaurants choice beautiful rooms

confort

location