Hotel Vitale, San Francisco

Loved everything about this hotel. I travel to SF a lot and 1 Hotel is by far my favorite. Front desk staff went above and beyond to check me in even though I was early. The location is perfect right by the bay. I had a room on the 6th floor facing the bay and it was spectacular to wake up to that view. If you’re on higher floors the noise is just like white noise. Amazing viby restaurant and bar downstairs too. I’ll definitely go back!

Great location, amazing views, helpful staff and spacious room

The washroom could use some maintenance, and a welcome bottle of water in the room would be a great idea

Clean room and friendly staff. The smell of the hotel was like a spa!

Nothing

Lovely hotel. Great room size and bathroom. Booked it to be closer to the harbour to see the NYE fireworks. However the staff were the true highlight, just an amazing team from the concierge to the front desk. I know the some reviewers have said it was overpriced but I think the customer service definitely matched the price point.

The breakfast was amazing! I had an amazing time enjoying the spa bath and private massage.

I don’t have any complaints

Location is just perfect! Had a room overlooking the bay bridge - priceless!

The flush wasn’t working when we arrived but they fixed it quickly

Location Room

Breakfast could be better

The aesthetics are always so good with the 1 hotels. Room was superb, view was amazing. Breakfast was really really good.

The shower wasn’t the greatest, power was lacking quite a lot. I also just feel there’s not much going on in the hotel, which may be good for others. But it was very quiet.

Great location, the hotel and rooms are tastefully decorated and the food was delicious. Most importantly we had a great sleep, the beds were super comfy and room was very quiet.

Nothing

Great location and very spacious/ comfy room.

$100 for parking overnight. Overcharged me for room service and haven't responded after several days.

Problem with the shower head.

Location

Great location Staff were amazing Love the look, feel and vibe of this hotel

Beautiful hotel. We had a waterfront king which had a lovely view. Spacious room with a very comfortable bed and very nice bathroom although no bathtub. Staff were very friendly and helpful. Lovely outdoor patio. The location was perfect for us as we were there to attend an event at the Embarcardero building a short walk away.

My only complaint is that the bar closed at 10pm on Saturday night which seems silly for a hotel.

The hotel is absolutely unique and modern in the best way. Everything is up to date and they truly make you feel special without making you feel like you are in a setting where you don’t belong (if you get what I mean).

I think they should make better use of the wonderful terrace/rooftop space they have but maybe it is due to city regulations. (I would open up a bar there! It is amazing!)

The location is awesome. It's very close to pier39.

Great staff, great location - the food was excellent and the rooms were clean and comfortable.

Our room had a blackout blind but not a curtain so lots of street light and then early morning sun when your trying to sleep and the room was noisy from the road. Also the pillows were super big and hard -

Gym was fantastic. Restaurant was lovely and accommodating. Staff were more than helpful and friendly

Room was a bit loud from the hallway and other guests

The waterside location is perfect for a morning run, and the bar/restaurant is lovely, great cocktails. Big spacious rooms too. A restful place to ride out my jet lag!

Modern, clean, great service, the room had everything needed, the breakfast cafe were had an amazing selection and great coffee.

Absolute nothing.

The location of the Hotel is great, the staff were great, it is clean & tidy but it is quite expensive for a Family of 4 to afford!

The location and view were perfect

The phone in our room didn’t work

Felt like a spa retreat. Arrived in the early morning to stow our luggage before check in and our room was ready so they let us go in then. I love that. Beautiful rooms wonderful restaurant. Will definitely come back.

Gorgeous property. Well decorated. Thoughtful and calming ambiance

Nothing

No bath in the room only shower. Spa fully booked. No pool.

Aesthetic, staff, rooftop, and location.

Breakfast was less than mediocre and expensive. Not worth it.

Location is perfect, the facilities are exceptional, staff is very friendly great hotel

Price was a little high

1 Hotel San Francisco is safe and excellent in Embarcadero, near Pier 39 and Fisherman Wharf. Convenient for travelers and business trips! Also, close to the train station, MUNI & Bart if you need to commute without Uber & driving. Walkable to other famous destinations! Weather: a bit cold and windy area since it's next to the Pacific, so bring an extra jacket if you walk. - Ambiance: beautiful, tropical, with many plants and a dimmy hotel! - Rooms: depends on which one you book. Generally, they are well-decorated, but unfortunately, they're not that tech savvy even though they're in tech city! The hotel provides its brands with products in the rooms, such as shampoo, conditioner, body wash, bottled water, robes, slippers, etc. - Noise concerns: I'm a light sleeper, and my room is next to the AC and on the 5th floor. I heard no outside noises from the street or the following rooms. Maybe I got lucky, or nothing happened on Thursday night while I stayed. - Sizes: Hotel size is average, so the room is jammed up, but it may be more significant when you pay more. - Customer service: from the valet to check in, dine at the restaurant till check out. Everything was excellent. - Restaurant on the ground floor and is beautiful within & outside dine-in areas. The vibes are relaxing and bright during the day & dreamy at night! - Additional services: They offer drop-off service within 2 miles for guests who want to travel and first come, first serve. You can call in advance to request in advance with the front desk. I used this service, and the car is new and smells great!

One thing the hotel needs to improve is the request for the drop-off service. It would be better to request that guests be able to put the drop-off address so the driver knows and navigates better. I was asked almost eight times whether it was within 2 miles. It made me feel like 1. They don't trust me 2. Answer over & over again. I expect more from luxury hotels with better operations and high rates

Theme and quality of common areas and furniture.

King Suite we stayed in is to be avoided. Very small window.

beautiful property everything was excellent

shower head fell on one of our guests heads its heavy they offered complimentary drinks and I felt that too drinks was an insult . My daughter had a bump on her head.

Very cool - great style

Clean, modern

Did not have parking

My family and I enjoyed our stay at 1 Hotel San Francisco. Beautiful modern decor. Clean. Very good service. Excelent food. Perfect location.

Nothing

the location was ideal. Nice aesthetic. Staff friendly. Love the outdoor terraces.

The cost was a bit much for what you get. We stay down the street for 1/2 the price and it is very similar.

Very clean and very unique. Excellent hotel

I wish I had taken advantage of all the amenities. But next time I will.

No complaints

location and amenities

room service poor, slow - over an hour for toothpaste and utensils arrived after we ate our take away meal

Beautiful hotel, right downtown, staff was very friendly and kind.

It was a little expensive.

every single detail was perfect - the staff, facilities, and treatment were top notch, and the spa was divine. I can’t wait to stay again!

Great service, great location, cleanliness is on top.

rooftop terrace could be a bit more welcoming and cozy with some furniture maybe.

The location was the best part! Not only did we have a gorgeous view of the Bay bridge, but being so close to the ferry was a huge bonus!

can’t fault it. great location, luxurious and smelt lovely.

the spa like feel and the filter water stations in each hallway

N/A

Great location, beautiful views, great breakfast and comfy beds. Look forward to booking again!

The overall aesthetic was serene, relaxed, modern- it looked amazing with the wood/plants. Gave me a sense of calm Terrene served fantastic food - we tried almost all of it for breakfast and dinner - fresh and lively tastes, plus healthy- also my daughter had some vegan choices! The staff was exceptional. Kaiya at front desk helped us get in for massages at same time, even though initially the spa couldn’t accommodate us. She was always lovely and exceptionally helpful, whatever we needed. Our room had a spectacular view of the bay!

I dont really have anything, except the high cost of course. The room was a little smaller than I’d like. But this was a splurge for myself and daughter, and it truly was worth it.

Loved the view of the bay. The room was perfect, comfortable and clean. Nice location. Loved it.

the gentleman at the reception desk that we delt with was exceptional, a positive asset for your hotel also found your concierge to be pleasant and very helpful

I thought I had a bay view room, but literally had to look sideways out the window to see the bay, I was traveling with my grandson and would have liked him to ahve had a nicer experience in san francisco

beautiful aesthetic and super friendly staff

Great location, very friendly staff. Literally felt like home :)

N/A

Everyone at 1 Hotel San Francisco was friendly, helpful, and kind - from the security doorman and reception to the wait staff and bar tenders. Food was well prepared and tasty. I ate a greek salad and skewers (steak and shrimp) prior to last nights party, and during the party the hors d'oeuvres I tried were caviar on goat cheese, and crab cakes. Also grabbed a falafel to take upstairs as I was leaving the party. I used the hotel app to order room service for breakfast, delivery was very quick, hot, and fresh, I ordered the basics- eggs, bacon, fruit, croissants, and fingerling potatoes, there was vegan chorizo oh and a sweet potato something too but I didn't taste it. Anyway, all in all I think you'd enjoy a stay here, with so much to do, see, and taste in the area (all within walking distance) plus the hotel has an e-car and e-bikes available as well.

more towel racks in the bathroom, and a microwave either in the room or at the ice machine