Axiom Hotel, San Francisco

Great decor

Nothing

Great location, 1-min walk from Powell station. Downstairs is the cable car starting stop. Have drinking water station on each floor free of charge.

We are located at level 3 room, facing right above the cable car stop, seems ok if from 10pm until 7am - after these hours are bit too noisy: the cable cars, street performers music etc. Shower pressure too weak, wonder if I have get rid of soap / shampoo etc. Not enough linghtings in room.

Centrally located; many eateries and transport services around; clean and comfortable

NA

Staff members Dhali, Talia and Will were professional, very warm and knowledgeable - every interaction with them was a pleasure and they contributed to the overall experience.

Nice hotel

location accessible

our room was too far to walk

The Axiom hotel is my choice of hotel during all of my stays in San Francisco. This time due to low vacancy due to JPMorgan event I booked a Nano Queen and would not do so again - far too small even for 1 person but the bathroom was as good as ever !

Room size - otherwise the hotel is great

Staff, amenities, the room and the gym were great.

The location is really sketchy. A lot of homeless people are right in front of the hotel. There are two safe directions to take from there though, so do talk to the staff before getting out.

Great location, good rooms, nice staff. Loved the delivery robot. It was good to have filtered water stations on each floor. Large towels were good.

It would have been good to have a kettle already in the room for tea drinkers. A few more milk capsules for the coffee / tea would also have been be good. When we asked for more milk capsules there weren’t any available. Not much choice on the TV.

Everything was great

Nothing

Very nice hotel , rooms are big and comfortable. The front desk person and people at the cafe are very kind and helpful.

Nothing

The staff was very kind and helpful, five stars for them!

The room was a little small but very confy

Super central, clean, quiet, and great service

Nit pick but I always appreciate fully black out curtains which they did not have

No carpet floor, big plus :) Staff was friendly, and helped with issues during check in.

Room was typical for an SFO city centre hotel, comfortable and adequate. Good TV and coffee machine, spacious bathroom. Coffee/bar in reception area, valet parking available. Cable car station right out front.

Poor non-street view. This part of the city is rife with homeless/mentally ill/drug users but never once felt threatened but it could be unnerving.

Professional, courteous and knowledgeable staff. Coffee shop in the lobby, dual entrances available 24-7 with security measures in place

Leaving!

Location. Easy access to all transportation system in SF.

Portable A/C was too noisy.

Location, morning coffee from the coffee shop, facilities, interior design

Room was a bit small, and not suited for 2 Queen Size beds, The bathroom door could not be opened without touching the bad. Mobile AC Unit made a terrible noise, but windows could not be opened. Sourroundings have become, to no fault of the hotel, a "hangout" of quite a few unsheltered folks. They were not usually intimidating, as most of them are drugged out of their mind.

Central location great view of the tram tracks right outside the window and comfortable bed

Nothing all was good

Hubby and I stayed at the Nano Queen room which we found was not that bad given we're out and about most of the time. Location is extremely convenient, have access to all modes of transportation.

Parking service offers by the hotel is quite expensive. We ended up using a 3rd party app for parking reservation. Some of the nearby areas have groups of homeless people gathered around. They didn't bother us but others may feel unsafe.

Everything was correct.The biggest advantage of this hotel is its staff, headed by the super friendly and helpful Brian and Will. Hotel was good, it fully met our expectations and we had a nice time there.

Close to everything downtown.

The room was very clean and modern.

The size of the room was quite small, I expected it to be larger.

Hotel was in a good location, room was clean.

The staff were friendly but didn’t stick to promises. There are many hidden fees that you get stuck with. Staff member said I would get a refund. Had to go back and forth over email weeks after I’d left the country.

Nice location nich room, friendly personal.

Good value and great location close to the BART and the Muni. You can go every where from the hotel. Rooms are very clean, modern but small. Hotel lighting can be better. Staff is attentive.

Rooms are small and the hotel hallways are very dark.

Loved being surprised at occasional interception by 3-foot high robots performing room service! Extremely clean room and facilities, with a dedicated housekeeping team at work during the day. Slick and easy check-in, check-out processes. Great location for anyone using the City's public transportation: cable cars, BART subway, underground and surface street cars, municipal busses -- all right outside hotel entrance. Coffee, breakfast/lunch, alcoholic drinks available at free-standing lobby bar.

Illumination is critically needed for the area housing safe, refrigerator and closet. Low water pressure and tepid temperature at the room sink made wet shaving difficult. Small room size was fine for this solo traveller, but rather cramped for a couple.

- great location - rooms were spacious, clean and well-maintained

- it was difficult to get any sleep, there seems to be no noise insulation between floors and we could hear the family above us walking around until midnight and then again starting at 7am, very exhausting

The hotel was in an ideal position beside Powell Street BART station and also the trolley car terminus. It was also within easy walking distance for Union Square, China Town etc. The staff were very helpful when our air conditioning failed to work and they quickly allocated us with another room.

The bedroom was a bit small and the decor in the rooms and hallways is quite dark.

Everything was great during our stay! Very clean and modern room! The staff were also very helpful and knowledgeable.

The location even though super central is a little bit sketchy (not the hotel’s fault). It’s right next to Tenderloin which is the worst neighborhood in San Francisco.

Too many homeless around

.Very good value and clean room and hotel with very comfy bed. Hotel is very central in the heart of San Francisco.

Staff were great - friendly and helpful.

The name of the hotel at the time of booking differred although not a major issue to figure it out. @time of review this was rectified.

Location

Old style furniture . Shower is not conofrtable, need the chance to detach it from the wall

It was clean and modern despite being a historical building. The location is touristy, but close to many things worth exploring.

The staff seemed flustered and impatient for no apparent reason. That was a first for me.

The location was pretty good. The area was generally safe for walking around at night. The room was serviceable. There was a small fridge and a coffee pod machine and the coffee was actually really nice. Queen size bed with 4 pillows. Was reasonably comfortable but creaked and sagged a little bit. The bathroom was quite nice, and the towels were generously sized. It should be noted that for people who need quiet to sleep, the area is very busy and there is quite a lot of street noise. This could have been because of where my room was positioned overlooking the street with the cable car outside. There is a bar and restaurant/cafe downstairs.

One of the reasons I chose this hotel was for the parking- so it should be noted that there is only velvet parking (something that I did not realise) and this is at a rate of $65USD per night. We parked about a 5 min walk away for $40USD per day. Also, there is a security deposit of $75USD per night per room and this came as quite a shock since I had 3 rooms booked. I did not read this anywhere on the website before I booked so if it is there and I missed it, it should be more prominent as this was quite a lot of money to front up.

Location

Many homeless around

Very comfortable rooms

Several homeless people in the area

Excellent location for public transport to and from airport, cable car, street cars and buses to major tourist spots.

Could have had a better breakfast menu for early starters.

Breakfast was not included

The air conditioning seemed to turn off at night. The shower and tile floor was really slippery. There was no bath mat.

I liked a robot delivered my food. It was close to many things; restaurants, shopping, bus stations, some sightseeing icons. I also liked most of the food. It was a decent amount for the price. Check-in was easy, and I was able to check-in early. The room was nice size. I was by myself so I didn't need a lot. The bathroom was great. The towels were very soft and nice, as were the bed and pillows. They provided shampoo, conditioner, soap, washcloths, and hand towels. I'd stay here again.

I felt the fries were overcooked and soggy (it could have been the day I ordered). I do wish breakfast opened a little earlier. I checked in online but when I arrived at the hotel I had check-in again with the desk instead of the computer. Not a huge thing, but the check-in with the email seemed pointless. The staff was mostly helpful. One member did seemed annoyed at answering my question about breakfast. Online it says $25 a day for breakfast but really you just order from a menu and can either have it in your room or dine downstairs.

HOTEL WAS VERY CLEAN

THE PROCESS FOR RETRIEVING YOUR CAR WITH VALET WAS NOT WELL THOUGHT OUT. THE ONLINE APP PROCESS SOMETIMES DIDN'T WORK SO OUR CAR WAS NEVER RETRIEVED. NOT HAVING AN EMPLOYEE AT THE FRONT DESK AT ALL TIMES. WE LEFT TO CATCH OUR FLIGHT AT 2:30AM AND NO ONE WAS THERE TO LET US KNOW IF OUR CAR WAS EVER PROCESSED FOR RETRIEVAL. WE WERE WORRIED ABOUT MISSING OUR FLIGHT. AFTER 15 MIN SOMEONE FINALLY CAME UP TO HELP US.

Location and there was a hairdryer, good tv channels Coffee was good in cafe Kind helpful staff

No breakfast and the bathroom door

Great location

We didn’t get much sleep on our second night because someone was partying with loud music until after 4 am.

Good location

Central location, nice style rooms, cool set up, and some nice twists with video games and a fusbal table

Nothing the hotel can solve but the area in the evening is filled with homeless people which makes it less suitable for families

Location

Air conditioning

Loved the design of the rooms and the gym.

Very small lobby space and limited food & bev options

Nice hotel, clean room, friendly staff, conveniently situated.

Good audibility. you can hear someone walking on the floor above

The bed was very comfy, the bedroom was spacious and clean. We liked all the amenities.

Our bedroom was facing the street, which was a bit loud in the night.