Axiom Hotel, San Francisco

Excellent location in terms of mass transit (cable car, BART, etc).

The entire area around Union Square has fallen on hard times.

Clean modern interiors in a convenient location

Every footstep can be heard from the floor above. Also noises from the outside interfered with a comfortable night's sleep.

The hotel was nice, the room had what we needed and was comfortable. The room service robot was so much fun! The room service was delicious, which was just what we needed after a long fight! The reception area was nice and there was lots of room to relax on the first floor! The location was great in terms of watching the historic cable cars and getting on them early and beating the queues.

The location was good in terms of union square and being perfect for getting on the cable cars, but the area in general has a lot of drug users and we didn’t want to go out late at night. But this would have been the case for any hotel in this area.

It was very clean and the smart TV is customizable. They have two elevators and a main staircase for floor access and each floor is equipped with a water dispenser and ice maker. The small boutique gym is located in the basement, equipped with plenty to be able to complete a great workout. There is also an ATM located on the basement floor which I thought was a great note that should be mentioned. The cafe in the lobby was also super convenient and pretty tasty, a bit limited but it will get the job done for a quick stay. However, if you do elect in-room dining, don't be surprised when the hotel robot is the one to deliver your order to you. You will receive a call first to your room to let you know once it's arrived outside your door. It's a pretty neat technology touch. Also, for my MUA lovers Sephora is literally right next door, on the cable car side of the hotel, as the main floor hallway extends through to both sides of the street. The WF mall is 5 minutes away walking distance. But I do caution the area (Tenderloin) due to the multitude of present homeless people unfortunately, similar to many areas in CA though.

I really don't have anything bad to say aside from minor particulars like the size of my double room. It did feel a bit stuffy at times in size, but from what I have been told, that's just most of SF for you. I do caution the area (Tenderloin) due to the multitude of present homeless people unfortunately. I did not have a bad experience with anyone necessarily, but I did get the occasional shouting, asking for change and I just really didn't feel comfortable walking alone outside of daylight.

Really good hotel. Price/value was really good. Rooms are fine although the central AC is not working (hot or cold) so they use the mobile units which takes a lot of space and the rooms are not big. Finally out mobile AC wasn’t working properly. But it was fine. Really liked it and would recommend it definitely.

Small rooms and mobile AC units occupies lot of space and ours wasn’t working properly

Comfortable hotel in a great location. The staff are helpful, and the robot breakfast service is amazing!

Rooms need a bit of updating with sockets etc.

Modern, fresh and perfectly located.

N/A

Great location and the staff were extremely helpful and assisted us with any questions we had.

The location was great and the room was wonderful, very clean and spacious.

The walls were quite thin so we could hear some noises from the corridor.

Location is superb right by the trams and shopping

Very good historic downtown hotel. Recently redecorated. Room nice and clean, with everything needed. Good sized towel for shower. Reasonably quiet (it is downtown after all). 11ft ceilings make the rooms feel airy.

Decor could be less dark, but to each their own.

Great option for San Francisco. Rooms were very modern, quiet and clean. Location very central. Would stay again.

Lovely hotel right in the middle of San Francisco, great central transport locations. Very clean, modern with good facilities.

The location was perfect - within walking distance of so much and right next to public transportation for everything else. Steps to BART with a direct train to the airport. The staff was very helpful.

The room was small, which is in keeping with the price.

Location is good if you want to stay in Union square, which is a terrible locatio

No employees, looks like a hostel.

Hotel is pretty new and offers a nice gym in addition to great room amenities. Coffee is fabulous there and the hotel is easily located within the city tram round-about.

Car parking options are limited, apart from valet, nearest option being a multi storey car parking place about 500m walk away

The location is perfect; the room is spotless clean. I had a very pleasant 8-night stay.

San Francisco downtown is getting worse after Covid. I hope everything will be better next year.

Convenient location

Room was far from the elevator hall.

Staff very friendly, great facilities and room was very comfortable and clean.

Central enough location but if we were to go to San Fran again we'd stay closer to Fisherman's Wharf area.

Nothing

The hotel is nice and clean, room was big and the bed was comfortable

Shower was not great and hvac system was noisy

Location was great,comfortable beds .

Room was a bit stuffy, aircon noisy to leave on

Super friendly stuff, nice room, good coffee

neighbourhood isn't the safest

Room was very clean, very standard hotel room.

Central location, easily accessed via public transport from the airport. Cable car stop right outside that takes you up the steep hills right to fisherman's wharf.

The corridors are very dark. There are a lot of homeless people in the area.