Hotel Pendry, San Diego

Location only

I travel a lot. This hotel really puzzled me why charges as 5 star. Room smelled unpleasantly. Hideous design of the rooms. We couldn't stop laughing why shower room has clear glass almost in the middle of the room in front of the bed. Don't believe me? Have a visit. It's hilarious. There are better hotels in 5 min walk from there. Ah also odd that you have to pay to go in sauna. Pool area is bellow average. There are a lot of weird and overpriced things in the hotel. Thanks God there is The Hotel Coronado I booked as an insurance so we left there.

Location and facilities

Staff was courteous. Very clean. Fantastic experience

Nothing

Everything was great.

The Hotel Room, Cocktail and Bars and Pool House were all excellent! The Turkey Club Sandwich was one of the best we ever had!

It rained on Day 1 so the pool house wasn’t open.

Awesome location to explore San Diego. Not far from Starbucks for a morning coffee or to a stop for the Trolley tour.

Great city hotel with friendly staff and all the amenities you could wish for. Perfect location.

Nothing.

Location was spectacular, staff was so friendly and attentive. We felt super safe and taken care of while we stayed. The view from our room was so nice to wake up to.

The only thing that could have been better was out purchase of the trolley tour tickets. The concierge was not very knowledgeable. We got told the wrong times of the trolley pick up and was given wrong directions.

The property is in a fabulous location right in the heart of San Diego’s Gaslamp Quarter.

Unfortunately due to a booking.com error we were unable to be offered a room of any kind. After a huge day of travel, our luggage was unloaded and our vehicle valet, we waited around for them to figure out they didn’t have a room for us, this took over an hour, which left us scrambling for alternative accommodation at 7:30pm. 3 days later we still haven’t received a refund.

Everything!!

Nothing!!!

Everything

Nothing

Beautiful and luxurious

Good location

Not catered for families at all. Pool was surrounded by drunk day pass guests who made it impossible for families to go to the pool. Intimidating and unruly crowd. Hotel tried to charge a “service fee” which after explanation I understand this was for usage of the pool!!! Disgraceful for what is supposed to be a 5 star hotel!!!

The location of the property was excellent with a variety of restaurants and bars within walking distance. The staff were extremely hospitable and tended to every need and want. The stay was an incredible and relaxing time with the staff as the highlight.

Top notch!

$65 parking fee.

All

Nothing

I would like to sincerely thank you for the outstanding service and hospitality I received during my recent stay. Everything from the warm welcome to the attention to detail made my visit truly exceptional. Whenever I visit any city in the United States, your hotel will always be my second home. You have truly set a standard of excellence that is hard to match.

The pillows.

Glorified 3 star property. Lobby under construction. Overpriced rooms, overpriced parking, poor value. Broken clothes steamer. Awkward.

Nice big rooms. Very clean. Attentive staff. Chromecast on the TV. Nice reception area.

No soundproofing so could literally hear the neighbours going at it. Lots of hidden fees on top of the booking.com fee Too expensive for what you get, did not have enough premium touches to warrant the price. Coffee machine only made tiny coffees. Noisy air conditioning. Very thin toilet paper

Good room- we have stayed before. Clean.

Poor, rude service. Not accommodating. Not at the level of 5-star.

Rooftop pool/jacuzzi, pleasant staff, great location

Parking was a bit pricy

very large room with high ceilings and contemporary layout and furniture. Location in the heart of Gaslamp quarter was the added bonus with plenty of classical and funcky eating places around. It was a walking distance to the convention center and the walk through the downtown was enjoyable. Additionally, the staff was super friendly.

It was excellent. No shortcomings.

Staff was very understanding and allowed me to have an event planner come decorate the room for my wife and I 10 year anniversary.

Everything was great

Perfect location, clean rooms, cosy bars and restaurants, nice pool area

Staff not very helpful nor welcoming, no help with bags, 25 minute queues for expensive breakfast, no evening service, laundry pick up forgotten etc…

The Pendry was a fantastic hotel to stop over in San Diego. Quality building, beautiful style, felt “boss” and close to everything. I loved that the staff responded to my booking request for a hypoallergenic room too.

Always a great stay

Hot tub was rough to sit in.

Lovely hotel in the Gaslamp Quarter. The room was clean and spacious with good facilities. The cocktail bar was nice and we enjoyed sitting by the pool.

Nothing

Location, clean, vale service - kind, helpful and more welcoming than the staff in the reception

Facility and room are not exactly in 5 star quality to our view. And not much convenient for a family stay (ie bathroom is not user friendly usage with a small kid). Bar - Most of the drinks/snack were not available at that moment - it was said that because of two events stocks are out.

It was nice and lots of places to grab something to eat and drink. Fresh water and juice upon check in.

The price for parking

Cool vibe

Nothing

The room location was great!

Pool was amazing! Great food and drink options. Very comfortable room and amazing staff.

The basement night club was only set up for bottle service, no dance floor. Trying way too hard to be trendy.

The location was great! The room was incredibly clean! Perfect size room. Great options for dining/drinks within the hotel

Nothing

Easy check-in, comfortable bed/room, plenty of great food options, one of the better hotel gyms I have used, and a friendly staff.

No fault of the hotel but the amount of homeless/drug addicts in the area is concerning if you have kids or a family.

Great location, personnel was great. Excellent facilities.

Location, condition.

Location when dealing with the block party and noise. Very expensive and super high taxes! $40+ a night..

Roman was so wonderful at check in to ensure we had everything we needed. Staff were wonderful and attentive. Room was gorgeous great location in the heart of everything. Staff treated us.as people they were interested in. Hot tub at the pool was a nice discovety. Energetic vibe.

I wasnt able to get a full receipt at check out because the room was prepaid through a 3rd party vendor. Because of this I couldn't get reimbursed for my business trip. Parking was very expensive, but valet were wonderful and very friendly.

The staff and concierge at the front desk when we checked in were very friendly and helpful. Comfortable and clean bed/bedding - had a great sleep each night. The bathroom and shower area were also very clean. We ate at the Pool House twice and really enjoyed everything we ordered.

The lounge chair in the room could have been cleaner - there were hairs from previous travellers on it and the fabric was worn out. Would have liked an exhaust fan in the bathroom. The toilet paper could have been much better - it was quite rough/thin.

Very friendly and helpful staff .

restaurant has delicious breakfast... try the breakfast pizza!

the street outside the hotel was noisy at night

Lovely boutique style hotel. Front desk staff are excellent especially the Concierge Vito who was superb. The restaurant staff were nice but a little unfocused. Food was tasty but expensive. Pool area was really nice, but there’s a definite shortage of beds and very annoyingly there’s a load of empty beds all the time with reserved signs on. This is infuriating as hotel residents. The staff did not handle this well, but eventually we did get bad each day.

Just the badly organised pool debacle

great location in downtown san diego, pool was vibey, very nice rooms, good bar downstairs!

It was very nice to still have daily maid service without having to request it. All staff members were very nice and helpful. The pool party was very fun!

The room was a tad small for the cost.

pool

room was too small

Everything is very clean and super nice! Everything is at the hotel- spa, pool, several restaurants. It was very convenient!

The hotel stay was a lot more expensive than other hotels I looked at in the area.

The hotel itself is fantastic, and the staff if very accommodating! Modern rooms, nicely built etc.

The only downside is the noise - it's a very noisy location (rickshaws blasting music until 1am), loud bar music nearby, and they throw loud pool parties on Sundays. Kind of like those hotels in the Meatpacking district of Manhattan. So if you want to get some R&R stay somewhere else.

Clean and nice amenities

One lamp did not work, made the room dark. Also got charged for the mini bar which I did not use.

Fantastic room — very modern and clean. The hotel location is perfect.

Nothing drives me crazier than when expensive hotels charge me extra money to get decent WiFi. In this day and age it should be standard.

Good location with pool.

Very expensive. The Laundry prices were ridiculous!

Location, service, neat rooms!