Hotel PortoBay Internacional, Rio de Janeiro

Great receptionists, Alice was very helpful.

Wasn't offered a water whilst waiting for my room. Other guests where served Champagne. Could use soundproofing. Noisy guests and staff during cleaning. Only 2 guest elevators in a 20 floor hotel.

The hotel was beautiful and comfortable. The staff were friendly and accommodating. The breakfast was perfect. The rooms were impeccably decorated, and the beds were super comfortable. I regret not extending my stay.

Nothing.

Amazing Views. Very comfortable room.

Small Pool Space. Not the end of the world.

The location is really good, literally in front of the beach. They have a nice swimming pool on the top as well. Rooms are spacious with nice terrace and big beds.

It definitely needs renovation. The hotel has that specific smell, like humid smell and it can be smelled everywhere. Breakfast is good, you can find a lot of different foods but they never change it. I have stayed for 9 nights, everyday food was the same.

Close to the beach. Great staff.

Location and breakfast

Room service

Excellent location. One of the best in Copacabana. Staff was friendly. Rooftop bar and pool one of the high points of the hotel. Breakfast was super complete.

Downside: only two elevators for 18+ story building.

Staff helpful, breakfast excellent, Room perfect as requested

Difficult to control the room temperatures via the wall mounted unit

Everything!!!

Everything was amazing!

The room was great. Friendly and accommodating staff. Location was perfect.

Some areas are in need of upgrading. Old carpets in hallways.

Every thing and sasha was great

Nothing

Great hotel! Fantastic location!

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Nice rooms, great location, great breakfast buffet and restaurant. Attentive staff.

Hotel has a wonderful location opposite Copacabana beach. The room was well appointed with a large comfortable bed, balcony, and excellent shower. Dinner in the restaurant was very good, and breakfast was superb. Staff were helpful and friendly and facilitated early check-in and late check-out

The lifts!! Although the views from the rooftop are fabulous, the pool is tiny

Location is excellent

Maybe a little tired

Smart hotel on Copacobana beach. Not too big, unlike many here. Fabulous roof top with stunning views to Sugarloaf Mountain, right along Copacobana beach, & to Christ the Redeemer further away. The bar is a fun place for a sundowner or a dip in the small pool. I didn't realise til our last day: there is a dry sauna up on the gym floor (21); I think you have to give notice to get it hot. Our room was spacious, had loads of storage, a huge comfy bed & a lovely balcony. We chose a more modest side sea-view room, but were upgraded (a bonus) to the 18th floor. (The rooftop bar & pool are on the 20th floor.) We could see Christ the Redeemer from one side of the balcony & the beach from the other! Inside the room we had a city view, so be aware. Our room was 1808. The higher the floor (eg 18) the better the view. The lower the number on each floor (each starts at XX00 or XX01, I think, up to XX09) the closer you are to the fuller sea views, for which of course you pay more.) Higher numbers eg XX07-09) have more side-views. The 5th floor breakfast (& restaurant) were beautiful - bright, modern, with wide windows looking both ways along the beach. Every table has a nice view! Breakfast was extensive, with local & international choices - fresh juices, fruit, pastries, continental meats/cheese/smoked salmon, cooked options, etc. There was also sparkling wine on offer every day. A treat! We had an excellent dinner on our first night - very modestly priced for the quality, with nice wines on the menu too. We also had an excellent roof top bar lunch on our last day, with generous & delicious salads. On our last day we had an evening flight, & were easily enabled to check out, retain one e-key for using the lift to the pool & to enjoy the facilities until our taxi. (The hotel was full so could not offer a day rate.) Staff were fab, esp'y helping retrieve a lost property item from a previous hotel. Thank you!

My only small comment is that the acoustic in the breakfast room/restaurant is quite bright/echoey - it's a lovely setting, but has no soft fabrics/furnishings to absorb noise. It's a "busy sounding" place to eat when full for breakfast, but very nice nonetheless.

The hotel has a great location, everything is quite new and clean I even could see the Jesus from the balcony. The staff is friendly and helpful and the rooftop is good and comfortable. The gym is very nice had everything I could need for my training and amazing view.

To be honest I had no negative experience in this hotel.

The hotel was very well located and it was easy to walk around to get to places. The hotel staff made us feel very welcome and at home. Gym facilities is fantastic, located at the top floor with a beautiful view of Copacabana beach. They even provided a water refill station and fresh towels. Great breakfast option with a good variety for everyone.

Breakfast was wonderful - delicious fruit and bakeries/pastries, fresh items, and beautiful vue. Very clean and quiet room, facing a side street but you could still see the pretty beach view from the balcony. Cool rooftop terrace+pool+bar. Free access to beach chairs and sunshades. Very kind and friendly staff in all parts of the hotel, who helped us organise a taxi back to airport at night for a reasonable fare. Thanks so much for the fantastic stay!

Nothing - we were super happy with our experience.

Excellent place

Great location, amazing roof top views and pool area.

The staff was nice and attentive. Shout out to Alice at the front desk

Pillows were a bit too soft

Staff were very helpful and nothing was a problem Location is great and the beacj facing room was very good and amazing views of the beach

Excellent location and fabulous balcony with trademark Copacabana view (18th floor). Excellent staff, including brilliant breakfast and security-support beach staff. Excellent breakfast. Free havaianas.

The restaurant was closed for renovation, something which could have been communicated in advance. The rooftop and pool area looked and felt significantly less appealing and sophisticated in person than it did in the pictures. The room felt somewhat dated and lacking in maintenance (for instance, there was a water leak under the washbasin). The insonorization left much to be desired: even on the 18th floor, it was almost as if you were in the street.

The service was good and staff very friendly

The location was perfect

Location, breakfast and cleanliness were excellent. I absolutely suggest this hotel in Rio de Janeiro

Location was great, beds big and comfy and excellent shower…..rooms a little small

Rooms were a little small, no coffee machine

Beach set-up was fantastic - it didn’t feel as sanitised / private (obviously as the beach itself is public) which was nice. The staff were excellent - thank you Caio and Leo! Bar food was good. Restaurant food was exceptional quality, and the staff were very friendly. Reception staff were lovely. Bedding was super comfortable - loved the Scandinavian duvet set up. Bathroom was excellent - body lotion etc.

These are not big notes, just genuine feedback. Maybe it’s impossible to match the PortoBay “boutique” style in a 20 floor Copacabana city hotel, but I think some of it can be easily addressed. The sliding balcony doors were very difficult to work, felt like they easily let breeze in unless it was perfectly locked. Restaurant service was mixed. We ate two nights, the first at around 19:15 and the second at 20:30. Our experience the first night was great but the second was quite mixed. I’m guessing due to the slightly later time the tables had been set for breakfast - however 20:30 is not late for a Brazilian dinner and even if you wish to set for breakfast, just leave the window tables set up for dinner.. you’ll have to reset after we use the cutlery anyway: - cotton napkin in a wooden ring holder replaced by a tissue napkin - wooden placemat replaced by paper placemat. - no wine glasses set It just wasn’t a very nice experience. It was compounded by the waiter forgetting several things, e.g. ice and lemon in sparkling water, even though it was specifically requested. The room was missing some basic things: - luggage rack - no complimentary water or local snack - there were no coffees, just 2x camomile and 2x black tea. These were never replaced and on the last night we went to make 2 cups of tea but only had one teabag between us.. The coffee/tea station in general seemed to get completely overlooked - twice we had dirty cups left unreplaced. Keep a water fountain in the lobby. The gym is on the 20th floor. It also just means the vibe is brought down as you have people drinking from big 1.5L bottles at the pool since they can’t refill. The lifts are a pain. Spent a lot of time waiting. Ground floor, fifth floor restaurant, twentieth floor pool. Being on the 12th felt eternally like we were waiting to go down. At one point the bar staff were loudly opining on European issues with migration.

Kind staff and nice hotel. Good breakfast. Good location also

In the room you could hear when people are in the hall.

Most of the reception staff were friendly and helpful. Cleaning team were always polite and would greet you. Facilities were great. Roof top bar view was fantastic

Convenience. Excellent pool bar.

Expensive.

The location and the team. Particularly Tiago has been very helpful

I made a reservation for a room with a balcony and a side sea view. The room was the one most remote from the beach and the view was the building in front of me. I had make an extra effort, even at the balcony, to view the sea. There were no other available rooms and upgrading to a room with a full sea view was highly expensive. No room with a “side view” allows viewing the sunrise, I wouldn’t pay the extra cost for this room type

Great location opposite Copacabana beach. Comfortable room with great balcony.

Bedroom- very spacious and sea view was wonderful. Bed was so comfy, and quality of linen was first class Breakfast- very good buffet Staff- exceptional .So helpful and charming, from front desk staff to restaurant staff and cleaning staff.

I actually cant think of anything that I didnt like

We loved the friendly staff, who gave us a very warm welcome, the extremely comfy beds, the tasty breakfast and of course the location. You couldn't wish for a better spot to be when in Rio, right in front of Copacabana and with a lovely pool and terrace overlooking the beach and the Christ the Redeemer.

Nothing, everything was amazing! Couldn't put any fault to the place.

Perfect location. Staff were so friendly and helpful. Super comfy beds!

Staff were helpful and friendly from the moment we arrived. They helped us to organise a room for an early checking, help Book activities, advise on timings to and from destinations and went out of their way to make our stay as enjoyable as possible. The location is exceptional. You're right on Copacabana Beach. There is a taxi rank on the corner for days out. Excellent room service and rooftop bar. We used the spa and the gym too which were one of the best I've seen in a hotel. The views are incredible! I'd recommend having some cocktails on the roof and breakfast in the morning. We loved our stay so much we've booked to stay again.

There isn't anything I didn't like nor is there anything I'd change.

Very efficient staff, all friendly staff. The reception staff were very helpful and also gave good advice when we asked them questions. The room was comfortable and still had a good view of the beach. The hotel is central to a lot of great restaurants and 45 mins walking distance from Ipanema beach and restaurants. Would definitely be back, we visited in the winter season (August) so will be back before the summer heat begins. The restaurant staff were attentive, i regret I didn't ask the name of the staff who was very helpful and friendly.

The shower temperature was difficult to control and the Manuel shower head kept moving around when on.

Close to beach and friendly

Noisy within and outside building.

The view from the rooftop, the breakfast and the localisation are nice. The staff too.

It's too noisy on rooms and the sauna doesn't heat enough... It's a little expensive

The staff were very friendly Breakfast was excellent with a huge choice Excellent showers and beds As a smoker been able to smoke on the balcony was perfect

Room slightly dated not enough sockets and no USB

The location is in front of Copacabana beach. There are many restaurants nearby. The breakfast was excellent with good choices of frutis, hot and cold food. The breakfast room has good view of the beach. The staff was friendly. Room size was adequate. The hotel had the service to set up beach chairs on the beach but I did not use the service.

The room was basic.

Amazing hotel with an amazing staff ! The food is also really great and the bar / rooftop is a nice addition. The neighborhood is full of cool restaurants too

We had some issues with the window not closing properly but engineering was really responsive and helped us

Location

Smell in the lobby and the room

Very nice location, friendly staff, nice pool.

Shower head was broken.

Location and the staff in the lobby & reception.

The breakfast was included in the rate according with the guy making our check-in however the lady at the breakfast room had other information that it was not. She refused allowing me to have the breakfast only if I sign the charge for it. I refused to confront her & decided not to have it during my stay.

Breakfast was great, although it was very crowded on some peak hours. the sapce in the restaurant is not big enough some times. Beach service very friendly

The room was a little noisy at night. AC did not heat, on winter nights in Rio, you might need higer temperature for spleeping. Balcony has no view

Location, size of the room, gym, balcony and breakfast were all good! After I asked for it, we received complimentary bottles of water in our room. Lot of fruits at the breakfast. I would even choose this over Copacabana Palace.

The lady at the breakfast called Iris could be more welcoming instead of paying attention at her nails or her phone. The breakfast room was very noisy, I would suggest placing notice reduction material under the tables. Pool was not heated. We missed a soul with a lack of for example art or plants.

Friendly and helpful staff Very comfortable bed Excellent breakfast Great location with superb views from rooftop pool Beach service with chairs, umbrella and towels

Housekeeping staff didn’t come to our rooms until after 1800 on both days meaning we had already returned to our rooms after days out to get ready for the evening

Location Warm interior and decoration Excellent service

Some minor problems in the room Plumbing for instance