Ace Hotel, Portland

Great location. Cool vibes. Spacious and funky room.

Surrounding is convenient and walking distance.

The drinking is always not available.

Convenient and quiet location. Digital room key. A good water kettle and a fridge.

Vintage vibe with creaking floors. The bed is sagging. Pillows are uncomfortable, Two chairs are beat up. No microwave in rooms. The one in the kitchen is only accessible at breakfast time. Only coffee/tea and fruits are consistent at breakfast. Blinds and lighting need updating.

Easy to access, great location, comfortable, and clean

The a/c didn’t keep the room cool, but the windows open so letting in a breeze worked just fine

Clean, easy entry instructions, nice little place

There was no caffeinated coffee in the room for the morning. I didn’t know till the last morning there is a pantry on the 2nd floor you can grab a free cup of selve serve coffee. Now you know, so you won’t run across the same. Wish that information was provided at check in or a note in the room coffee bar.

The style of this place was amazing. It felt like a New York apartment and had a super cozy bed. The building was secure at night and the 24/7 contact with the front desk was a nice touch.

Unfortunately, the location has lost its sparkle due to the rise in homelessness around the area. The free breakfast wasn't really that great (but it was free).

The hotel was a really good value. Comfortable bed. Good hot water. Contactless check-in and out was very convenient. But there is front desk staff at most hours which is nice as I did not expect it. They were also very nice.

There are definitely homeless people and substance users in the area. Sometimes you can hear the noises on the streets at night. I've heard someone yelling threats which woke me up. Pantry is open till 10 am but get in before 9 am or everything is gone. Also we didn't have the option to open the windows in our room.

The hotel is excellently located in downtown, near all major transport and walking distance to many major tourist sites. The hotel was also very clean and a generally very comfortable space. If I were to return to Portland, I would stay here again.

I stayed in the hotel for about 8/9 nights. For about 3/4 of those days there was no internet at the hotel. Since there is no concierge I at first had trouble establishing if it was my computer or the hotel that had the problem, and the online concierge was generally unclear and suggesting that the problem was my device. Only later did I learn that it was a hotel issue, however I had been travelling for work and this made my stay more complicated than I had hoped.

The vibe

Drug addicts everywhere

It was ok

No parking is a terrible hotel experience but we were aware. Entry was very impersonal and creepy with the dial pad hidden behind a plant. Lobby was dark and unfriendly day and night. Front desk was hidden in the shadows and workers could have been more engaged. Weird-ass design elements very carefully mixed badly throughout the room. Wet room style shower and toilet with entrance by door but sink outside the bathroom at other end of room. Unsanitary and uncomfortable 90 degree party sofa with squishy Ottoman and no coffee table (seating for 10???) Desk spaces for 5. Mix of industrial and woodsy and worn-out-night-club. It all seemed clean but hardly made sense. We had an emergency at home and had to check out early and the clerk said ok, took our room number, and didn't process it. Weird

Nice room with openable window and good bedding, nice common area design

Room smelled damp, common area felt a bit worn (carpet on stairs), aircon was on full power when we arrived (energy waste)

The staff is amazing! Everyone in every position is extremely professional, helpful, inviting and friendly. I came in with two little humana under 5 and everyone was super friendly and patient.

One of the glass cups in our room was dirty (with lipstick stains) but displayed as clean and ready to use to drink water.

Clean, comfortable bed, nice shared bathrooms, very nice atmosphere

Creaking noise from upper floors at night, room is quite dark, music in lobby can be overwhelming

Ambience, cleanliness, comfort

A bit hot and stuffy - I was there during the heat wave. Power surges messed with the AC at night.

Good size room, location excellent, plenty of breakfast options nearby, reasonable water pressure and a large comfy bed.

They state that they are ‘in transition’. So, no shower gel in the bathroom, no tea kettle in the room (although there are mugs and tea), no cleaning or towel change during our three-night stay. Other aspects were disappointing, and maybe also a consequence of the transition. Certainly, breakfast was not up to standard - coffee from a dispenser and pastries wrapped in plastic but good in an emergency. Notably, the internal bathroom was divided from the main room by wooden partitions which do not give any true privacy - if you’re sharing the room you’ll know each other a lot better after this stay.d

Location had ups and downs. It was close to lots of fun restaurants. Safety would be questionable with the drug users so close and visible. Staff did secure premises which was good

Very cool hotel in a good location with good facilities.

Nothing to share.

Location is perfect, right by Portland downtown.

No parking available

Hotel is very well situated - close to great bars, restaurants, and shopping. Beds are incredibly comfortable and the room was exceptionally clean.

Breakfast was really terrible. If this is a selling point for booking the hotel, it shouldn't be.

it was comfortable and pet friendly

Great location! You can see Powell's Books from the room. Comfy room for my daughter and me! Great view! Nice to be able to hop downstairs to Stumptown Roasters in the morning.

I was very disappointed in the breakfast. Two out of my three mornings, there was hardly anything left to eat (only a few Fruit Loops). I got there with at least an hour left in the breakfast service each time too. The one morning with food left, there were yummy overnight oats, but no toppings left nor utensils. Also, keep in mind you will want to park in a garage in the area and that will add $20-25 dollars/night to your budget.

Clean, supercool interiors, there's security at night.

They ask you for a 100 dollars deposit. Breakfast is included but it's very "light". Perhaps my room was a bit too dark.

I wanted a centrally located hotel at reasonable rates with an appealing environment as a bonus. As an architect I appreciated the attention to detail in the hotel. I found the slight quirkiness to be endearing. Slight flavor of a "youth hostel" but with an upscale spin. We enjoyed our stay. We had made an error in our booking and they were very accommodating to fix that. Great stay.

Location, staff, kitchen

Lighting, lack of bedside tables, very basic for amount you pay

the room's style is very classic.

nothing