Arizona Biltmore Resort & Spa, Phoenix

Beautiful decor

The view from the pool was not enchanting at all. The kids slide belongs at a water park, not the Biltmore.

Room

Value, entry and exit from the compound and then into the various sections.

I’ve always enjoyed staying at hysterical places and I didn’t enjoy my stay at the Biltmore as far as the properties gorgeous but as far as the staff at the valet, I was overlooked no one opened the door for me, but other guest doors were open for them, but not me so I felt like I was a little overlooked.

I was treated better by the staff that was cleaning my room then the staff that was at the front desk.

Did not stay, Delta really did a number on some of us who wanted to stay there.

The facility did not respond to my messages about flight cancelation and booking, I would rather say, typical, we already paid.

They double charged me and will not refund me

Beautiful deco architecture

Shampoos don’t fit in shower , bad organization , don’t pick up phone after 7 calls different times

Very friendly staff.

We were lied to that the hotel was booked and our families couldn't get room together. Also, the AC in our room rattled horribly when it kicked on and off, so did the refrigerator.

The service and quality of the food was fantastic. A particular waitress and hostess who worked every morning during breakfast while we were there, made us feel at home. They provided great conversations and information about the surrounding area.

We attempted to get massages multiple times, however, never received a return phone call. So, we ended up going to another property and spent almost $3k on massages at a different resort. Hope to have a better experience next time.

Beautiful hotel. Friendly staff at MacArthur's restaurant.

I had sent several messages about scheduling a massage, starting 2 days before my stay. The responses were ambíguos. In the end, no one confirmed a massage for me. Strange

The Biltmore Resort is an Arizona icon. It’s a textural delight and wonderful place to make a special memory. The grounds and interiors are beautiful. Great location. Great dining.

I think the signage around the property could be updated and clearer. It’s a large resort and an enhanced way making system would go a long way to clarify where to park, how to get to the Spa, etc.

pools and gym

not enough lounge chairs

The staff was fantastic - well trained and extremely friendly and helpful. They went above and beyond to make our stay memorable.

grounds were clean and the staff was on point

something out of there control the crickets lol

The property was great and so was the staff thankfully because my reservation with booking was a disaster and I will never use them again. I appreciate the staffs help getting everything figured out which they didn’t have to do

We were so amazed at how wonderful this resort was! Tons of pools, food was great, lots of places to eat. The customer service was amazing from everyone we met!

It was not walking distance to anything but you could Uber

Location. Staff. Cleanliness.

Meals overpriced

Water slides are nice.

Not a good value. Food wasn't good, $100 dinner plate was unedible and made me sick all night. Drinks are expensive and aren't good either, but everything besides food and drinks was good.

everything. as always top notch.

they took forever to get us in a room. could have been more forth coming on how long it would take. other than that they are great.

I loved the attention to detail! The tables by the pool had little succulents. The furniture selections were perfect for the spaces. The color of the room were calm and soothing. I was inspired by all of it!

The shower needed to be scrubbed better. Our room was not cleaned twice.

very clean

Noisy at weekends and up to midnight. The old style windows give no sound proofing.

beautiful grounds nice pool

extremely overpriced for every thing including drinks by the pool

The Hotel and the grounds are beautiful.

almost everything

the rooms where outdated specially the suite

Frank Lloyd Wright design

convention hotel —yet at $1000/night I was expecting a quieter luxury resort vibe.

Frankie Cortney and Adam at the sphere bar were top notch! Simply the best!

Wonderful property with an excellent restaurant wait staff. The architecture and overall quality of the physical facility was outstanding. Lighting, both inside and out (night) was well conceived. Service staff did excellent job restoring the grounds after weddings, other guest group events. Front entrance staff were particularly helpful and friendly.

Food in general at the hotel was pricy - $19 for oatmeal? - McArthur's food was less good quality / preparation than the price charged. Housekeeping staffing needs far better support >> too few of them to cope with the volume of guests - rooms should not be UN-made at 4pm when guests are out all day. [pay staff more and have better results]. Daily $35 "Resort Charge" (and the associate tax) should be included in the base room rate and so footnoted in marketing, other materials. #1 complaint: why was there NO print material in the rooms (or anywhere else in the facility) about the hotel, its offerings, the local area (Phoenix Magazine, etc.), NO maps of the area / Phoenix. Having traveled at the 5* level for decades, this was a first - and quite irritating. Implied that the hotel's focus was on groups (whose time is generally managed by the host company) vs. FIT's who would appreciate some perspectives on the area etc. >> a missed opportunity.

A very large resort with lots of great opportunities to play - golf - tennis - hiking - fitness... good food - nice restaurant service

…. the rooms are partly well renovated - my room should have been - I didn't think so... strange room layout... from the entrance door you were directly in the bathroom - room service ok - events every evening - you have to like and also know ...

This property is a 39 acre resort. I live in Phoenix, but felt like I left town to visit a resort.The original resort was built in the 1920's in the art deco style. 2020-2021 it was closed for a year for restoration and upgrades. Much of the property is new with but keeping with the art deco style. The hotel has the main building along with separate hotel building. It has seven pools with cabanas with TV's. It has a three story water-slide for kids. It has two upscale restaurants and room service. The Spire outside bar has lots of screens for sports. Nice in the winter, not for Arizona Summers. The room was huge with a nice view of one of the pools. The room is all new after the renovation. The room was large with a 65" or 70" TV. The bed was large, cal-king or maybe bigger than that. Most women would love the bathroom. The huge mirror has adjustable lighting for makeup effects. The shower was huge along with a huge bathtub.

Valet parking @ $30 a night is a must since the parking structure is four blocks away from the hotel. Self parking is $24. Getting a tub is a $30 upgrade. The price per night is about $700. Upon check in, they asked for a credit card for incidentals but didn't know how much my room was other than to say it's base price is $599. Would have liked to know how much I was paying when checking in.

it is a beautiful hotel and property with wonderful staff!

the adult pool, restaurant staff, shops, smell of the lobby, I felt like I was definitely at a resort

power wash the outside buildings to give the buildings a refreshed or new look also the lobby woman’s bathroom door should be replaced.

do not know

We got room 2423 which was just in front of ventilation system that made a lot of noice. And the table was sticky dirty, the toilet paper holder was broken. The mattress was hard and not that flat. I just wanted to have rest as our flight was cancelled so I asked to change the room. The girl at the reception went to talk to manager and we were refused as if they didn’t have any free rooms of our category. I know exactly that they keep several rooms just in case of some incident. But we got just no.

pools, history, dining, room, customer service

adult pool closed for private buy out

Amenities and Family inclusion for a solo traveler. Also, Mary the Concierge was so AMAZING! She really went above and beyond.

On the 1st day I received bad customer service however, that did change on my second day. I must say I ABSOLUTELY loved Mary the Concierge she helped to make my stay so pleasurable as did Noelle. I also kept experiencing the weirdest mishaps during my stay however everyone was so quick to rectify the SITUATIONS to ensure that my stay was the most enjoyable as can be.

The only part of our stay that was amazing was Marissa at MacArthur’s. If the Biltmore could hire 500 more of her this place would rock! She is so friendly and attentive. She is a yes person

Room is old and a/c was not working properly and fan was broke, carpet should be replaced, light switches were dark and broken. Bathroom was clean and manageable. The room was clean, just old.

the history, the swimming pools, the sprites

sorry they built that water slide monstrosity at the Paradise pool. charging for toast and coffee. selling daily pool usage. I couldn’t find one available chaise the day we arrived.

beautiful

not enough spots at adult pool

pools,history,staff,grounds

adult pool cabanas are so expensive and few to no one buys them and so the seats go unused and paying customers who want need a sun chair are tossed away :( to look else where like the KIDS pool :(

Delicious

Room service had long wait time- 1 to 1 and 1/2 hours. Restaurant only offered buffet. No ala carte