Hotel Massena, Nice

Proximity to the center.

Front desk staff seemed a little disinterested.

Great choice of various kinds of milk, decent breakfast but nothing fancy or outstanding. No poached or fried eggs but they do have scrambled eggs and the possibility to boil ur own eggs. Not enough fresh fruits, but there are pancakes and crepes.

Great choice of various kinds of milk, decent breakfast but nothing fancy or outstanding. No poached or fried eggs but they do have scrambled eggs and the possibility to boil ur own eggs. Not enough fresh fruits, but there are pancakes and crepes.

The breakfast was excellent, a very well prepared buffet style with a good selection and mix of freshly prepared and presented foods. With efficient friendly staff.

The room was somewhat old fashion with a poor lay out A small, seperate toilet and awkwardly accessible bathroom. The ouside balcony area was scruffy and in need of some minor repairs and general maintenance. The bed, however, was very comfortable. The bed was, however, very comfortabke

Excellent central location; reasonable value for money; no real facilities; breakfast pricey so we ate out instead.

Lack of facilities; cost of breakfast; a bit tired and soulless.

The location of the hotel was perfect right in the centre where it all happens The staf was excellent Breakfast could not be better

If I find one I will let you know

Location

Strangely shaped room with hard-to-control temperature and a view of the nextdoor building.

Location

Air conditioning not the best

Location, facilities

Breakfast a bit weak

we loved the staff and breakfast service. I also liked the makeup mirror, closet space, fridge, and cleaning service.

Our room was warm even though the AC was on max, our room was worn out with visible damage on some walls, our shower was cramped and hard to use. There were not enough plugs and USB chargers available.

Staff are very friendly and helpful. Location is perfect, a short walk away from main attractions in Nice waterfront. Breakfast hours and food options are good.

The service was very helpful and friendly, we had a very comfortable room and the location is very central. The breakfast was also very good.

Nothing

Nil

Great Location and clean

Price of Breakfast

Hotel in excellent location. The staff was knowledge, accommodating and very attentive to our needs. The breakfast offer is very good with lots of variety.

Poor value as room was very small with limited lighting and bathroom had nowhere to set anything. The refrigerator while would be a bonus didn't keep things cold. And breakfast fee was expensive.

Great staff! Excellent location, central and safe. I liked deluxe with balcony very much, the balcony adds charm and space to the room. The bed was ok for me.

I liked the location , the comfy beds and the breakfast was lovely. The mini fridge in the room was very handy !

I liked it all Nothing to dislike

Location

Fridge could have been better but staff were excellent and let me use kitchen fridge

Location is great, staff very helpfull.

STAFF WAS VERY ACCOMODATING

The staff was great. Very friendly and accommodating. I loved that the old style of the building was preserved. It was nice to have real glasses and coffee cups instead of paper. The location was perfect.

The room was hot and there was no fan or AC in the room.

Lication

Room was small and the breakfast was lacking

Dear Best Western , Nice Massena , great staff best location near from everything i really appreciate your hospitality . please keep Price affordable :)

breakfast table and location not comfort

Location was great! just off the main square, place Massena. Hotel was great. It was clean, lovely polite and helpful staff. Definitely worth the money. Would 100% stay here again and definitely recommend

My room was very hot and there was no air con so I had to sleep with Juliet balcony door open.

I had a great stay overall! The location is superb—very convenient and close to everything, which made getting around super easy. The staff were also really friendly and helpful throughout our stay, which added a nice personal touch.

The room had a bidet that was placed separately from the toilet, which felt a bit uncomfortable, especially when sharing the room with someone else. Also, parking isn’t free—it costs €35 per night, which I found a bit on the expensive side.

Location was great

The location is top notch, the staff is good and efficient. The breakfast was great

My room on the second floor was facing the back of building with big ugly pipes but the room was well sound proof so could not hear noise while sleeping . May be changing the thin curtains would be something to consider as they are rather worn out …

Amazing staff, great breakfast and great location.

Good

Bread ran out at 10oc

The staff are very enthusiastic, personable, friendly and pleasant. They are superb! The location couldn't be better. Get the Tram2 from the airport and it's approx 8 min walk or less from where the tram drops you off at Jean Medecin. It's right beside Massena Plaza which is within walking distance of everywhere. The breakfast was really good with great staff. The bed was huge and very comfortable. I would definitely come back here

Good

Central location. Wide range of room choices

No bar or restaurant although that seems to be common with hotels in Nice

The location is excellent, a short walk to main shopping area, the old town Promenade des Anglais and main attractions. Also , the staff were very pleasant and helpful. The extra large bed was very comfortable.

There was one waitress on one morning who practically rushed us out the door when finishing breakfast at 11.10. She took everything off the table that we weren’t using. Luckily we only met her on one morning out of four. All the other staff at breakfast were very pleasant.

Location. Good buffet breakfast. Friendly staff.

The room was not the one I expected. The size and furnishings did not match the deluxe room as shown on their website. Also, it was impossible to turn on the water in the bathtub/shower without first stepping into the tub. The staff were informed but were unable to fix the problem.

The location is superb! The staff is very nice and helpful all the time.

The hotel is not new, but it's in ok condition. The breakfast did not have a great variety, but it was enough.

The hotel’s location was excellent, close to public transportation and tourist attractions. The staff, especially at the reception and breakfast area, were friendly and hardworking. Overall, we were very satisfied.

We didn’t experience any negative situations.

The location is amazing in the heart of the city center. The old town is within walking distance. The breakfast was very nice, with enough options and local options

Extremely helpful and attentive staff on the front desk - thank you for making me feel welcome! Everything was super clean and it was an ideal place for a quick one-nighter in Nice!

Location, staff super friendly specially that I arrived so late but they were so helpful, room was clean. Bed was comfortable,

Nothing

Good breakfast

Small room

Perfect location, comfortable bed, smiling and friendly staff, bathtub.

Sound proof wasn't optimal for upper stair noises. No fresh pressed juice for breakfast.

The location, a lot of things are from working distance. the personnel were very helpful and friendly. the breakfast was good.

room and bathroom size and comfort, it was verry small and not very comfortable.

Perfect location and staff were so very helpful

Nothing

Great location, helpful staff and very good breakfast. Room was suitable for our needs with a decent shower.

Great locations! We visited in January so it was incredibly reasonably price. All staff were very nice and they gave us clear guide to where to visit/how to get there. We could borrow umbrellas which was very helpful!

Can't abide coffee from a machine should have barista option

All the high standards of Best Western located minutes from the beach and easy walking distance of many bars and restaurants in old town too. Also located conveniently close to the tram line but on a quiet street. Staff were super helpful and very gracious. Breakfast was excellent, very delicious! Value for money very good too.

Minor: the walls were a little thin in my room, occasionally could hear other guests’ conversations.

Location, staff, comfortable bed, quiet room

In the hotel there is no signal, not wanting to use the hotel wifi due to the security reason you are without connection.

Good hotel in a good location with great staff.

n/a

The location is great. Close to everything. The breakfasts were very good as well. The room was nice.

The hotel does not have a gym, bar or restaurant. I wanted to have a drink in the lobby before dinner but that is not possible. You also can not eat dinner at the hotel. The good news is there are tons of great restaurants close by, but if you have mobility issues (I was 2 weeks post hip surgery and limited in my walking ability) it forces you to walk to get food.

The location is very central, all places are within walking distance. The reception team was very friendly and lovely. The breakfast was really good. There was a lot of delicious selection of macarons and croissants. Our room was clean and big. We like that the toilet is separated from the bathroom so you don't have to wait for your family members :)

None. Everything was good!