Hôtel du Couvent, Nice

I really like the location. I always choose the closest to the port (because there is a yacht every day), the closest to the Promenade des Anglais (because there is a morning run every day), and the market in the old town. I have been to La Perouse and the Swiss Hotel many times and was always satisfied. I tried the Hôtel du Couvent (Marriott chain) for the first time and was disappointed. The breakfast at the hotel is acceptable. I like the design of the rooms. Very calm color scheme, done with taste and thoughtfully.

I believe that the hotel has potential for improvement, namely: finding competent managers at all levels. 1. Deception with parking. They promised wallet parking, but the meeting point for wallet parking is not a place to wait, but a roadway where you can’t park, and no one meets you. The hotel asks you to send the name and number of the car to meet them, but it's probably just for fun. Saint Moses walked through the desert and waited for the commandments for 40 years, and here some tourists can't wait 20 minutes on the tram tracks. So what if the room costs 800 euros/day, let them wait. You call them all the time, and they tell you that yes, yes, your guide to the world of parking is on the way. 2. The hotel uses a butler service via WhatApp. But there are constantly changing managers who do not look at previous correspondence. They asked for two plates and two forks for a picnic on a yacht for tomorrow. This turned out to be such an unusual request for a hotel that they probably convened the Marriott board of directors. And so it is with all small requests. Everything takes a very long time. 3. The cleaners right under your window consider it very important to wash the street with water at 06:30am, and then noisily (as if I were at an Alfred Schnittke concert - creaks, blows, knocks, glass and foam) drive this water into the wells with a floor mop. The windows are open in August, and as a result, the guests wake up. 4. Hotel manager Mr Ragon arrived late for the meeting. Butler service replied that Mr Ragon was waiting at the reception, but he was not there. He arrived much later and promised that the remaining days would be exceptional service. Nothing changed. It was an empty promise. And as exceptional service, they added extra to our bill at check-out. When we wrote a letter to the hotel and pointed this out, they returned the money. At least thanks for that.

The hotel catered for my infant son very well. The pool and gardens are charming and the hotel looks lovely and is well kept.

The service was the worst I have ever experienced in 40 years of staying in top end hotels. The hotel is run by children who have very little experience. It was very disorganised and badly run. A hotel that values style over substance.

Nice concept in the old town

We were degraded!! It took too long to check in and reach the room

The location is great and right at the top of Old Town Nice with tons of restaurants and bars within a block walk. Also easy walk to the market and the water. The convent courtyard is a nice sanctuary and the outdoor pool has an amazing view. The Roman baths are also peaceful and luxurious. I also had a spa treatment with Clarice, who was great. The rest of the staff were lovely and tried their best to provide great service.

You cannot drive your car into Old Town without waiting for the staff to come get at the barricade which is almost on a train track. There are also a lot of stairs to get to certain guest rooms and to the outdoor pool. The showers leaked in a brand new wing of the building and my balcony that cost a lot extra looked at the guest room window in the convent part of the hotel. The hotel is still working out a lot of kinks for the very high price they are charging. 5 star price but not a 5 star hotel.

The property is stunning. All details are thought of and the location is very central but secluded and quiet

Beautiful renovation of a former convent. The hotel only opened in early 2024. The view from the pool and its terrace, on the top-most level of the grounds, is a panorama of Nice and Vieux Nice at your feet. It is actually just below the Panorama de la Vielle Ville de Nice on the Colline du Chateau. The whole complex of buildings, both the original convent buildings and the new accommodation wing, are superbly done. Do not be disappointed if you are allocated a room in the new wing, it is gorgeous and so sympathetically designed in character with the original. Wonderful architecture! Jolly good cocktails. This was the only top-rate hotel in Vieux Nice that I could find with an outside pool. With this panoramic view, it would have blown away any competition.

Ludicrously drawn-out check in process, taking half an hour! One has just arrived after a tiring journey and just wants to get to the room; the pool; into the sun; off sightseeing before the sun goes down. It was explained that this process of sitting down for a drink and it taking forever is to make guests feel special and cherished. Please don't. Just let us get on with our brief stays after a warm, attentive and SWIFT welcome with minimal fuss. It is a long and exposed trek up to the swimming pool terrace, at a guess, two hundred feet above the ground floor. No lift to that level. There is nowhere private to change up there, nor a pool bar, so go prepared. It is also the same trek back down to the nearest lavatory. I did not use the spa so this amenity may have changed my view but I consider the very 5 star price de trop for the facilities and very much too much for the breakfast. (I have never complained of value for money at any other 5 star hotel.)

Beautiful setting located in old town, stunning property

Rooms are not sound proof at all and we can hear everything happening outside including people just walking on the street. Also the food wasn’t great. The diner experience was quite disappointing, and breakfast was very slow and not great. The bistrot below is nearly half the price and has much better food. I would expect a lot more for a 5 star luxury hotel that charges over 1000 euros a night

Very impressive property. So beautiful.

There is nothing I could complain about. They nailed it …

Calm very nicely decked out. Staff delightful. An oasis.

There was a step down directly in entering the room that was a bit of a trip hazard when entering the room at night. Could have had a nasty accident as you do t expect it so suggest they put mins the step on the door. Also no hooks in bathroom to hang towels so you had to cross the bathroom naked to get a towel.

Everything except the food at dinner

The food at dinner was very disappointing

Great location and beautiful setting. Good sized room. Lovely outdoor pool and Roman baths

water and coffee not replenished and late cleaning of room

Very chic hotel - perfect location and a peaceful haven right next to the buzz of the old town!

From the moment you step through the grand entrance of this exquisite hotel, it feels like you’ve been transported back to a bygone era. The timeless elegance of the décor, with its vintage furnishings and classic art pieces, creates an enchanting ambiance that’s both luxurious and nostalgic. The staff went above and beyond to accommodate us, attending to every detail with warmth and professionalism. Their exceptional service truly made our stay unforgettable. If you’re looking for a place that offers a room and an immersive experience steeped in history and charm, this hotel is an absolute gem!

The building and ambience of interior/exterior design was unique!!! Elegance, serenity and luxurious simplicity characterize this hotel! I would come back to Nice just to stay and enjoy time in this beautiful building !! Hotel staff were really friendly, polite and happy to welcome us!! After 09:00 there is heard special kind of music all around the building !! LOVE IT <3

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The staff were so helpful and the facilities were convenient. The hotel is so beautiful.

It is really difficult to get there by car but the staff helped with that.

The hotel is beautiful from the entrance to the restaurant, bar, and room! The room was very spacious and comfortable. The spa was also lovely, providing a relaxing atmosphere. The room service breakfast was delicious, and I highly recommend their in-house bakery. The location was also excellent, right in the old town.

The level of service from the hotel staff was inconsistent. Some were very friendly and helpful, while others were quite indifferent, which affected our mood a bit.

the surroundings were beautiful. room was stunning. The aesthetic was well designed. Location was peaceful, if a little difficult to find initially.

Service was disorganised and slow. Housekeeping was good but the rest was so laid back it was hard to know what was happening.

Everything is so beautiful and made with good taste

Elegant, respectful, quiet. The food was outstanding.

Access with a car is an issue.

Uniqueness!

That I couldn’t stay longer

A wonderful place with a great atmosphere. Everything is new and even a walk through the gardens is a relaxing experience. Extraordinary care for your little ones. Great bakery and breakfast/transfer staff.

Entrance to the indoor pool from the age of 16 (there is no information anywhere on the website or Booking.com). Some of the staff do not speak English and do not match the category of the hotel. Non-functioning elevators are not excusable. The restaurant also has some space for improvement.

Wonderful aesthetic! Nice central location, very clean.

Difficult access with car. No tv in the room

Everything incredible, 10 out of 10, it exceed expectations.

Beautiful hotel and incredibly friendly staff!

I liked everything about this hotel!

The only thing that was not as good as the rest was the snack food at the bar on the hill. It was a shame the restaurant wasn't open longer hours as I missed lunchtime and had to leave for my flight to early to have dinner.

the staff, the concept, the setting

This is probably the best hotel we have ever stayed in. It is truly spectacular. An oasis of calm and natural beauty in Nice old town. It is remarkable. The staff are amazing, each and everyone of them- polite, curious, helpful, friendly and warm. Room was great. Food was great. We had a marvellous five days there.

There were a few teething problems ( the hotel had only been open a couple of weeks) and I think the rates should have been reduced during this “settling in “ period.

Clean.

Inexperienced staff caused miss communication. The facility is too expensive. No vehicle access and prior communication about it was non-existent.

Nice location

No key card, have to ask them every time to go to the room and lifts not working. Too overpriced considering these things