Refinery Hotel Manhattan, New York

Beautiful decor, clean, friendly, allows pets

Nothing

I stayed for one night on a weekend, the hotel is quiet, clean, big rooms, comfortable bed and beautiful ambience, it was also quiet despite the fact it’s in the middle of Manhattan. The rooftop was great.

Check in, bar area, jazz entertainment, location, friendly staff, big shower.

Only one “complaint” the bed was a bit lumpy, high in the middle lower in the sides. Maybe it was just the one in my room. It won’t stop me from staying here again though.

The people who work in the hotel they are so friendly and helpful.

The furnitures old, no privacy the room next to me was lady she wear a high heels and the voice was very clear. My room location located to the offices and the lights from this offices very bothered me.

Location Clean

Toilet is so old !!!! There is no place to put clothes or makeup or anything in toilet Door of toilet is transparent I felt uncomfortable using this toilet when someone is inside the room. Tbh this can be 4 star hotel not 5

Great location rooms very spacious rooftop bar and restaurant were superb!

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Fantastic experience. Staff was wonderful. Extremely spacious rooms (and bathroom!), especially by New York standards. Beds are comfortable, room on a low floor was quiet. Convenient location for access to other areas of Manhattan.

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I was not sure about the Hotel to begin with. It seemed very dark, a bit too quirky for my taste, with a weird picture on my bedroom wall. Was it trying to be too clever, too different, providing an experience rather a comfortable setting? However, the Hotel really "grew" on me and I was really enjoying my stay there by the time I left. It felt very warm and welcoming. I enjoyed arriving at the dimly lit reception with its jazz music (sometimes live). The staff were so friendly and helpful. I enjoyed retreating to my room along the snaking corridors with their bewildering chequered patterns. I loved the roof terrace with its views of the Empire State building, and we had coffee and a snack there. We ate in Parker and Quinn restaurant. The hotel used to be a hat factory and I enjoyed the nods to its industrial past incorporated into the boutique hotel. The location is great.

Great location Rooftop bar Big rooms

Quite expensive

Location. Jazz bar. Service

Location, staff, room size.

It should be cleaner. Housekeeping on our floor was mediocre. For such nicely decorated hotel, the rooms should have been cleaner. It is sad. It wasn’t dirty but you can definitely see it could have been cleaned way better.

Rooftop restaurant great Food wonderful Location very good Inside Room and bathroom very good

No view Looked out on air conditioner and enclosed area

Brilliant hotel. Close to the action. Well appointed and fantastic restaurant options.

We recently stayed at the Refinery Hotel, and while our stay started with an unexpected water damage issue in our room, the situation was handled reasonably well. Although the initial response wasn’t flawless, we were quickly given a new room, and the staff was very accommodating. The following day, the management approached us with exceptional sensitivity and kindness, leaving us with a positive impression of their professionalism. After all, it’s New York, and older buildings have their quirks—but apart from that incident, the hotel is in excellent condition. The rooms are well-equipped, and the staff is generally friendly and helpful. The rooftop terrace is a real highlight, offering a stunning view of the Empire State Building. The food and drinks there are excellent, making it one of the hotel’s standout features. The location is simply unbeatable—perfect for exploring the city. Personally, I much prefer staying in a chic boutique hotel like this one over the massive chain hotels elsewhere in the city. The gym, while not very large, is well-maintained and equipped with all the essentials. It’s perfect for a quick workout, which was exactly what we needed during our stay. All in all, the Refinery Hotel was a fantastic choice, and we look forward to coming back. A big thank you to the staff for their accommodating and thoughtful handling of the water damage—it was much appreciated!

There were just a couple of small downsides. The breakfast wasn’t bad, but considering you’re in New York, there are better options nearby—like Friedman’s Diner a few blocks south. Also, the rooftop terrace is sometimes closed for private events. While understandable, it would be helpful if the hotel provided more advance notice, as it disrupted our plans once or twice.

Glass of wine at check-in. Goodies on night stand. Excellent accommodations.

Spacious Room! Comfortable bed! Yummy food! Great staff! Recipe for a great stay

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Location restaurants and staff

No Christmas trimmings for this time of year. Our trip to New York was based on Christmas.

Location, large rooms, friendly staff

Nice welcome details in the room for our arrival. Loved the deco of our room and the bathroom. Bottles of water kindly provided every day at reception. Big and confortable room for a family of 4 with a ESB view from our window! Perfect location within walking distance to all main spots in Manhattan. Rooftop bar and terrace with superb ESB view! I will go back :-)

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Large rooms, great beds, perfect location & super kind staff

Coffee at breakfast not great - pop opposite to coffee culture instead!

Great location - rooms large for NYC - staff super helpful

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Fun lively vibe

The vibe...a little dated

It feels like getting overused a bit Not very clean It's not our first time but probably the last

Friendly service. Cool vibe and comfortable rooms.

The shower

The rooms

The rooftop bar was stunning but not linked to hotel and the staff there were rude!

Great service. Room was very nice and clean. Great rooftop bar.

Air could have been better in room.

My daughter and I stayed the night before her wedding. The staff was attentive and made sure we had what we needed on her wedding mornings to get ready. Room had so much natural light and was the perfect room to her wedding ready!!!

Such great style. Great location. Clean. Fun roofdeck and restaurant

Location good, very helpful staff,

The lobby is very dark with dimmed lighting which makes it seem dingy. The rooms are also dark. The hotel bar on the ground floor has a 10 dollar cover charge per person and the rooftop bar is sometimes closed for private functions. I expected more from what I thought was supposed to be 5 star but they told me it’s actually only 4 star…it’s overpriced for the facilities

Clean, chic, stylish and in a very good area of New York

May be the outdoor noise at night from rubbish truck that honks at night on Monday Tuesday nights wasn’t ideal but that’s really not Refinery hotels issue. More a New York thing.

The staff was all very friendly and helpful! The rooms were spacious, clean, and the temp was perfect!!

Nothing! We made a great choice!

Excellent historical vibe. Location was perfect for sightseeing.

Great bars and courteous staff

Entrance to street/general aspect/doesn't look or feel like a five star hotel. Overpriced.

Restaurant was wonderfull

Everything

The room was large for NY, clean and comfortable.

It is almost impossible to enjoy the rooftop bar view, regardless of booking in advance. It’s a major selling point of the hotel but as was the case when I stayed: the options were to be seated indoors x2 with no view or one night the bar was closed altogether for a private function. So don’t book if you expect to enjoy the famous rooftop views! We ended up trying our luck at the rooftop bar of the hotel next door with better results!!

Everything about this hotel hits the mark! The staff, the rooftop bar, jazz bar, restaurant and room were all fantastic. Was a great location for walking to all the spots as well.

Location, it’s close enough to everything

Particularly, nothing? I mean, it’s not bad at all, but at the same time, not offering the best value either. It’s just so so hotel with premium location and you just can’t expect anything else. Oh, one thing, maybe complementary water for everyday? They only give you the very first day, so, it would have been a nice touch to receive it everyday.

Beautiful design, the room is very comfortable, spacious, clean with great amenities.

A bit noisy at night but fine with ear plugs.

good n safe environment, convenient location to train station and attractions. frienldy staff and good restaurant n live music bar.

lighting in room too dim and not enough sunlight coming in.

Noise in our floor. Perhaps from the elevator Ice machine out of order

Well located and stylish spacious rooms

Room a bit dusty on window sills and glass shelf. Not sure about some items on bill and waiting for response from hotel on this

The hotel is in an excellent midtown location. It has a very “buzzy” feel about it and there is a great rooftop bar with a wonderful view of the Empire State building. There is also a jazz bar with live music. The front of house staff are first class and very helpful. The hotel combines being informal with First class facilities. Breakfast is taken in a pub style restaurant and is very good. The bedrooms are spacious. We had two very large queen beds and plenty of room with the sitting space. The bathrooms are large and everything is well appointed. I would highly recommend it for staying in a hotel which has a great feel in the heart of Manhattan

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Great location. Staff were outstanding! Nice room - lots of space for 3 family members.

The room type we reserved indicated “expansive city views”…but we had one tiny window that looked over the back. That was a bit disappointing.

Location was amazing! Reception staff was amazing!

You have to go to the reception to get bottled water. Staff in hotel restaurant was not too friendly.

Good location, great staff, good housekeeping and great shower with plenty of towels

Too much clutter of booze etc on the flat surfaces. You need a nice small reading light on each side of bed. No place to put suitcases

This hotel was awesome. Great location, the staff amazing, the restaurants from the hotel are 10/10. I would select it again for sure!

A bit noiser at night but nothing aweful. For real, the hotel was great!

The location! Times Square is literally a few blocks away. You can walk to Broadway.

You need to go to the reception to get bottled water.

Really nice rooms, lobby and bars. The staff were incredible! They went above and beyond at each interaction.

Location, staff, Parker and Quinn, Winnys, service, view

Asked for room with empire state view. Disappointing that we didn’t get one.

Very comfortable bed, central location

Bathroom was extremely small, taps on sink tended to flood sink area. Service felt impersonal.