Refinery Hotel Manhattan, New York

Such great style. Great location. Clean. Fun roofdeck and restaurant

Clean, chic, stylish and in a very good area of New York

May be the outdoor noise at night from rubbish truck that honks at night on Monday Tuesday nights wasn’t ideal but that’s really not Refinery hotels issue. More a New York thing.

The staff was all very friendly and helpful! The rooms were spacious, clean, and the temp was perfect!!

Nothing! We made a great choice!

Excellent historical vibe. Location was perfect for sightseeing.

Great bars and courteous staff

Entrance to street/general aspect/doesn't look or feel like a five star hotel. Overpriced.

Restaurant was wonderfull

Everything

Everything about this hotel hits the mark! The staff, the rooftop bar, jazz bar, restaurant and room were all fantastic. Was a great location for walking to all the spots as well.

Location, it’s close enough to everything

Particularly, nothing? I mean, it’s not bad at all, but at the same time, not offering the best value either. It’s just so so hotel with premium location and you just can’t expect anything else. Oh, one thing, maybe complementary water for everyday? They only give you the very first day, so, it would have been a nice touch to receive it everyday.

Beautiful design, the room is very comfortable, spacious, clean with great amenities.

A bit noisy at night but fine with ear plugs.

Noise in our floor. Perhaps from the elevator Ice machine out of order

Well located and stylish spacious rooms

Room a bit dusty on window sills and glass shelf. Not sure about some items on bill and waiting for response from hotel on this

The hotel is in an excellent midtown location. It has a very “buzzy” feel about it and there is a great rooftop bar with a wonderful view of the Empire State building. There is also a jazz bar with live music. The front of house staff are first class and very helpful. The hotel combines being informal with First class facilities. Breakfast is taken in a pub style restaurant and is very good. The bedrooms are spacious. We had two very large queen beds and plenty of room with the sitting space. The bathrooms are large and everything is well appointed. I would highly recommend it for staying in a hotel which has a great feel in the heart of Manhattan

Nothing

Great location. Staff were outstanding! Nice room - lots of space for 3 family members.

The room type we reserved indicated “expansive city views”…but we had one tiny window that looked over the back. That was a bit disappointing.

Location was amazing! Reception staff was amazing!

You have to go to the reception to get bottled water. Staff in hotel restaurant was not too friendly.

This hotel was awesome. Great location, the staff amazing, the restaurants from the hotel are 10/10. I would select it again for sure!

A bit noiser at night but nothing aweful. For real, the hotel was great!

The location! Times Square is literally a few blocks away. You can walk to Broadway.

You need to go to the reception to get bottled water.

Really nice rooms, lobby and bars. The staff were incredible! They went above and beyond at each interaction.

Location, staff, Parker and Quinn, Winnys, service, view

Asked for room with empire state view. Disappointing that we didn’t get one.

"Keep smiling - it makes people wonder where you've been" This motto is nailing it. From pre-arrival communication to Front Desk to room to drinks and restaurant to door - outstanding service throughout! Our room had a lovely view of the Empire State Building, was spacious and equipped with everything you need. The bar and the restaurant offer great food and drinks, the Rooftop is great for a good time and the location is awesome to get to all the sights ans places you have in mind.

It's a stylish boutique hotel in the Garment District, strategically located just 10 min walk to the Empire State Building or Broadway, 5 min to the Fifth Avenue and 30 min to the Central Park. The reception staff are friendly, polite and super efficient. I hadn't had more speedy check-in or check-out for years. Our Privilege room had 2 queen sized beds (which were very comfortable) and was spacious enough for New York. The mini bar was fully stocked and room amenities were pleasant.

Shower: the water pressure is too low and it takes 2-3 minutes for the running water to reach the comfortable temperature. Breakfast: there's no conventional hotel breakfast, a la carte is offered in the bistro. The choice is quite limited and the service is of variable friendliness

great location and room

Excellently placed for Broadway theatres.

The interior decor is very dark and gloomy.

Decor. staff great apart from the bar tenders on the roof, always rude.

nothing not to like

I rarely leave reviews unless the property is outstanding and this one certainly was. Staff went above and beyond. Rooms were gorgeous- a gem in midtown where I typically would never stay.

good location, room good size with good products.

gym could be bigger

High ceilings . Space within rooms , history of the building

WiFi was spotty in corner room

Central, big rooms, great value

Nothing was really good

Great location , pleasant staff and good sized room for Manhattan. Also lived wine happy hour!

Great location and very spacious room. The restaurant is also great.

It would have been great to have an espresso machine in the room

Everything in the room

The darkness of the room , there is no much lights

Our room was exceptional, very spacious and everything we expected. The staff were very helpful both before we travelled and during our stay.

Nothing.

An outstanding boutique hotel in the heart of New York. The staff was extremely helpful and friendly, the room was cozy and comfortable with all the right amenities and was very quiet while we were there. It's also one of the few affordable hotels in New York that offer two queen beds in a room. Both the rooftop bar and the lobby bar went beyond my expectations for excellent customer service and amazing craft cocktails.

Design and ambience

The insolation of the door is not good, I heard everything that was behind the door in the hall. Cleaning was made very poorly. The cleaning lady knocked on the door at 9 am..

Good location. Friendly staff

A bit shabby. Ostensibly 5 star but really 4. Tried to get a bedside reading light fixed. Very slack service and had to ask four times. Not what we had hoped for

Perfect location, love the size of the rooms. Staff is always so friendly. Rooftop bar is amazing

I'm very grateful that Refinery Hotel takes my special request seriously to have hotel room ready for my early check-in.

Not a complain but it will be even better if hotel room can be more spacious as it is hard for me to open 2 big luggage in same time.

Good location, lovely big room. Comfortable beds. Very nice shower. The hotel text to see if you wanted anything which was a really nice touch. Friendly staff. Really nice that you could get tea & coffee in the morning and wine at the evening. Highly recommend the hotel.

The hotel is near Time Square so it’s busy outside at night time. It’s a very noisy location, but we asked for ear plugs for sleeping and that did the job.

Style, location

Limited facilities

Shower was the best ever, bed was superbly comfortable. Restaurants were fabulous both in terms of quality of food and service. Staff were attentive at all times but never over bearing. Wonderful

Room was a little small and basic, but we didn't spend much time in it !

Very chic, warm and welcoming hotel. Great staff, great linens and super comfortable beds. Convenient location and great restaurants on location. Excellent value.

Leaving

We loved the place and location. Close by everything in walking distance. The staff was very friendly and helpful. We will be back the next time we come.

If I had to say anything which isn't a big deal is that rolling the luggage on the carpet was somewhat difficult haha. Also I was surprised there wasn't someone at the front door all the time to help open the door for people to come in and out especially when they had their hands full.

Everything. Spacious rooms. Very clean. Great restaurant downstairs

NA

Great boutique hotel in the garment district. In the center of Manhattan so good if you want to go uptown or down to soho. Friendly staff and great food and drinks. Winnies is a great small jazz bar right in the lobby!

6th Ave can be noisy … but not their fault!

Perfect location. Staff was amazing.

N/A

Perfect location and everything was perfect

Nothing

Very central location Boutique style hotel 3 different dining and bar areas Rooftop bar Spacious rooms

Everything was excellent

The property was close to Bryant Park, Times Square, shopping on 5th Avenue, and tons of great restaurants. We also like the Parker & Quinn restaurant and the Rooftop bar in the hotel. Room service was also delivered quickly consistently throughout our stay.

I’m all we loved the property, the only thing we would do differently is request a room on a higher floor.

Room was great but lacked storage. Staff was very pleasant and accommodating. We had some issues with our room and it was immediately rectified. Restaurants and lounges were very good and the location was perfect for us.

Room, jazz bar and rooftop restaurant

Noise level from the street made sleeping difficult

Bar closed too early on Sat night. Coffee bar was gone too early on Sunday morning.