Refinery Hotel Manhattan, New York

Location restaurants and staff

No Christmas trimmings for this time of year. Our trip to New York was based on Christmas.

Location, large rooms, friendly staff

The vibe...a little dated

It feels like getting overused a bit Not very clean It's not our first time but probably the last

Friendly service. Cool vibe and comfortable rooms.

The shower

Great service. Room was very nice and clean. Great rooftop bar.

Air could have been better in room.

Location good, very helpful staff,

The lobby is very dark with dimmed lighting which makes it seem dingy. The rooms are also dark. The hotel bar on the ground floor has a 10 dollar cover charge per person and the rooftop bar is sometimes closed for private functions. I expected more from what I thought was supposed to be 5 star but they told me it’s actually only 4 star…it’s overpriced for the facilities

Great bars and courteous staff

Entrance to street/general aspect/doesn't look or feel like a five star hotel. Overpriced.

Restaurant was wonderfull

Everything

The room was large for NY, clean and comfortable.

It is almost impossible to enjoy the rooftop bar view, regardless of booking in advance. It’s a major selling point of the hotel but as was the case when I stayed: the options were to be seated indoors x2 with no view or one night the bar was closed altogether for a private function. So don’t book if you expect to enjoy the famous rooftop views! We ended up trying our luck at the rooftop bar of the hotel next door with better results!!

Location, it’s close enough to everything

Particularly, nothing? I mean, it’s not bad at all, but at the same time, not offering the best value either. It’s just so so hotel with premium location and you just can’t expect anything else. Oh, one thing, maybe complementary water for everyday? They only give you the very first day, so, it would have been a nice touch to receive it everyday.

Beautiful design, the room is very comfortable, spacious, clean with great amenities.

A bit noisy at night but fine with ear plugs.

good n safe environment, convenient location to train station and attractions. frienldy staff and good restaurant n live music bar.

lighting in room too dim and not enough sunlight coming in.

Noise in our floor. Perhaps from the elevator Ice machine out of order

Well located and stylish spacious rooms

Room a bit dusty on window sills and glass shelf. Not sure about some items on bill and waiting for response from hotel on this

Great location. Staff were outstanding! Nice room - lots of space for 3 family members.

The room type we reserved indicated “expansive city views”…but we had one tiny window that looked over the back. That was a bit disappointing.

Good location, great staff, good housekeeping and great shower with plenty of towels

Too much clutter of booze etc on the flat surfaces. You need a nice small reading light on each side of bed. No place to put suitcases

Location, staff, Parker and Quinn, Winnys, service, view

Asked for room with empire state view. Disappointing that we didn’t get one.

Very comfortable bed, central location

Bathroom was extremely small, taps on sink tended to flood sink area. Service felt impersonal.

It's a stylish boutique hotel in the Garment District, strategically located just 10 min walk to the Empire State Building or Broadway, 5 min to the Fifth Avenue and 30 min to the Central Park. The reception staff are friendly, polite and super efficient. I hadn't had more speedy check-in or check-out for years. Our Privilege room had 2 queen sized beds (which were very comfortable) and was spacious enough for New York. The mini bar was fully stocked and room amenities were pleasant.

Shower: the water pressure is too low and it takes 2-3 minutes for the running water to reach the comfortable temperature. Breakfast: there's no conventional hotel breakfast, a la carte is offered in the bistro. The choice is quite limited and the service is of variable friendliness

Location was central and convenient Overall vibe at the hotel was great

Didn’t get very hot water in the shower

Excellently placed for Broadway theatres.

The interior decor is very dark and gloomy.

Decor. staff great apart from the bar tenders on the roof, always rude.

nothing not to like

good location, room good size with good products.

gym could be bigger

Great location and very spacious room. The restaurant is also great.

It would have been great to have an espresso machine in the room

Everything in the room

The darkness of the room , there is no much lights

Design and ambience

The insolation of the door is not good, I heard everything that was behind the door in the hall. Cleaning was made very poorly. The cleaning lady knocked on the door at 9 am..

Good location. Friendly staff

A bit shabby. Ostensibly 5 star but really 4. Tried to get a bedside reading light fixed. Very slack service and had to ask four times. Not what we had hoped for

Style, location

Limited facilities

Shower was the best ever, bed was superbly comfortable. Restaurants were fabulous both in terms of quality of food and service. Staff were attentive at all times but never over bearing. Wonderful

Room was a little small and basic, but we didn't spend much time in it !

I really like the size of the room and the high ceilings.

For more than $ 1000,- per night I expected furniture and bathroom to be in top shape, the room however looked shabby, worn and in need of attention!

Perfect location. Staff was amazing.

N/A

The property was close to Bryant Park, Times Square, shopping on 5th Avenue, and tons of great restaurants. We also like the Parker & Quinn restaurant and the Rooftop bar in the hotel. Room service was also delivered quickly consistently throughout our stay.

I’m all we loved the property, the only thing we would do differently is request a room on a higher floor.

Room was great but lacked storage. Staff was very pleasant and accommodating. We had some issues with our room and it was immediately rectified. Restaurants and lounges were very good and the location was perfect for us.

Room, jazz bar and rooftop restaurant

Noise level from the street made sleeping difficult

Bar closed too early on Sat night. Coffee bar was gone too early on Sunday morning.

location and staff

rooftop patio closed for private event

The room far exceeded our expectations. It was a good size and very clean

Love the location. Also love Winnie’s Jazz Bar and the rooftop bar. The staff is always welcoming & very helpful.

The room was beautiful and I really liked the fact that there was water available.

The overall color scheme is dark grey makes everything seem small and dark

Clean , hip, friendly staff

The bathroom doors are smoky sliders which you can see thru.. the one reason I would not stay there.

The chic boutique style

Food

Proximity to grand central and Bryant park Staff at front desk, Winnie’s and Rooftop

Rooftop menu online not current. Rooftop lounge dj music too loud

No real "view" from a standard room. Even the view from the elevator bank was questionable.

The hotel was close to certain stores that we wanted to go to. The room was clean and spacious enough for 4 people. The beds were really comfy and pleasant to sleep on. The workers in the reception were friendly and quick to accommodate my requests.

The housekeeper knocked on the door at 8 A.M. which is unreasonably early. That was the first time a housekeeper knocked on our door so early in the morning to clean the room. She woke us up and we were unable to sleep afterward.

Location, roof top terrace, jazz music,

Could hear A LOT of noise from the street in our room

The size and design of the rooms. The location is great as well

All fine but a coffee machine in the room would be nice

Decor and location

Stayed there numerous times but the staff has no record of that… bad CRM… NO 24h room service? Seriously? Overpriced for what you get

Good location. Clean rooms, they cleaned our room 2 times per day

Some of the sheets were having small holes which didnt matter to us but kids didnt like it.

Excellent location, very friendly, welcoming and efficient reception staff. Spacious room and bathroom, comfortable bed.

More storage space in room. Restaurant staff unwelcoming, slow and fairly hopeless apart from one female. They let the hotel down. We were forced to find somewhere better close by.

Bistro and rooftop bar

Too busy area, little worn down