Paper Factory Hotel Queens, New York

37-06 36th Street, Long Island City, Queens, NY 11101, United States of America (show on map)

Expert reviews

New York Times review:

“This 123-room hotel in Long Island City, Queens, draws its name from its previous life as a paper factory. A short trip from Midtown Manhattan, the Paper Factory offers an exceptionally friendly staff and a more sophisticated experience than other Queens properties.”

Guest rating

This an aggregated customer review rating of Paper Factory Hotel Queens, New York. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.2 out of 5.0

Ranked 23rd in New York

65£58$81¥8586C$63A$63HK$634S$106SFr76¥514kr668kr489kr630

What guests liked

All you need to know

Located on 37-06 36th Street, Queens, this four-star hospitality establishment is the ideal place for guests in the city looking to get all the excitement and thrill the city has to offer. The hotel offers chic room options for tourists and travelers in an excellent location.

The Paper Factory Hotel is a boutique hotel housed in a 100-year old paper factory building. As such, the hotel features classic elements which are perfectly mixed with modern design. The hotel rooms are fitted with modern amenities and facilities while the rooms are also decorated with elegant colors.

The hotel offers chic room options such as Deluxe King Room, Standard King Room, Superior Queen Room and Superior Room with Two Double Beds. Other rooms in the hotel come with a view of Manhattan such as the Suite with Manhattan View, and the Executive King Room is fitted with VIP facilities.

The famous Museum of Moving Image is about 500 m away from the hotel while the Gantry Plaza State Park is just some 3 km away. The iconic Queens Plaza is only 950 m away from the hotel.

Rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with satellite channels, air conditioning and a comfy sofa. The rooms also come with a private bathroom with thoughtful touches such as free toiletries and bathroom slippers.

Enjoy the best of New York in the Paper Factory Hotel New York.

 

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Location

Recent guest reviews

4.5
Erin

7 June 2023

Beautiful property with easy subway access.

Really beautiful property; spacious rooms easy subway access Available for late check-in

A little on the pricey side.

3.5
Verona

6 June 2023

it was a good location to take the subway

the room is very spacious and very accessible to the subway

we are 5 in the family and they only give like 4 bottles of water in our 5 days stay and the toiletries are so little…

4.5
Georgescu

4 June 2023

Fabulous

Excellent location, very close to subway station, very close to Queens and Manhattan. Spotless clean, friendly and helpful personell. Great concept loved the set up.

As there are no carpets (only concrete floors) in the room a pair of sleepers would help.

4.0
Melanie

30 May 2023

Perfect place for your NYC citytrip

Because the metro is so close by, you're in Manhattan in a jiffy. I really would stay here again instead of booking an overpriced hotel in Manhattan. If you take the subway, what do the 5 minutes extra matter.

On the pictures there seems to be a bar, but there isn't one currently. So the hotel has everything to be a cool meeting place, but it is absolutely super quiet now. Only expect vending machines.

3.5
Anyclari

30 May 2023

Pleasant

Great location. Less than 5 minutes walking from a subway station. It's about 15 minutes from La Guardia airport by car.The room and facilities were okay. Good value for money.

The bathroom wasn't clean. The staff wasn't rude, but wasn't friendly either. They were just okay. They do not offer breakfast, although it seems they used to because of its facilities.

3.5
Jespervp

29 May 2023

Good place for a city trip

Location, very close to subway station. Room, was okay and all the basics were there. Cool old factory building. A lot of potential. Gym was well supplied and the hotel gave good local restaurant advise

For the asked price the service could be better. You had to request for housekeeping for example. No fridge in the room. Also the place has so much potential, but there’s nothing happening. Nice courtyard, big lobby, but no breakfast or drinks are served there. Feels a bit like a remote place. Staff friendly enough, but only when you ask something. I missed pro activeness. Expected more for this price per night

4.5
Wendy

28 May 2023

Good location

Room was cozy, the shower was big. Location was great.

The floor where the room was located was too dark.

4.0
Calin

27 May 2023

good stay and good value

great proximity to underground and quick access to manhattan

the bar could be staffed and front office staff not very efficient, took ages to check in as rooms were not ready on time

4.0
Cornelia

25 May 2023

Nice designhotel

Good value for money.The lobby was a great place to be and theoeople were very friendly. Room had a good size and was clean.

The restaurant / bar was closed. So we could not get any drinks or food and coffee in the morning.

4.0
Kenneth

22 May 2023

Very good

Close to subway , some bars and restaurants nearby.

The hotel bar and restaurant was closed

3.5
Robert

19 May 2023

Cheap enough that I'd consider staying again though lacking in amenities

Very good location: - M/R Train subway station a 1 min walk away (15 min journey to Manhattan); - A fair few bars and restaurants a 5 min walk away; - Close enough to the Queensboro Bridge to walk into Manhattan if you want to (which I recommend doing for the experience) - 7/11 round the corner for drinks/snacks Room: - Very clean and had air-con, no complaints with cleanliness at all - Great shower, very spacious

Services within the hotel: - Barebones for a '4-star' location, certainly nothing beyond what I'd expect from a 2-star - From reading other reviews it seems the bar in the lobby never re-opened since the pandemic. The only drinks you can buy within the hotel are from a vending machine on each floor, and you want to avoid American soft drinks at all costs if you value your health - At the very least, a mini-fridge in the room would have been nice to store drinks/snacks bought elsewhere if the hotel is not going to sell any itself. Room: - I had to lift open the back of the toilet and adjust the flapper upon arrival as it was not storing water to flush. Had to fix this a couple of times across my stay - Windows did not keep the noise out very well, found myself waking up a lot from vehicle noise/sirens outside - TV quite small Staff: - Barely interacted with the staff, however the person I checked in with was blunt and seemed inconvenienced by my arrival which was disappointing.

3.5
Margaret

19 May 2023

it was a good place

convenient to airport

no hair dryer in our room

3.5
Shannon

18 May 2023

It was good, I’ve stayed at better places for that price in other places but I would stay again if I’m in NY.

Nice interior design & decor.

I could hear the next door guest snoring very loud at night. There was a lot of dust piled up in corners & bed sheets have a lot of link that visibly fly up around you when you lay down lol so, beware allergy people. The bathroom sink needed the drain unclogged, very inconvenient for washing hands/face. The toilet, I thought would overflow with just one normal flush, with not even a lot of tissue. The staff is not friendly & don’t have good attitude but that doesn’t matter to me much, I understand the NY attitude but they may rub tourists the wrong way.

4.0
Juliette

18 May 2023

Superbly-located and good value stay

Location was great - a few steps from subway to manhattan (and it's only a couple of stops on the express to midtown), and a 10 min or so walk from places to eat / drink. Bed was super comfy (except pillows) and room was a pleasant temp without a/c (I am not an a/c fan). It was surprisingly quiet too - we slept very well.

We struggled to get housekeeping - I asked repeatedly for bins to be emptied, and the only time they were was when I happened to be in the room when housekeeping came. Also the pillows are poor quality and there aren't enough of them!

4.0
Anthony

17 May 2023

would stay again

room was fine - good storage, shower and toilet facilities good location excellent - quite close to centre, and metro at end of the street table tennis , gym and other games were great we needed a few things from the reception and they sorted it immediately - well done., but they could smile a little :)

staff could be a bit more friendly, but they were helpful

4.0
Robert

16 May 2023

Very good

Design, location

No food available in house. They should st least have breakfast available.

3.5
Lukas

10 May 2023

Acceptable place for short NYC stay.

proximity to Subway directly to Manhattan.

room was different than booked. Receptionist (male) was not very welcoming. the two girls next morning were more friendly.

4.0
Andrea

10 May 2023

Comfortable hotel, ideal for business travel.

Excellent location. Comfortable room. Quite hotel, excellent for business travel. Plenty of street parking and a subway entrance across the street.

Hairdryer missing from the bathroom.

4.0
Catherine

9 May 2023

modern convenient quirky place to stay near centre

it was quirky and the decoration was picked carefully to bring the former factory back.

I wish there was a bit of a coffee place or simple snack buffet at reception as it felt quite empty with a lot of unused space

4.0
Elizabeth

4 May 2023

Comfortable stay & perfect location for our weekend in Queens

Very cool, renovated building, clean spacious room & friendly staff. Hotel was easy to drive to with plenty of street parking. Also within walking distance from the event we were attending during our stay.

No restaurant/bar in the hotel.

3.5
Jocelyn

30 April 2023

Pleasant

the industrial feel

4.5
Kittikorn

27 April 2023

Fabulous

It's a great value hotel. Large size rooms for NYC standards. Less than one minute to walk to the subway. You can get to mid town in 15 minutes.

4.5
Andrea

25 April 2023

Fabulous

This is a very nice hotel with generous and inviting common spaces and interesting historic detail and decor. I really enjoyed our stay there and would certainly return. The surrounding area seemed safe and offered some good options for food. Try Big Apple Eats for breakfast. We easily found street parking a block from the hotel.

Nearby train service was disrupted at night. This is in no way the fault of the hotel, but it does make for a consideration if you are visiting for easy subway access to and from the city at night. During the day, regular service was no problem. It would be nice if the hotel offered fresh coffee in the lobby in place of the individual machines with subpar coffee in each room.

4.0
Antesa

22 April 2023

A simple and no fuss overnight.

The room was spacious and creatively designed and it was quiet. Temperature in the room was ok for an overnight stay (someone mentioned a comment about this and I did g have the issue but also visited on a mild spring evening).

Although the beds were a little firm for me, I actually slept very deeply and didn’t have any issues because of it.

4.0
Lynn

20 April 2023

Okay place

The hotel itself was really nice (industrial style) 24/7 reception Close to a 7/11, restaurants/bars and Subway.

You have to ask to clean your room Our deposit was not released after check-out. We are still waiting for it (3 weeks later) Queensize US is small for Belgians 😁

Hotel facilities

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre
  • - Fax/photocopying

Reception services

  • - 24-hour front desk
  • - Luggage storage (additional charge)
  • - Concierge service

Activities

  • - Fitness centre
  • - Golf course (within 3 km) (additional charge)
  • - Games room
  • - Table tennis
  • - Fitness
  • - Yoga classes
  • - Temporary art galleries
  • - Happy hour (additional charge)
  • - Tour or class about local culture
  • - Cooking class
  • - Live music/performance
  • - Live sport events (broadcast)

Outdoors

  • - Terrace
  • - Sun terrace
  • - Outdoor furniture
  • - Picnic area

General

  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning
  • - Designated smoking area
  • - Vending machine (drinks)
  • - Vending machine (snacks)
  • - Shared lounge/TV area

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping

Food & Drink

  • - Snack bar
  • - Special diet menus (on request)
  • - Wine/champagne
  • - Fruits (additional charge)
  • - Coffee house on site

Entertainment and family services

  • - Board games/puzzles

Accessibility

  • - Wheelchair accessible
  • - Toilet with grab rails

Miscellaneous

  • - Key access
  • - Key card access
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Access to health care professionals
  • - Thermometers for guests provided by property
  • - Face masks for guests available
Check availability 65£58$81¥8586C$63A$63HK$634S$106SFr76¥514kr668kr489kr630