Hotel CitizenM Times Square, New York

The pillows are no longer soft— hard as rocks. I used to count on soft pillows at CitizenM and do need them for a comfy bed & sleep experience. Please bring back soft pillows!

See above. Also, no oatmeal!!! Used to serve oatmeal! Otherwise good experience.

Almost everything, the staff , the location and the room

It was just they have only two elevator and it was very slow to take it

The location,type of mattress,the view

Quite small room

location was great, conveniently near metro, room super clean with daily change of towels and linens, staff absolutely amazing, friendly and nice.

n/a i truly liked everything

Excellent room with a view! Hotel sits in a prime location to every direction you wish to venture. Rooftop bar with a splendid view of the city at night. Openbar until 2am Staff: professional, relaxed accommodating and welcoming - No acts, no pretence.✨️✨️✨️✨️✨️

Breakfast options were repetitive and slightly costly. Expected this location (as the European CitizenM) to be outfitted similarly. Had a couple minor challenges with a blocked bathroom sink and toilet seating, but it did not ruin my stay! Missed the kettle and tea tray in my room.

Location and breakfast (very value for money). Comfy bed.

Room size and room layout, bed secluded between walls

Nice and kindly Service .-) Room kept clean and Adisa, TOP level service ♥️🙌♥️

None

Location, roof top bar

Breakfast

Location and decor

Staff at bar in morning were a little fisty

Central time square, everything was a close walk.

A little too small for bigger guy

Great price for the area! It was close to everything!! Also, the lobby felt so comfortable, like a living room! The breakfast is delicious as well. The space is very efficient as well!

The bathroom. It is very close to the bed. You are in a plastic pod while the bed is about a foot away. I am shy for number 2 so I had to go down to the lobby to use the bathroom every morning.

Friendly staff, comfy bed and great location for our 5 night stay.

Everything was great, could not fault.

Feels like a good place to be. Right vibe

One elevator was down

Love CitizenM. Staff are awesome, food is great. Thank you!! Love the lobby and bar area

Nothing. It’s great.

Great property

Location and staff

The staff was friendly and very helpful

Crawling over my partner at night to get out of bed

Nice location very clean hotel

Location

No complimentary coffee/tea Lifts were not good

Everything

Location, price, cleanliness

Clean, modern, updated room

Staff were very friendly and helpful. Public areas bar and restaurant were good. Great location

Both myself and my partner have worked in hospitality for many years so we know what to look for and happy to wait if staff are busy, sorry to moan but the one and only issue we had one evening at the bar downstairs, it was quiet there was 5 staff talking amongst themselves they ignored us for around 10 mins. Wasn't very happy at the time.

Location

Great modern hotel. Perfect location in the heart of manhattan

location was ideal and decor was really fun- bed extremely comfortable. It felt like a little oasis tucked into Times Square-

elevators were a bit slow-

Location is fantastic. The hotel has a new, unusual vibe… love it! The room is stylish

The room size is too small , the bathroom sink is outside the bathroom and near my bed.

Perfect hotel for couples city break retreat - excellent location within walking distance of Broadway, very comfortable bed, good vibe in common areas.

Quality & newness of entire hotel. Bed was very comfortable

Staff was a little too comfortable around guests, goofing around and dropping f bombs. Rooms are super small, but well appointed.

The hotel is amazing BUT very noisy.. I love the CitizenM hotels the vibe the breakfast etc and I visit them all the time but this one is too noisy

The hotel is in a very central area however there is a lot of noise I could not sleep in spite of the fact that they were very nice and moved me from floor 4 to floor 18

Location and cleanliness

The elevators were not working appropriately

CLEAN, SIMPLE, Just the space you need

the shower handheld head had a broken switch so it was was on a low pressure setting that could not be changed.

Beautiful, comfortable, clean and excellent location

Nothing

Good location

Small room like most rooms in NYC

Wonderful lobby with plenty of places to hang out. Great breakfast. I was worried about the elevators being slow, but it wasn't bad at all. Loved the high tech room with easy control over lights, blackout shades, etc. No long lines to check in/out since it is self-service on screens that are very easy to operate. There was always at least one person at the desk and they always responded to our questions very thoughtfully and pleasantly. Excellent staff!

The room is compact, which is fine because it is well-designed, with 2 separate closets and a compact fridge. It was fine for my daughter and me, but the bed position is tight. She slept on the side of the bed flush against the wall, and had to climb over me to get in/out. I also wonder how they change the bedding on those beds - the maids must have a lot of core strength! All in all, though a good experience at Citizen M!

Location, funky vibe, clean room

No rooms w twin beds, small room

The whole place was super cute! I was actually expecting a janky hotel because of the price, but it was so so nice. It was trendy and clean and kinda blew me away. The room is a "micro room" but it was totally fine. It was just my daughter and I so it was perfect for 2 people. Would 100% stay there again!

The only thing I didn't like was that there was no free drip coffee. I mean, I get it, I guess but I thought that was weird.

Comfy and convenient

Extra towels required particularly floor mats, don’t need room cleaned or serviced for a 1/2 night stay. Just provide the extra for comfort.

It was a great location and very clean, however the room was very compact.

The bathroom areas was part of the room worn fuzzy glass and a curtain for privacy.

Great location, cool eclectic decor, friendly staff, and great bars.

Nothing

great location friendly team. Fantastic rooftop bar. Everything we needed. No fuss. Clean and comfortable.

Only two things i would say that could improve things reangle the bed so one does nt have to climb over the other if they need to hop out in the middle of the night. A reusable bottle of tap water in the room would be a welcome touch. otherwise perfect!

Lobby had a great vibe, breakfast was great, location was awesome, staff was friendly.

We were surprised by how small the room was. The tech Gadgets were nice, we had everything we needed.

A great location, gorgeous hotel and rooftop bar. The beds are so comfortable and the views are insane. Staff were lovely. I will definitely be recommending to my friends and family and will book again.

N/A

Very comfortable bed and nice room. Very clean and the staff was just lovely!

Maybe the room could be a bit bigger.

Modern, very clean, comfortable bed, center of time square.

Elevator, trash bin (the maid didn’t clean up)

The location, staff and amenities were top tier for New York City

The rooms were on the smaller side but still functional for me and my sister.

The location was great for us. Near subway, within walking distance to pier 88 for cruise, right in the heart of Times Square. Staff was very friendly at check in. Loved the I pad to control everything in the room, lights, TV, air cond

The staff was supposed to contact us about something we left behind, but they never followed up.

I loved how unique citizenM is! The decor is incredible and put together with the eye of a talented and humorous artist! The breakfasts were varied and wonderful, the lounge atmosphere had games and books and plenty of things to do. The king size bed was quite comfortable and I couldn’t ask for a better stay. The staff was absolutely wonderful as well.

Nothing, it was great!

Great experience! Lovely staff and great facility!

Location and super nice design!

Location and a very well thought out hotel

No facility in room to make a hot drink