Hotel CitizenM Times Square, New York

Design, layout

Need plugs on both sides of the bed!!

The hotel was generally comfortable and clean

but unfortunately, the soundproofing was a major downside. I could clearly hear the elevator operating and noise from the neighbors, which made it difficult to fully relax. If you’re sensitive to noise, this might be something to keep in mind.

All of the staff were so friendly. It was really nice to feel comfortable leaving your room to go hang out in the bars or “living room.” The location was close to everything. The hotel was modern.

The rooms were tiny but I think that’s expected everywhere in that area.

Hotel very modern Our room was very clean with a view over the city Breakfast varied and good value for money Location 5 mins walk to Times Square was great

NOTHING

Great hotel at an even more great location. Small rooms (as all rooms in Manhattan) but fully automated with a tablet for blinds, lightning etc. We really enjoyed the rooftop bar

Checking in, it’s do it your self

Cool And funky

No full length mirror .

Comfort of the room, cleanliness and above all the bed and the incredible pillows.

I expected a lot more from the shower. I think the water outlets are clogged and not much water comes out

The cleanliness was a great feature of this hotel. I love the room rooms have no carpet. I also enjoyed the location, which was within feet of most Broadway shows. It was also between 20 minutes walk to Saks, Fifth Avenue and other major department stores. It was less than a half of a block away from the closest subway station, which would take you to Canal Street, the world trade center, and all the way down to the ferries to see the Statue of Liberty

Food was just ok, breakfast was decent!

The room was small, but had plenty of storage for clothing and such. The room is very European style, compact, efficient, truly designed for sleeping and getting ready. Two major positives was the functionality of the iPad to control everything in the room and the bathroom. The iPad was Incredibly easy and intuitive. The bathroom, while small, had the best shower for the space provided. Overall, if you’re looking for a hotel in a very convenient location on Broadway and in the heart of uptown, you can’t do much better for the price.

While the bed was big, there was access to it on only one side. If you’re older or less mobile and sharing the bed, may be difficult to access. Also, due to the size, there’s nowhere else to sit besides the bed. Additionally, the fridge was incredibly small. Be cognizant of that with leftovers and takeout and even just for beverages. A couple 20 oz bottles is all that will fit

Staff were extremely friendly and welcoming. We got engaged and they gave us a card, drinks, breakfast and Prosecco on the house! Couldn’t do to much for you. Lots of recommendations. Felt like coming home. Amazing central location. Escape from the craziness of New York!

Roof top bar could have had more selection on drinks, shots cocktails etc. tea and coffee facilities in the room.

Friendly staff, location, smart home design with tablet, breakfast, rooftop bar with incredible views and cocktails with reasonable prices

Narrow rooms with not enough space for two uitcases, no windows able to open

It was close to Everything !

We were mislead that the room didn’t have the option on two beds which made us have to get two rooms

Location amazing Staff excellent very helpful

One thing I would have liked was tea/coffee ie jug But that was not too much of an issue

Casual, efficient, comfortable, clean,great location, friendly staff

Strong smell of carpet cleaner? Air freshener?

Excellent location, just steps from Times Square and close to a subway station. The rooftop bar has amazing views. The bed was very large and comfortable, and the room controls via iPad were super convenient and modern.

The room was a bit small, with not much space for luggage (we had two large suitcases).

Everything was far beyond our expectations. Staff was wonderful, professional, friendly and efficient. Our room was clean, well provisioned, and perfect for us today.

We have no complaints.

Comfy bed, great location, friendly staff, easy check in/out. Great experience overall.

Room is a bit small but to be expected for such a location in NY.

Clean, comfortable and centrally located

Nothing!

Location and the roof bar

The room although small is super well designed so little need for more square footage.

Nothing to dislike here

Hotel is in an outstanding location! It is very stylish and has a relaxed vibe. It is super clean and the rooms are well kept. Staff are very helpful and make you feel welcomed and they are very nice. Recommend for anyone planning on Times Square!

Location was great, clean room and love that everything can be controlled by ipad.

Breakfast was great - gluten-free options. The lobby is comfortable and invites to hang out out. The gym is small but very nice. The rooftop bar is great. Very friendly staff. Great location. We really enjoyed our stay!

The rooms are small, but that’s expected given the location.

Location, room size, bed and funky vibe

N/A

Check in was easy and the gentleman at the front desk was very helpful. Immaculate room, delicious breakfast, perfect space to work downstairs and for coworking on the mezzanine and outside. A little pricey but always worth it as a business traveler- you know your audience!

Price seemed higher than normal

It’s literally right in the heart of town square. Tons of eating options and you can walk anywhere in 15 minutes

Everything

Nothing

Everything Decor lovely Location excellent Staff good

Nothing

Lobby, breakfast and bars were amazing! The lobby bar/restaurant seriously made me the BEST latte I’ve ever had! Staff were exceptionally friendly and our room was clean & updated. My son and I had a wonderful experience staying here for our first mother-son trip to NYC. Bringing hubby back soon!

Rooms are super tiny but to be expected at (most) NYC hotels.

The room design is not traditional but is well designed, very clean and comfortable. The fridge, safe, general storage are good.

I was not happy with the booking.com taxi transfer - I moved from one place to another and stood in a clear distinct place under the G as requested but I gave up after 20 minutes and paid for my own taxi.

Fantastic hotel with friendly staff and in a superb location. I hope to return to NYC on another trip and I would stay in the same hotel again. Great view of the city from the rooftop bar.

Nothing we didn't like, couldn't fault the hotel at all.

Great apartment in a perfect location and Alessandro was very helpful for the checkin and checkout. I will definitely go back to this place in Milan (either for work or visiting the city center)

There should be more breakfast options, and the rooms and other areas could benefit from better maintenance.

I believe the hotel would benefit from offering a wider variety of breakfast options. Additionally, both the rooms and other areas of the hotel could use better maintenance.

The location is perfect for all the sights. Plus the staff are exceptional. Especially Ben who made me a hot toddy to ease my laryngitis.

Room was quite small and the view was t that pleasant. It didn’t affect my overall stay though.

Modern hotel in a great position

Great location, everything within easy access and walking distance. Good breakfast selection, nice room, great drinks & service.

Breakfast was expensive, especially paying $22 for a child. Would have been nice to have complimentary mineral water in the fridge.

Practically everything

A very small room

Very convenient to mid-town & Broadway theatres. Very modern and new hotel. Lobby and rooms very stylish. Easy check-in and check-out…

Everything was good- no problems…

Location, venue

Prices

All was perfect. We were next to the lifts however, so a little loud at times

Location was amazing very central, the hotel itself was beautiful, the staff were super friendly and helpful and the room was a bit small but really comfortable, I slept so well!

Rooms could be slightly bigger and breakfast could have more variety (more fresh options). Also a coffee machine in the room would be fantastic! :)

Really nice concept, comfortable, location, rooms are great. Incredibly friendly staff

Amazing location. Very good breakfast. Very lively atmosphere at the lobby/bar.

The bed was awkwardly positioned under the window, with three sides against the walls. This made it difficult for the person sleeping next to the wall to get out of bed without having to climb over the other person.

Everyone on the staff was so helpful and pleasant. Great location to great food, subways, and entertainment.

Amazing location!!! So close to Broadway shows, subway, Times Square, etc. The bed was sooo comfortable and we loved the iPad controlled room and the fun features. The view from the rooftop bar was great (see picture). All the staff were friendly. They have what appeared to be a nice breakfast, but we did not participate.

The room may be a bit tight/small for some people. It was not an issue for us, but I can see others might not like it- particularly how the bed is up against the wall. If you’re sleeping on that side you’d have to climb over the other person to get out of bed.

The room is a bit small but it has everything you might for a short stay.

Breakfast was great.

Great location, clean and comfortable

it all worked well and great shower, very comfortable bed, and did what it needed to do. Good TV, facilities all very good. Good breakfast which was good value. Staff all very helpful.

I would have liked coffee and tea making facilities in the room. I would have liked more that the room was serviced everyday rather than having to opt in.