LaGare Hotel, Milan

Good location

Very rude and rough front staff. My total amount is 2560 euro. But they hold and already deducted from my card amt euro 4005. So that they deducted more 1445 euro. They did not reply for that. Till time I have not recd my excess amount deducted from me.

Concierge service, excellent breakfast, amazing shower

Small variety of food in the rooftop restaurant. It's challenging to control the lights in the room.

The hotel was very luxurious and the staff was very helpful. We were traveling with an infant and they attended to our every need. The facilities, including gym and spa, were amazing. The bed was comfortable and the blinds in the room meant we could sleep comfortably without disturbance from the sun.

The room was perhaps on the smaller side, but still large enough to comfortably fit a cot and move around in.

The staff were very friendly. Location was very close to Milan Central Train Station

A little to far from city centre. Not enough space in room for 2 large suitcases. Guests could use a little more storage options.

Staff really fast to assist us with luggage and baby stroller up the stairs! :)

Modern, clean property close to the business district.

Beds comfortable

Room decor was a bit dark

Location, decor

Staff at breakfast place weren’t very cordial.

Clean rooms

On the first night, they arranged us to an accessible room which we find more inconvenient than the normal ones. On the second night, there was water shortage in the middle of shower

Fast checkin, good breakfast with great personal always smiling and helpful. Cosy beds, pillows with the right height for good sleep :) Location can't get better if You want to see Milan center and Como Lake, train is right around the corner only 5min. away. Thumbs up for customer service through whatsapp, superb fast problem solving, like we got dental kit in a couple of minutes.

Would be great if mini-bar would have some snacks. Lighting switches are connected wrong - some goes off pressing down, the others pressing up, electric did not do his job properly :D

Excellent size room, well appointed bathroom. Very lovely chocs and fizz as welcome gifts. Super friendly and helpful staff who spoke good english.

Its a touch further out fomr the centre than Id expected - but it was easy to get Taxis back.

Nice, clean rooms, although on the smaller side. Excellent service and amazing breakfast. The spa was quiet and relaxing, great experience after a busy day. Hotel restaurants offer both great service and food.

The hotel is advertised as a central location, and although the location is very good, I would not describe it as heart of the city. Having said that Milan Central train station is around 10 minutes walk, hence very convenient. One thing I really did not like, is the fact that they reserved funds on my card for an amount significantly exceeding the price of my stay and the funds are still not released four days after I checked out. This is unacceptable and for me this is a reason I would not consider this hotel for a future stay in Milan.

Super friendly staff who were extremely helpful. Comfortable bed, great shower and soundproof room. Close to an excellent restaurant and the train station within easy walking distance.

amazing breakfast, good location, nice staff, nice design

small room, no iron in the room, spa for extra paying, room was cold

Everything was super clean and rooms felt new and fresh - housekeeping is excellent! I felt safe, slept well in a great bed and loved my room. The staff was very friendly and helpful. Would definitely come back. Especially because it’s close to the central station- easy to get to Airport Malpensa.

I loved the SPA and pool but didn’t love that you have to pay an extra fee for it- it shall be included within the room rate. Easier for everybody. Although I slept well and I didn’t hear any street noise I was able to hear my neighbor’s door slam a lot.

It was very clean and the staff very helpful

The gym is too small

The staff was very helpful and friendly ,especially at front desk, they was more than willing to go out their way to help you, as well as the gentlemen who take your luggage at the front of the hotel and are able to contact a taxi for you! The hotel isn't to far from anything and is in walking distance on centrale station!

The food was absolutely awful, very bland and tasteless, but what topped it off was it was the smallest portion known to man kind. There wasn't really any parking at the hotel and the room was a lot smaller than expected

The reception staff were very helpful and answered all my questions with a good attitude. They serve an excellent fresh breakfast. The hotel was immaculately clean. I found the suite was I given somewhat dark and believe the decoration could be improved upon although I believe it might have recently been refurbished.

I found little to dislike. The hotel is well managed but more of a commercial hotel than for a tourist.

Location and guest service

Lights too dark

No real smart TV

Staff very helpful

Switches in beds hard to understand Bedrooms badly lit Pan seat loose Pan flush broken

The Rooftop bar above expectations- actually pretty busy and excellent vibes, dj, music and people

Small gym, Overpriced

Room was good quality and bar on ground floor was good. Was given early check-in which was big positive

We tried to arrange dinner and drinks at Sky Garden bar and were told during check-in it would be arranged. When we turned up there was a function and we couldn’t go in so impacted our plans for the evening

tidy clean room, comfy bed

bathroom door didn't lock nor did the light turn off, not ideal in such a small room

Property was clean in general. When we got our room there was 2 half empty bottles of water and the bed had imprints of people sitting on it. We called down to the front desk and complained. The room was then cleaned and we revived a box of chocolates. Wasn’t the best start to the trip, but overall the hotel is clean.

Food in the restaurant was shocking. Being in Italy you would expect the food to be tasty, especially a pasta dish, however it was disgusting. We ordered pasta and meatballs, the presentation was horrible and then the taste…. It was like it was microwaved, the meatballs were tiny, very unpleasant looking and they tasted disgusting.. didn’t taste like meat. Couldn’t eat it.

The service from the staff was exceptional. They are friendly, professional and helpful. The room was really nice but would have been nicer if there was more space. The location was perfect for getting to and from our explorations around the city. It rained a few times throughout the trip, so it handy that the hotel provided umbrellas as they came in handy. We were also able to take them with us when we left, which we were grateful for. The breakfast was amazing, we only wish we had the more room to eat more. Lol. The designs, interior and smell around the hotel was amazing.

The King room was smaller than expected. The view from the hotel wasn't great, but no fault to the hotel of course.

Close to train station, relatively cool looking hotel

The room is rather small, and i had double charge when checking out but this was resolved about 1 week later.

Perfect location for the main train station

the property is very clean and has a great location. a lot of restaurants are in the neighbourhood en its very close to the train station.

some of the staff werent friendly.

Windows do not open

Very nice staff, great location close to the train station, wonderful breakfast, enjoyable nearby restaurants

Very dark, especially the halls

the room the location, very close to the station

they didn't clean our room on the second day

Feeling secured and safe. Very close to train station. A big and comfortable bed.

Air con. can’t adjust down the temp and it is somehow quite cold.

Breakfast was not included Room was decent size

Lighting

A good option if you need to move around a lot with trains, as it is located near Milan Centrale. Not a great neighbourhood I have to say. No breakfast included, but they do offer self-made coffee (there is a coffee machine and free of charge capsules in the room) every morning.

Room was rather small, no breakfast included. Not situated in the most beautiful area of Milan, however, proximity to train station is a plus if you are using trains a lot.

Breakfast

Having the spa early enough

Great location Friendly staff

Perfect stay, very good rooms, need to Central Milan station

More vegeterian option is breakfast would have been good but they tried their level best

The location is fantastic for the train station and only a short walk to all the main attractions and shopping. The great thing about the hotel is that it is a new build and very comfortable.

It is disappointing however that access to the sauna and spa (not the treatments) is not complimentary with the room stay.

Nice modern hotel with great staff. Location is a bit out from centre, but with public transport this is not an issue. Close to some really nice local restaurants and near the beautiful BAM park.

The roof top bar is nice, however it is just way to expensive, €12 for a small bottle of beer and €20 for a cocktail. Hotel has a wellness centre but charges €30 for guests, have never seen this in a hotel before. The king room is actually really small, not much space when 2 suitcases are laid out.

Nothing was bad. When planning a business trip for 11 people. Its very nice when not too many things unexpected gets wrong.

The beds was not separated and when tehy finally was, tha space between them was very poor.

Great location near central station. Terrific rooftop bar and lounge; popular with younger crowd. Nice breakfast buffet.

Rooms are very small and a bit cramped especially when there are two people per room. A bit pricey for the room size.

location, near the main train station

Breakfast was very nice. Room was clean & comfortable. Location close to the railway station.

Repairworks in the hotel, which did not allow to use some facilities.

Very convenient location just a few blocks from the central train station and metro.

Not a whole lot of restaurants nearby. Located in Chinatown area.

Good shower, friendly and attentive staff, smooth check-in and check-out. Rooftop bar gives a great view of the city. Generally excellent decor.

Bed was just high enough for our cats to hide under without us being able to retrieve them. Room advertised as having bath + shower but only had shower. Room service was uncovered and only average.

Loved the breakfast. Everything I wanted was available. And the quality was superb. The Skybar is a hidden gem to experience sunset in Milan

The cleaning lady did not replenish the toiletries and the minibar. , The Spa facility was not what I expected. It was NOT exclusive. So I could not relax knowing there are males in the same sauna/pool/turkish bath... I felt uncomfortable 😩😩😩 I tooo the last slot (9-11pm) and the cleaning lady was hurrying to go home and just left me to figure out things for myself. I have NEVER been treated this was in ANY SPA ANYWHERE in the world.

The staff is friendly & the hotel is very well designed.

To be honest I‘d expect that the Spa is included in such a priceclass.

location

smell of cigarette smoke everywhere outside my room

property was in a great location to the train station. functionality of the room was great

property could use some updated touches. was a small room for the price