The Shelborne, Miami

Following the good reviews I was really looking forward to staying here. The hotel itself is very aesthetic. However, the staff were unfriendly, extremely slow and even gave us the wrong bags to leave with on checking out seriously questioning the security of this hotel. The bar was not stocked with simple drinks for the quality of this hotel. It is also right next to an extremely loud building site so say goodbye to any relaxing sunbathing. They did not top up the cotton pads over the course of our stay suggesting lack of attention to detail. This is over priced massively for the experience we had. So disappointed

Everything apart from the aesthetic

Great location and proximity to beach.

Only one elevator worked. Electricity went out for several hours and staff did nothing to help guests. The rooms are tired. Definitely not what I expect from the Proper brand.

The overall aesthetic of the hotel, especially the pool, are beautiful. Service is excellent.

Overall just not worth the cost per night in comparison to other hotels in this class in Miami. While decor/aesthetic is appealing, the room & bathroom are both quite small, and various aspects miss the mark on functionality. We just found ourselves constantly frustrated in the room.

Smaller size of the property, art deco style, beach

Staff often confused, impossible to get pool chairs unless you are there at 8am, the 15 min policy for pool chairs is ridiculous, food options are limited, no real vibe, rooms small for the price.

That it’s new

Rooms and bathrooms are too small. The service was not good. There was no room service.

Aesthetic & Hospitality

Loved everything

All good.

All good.

Beautifully renovated, best location, great service and absolutely amazing housecar. Beautiful bar, great beach chairs.

There is no room service after 11am. You can’t order breakfast in advance the night before, only in the morning. Food options are very limited and too “healthy”. You can’t get a regular harsh brown without quinoa and other stuff. No regular bacon. No regular berries, just seasonal whatever that means. Oh and the hotel had the slowest internet on the planet. It was extremely annoying. I had to use my mobile data which is not great because hotels internet was extremely bad. Cafe in hotel is only open until 11am and serves mostly matcha and oat milk lattes. Thank god there are a ton of cafes around to get my regular whole milk cappuccino.

The most beautiful Hotel I ever stayed at! Everyone just lovely and helpful. Aidan knows everything and Felipe such a helpful young man. They want to make your stay the best you ever had. Service at the pool incredible. The whole staff just nice and attentive. Had an incredible week with my 2 sons ( 20 and 16yrs) We ll definitely come back!

Nothing

stay here! it’s brand new and amazing

New hotel with amazing workers!! Everybody was really nice and welcoming! The pool staff and especially Gabriella and Rafa from the front desk! We had a great vacation there!!!!

From the moment we stepped into the beautiful hotel till the last day we were greeted by the kindest people and taken care of. Everything in the hotel is outstanding and so thoughtfully designed. The pool is SO pretty and the staff was extremely helpful and attentive. The beach chairs were wonderful, every single day we would go out to the beach for the first half of the day and end by the pool. It was great. And the rooms were so sleek and comfortable, we'll definitely be visiting again.

There was only one small hiccup while we stayed around the pool getting some work done -- it was communicated to us the day before it happened which was helpful but a bummer nontheless. When we stayed the hotel had only been open for a few weeks so we understand they're still getting everything ironed out. We shared our feedback with the staff and they went above and beyond to take care of us. While the pool being out of commission for an evening wasn't ideal, the way the team handled it was out of this world and makes me only want to go back to the Shelborne for all my future Miami visits.

I LOVED everything! I've always been drawn to mid-beach, and the hotel was absolutely perfect - cozy and scenic room, tasty and healthy food, chill bar and pool vibes, and the staff was absolutely LOVELY.

There were some minor issues with one of the elevators not working, but it didn't ruin my overall experience.

Top notch under every aspect.

Lovely colour scheme throughout. Nice pool. Good beach access.

Charged twice for my stay and charged two deposits / holds of $400 each. The desk staff seemed to find this hilarious; this is a new hotel, not an established one so as a tourist the fact it could be a scam was all I could think. Luckily I have bank alerts each time a payment is made so I was aware. I was so afraid of any more money being taken from me by the hotel that I paid for my dinner in the hotel directly instead of having it charged to my room. The double stay charge was returned. But to date, despite multiple attempts to contact the hotel, they have still not returned my deposit / hold. I’ve contacted my bank who say they are waiting for the hotel to agree to release the money. So much stress that completely ruined a spontaneous weekend trip to Miami!