Hotel Downtown, Mexico City

The premium king room was amazing. Beautiful. The place has an incredible atmosphere, it used to be a palace. Breakfast are delicious.

Just, the pool was unfortunately closed, and there were no drawers in the room. The AC was making a loud sound.

Good location, big rooms, comfortable bed, staff were very nice.

We were not notified the pool would be closed in advance so were disappointed not to be able to avail of the amenity, which was a big favor in our selection. AC unit was old and a little loud. Some noise from a private party of the roof one night.

The location is amazing and the staff are just wonderful. The building itself is beautifully historic and the food and drinks we had at the hotel were exceptional. Gorgeous rooftop pool. Its an oasis of calm in the city centre.

Tiny things really. A coffee machine in the room would have been a plus, and if the hotel had provided a couple of bottles of bottled water. The bathroom situation is slightly strange, there are curtains instead of solid doors in each of the bedrooms.

Great Location and loved restaurant below.

I did not have a window and my room was very dark. The air conditioning was very noisy.

Location was absolute close on foot to various historic spot.

We were obliged to ask the change of the room due to excessive noise of pumps of pool at top. Further more hotel flat is at 2nd floor where as there is restaurant at the main entrance and bar at pool side . Toy have to be prepared excessive noise if you are planning to rest before midnight

breakfast was great, restaurant downstairs was great.

The rooms are really dark with poor lighting. We stayed in more than one room and some had really loud or really poor ac

the hotel is an amazing old palace style structure. Room was stunning and huge. breakfast was excellent. staff couldn't be more helpful. Be aware however that Downtown is a multi functioning venue so certain floors are open to the public such as the ground floor where there are 2 superb restaurants and a lovely bar, the second floor where there are a selection of luxury boutiques, and the top floor where there is a rooftop terrace and bar. third floor is where the hotel rooms are located. Could run the risk of being too busy/noisy for some.

my only slight complaint was the party held at the rooftop bar every Saturday night. Music didn't go on beyond 11.30pm and with my earplugs in and aircon on full blast I could barely hear the music, but without those it would have been troublesome.

Location. Breakfast was good. Having a restaurant on the premises was excellent.

The lighting was awful. There was no daylight at all. The wooden bed frame was awful if you had to get up at night. We had the sound of rushing water waking us up at 6.30 am which lasted over an hour. Dreadful.

location and dining options

extremely poor lighting both in the room and at elevators. Dangerous!

Rooms are nice / spacious size Great size roof top pool with many sun beds and seating Number of restaurants and places to have nice drink Good mini bar stop up

Bathroom - no doors or ceiling to the toilet allowing some of the "business" smells to linger around the rest of the room

This is a wonderful hotel - beautifully designed, fabulous, friendly staff, with excellent food and drink options within, great location + the rooftop pool.

The breakfast that was included was poor. It really wouldn’t take much to improve it - some better coffee, decent eggs and a bit of fruit. at the moment it’s barely worth eating which is a shame when everything else is so good.

Lovely hotel and lovely rooms with very high ceilings. the breakfast and rooftop pool area is amazing and a great calm sun spot away from the noise of Mexico City

the rooms were a bit dark, and the breakfast could cater slightly better for vegans. although they did adjust one dish to suit!

we booked this as a last night of holiday treat. I wanted something a bit special but not as generic and business feel as the Hilton. this hotel delivered. the decor and design of the property was beautiful. its incredibly Instagram photogenic and really well thought out. sitting in the heated jacuzzi at sunset was lovely and bougie. I love the multi stem trees separating the ground floor and first floor, the candles in the hallways at night and the general attention to detail. Lastly, I don't think the promo photos did the hotel justice.

I loved it. only small bits.... the staff were a little snooty until they realised you were a guest but I guess that's common for a hotel of that price. i don't have a lot of experience of that. I felt the restaurant downstairs wasn't really worth the money, the food wasn't amazing, the service was rushed and it was a bit packed in, freezing and drafty.

this was a generic hotel that served our purposes for one night The staff were extremely helpful and friendly. So nice not to have ask for bottled water - there was plenty available.

The lighting is awful.

Great location in a beautiful old building. Chic design and the staff was accommodating and very helpful.

My only complaint would be about the lighting. rRoom lighting was very dim and there wasn’t enough light especially in the bathroom.

cool style. nice restaurant

the rooms are dark with no natural light

-amazing design -great location -fantastic restaurant

-the driver that was supposed to meet us at the airport didn’t show up

Fantastic hotel in great location

The people on front desk were charming but unresponsive. I had to keep asking if they could book me a car - I asked 5 times over 3 days before I got an answer.

Fab location, beautiful architecture, rooftop bar all fab.

I have learnt that I really need light, the lack of windows and dark breakfast area did something to my circadian rhythms that I think made it difficult to adjust with the jet lag.

stunning inside and out! the bed was comfortable, the snack options thoughtful, and the staff very courteous and helpful.

the lighting in the room is grand and also a bit off-putting. given the high ceilings and the brick and cement materials, there’s not much privacy sound wise when one uses the bathroom.

Loved the design mix of old and new - the architecture was beautiful! large rooms and our terrace had a fantastic view. rooftop bar & pool had a great vibe. Azul Historica restaurant in the courtyard was beautiful and very good.

rooms needed more light and a ceiling fan - the AC needed help with the tall ceiling

interesting building. lovely roof terrace. staff were helpful.

room had a window overlooking ground floor restaurant. this was only external daylight. we were restricted from using breakfast facilities on one day due to a conference (breakfast supplied in sister hotel)

the hotel is beautiful and has a nice restaurant within it. it’s open air concept created a cool atmosphere

the only weird thing was that it was very dark. they also don’t have a lot of outlets (none in our bathroom or near any mirrors so it was hard for me to do my hair.

The design

The lack of staff service

nice design, large room, beautiful bathroom

room is a little dark (window is partly covered)