Hotel Napoleon, Memphis

Room was prefect. Staff was awesome.

Elevators were extremely slow

We felt that parking should have been included. We were not aware that the hotel did not have their own parking lot.

Clean great staff ready to assist at all hours, shrt walk to Beale st and the Arena as well as alot of the restaurants

Can't find anything to complain about

Great staff, location and old beautiful building.

The hotel needs up dating and repair, also it was not super clean.

Directly downtown, just minutes to Baele St, Main St or Mississippi Banks. Good bed, spacy room and shower, baggage drawer. Fridge avalable.

One elevator, very slow, in peak times need a lot of patience. Bar closes at 7pm. Climate in room good power, but apparently with some time schedules, so must be repeatedly adjusted...

We had a beautiful, large corner room, looking out onto Second and Madison. Comfortable king bed, nice linens. Beautiful shower too.

I think quite a bit of effort has gone into soundproofing for the outside noises but Memphis has a very noisy downtown with muscle cars and motorcycles revving motors and racing around. This is not a Hotel Napoleon problem, it’s a downtown problem.

good location and cocktails

paper thin walls. it might be we had a (locked) adjoining room but we could hear everything next door

Very nice staff, very cool and interesting building, and great location.

The parking is a little confusing. Had to use the garage next door and it wasn't user friendly.

Mainly the location because it was downtown which made it easy to navigate to other areas fairly quick.

Parking and there was no real ventilation in the room. There was a weird smell coming from the vents when the heat was turned on.

Rocky. Desk clerk

Bathroom was terrible Would not pick up trash

Location

No bat tub

Everything

That I wasn’t warn there wasn’t any microwave not even in the food location

Good location nice staff very clean and enjoyed the room

Parking was a little odd

There wasn’t breakfast but The Chess Club was Nextdoor . That was perfect. The staff was helpful and courteous. The room was comfortable and very quiet. The walk to Beale street made the location exceptional.

Parking

The rooms were ok. There was a good amount of room to walk around and relax. The manager was out of town but she contacted me and helped with a resolution.

It was not clean. There was mold, stains on the walls, hair all over the bathroom wall, one of the towels were laid strange and had a dirty mark on it and there was a bottle cap in the bed frame. There were more issues that I took pictures of.

Efficient. Clean. Very quiet. Nice big room and spacious modern bath. Good spot to walk to Beale Street. Good parking next door.

There are lots of empty buildings around, which has nothing to do with this property, but I hope there’s more reinvestment like this!

They wouldnt even let us check in even after we booked out hotel

Room was clean

Crazy amount of traffic noise, difficult to park.

Friendly staff, very quiet and convenient location.

It was clean staff we’re great and good location

All as adobe

Historic building on corner of MADISON AVE and B B KING in downtown Memphis

Musty smell. Could see original curved window frame water damaged but another sealed inner window was on inner side of this exterior window. Needed repair though

The hotel absolutely met the star rating offered of 4*. It was a well put together hotel in the sense the accommodation was fresh, good condition, modern. Be warned, not all rooms have bathrooms with a door!

There was no hot water for the bulk of our stay. The hotel staff did not inform us of the issue, nor did they keep us informed of the issues. We arrived at 2am after almost 24 hours of travelling and we were not kept informed of any problems. The first we knew was when we had a shower and it was cold. The staff seemed either apathetic or disinterested and this frustrated us and a number of other guests. Whilst we accept it was not the staffs' fault, we still felt the staff could have been more informative. Our room card also needed remagnetising every day which became tiresome. Some guests look to have received a welcome bag on arrival- we did not.

Location. Towels and sheets

Not very clean. Room wasn’t ready for 1.5 hours after check in time. We asked twice for an estimated time it would be ready but reception staff weren’t able to provide. After 1 hour of waiting we were offered a “worse room with no view” if we wanted it.. no upgrade or compensation offered for the inconvenience.

bedroom was quiet and spacious.

Sliding door to bathroom feel off rail twice. Also no breakfast available. No dining room.

Nothing