The Olsen Hotel, Melbourne

Great position to see more of Melbourne

Nothing

Location

Room should get cleaned more often

Excellent location with very helpful staff.

Location and the room was well appointed. Bed was comfortable and comfy pillows. Bathroom and shower was good - nice with the shampoo & body wash being in bottles so we are not adding to landfill with tiny plastic tubes.

Construction next door - noisey. Restaurant closing early so we missed our free drinks. Pool area could with a refresh. Looks a bit worn. Gym a bit cramped.

I was upgraded immediately when my original room had a non working air conditioner.

They should have been careful giving me a room that had a broken air conditioner. Need to check rooms carefully so that everything is working properly.

Everything

Nothing

location, staff and facilities

nothing

Very good breakfast. Front desk very helpful.

The noise from the construction workers next to the hotel at 7am.

Location, Bed, Staff.

Lights in rangehood not working. Restaurant not open for lunch. Dinner menu limited.

Early check in

Ants in room

Modern, location, decor, lolly station in lobby

Outdoor area is small

Great location, close to South Yarra Train station & trams. Adequate gym, nice pool

Pool steps were a bit difficult, need a hand rail for me & my wife

Location and nice big room with kitchen

Breakfast was excellent. Bed very comfortable. Staff extremely friendly and helpful

Location, clean and safe

Well presented, quiet, modern and clean. The building is lovely, close to many things in the area. Rooms are very well appointed with full kitchen, including stovetop. I was impressed with the offering.

Bathrooms get very wet from shower. I asked about breakfast which I had paid for in my booking and the employee said they’d have to find out what I needed to do, they never came back to me, I wasn’t advised where breakfast was, so missed being able to try. I had multiple occurrences not being able to get into parking bay with my room card, when card was replaced, I then could not get into my room on two occasions, having to go back down to reception multiple times to fix and get new keycards. In the carpark, it was so full that at times there weren’t spots available for me to park. Concerning, as I had paid. The staff told me to drive back down and move witches hats around to get myself access to blocked off car parks.

Great location, friendly staff, great food. Nice room

Proximity to locations and events we had scheduled for our time there

Given it was the Christmas holiday period we were understanding about staff availability to service rooms, however our last 2 days no one came to even offer fresh towels or refills for coffee.

Central location . Spacious room with comfortable furniture.

Needs a bit of a refurbishment Wasn't as clean on arrival as expected.

Excellent location and art concept

No robes, very slow elevators, and restaurant was not open for lunch while we were there

Good location

All ok

Location is close to restaurants

Minor house keeping issues, lack of scissors.

Very nice, modern, good pool

Lovely helpful staff, well located, comfortable

I don’t think it was actually 5 star, more like 4 star. This is not a complaint just an observation

Great location Comfy bed and pillows

Coffee machine in room which was good, mugs would not fit under machine to make a coffee We unfortunately had two cars in Melbourne so $40 each for parking which was expensive

Location, room size

False advertising. You do not get access to the spa. Staff told us they have been requesting the advertising be updated to reflect it is only for the penthouse unit.

Great place, nice and quiet

All good.

Great location

N/A

Gr8 location.

Lovely stay, spacious furnished rooms, delightful

Clean, great location and great facilities. There’s was a microwave, large fridge and dishwasher, sink

Did not have breakfast

Nothing really. Perhaps the broken furniture and old mattresses should be removed from guests view

Good breakfast

Electronic keys failed twice.

Ideal location for a city break. Quiet rooms, efficient staff and great bar & dining. Breakfast delicious, good hot coffee and great service, especially from the young woman who was working her first day in the restaurant.

We looked for general info in the room (breakfast facilities, internet access) to no avail. Just happened to turn the television on and discovered that's where all the hotel info is located. Whilst instructions on accessing power to the room are on the back of the digital room card, it was difficult to find this in the dark when we first arrived. It would be helpful if staff could mention the power slot on the wall when handing over the room card.

Pillows were not comfortable

Location

It was a bit tired.

Close to everything …. And little snack.

Forgot my valet time and were late . But the ladies laughed at the end was great thou.

Location

Uninspiring.

Convenient location. Lovely staff

Great location. Staff excellent. Room was big and clean. Perfect for out stay

Nothing

Location was great, with Chapel Street on your doorstep and the city. Staff where so accommodating and helpful, and the room was just like the photos.

Room was very compact and 'tight' with not a good space of room in the bathroom or wardrobe space.

Location - close to lots of delicious restaurants and Chapel Street shopping plus walking distance to the train station for day out at the Melbourne Cup Carnival

Room was nice, breakfast was excellent

Pool was a little cold. Would have loved a bath in our room

Location .. very central Paintings

Clean spacious rooms

Bar closes too early

Parking issues and long wait at the check-in counter.

Contemporary and clean. Nice staff.

Location was great and it was comfortable and a quiet room. Drink voucher was offered in lieu of a room service to make it an “eco” stay. Lollies in the foyer was a bonus!

We booked this hotel as it had parking, but it could not be reserved and when we arrived - parking was full. Annoying.

Had a great 2 nights @ The Olsen. The staff were friendly & helpful, the room was comfortable & clean. The restaurant staff were professional. The hotel is in a great location next to many retail shops. restaurants, cafes & bars

Only downsides were that some of the toiletries in the room ran out & the pillows were too soft. Rooms next to lifts can be noisy as the sound penetrates through the walls

All of it, except the lighting.

Lighting for makeup is too low.

Spacious comfortable room with good bed, nice pillows and great water pressure. Easy onsite parking (extra cost) and very good location.