The Olsen Hotel, Melbourne

Love the pool and the lolly bar, lobby also smells so nice

Thought there was a spa because of advertising photo used when we asked where it was we were told it's in the penthouse

Location to family

Beautiful room and lovely pool, loved the art, the bed was very comfortable and bathroom fabulous with lovely body wash

When we first arrived to check in, there were no car parks for drop off as there were two vans blocking the drive way. There were no robes which we had to ask for and waited over an hour to request again. There wasn’t a cutting knife for cooking so we had a very late meal. We had to call reception to find out how to turn on the stove top which was a bit frustrating. There was no plug for the sink to do dishes. No cutting board to prepare meals. No salt and pepper with the condiments which would have been handy. In the pool area, there were no cups available at the water machine. No toilet available at the pool area either. The pool was a bit too cold.

Great location, lovely comfy rooms

Great location and very attentive friendly staff, willing to help with anything you ask. Left a little birthday surprise for my son, which was very lovely to come back to and find

We liked the hotel, but just a few cristisms for the purpose of improvement. There were stains (chocolate like stains ) on our curtains that I noticed when opening them, windows had fingerprints. The lifts were also really dirty, floor and entrance to lifts and mirrors were also not clean. Room service was really expensive and not great.( im nog usually fussy with food) We waited 20-30 mins for our car valet ( Sunday morning). ( I do think there was an issue with another persons car before us- I think a small incident). In fairness, usual the wait time was 5-10 mins and they did always pre warn us that it would take approx 10-15 mins

Location, accessibility to public transport, and to my target area of Melbourne

Weird pillows. As long as queen bed is wide. Not easy to arrange comfortably. Restaurant food fair average quality, but premium price: a mismatch.

Pleasant staff Great location

Location is excellent. Cool hotel and room decor. Loved the bathroom products, beautiful shower gels and shampoos. Lovely big comfortable bed. I enjoyed my stay here very much. Will definitely be back.

Staff were efficient and got things done promptly but sadly there were not many smiles or much engagement with patrons. This isn’t a huge negative just some constructive criticism.

Love the location. I am a fan of the Art Series king size pillows. The room was lovely and spacious. The standout was our dining experience. Top service and the food was exceptional.

Big room, nice space for 2 people

The toilet smelt weird when we got their and it was placed a bit weirdly in the room

NO

NA

Location. Comfort.

Attention to detail. Room key deactivated after 1 night. Privacy tag disregarded.

Beautiful hotel facilities, pool and breakfast was great

The attached parking (which was included in my booking.com package) was inconvenient and had to walk to and from a car park across the block. It also was only covered for one entry and exit so when we wanted take our car out we couldn’t park again without incurring a huge daily fee. For a package that stated “free parking included at hotel” this was disappointing

Clean, comfortable bed & great view

Our bathroom lights didn’t work during our stay which wasn’t that much of a big deal as we use the lights from our kitchen to shower.

Great location, charming staff

Drag racing along chapel st at night & the hotel is starting to look tired and worn

size price and location

aged room and finishings, bird poo on window, aged gym and pool

Great rooms, large and very comfortable, location close to city and restaurants, great pool, staff very friendly.

Nothing

My room is close to the ground.

The electrical wiring on the left side of the bed in room one is in need of repair.

comfortable bed

TV

Closeness to our family

All good

Rooms are always comfortable and spacious

The gym is a bit small

Great location opposite the Como Centre on Chapel St. The room was spacious and well appointed, and the beds were very comfy! Our view was of Chapel St which was nice, except there was traffic noise at night.

We didn't have breakfast included with our room, so breakfast was from the menu and quite pricey. Parking at the hotel is $40 a night. Park opposite in the Como centre for $15 flat rate on weekends! No complimentry water in the room. It's $5 a bottle. Bring your own.

Location. Bed Value for money

Lack of area to sit comfortably outside of room. Staff at front desk and concierge (not sure they even have one) don’t interact very well,

Location, cleanliness, friendliness

Location

Nil