The Olsen Hotel, Melbourne

Location is brilliant. Comfortable good sized rooms with Nespresso machines. Comfortable bed and fairly quiet. The staff are always great

Nothing noted

Location and staff! The lollies I. Reception a great touch!

It’s a little tired the bed was too soft and I found the towels very thin

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The location was brilliant. So close to amazing restaurants and bars. Great walk to the football.

Our shower heads would not stay up in either bathroom. They kept falling down and hitting the tiles which made it really hard to shower .

Rooms are clean and the artwork is beautiful. Lolly bar at reception is a fun touch.

I found the front desk staff complacent and not overly welcoming. Hotel is tired. Lightbulb in bathroom didn't work. Shower nozzle not working properly. No free bottled water on arrival. Have to do a QR code for a bathrobe. Our room was not ready at 2pm as we were informed when we checked in the morning. My daughter went to go to the room at 4pm and it wasn't ready and she wasn't offered a drink voucher or anything which is very disappointing.

Location clean

No topping up of water coffee milk tea we had to ring down and was very slow. Breakfast was terrible

Great location

The staff were inviting, easy going and helpful

The lack of natural light in our room

Good location in South Yarra. Close to lots of restaurants and shops.

Cleanliness could have been better. There was a hair in the bathroom that 100% was not mine.

Close to family & Chappell Street food etc Nice pool to walk in. Ok gym Restaurant good. Great small toasties & fabulous coffee in small café opposite hotel. I liked the paintings on thevwall

No toilet or change room near pool & gym.

We had a wonderful 2 night stay here for our anniversary. The room was a good size with a huge balcony. We asked for robes and they were delivered to our room within minutes - beautiful, soft towelling bathrobes. The bed is just amazing. Such a comfortable mattress. And the room was so quiet. The usual tea/coffee supplies and a kettle along with a coffee pod machine - perfect. Breakfast was a la carte and with great choices and all delicious. Excellent coffee! I love the little touches of a lolly station in reception - couldn't resist trying a few. It is in a great location for all the shopping, bars and restaurants of South Yarra. We loved it and look forward to returning.

Tv was postioned to the side of the bed - a very minor concern.

location is good, rooms are neat and tidy

rooms can do with a make over.

View Decor Comfy bed Sheet over and under doona - makes it easier for my husband to remove his side Bathroom items Signature smell Lollies!

Mould smell in corridor Stains on soft furnishing

Kitchenette in room, staff are very accommodating. Self service laundry on every floor which is great

Room felt dark, more bright lighting would be great

The bed was comfortable but squeaky mattress. The coffee machine was not good

location and facilities

nothing

Great value 2 bed suite spacious and comfortable

Way to keep adjoining doors could be better didnt go to restaurant as too expensive maybe more affordable meal options for guests

very well appointed, spacious bathroom and living /sleeping area Kitchen very compact and suited my needs well.

nil

Location - very central for my business meetings

Great location. Public transport, Woolworths and many quality restaurants are within easy walking distance. Convenient that the hotel has a drop off/pick up zone at the front door.

The room is more clean

No lock on the door

The location and cleanliness.

Limited parking space.

Comfy beds, great pool!

Hotel was a little 'tired' - probably very lux about 10-15 years ago!

Staff were very friendly and the room was spacious. Loved the art work from the owner.

Very well appointed, great art, great service.

Parking not guaranteed until check in.

Close vicinity to everything!

Clean and quiet and had a restaurant. Kitchens in the rooms.

It was small but I called and asked housekeeping for soy milk instead of dairy and they said I had to go down to the restaurant and ask for a cup and take it up myself which is a bit odd from other places I’ve stayed but also the restaurant was shut.

It was very clean, very modern and friendly staff.

We booked a deluxe room for five people and only got two beds.

Comfy bed. so close to south Yarra attractions and Yarra River path and the station. The heated pool! Overall it liked the place.

There was dried blood on the sheets and dust in some areas of the room. Room didn’t match description I booked - booked room with queen, kitchenette with microwave and bath but room had 2 singles, no kitchenette and shower only (Did have a balcony tho).

Great location,clean and comfortable

Room service was expensive and poor quality Very basic and food was cold

Convenient location , very helpful staff

Breakfast is consistently understaffed , so we chose to eat elsewhere as the wait was always too long

Very comfortable, super quiet and convenient location

Parking is on a come first basis. Would have liked to have been able to book and reserve a car park

To hotel was in a great spot and the room was nice and clean.

Breakfast was delicious. Service was impeccable

The lighting in the room was quite dark

Breakfast was overpriced and I was frustrated to find that a lot of things cost extra

Price was too high for what was offered

Great location!

I love the location and the comfortable and artistic surroundings. The staff are a highlight of the stay.

Walking to the pool the rooms look a little tired.

Location

View, tv placement

Simple, well equipped , excellent shower

tv was a little confusing ,casting didn't work on the 2nd night

La caramelle alla reception

Good location, close to restaurants, shops and public transport.

Gym was too small, it got cramped with four people in it causing an overflow of workouts being done in the pool area.

Location and the amazing breakfast. Kids loved the lolly bar.

Not much. Parking was tight for our car.

Liked the pictures on the walls. Large nice rooms. Restaurant was good. Pool nice. And small gym satisfactory. Good location close to family, & Shops, including Coles within walking distance.

Bit of confusion with Bill as they charged our room someone's else's restaurant bill. It was sorted out. Also some confusion if the breakfast was included. This was also sorted.

The location is brilliant. I’ve stayed here recently in March and the hotel is close to a great number of shops and cafes and near the gym I use in Richmond. The rooms are spacious and comfortable and well equipped including Nespresso machines

Only small thing was the bathroom did not have much space on the vanity for toiletries

Comfortable bed and great location

Facilities are tired and no spa as advertised

Service. Restaurant

Nil

Location, room was a good size, bed was comfortable and liked the bar.

Pillows are too soft. Not the same as other Art Series motels. Bathroom was a little small but nice.

Great location and good rooms and good facilities

The service team at breakfast were absolutely diabolical. They have no concept of customer service. I ordered a fresh juice with my breakfast and it never came. After waiting 15 minutes I went to the bar to ask if I could collect it and was told to ‘wait, I am busy’. The waiter / reception person was serving 10 tables but couldn’t cope. A disaster to add breakfast to your package

Comfy , pool for kids! Great view ! Friendly

Nothing bad other then we only had 2 towels between 5 of us was to late for me to worry with the kids about calling!

The pool, the location, little treats in the foyer