The Olsen Hotel, Melbourne

Great location,clean and comfortable

Room service was expensive and poor quality Very basic and food was cold

Convenient location , very helpful staff

Breakfast is consistently understaffed , so we chose to eat elsewhere as the wait was always too long

Very comfortable, super quiet and convenient location

Parking is on a come first basis. Would have liked to have been able to book and reserve a car park

To hotel was in a great spot and the room was nice and clean.

Breakfast was delicious. Service was impeccable

The lighting in the room was quite dark

Breakfast was overpriced and I was frustrated to find that a lot of things cost extra

Price was too high for what was offered

Great location!

I love the location and the comfortable and artistic surroundings. The staff are a highlight of the stay.

Walking to the pool the rooms look a little tired.

Location

View, tv placement

Simple, well equipped , excellent shower

tv was a little confusing ,casting didn't work on the 2nd night

La caramelle alla reception

Good location, close to restaurants, shops and public transport.

Gym was too small, it got cramped with four people in it causing an overflow of workouts being done in the pool area.

Location and the amazing breakfast. Kids loved the lolly bar.

Not much. Parking was tight for our car.

Liked the pictures on the walls. Large nice rooms. Restaurant was good. Pool nice. And small gym satisfactory. Good location close to family, & Shops, including Coles within walking distance.

Bit of confusion with Bill as they charged our room someone's else's restaurant bill. It was sorted out. Also some confusion if the breakfast was included. This was also sorted.

The location is brilliant. I’ve stayed here recently in March and the hotel is close to a great number of shops and cafes and near the gym I use in Richmond. The rooms are spacious and comfortable and well equipped including Nespresso machines

Only small thing was the bathroom did not have much space on the vanity for toiletries

Comfortable bed and great location

Facilities are tired and no spa as advertised

Service. Restaurant

Nil

Location, room was a good size, bed was comfortable and liked the bar.

Pillows are too soft. Not the same as other Art Series motels. Bathroom was a little small but nice.

Great location and good rooms and good facilities

The service team at breakfast were absolutely diabolical. They have no concept of customer service. I ordered a fresh juice with my breakfast and it never came. After waiting 15 minutes I went to the bar to ask if I could collect it and was told to ‘wait, I am busy’. The waiter / reception person was serving 10 tables but couldn’t cope. A disaster to add breakfast to your package

Comfy , pool for kids! Great view ! Friendly

Nothing bad other then we only had 2 towels between 5 of us was to late for me to worry with the kids about calling!

The pool, the location, little treats in the foyer

The room service was incredible

It was great I incorrectly booked the wrong room

Great location, great facilities, slight mix up with the booking (we were put in a lesser suite than we had paid for) but this was resolved. The rooms needed a bit of painting and maintenance but otherwise good.

Amazing location Good to have in house restaurant open till 9 pm

Getting a bit long in the tooth

We stayed in room 706. The toilet seat was hanging by a thread- very loose.

the beds were very comfortable

there was a sewerage smell coming from the bathroom drains

Reasonable

We had a fabulous studio , BUT the entry door failed to open after we’d dropped our luggage off. The staff were accommodating and the manager offered us a drink in the bar as he thought it would be a quick fix. It took over an hour and were then told we were being moved to a “superior suite” . It wasn’t better, it had smaller bathrooms, but it had a balcony which was no use to us. Breakfast was good, but I got the impression that it was not a well maintained hotel, eg the safe didn’t work (in the 1st room), the 1 lift had access to all floors unlike the other 2 which could only be accessed with the security key. The signage on doors and lifts had broken lettering and the lift floor at the doors needed to be repaired. It’s a great location despite the unpleasant experience.

Perfect location near train station and cool area of Melbourne. Room was set up a bit strangely, but generally it was great.

super friendly and accommodating staff, quick to respond to any requests. Nice pool and gym.

well appointed but not the most well thought out rooms. It took me a day to work out the various lighting configurations and there were no cloths or teatowels to clean up the kitchenette.

The bed was comfortable the location excellent the room quite large

There was no on site parking and we were not previously informed.

Great location and price

Staff were very polite and helpful, very homely, Beds were comfortable, we were able to fit a family of five comfortably, breakfast in the restaurant was delicious & I received a bottle of wine and free drinks for my birthday.

Chapel street traffic was loud. Lots of hoons with loud cars.

The food and drinks at the bar were very good and the room service breakfast was quick and good. Great views from my balcony and large lounge & dinning space.

The coffee wasn’t great. Not great flavour and considering Melbourne is known for its coffee and there are so many fantastic coffee roasters out there it could be much better.

Was overcharged - charged the 2 rooms price as a single room. However, once I pointed the error out was refunded my money.

Location was walking distance to woollies, restaurant and train station. Only 2 stops to flinders st station.

Breakfast in the hotel restaurant took an hour to be served otherwise it tasted lovely.

Will definitely recommend and stay again

Location was perfect, comfortable decent sized main room and bathroom with adequate facilities.

Bathroom basin had big cracks and chips in it. We stayed two nights and were supplied with two coffee pods - could have been a little more generous. Weekend parking across the road was half the price.

The location

I wouldn’t say I didn’t like the property but I’d say it’s a bit out dated

the upgrade was much appreciated I booked on Booking.com the room with kitchenette but the 1st room didnt have it , not the coffee machine not a microwave ...anyway i was moved into the room that had it all and in a much quieter corner ( 1st one was overlooking the Chapel st ...tram makes it hard to sleep) The POOL was great and big ! sort of outside and heated. the Staff very polite and helpful :)

Bed is quite hard ...for me... i have a bad back so ability to function the next day is important. Swimming has helped to loosen it up .

Location and value for money.

Bathroom needs updating. Bathroom sink cracked and floor stained.

The bed was comfy! Restaurant was 10/10

There should be free bottled water in the room

good location, very spacious, good facilities in room. eg kettle, coffee maker, etc handy having a restaurant downstairs close to many shops, including supermarket, Big W and lots of restaurants

decor and fittings looking a bit tired and in need of refresh. shower head is hard to get right not much bench space in bathroom

Great location in South Yarra - restaurants, bars, cafes, shopping Comfy bed Spacious Stylish Room Pod coffee in room

Breakfast while delicious - a bit expensive

The view

The freezer kept defrosting in the mini bar

It was perfectly located close to the train station to get around the city. The room was well set up for a family - the kitchenette was well equipped and the dish drawer was a bonus - although we mainly ate out, it meant we could have a few simple meals in our room. As a family of 4 sharing a twin room, the room was more spacious than most and we felt we had plenty of space for our weeks stay. Plus the pool was a lovely extra especially at the end of a hot day. The staff were very friendly and we particularly appreciated being able to check in early.

Location, ice water in the foyer, staff, pool

The room was very small which I probably should have expected but didn’t. No bathroom privacy at all as so close to the bed. Having said that, the staff were great and it was lovely and clean

The room and the art were great

The check in process was ridiculously slow and laborious

The location was great for what we needed. Breakfast was fine.

On arrival, the receptionist seemed quite disinterested . Not a good way to start our break.