The Olsen Hotel, Melbourne

Lifts were

Location, cleanliness, good staff. Pool.

Nothing I didn’t like

The location and the rooms were wonderful

Help from the desk clerk(s) as to how to move around the city. Room quiet

Kitchen equipment rather sparse and some inappropriate eg. size of spoons for cutlery. drinks etc for sale too expensive.

The gym

Everything

There was an issue at check in which was eventually resolved and I was delighted with my upgrade to balcony suite No 102. I was originally charged an extra $30 per night for my 2-night stay. Jess kindly refunded both nights due to my fridge not working and the issue at check in. Don’t lose her! She is a great asset to your team. Excellent attitude.

Breakfast included in the room rate was a bit poor

In the room - Having a kitchen. Had a great Breakfast.

Room: Noisy aircon squeaking through the night and day Restaurant hours: Closing at 8:35 pm on a Thursday, not even able to order room service, what a joke for this type of hotel. I was tired, and I did not want to go out or eat in my room.

Art series

Not on the ball about my birthday.

Excellent location, great facilities, friendly staff

Everything was impecable

Location

Great location and vibe. Room great , mini kitchenette more than i would expect in a hotel room. Lolly jars in foyer a bit dangerous!

Too dark in bathroom to apply makeup. Extra lighting would improve.

Very pretty hotel and interesting rooms

Restaurant was overpriced.

Tooth brush delivered to room super fast and late check out when requested so as to finish zoom meeting

Great location!!! Clean. Lovely staff.

Beds were a bit rickety

Location, room size and layout/amenities, sun deck & pool

Reception busy/slow at peak times, cleaning of rooms not as prompt/timely as expected

Very cool.Good spot,well presented.Good service

Room was beautiful, fantastic location, bed was huge and comfy

Didn't love the glass bathroom wall because you can hear everything that happens in there which is very awkward when away with friends

Great location close to transport! Great restaurants around the hotel.

There was a mouse in the dining room at breakfast 😳

Excellent stay in one bedroom with balcony room. Aircon did its job in dreadful heat! Clean, comfortable & terrific bed. Lovely staff. Shower over a deep bath was unexpected & a little tricky, especially without a grab rail to safely navigate access.

Wonderful location & very comfortable room. Very helpful staff.

The decor in our room was lovely with the exception of the en-suite sink which needed to be re-enamelled.

Great position to see more of Melbourne

Nothing

Location

Room should get cleaned more often

Excellent location with very helpful staff.

A beautiful room. Loved the decor. Kitchenette was amazing. Loved to be able to get drinking water from a kitchen tap and not a bathroom basin tap. Lighting was good, block out curtains fantastic. Enjoyed the lollies at reception!!!

The bedside nearest the window was not comfortable it was lumpy, so slept on other side near wall. There was never any hand/body cream in the container at bathroom basin. The curtain was not connected on all the hanging hooks at both ends Unfortunate having building noise next door from so early but not too bad.

Location and the room was well appointed. Bed was comfortable and comfy pillows. Bathroom and shower was good - nice with the shampoo & body wash being in bottles so we are not adding to landfill with tiny plastic tubes.

Construction next door - noisey. Restaurant closing early so we missed our free drinks. Pool area could with a refresh. Looks a bit worn. Gym a bit cramped.

I was upgraded immediately when my original room had a non working air conditioner.

They should have been careful giving me a room that had a broken air conditioner. Need to check rooms carefully so that everything is working properly.

Amazing stay, room was well appointed and very clean, beds very comfortable. The staff left a beautiful bottle of wine and tasting plate for my friends 40th as a gift. Breakfast and the coffee was outstanding. Staff were very friendly and professional. Will be back. Also great location.

No fault

I can only recommend staying here!

Everything

Nothing

Location and facilities. Loved room 103

Parking was very squashy and expensive

location, staff and facilities

nothing

Very good breakfast. Front desk very helpful.

The noise from the construction workers next to the hotel at 7am.

Location, Bed, Staff.

Lights in rangehood not working. Restaurant not open for lunch. Dinner menu limited.

Early check in

Ants in room

Modern, location, decor, lolly station in lobby

Outdoor area is small

Pleasant room with some basic cooking facilities. Excellent artwork making property authentic. Staff helpful. Excellent location with lots of eating options, close to beautiful botanical gardens gardens and great transport links.

N/a

Great location, close to South Yarra Train station & trams. Adequate gym, nice pool

Pool steps were a bit difficult, need a hand rail for me & my wife

The swimming pool

The guy at the bar was very rude to me and my partner,interrupting us but as soon as we wanted to order a drink and we felt like we were being ignored

Location and nice big room with kitchen

Breakfast was excellent. Bed very comfortable. Staff extremely friendly and helpful

Location, clean and safe

Well presented, quiet, modern and clean. The building is lovely, close to many things in the area. Rooms are very well appointed with full kitchen, including stovetop. I was impressed with the offering.

Bathrooms get very wet from shower. I asked about breakfast which I had paid for in my booking and the employee said they’d have to find out what I needed to do, they never came back to me, I wasn’t advised where breakfast was, so missed being able to try. I had multiple occurrences not being able to get into parking bay with my room card, when card was replaced, I then could not get into my room on two occasions, having to go back down to reception multiple times to fix and get new keycards. In the carpark, it was so full that at times there weren’t spots available for me to park. Concerning, as I had paid. The staff told me to drive back down and move witches hats around to get myself access to blocked off car parks.

Great location, friendly staff, great food. Nice room

Proximity to locations and events we had scheduled for our time there

Given it was the Christmas holiday period we were understanding about staff availability to service rooms, however our last 2 days no one came to even offer fresh towels or refills for coffee.

Central location . Spacious room with comfortable furniture.

Needs a bit of a refurbishment Wasn't as clean on arrival as expected.

Good space and amenities for 2 for a night

Nothing - everything was perfect

Excellent location and art concept

No robes, very slow elevators, and restaurant was not open for lunch while we were there

Good location

All ok

Location is close to restaurants

Minor house keeping issues, lack of scissors.