The Crown Metropol Hotel, Melbourne

Great location and facilities. Great restaurants too.

If I was to pick anything rooms are slightly dated.

Loved the location and ease of everything!

Our room didn’t get made up in the three nights we were there. No mini bar price list. Bins were also not emptied.

Great location

The bathroom, bad design.

Fantastic location. Hotel felt luxurious

The room has frosted glass doors for the toilet and shower so could be awkward depending who you are sharing with.

Rooms being so clean and comfortable and room service

Probably making the fridge and bar stuff free including in the over all price

no bottle water when i arrived need tp pay

Location

Noisy air conditioning unit.

Pool

Nothing

Room was clean and bed comfy

Over priced, staff not helpful with gluten free options with room service. Also emailed about this no response. No response to a special anniversary request when emailed to ask.

Once again, great relaxing break, great complex, easy walking distance to not only CBD but South Melbourne market, parks, river walk. Hope to be back again soon.

Awesome location

Housekeeping every 3 days

Our bags were left at porter station when we checked in early we were told they would be in our room When we got back at the correct check in time they were not we called for them and was told they would be up straight away however 45 minutes later no sign of bags. I had to go down to the porters and ask for them! It was only then that they were bought to our room!

Liked the location as it was close to where we were going for dinner. Room was big and bed was huge and comfortable. Was easy to get to the casino.

There are a lot of light switches for different lights within the room Would be nice if the light switches for each area were together. The handle on the toilet door is loose. When you look out the window of the room it was facing a car park and other buildings and the blinds didn't fully close so let light came in when you are trying to sleep in the early morning.

Comfort and luxury

Finding the place. I did so many turns and wrong turn trying to find the entrance. Especially if u have never driven to the place before it was so frustrating and I was in a lot of stress. I almost went home.

Convenient location, exceptional staff

Couldn’t get the room cold enough for our liking

Large room and comfy bed. Location for the city was excellent

There was no way an adult could enjoy the pool with hundreds of children and splashing etc

The staff were very helpful and polite. The room was very nice and provided everything I needed.

Nothing

Room was very clean and comfortable. Great amenities. Staff were very friendly Valet parking staff were very friendly as well Pool was great - although a bit noisy

Clean and comfortable

Pool really bad full of kids jumping and splashing, screaming. Couldn't stay at the pool. They have set a time from 8-19pm for adults only, but that it's not always convenient, that a time when adults are usually having dinner or movies. Secondly: the power points on the bedside tables around under them, out of reach of older people or people with disabilities. Means you can't have the phone next to you when you are in bed sleeping, just in case. Thirdly: the shower doors open towards the inside, meaning if a person has a fall, or hearth attack and falls on the inside, it'll block the door from access to people on the outside to help.. Fourthly: if we book by 'booking.com' we can have free parking Appart from that it was clean and comfortable.

Nice linen and room. Spotless. The baggage team were friendly and excellent despite great pressure.

For the price the hotel was not a great experience. Large queues to check and check out but only two of a possible six desks open. Pool was rammed with children all day until 8pm. Nothing relaxing or enjoyable. They should consider blocks of time like other premium hotels that allow breaks for guests wanting to relax. No program or activities for guests despite it being nye. Our room looked out over a massive car park.

Room very clean , staff very nice and friendly .

Getting charged for drinks from mini bar when we didn't have anything !

Location and facilities

Nothing

Close to amenities

NA

Location and undercover access to amenities

Rooms are not up to the expectations from Crown. (Particularly comparing with Crown Tower) Staff did their best to offer me 3 different rooms in my 2-night stay which I appreciate, however, none of them turn out to meet the expectations. Pool and breakfast areas are not suitable and not clean for busy times, and we tried to avoid those areas as much as we could.

The breakfast Buffett was very poor. All of the hot dishes including the eggs etc were lukewarm or cold.

Location

Needed more adult only time in the pool

More pillows

Great clean and spacious room. Arrived at 10.30am to drop off my bag and I was offered an early check in straight away, which made my day much easier.

Great location. Nice big rooms.

Didn’t get a turn down service first 2 days of the stay. Had to ask for fresh towels. Took 7 hours.

Very Clean

I think the mini bar is expensive and getting charged for a bottle of water is disappointing as all places I have stayed at water is complementary. Spending two nights here for our anniversary and not even anything complementary to say thank you and making our anniversary special

The crown Metropol never disappoints. The pool, staff and breakfast always awesome.

It was a bit expensive as it was NYE, you didn’t get some of the usual things at a decent price like valet parking they were charging $70

Location, size of room, friendly helpfully staff.

Pool very busy

Location

Parking was difficult as facility was full

It’s right in the central

Na

Location and luxury

Expensive breakfast for family of five

Beds were comfy

Floor didn’t seem vacuumed and air con didn’t work well

Everything

Nothing

room was as it is, mentioned as on their website.. we really loved staying at there!

No free water no welcome fruit or chocolates late

Location

Bed was to hard

Position

Breakfast

Comfortable room and nice pool & other facilities

I had to ring guest services every day to get my room cleaned despite having the Blu light switch on. The 16th floor ( where my room was) had tissue like paper on the carpet near the lifts which were not vacuumed for the 3 nights we stayed.

Very clean and comfortable

Shower pressure wasn’t very strong. Also no power points next to the bed was annoying

Location and room cleanliness

Chlorine in the pool removed all colour from both my kids swimmers. I had to throw them out after visiting the crown and them swimming in the pool there

The pool was excellent for us, our children and grandchildren. We had a ball at the pool and the presence of Life Guards always instills great confidence in the running of a pool. The young lady Life Guard ( I apologise I don't remember her name but she has been there for 3 years and came from Irymple near Mildura) was such a professional at her job moving around and fully focused on ensuring everyone was safe and secure in or near the water.

I always like a cooler room than the airconditioning system offered but I survived. My wife didn't have an issue with the aircon.

I got upgraded The best hotel room I’ve ever stayed in and I’ve stayed in hundreds over the years

Nothing

Very comfortable and clean. Accommodated my request for earlier arrival

Aircon was just a bit noisy/rattle.

Could not communicate with the cleaners. They didn’t understand what I was trying to tell them!

I love the fragrance of the building, gives a luxe atmosphere especially on arrival. The staff are great and we enjoy the location too.

It's lacking the Wow factor! Getting very tired. We have been staying at Metropol for years, and have noticed over time the stripped back comfort, from the extra pillows on the bed to the decorative cushions on the sofa and bed, no stationary, or magazines to relax and enjoy, the little touches that gave it a special feel. The breaky is over priced to the point we no longer have it anymore.