The Crown Metropol Hotel, Melbourne

Clean and friendly

Nothing

Close the function that we needed to

Checkout was at 12 o’clock we asked for towels. The towels came at 11 o’clock and it was four of us to have a shower. I asked for an extended checkout time. They said no 12 was the latest that we could stay wasn’t happy without even though it was our fault that they took more than half an hour to 40 minutes to bring the towels.

Room had a great layout . Great vibe. Great location Very comfortable.

For the price , movies had to be rented Breakfast should of been included in price also

Room size excellent. Location perfect for staying around this area of the city. Food abd entertainment at your feet

Pillows! Way to soft ...

Ambience and location

Great atmosphere

We love the location and the layer and the comfortability of the loft

Nothing

Great pool and view

it was a big let down to not be able to cast phone onto TV and in room movie options were very limited, everything was amazing but that was a big let down would definitely question if I should book there again because of this limited entertainment options

Location The bed and rooms are great

Sometimes the room was slow to be cleaned or forgotten

Location to convention centre

Rooms don’t have separate bathrooms and have glass doors

We like the pool.

There are some crumbs in the bedroom, it bit old and need to update the facilities.

Bed was good. I was charged extra $62 for bay view room which was not exited. Didn't use the pool. Breakfast was not worth for $43.

I was there with my wife for her birthday but, no extra offers or upgrade room for free.

Love Crown - always a reliable stay

My most recent stay I was charged at reception on arrival as normal, however 6 days later we received another invoice to charge us for the full amount again as well as a soda, when we never opened the minibar to begin with and the drinks we did bring into the room, were ones we had purchased externally at the IGA across the road.

The facility’s were great

I feel it is probably overpriced & it only costs so much because of the name it has

Great location, comfy beds and pillows. Staff were very helpful and friendly. View from the pool is amazing!

When I did the pre checkout form and entered a leaving time the valet doesn't seem to be notified to have the car ready for same time.

That it was in crown making it easy to access everything within crown.

I think for the money we paid I expected the room to be a little more fancy.

The staff, location and the view at night time from your room is fantastic.

Being really picky here as it was a great stay. We’re both not a fan of squishy pillows, but there were others there in the room we could have used. We were only staying for one night so we didn’t bother changing them over, but if we were there longer, we would have requested them to be changed.

Great location, beautiful room and great view.

The bar fridge was too full and couldn’t store any other drinks. I am not a big fan of alcohol and soft drinks.

The bed was amazing.

Wish the movie were a bit cheaper,pillow need to be replaced.

Great location, fantastic spread for brekki, comfortable beds great stay.

The swimming pool was crowded, should have some dedicated lanes for swimming.

We were upgraded to the Crown Towers which was lovely

Crown Towers - Cleanliness of the bathroom and shower, mould in the bathroom. Hair in the shower. Disappointing for a 5 star hotel I had to call and request more towels- supplied enough for 3 yet four guests booked. Disappointed that for the cost of the room no TV streaming services or movies included for the children. We received these option in a lesser rated motel for free.

Location

Check in staff had no interest in checking us in, in fact they completely ignored us.

We enjoyed the property. It was clean and the staff were friendly.

The swimming pool was smaller and busier than expected. Additionally, I had added a note in my reservation that we are coming to the hotel for our daughter’s birthday. We expexted a happy boirthday note or a small cupcake (which doesn’t cost that much) on our arrival. This request was a common one ( I believe that was the readon that in the booking page we were asked if we are attending for any special ocarion) and could make my daughter a very special one, but was not considered by the hotel.

Comfortable luxury room

No smart TV options

Just the beds werent super comfy and pillows were so thin, they seem to deflate when stacked and we woke with sore necks. everything else was fab!

Modern, clean, great facilities and a good location

Good location. Nice distance walk to the tennis.

Good size room, clean, comfortable bed great location.

Nil

Location

Bit pricey

Location and convenience!

Price and was a bit noisy

Swimming pool

No coffee machine

Location. Accessible

Room was hot

Good customer service and lots of great venues within the building and nearby

It sleeps 4 people so we can stay as a family

Room service was overpriced

Location is good, very comfy bed

Overall room was very tired....wallpaper peeling off, aging tapware etc. Needs an update.

Love how convenient it was to everything

We would get back to our room and it wasn’t cleaned and it was after 3pm

The bed

No bath tub, no balcony

It was in a good location

I’ve previously stayed at Crown Towers and think next time I will book the Towers over Metropol. The room seemed very dated and somewhat dirty in places (bathroom). The sink blocked up too and the shower body wash container was empty. This room stipulated a ‘coffee machine’ which there was no such thing. There was a kettle and coffee bags. The room description should be more accurate and specify ‘coffee/ tea making facilities’, not a ‘coffee machine’. The staff were nice and efficient and the pool was okay and very close to all Crown amenities. Good for kids.

Easy pre arrival check in Helpful staff Good sized room

The air conditioning was noisy so we had to turn it off

We selected the Crown Metropol due to its location and good reviews we had seen. It lived up to our expectations.

The interior fit out of the room in regards to it’s fit has started to date.

Very good location, mostly good facilities, comfy bed.

Our room did not get tidied or cleaned, I assumed that room cleaning happened everyday at most hotels? It would be great if there was a good hotel bar option, the one where breakfast is served is ok but something with a nice view and bar snacks would be good.

Comfortable and spacious room. Close to a vast amount of entertainment and restaurants. Staff were exceptional and very professional.

No power points near the bed. Closest one was in the bathroom.

Great location and facilities. Great restaurants too.

If I was to pick anything rooms are slightly dated.

Loved the location and ease of everything!

Our room didn’t get made up in the three nights we were there. No mini bar price list. Bins were also not emptied.

Great location

The bathroom, bad design.

Fantastic location. Hotel felt luxurious

The room has frosted glass doors for the toilet and shower so could be awkward depending who you are sharing with.

Rooms being so clean and comfortable and room service

Probably making the fridge and bar stuff free including in the over all price

no bottle water when i arrived need tp pay

Location

Noisy air conditioning unit.

Pool

Nothing