The Crown Metropol Hotel, Melbourne

Beds were super comfortable. Also very accommodating with an early check in and extending our stay in the same room.

We asked for 2x cereal bowls. Charged $6 just to deliver them to the room. I would of gone down to get them for that! You'd think for the price you pay they could bring up a couple of plates!

Location was great.

It was too busy, to use the lifts and for check in and out was mayhem

Clean and central

A little confusing to find

Shit pillows. I woke up with a migraine

Pillows

Accessibility

Shower cap on fire alarm!

Spacious rooms for a family, convenient location within Crown and to access South Melbourne market and Docklands vicinity. Service and staff were lovely. The pool was the highlight, large and exceptional views and lots of seating. Room service food quality was good with generous servings.

Queues to check in were lengthy due to volume of guests, about 20 min wait around 3pm. The cleanliness of the rooms could be improved, for example cleaning under the beds (which would easily move as they are rollable). The bathrooms tiles and grout look mouldy, sink vanity cracked and handles were loose. There is no bathtub for young children and the shower head has no flexible hose, however the shower pressure is nice and strong for adults!

Great location. Great pool area.

Our room was not clean. Upon entering the room the toilet had skids and table was sticky with drink marks all over. Then when I showered the children that night I noticed that shampoo and conditioner of the previous occupier had been left showing that the shower had also not been cleaned. Facilities attended the room for inspection and confirmed that the bedding had been changed and were very lovely and apologetic.

Location, ease of checking, staff friendliness

The pool is great

Bathrooms were a bit weird and shower toilet outdated

Price and location was great, bed was very comfortable

The promotion offer to upgrade to another room and the lack of reply from staff, no one was answering calls or enquiries and there was no mention of deposit bonds being required.

Location is great. Not interested in gambling but like the restaurants and always a trip to the movies

Check in takes forever! Crown complex in general is a little tired. Toilets need some love

Finishes

Pool water was very dirty and over crowded

The Bircher muesli was fantastic and my son loved the pancakes

The pool was full of bogans but we still had fun and enjoyed the city views

good price easy to get places

no netflix

Location Facilities View Staff Service

Need more adult only hours for the pool Too many kids

It’s a beautiful property. Rooms were lovely and facilities were ideal.

Check in and check out we’re extremely slow. We felt like we were in a herd instead of feeling “special”. I spoke to someone in Reservations who told me that they would leave a little gift in my daughter’s room as we were celebrating her 30th birthday, yet there was nothing.

Good stay at the Crown Metropol. The kids liked the heated rooftop swimming pool. Comfortable beds and great city views from the floor to ceiling windows in the room.

The rooms are starting to get a little dated but it's still a 5 star property so you know what you're paying for when you book the property. The check-in was extremely slow, however the reception staff were offering great customer service to those checking in so you take the good with the bad.

Excellent facilities and amenities

30 Min wait to check in.

Everything it was great!

Needs microwave in the room

All of it

I was charged for stuff out of the mini bar but didn’t have anything. Just took it out and sat it on the counter so I could use the fridge.

Location and room layout

Parking and finding hotel from carpark.

Location

Dated amenities, average hotel for its name

The bed

The veiw

The room was spacious and beautiful, with great amenities, the location to the esplanade was brilliant and we loved the pool and gym facilities. The sauna being tucked away in the change rooms was a little hard to find at first but we would stay again.

Nothing ☺️ it was great

Great room for the family. The pool was amazing and the location was great

I loved the facilities - we enjoyed the spa / steam room / pool area & gym

The room was lovely, a little outdated. But still nice. I think we paid a lot for what we got. And our friends are going a week later and getting a bigger room but paid half the price. I’m not really sure why. Could’ve been a sale. But still enjoyed ourselves and the staff were so friendly and helpful!

Stayed for 8 nights. Good location along south bank. Very convenient. Many amenities. Short walk across the river to cbd area. Room service was very fast (for top up of room amenities)

Major issues with wifi and 4G. Connection was zero at times for both wifi and 4G and highly unreliable (intermittent) in the hotel rooms. This was really frustrating - ended up going down to the hotel lobby a few times in desperation where the reception was much better. Food around the crown area pricey - need to venture further away for more decent prices. Gets crowded on weekends.

The Shower is very good

I had a little trouble with Wifi no charging stations for phones ?

Clean & convenient

Close to the event we attended

We love staying here for the location and all the things to do in the casino and close by.

Beds are super comfy, staff are friendly and helpful and location is great. Good value for money, we stay here often as a family when we have things to go to in the city.

Extra pillows next time!

Beautiful

Nothing

It was very spacious and very comfortable

We requested the room to be serviced by pressing the button near the door, when we left in the morning, upon returning to the door in the afternoon the room wasn’t serviced. This was very disappointing given the price of the room.

Beautiful in the room, clean and everything we needed. Helpful staff and very nice to be back

Very disappointed after paying for a 'city view' luxe room to be looking out West side over the carpark 😝

Very comfortable and spacious room, especially the bed. Fabulous pillows.

The opt-in for daily housekeeping was a bit of a surprise in a hotel of this standard.

Seamless check in/out. Room as described. Great view from the pool.

The spa was on the cold side.

Rooms very comfortable, great facilities including gym and pool. Range and quality of breakfast foods were amazing, I will return to this hotel again because of this. Check in staff quick, efficient, helpful and thorough.

Behind the shower door was a line of mould in the grout but this didn't bother me too much but considering the high standard of the rest of the hotel, I thought you might want to know. I was not approached at all on the first day for tea and/or coffee during breakfast and I made the decision to approach the server on the second as I had waited for 10 minutes without anyone even coming my way.

The cost of parking - $95 for two nights is extremely high. The length of time spent waiting to check in.

Big spacious rooms, spa, breakfast, dining in

Coffee should be free at breakfast seeing as though we paid for breakfast, mould in grout in toilet area in the room, I wasn’t told about the room not being made up for 2 nights.

Clean and spacious room in a fantastic location This was my second stay here

Could have slippers for the pool and enough robes for number of guests

Great views, good location, size of the room was good.

For $380 a night, there were a few things I found to be a problem. To find the hotel from the car park was very difficult. The lifts from the car park are a long way from the hotel. Then, the lifts to the rooms and the lobby are in a very isolated location past some toilets and the signage was terrible. No plates to speak of. Cardboard cutlery. No power outlet next to the bed. Lighting was poor. Fridge was chocka block full of stuff I didn’t want to drink. Kitchenette area was full of stuff I didn’t want to eat. All about charging you extra money in my opinion. Overall a nice stay but I expected a bit more for the price.

The swimming pools

They need to have windows for fresh air, even with the air con on it was still VERY STUFFY

Family friendly

Cold breakfast, weather it was dine in room or in restaurant

Everything

There wasn’t a magnifying mirror in the bathroom. The bar at the hotel closes at 10 pm on a Friday night… too early for such a central hotel in busy location!

Good room for the price

Na

Clean, shower pressure was good and roomy.

Air flow in the room could have been better. Played with the air dial but wasn't very good flow in the room and more pillows other than two very soft ones. Other than having to call room service for them.

I always stay here because it is perfect location and I love the pool and foyer

comfy bed

no power points a round bed head for cpap machine. Pool too cold

Room was perfect, very roomy, bed was very comfortable.

That there wasn't a table to eat out breakfast on in the morning.

Pool was pretty spectacular as were rooms, beds were so comfortable.

Breaky buffet was ok overpriced for what was on offer. Took nearly an hour to check into our room which was unfortunately all the guests seemed to be arriving g at the same time! We missed stopping for dinner before our concert as I hadn’t allowed that long for check in .