The Crown Metropol Hotel, Melbourne

Excellent facilities and amenities

30 Min wait to check in.

Everything it was great!

Needs microwave in the room

All of it

I was charged for stuff out of the mini bar but didn’t have anything. Just took it out and sat it on the counter so I could use the fridge.

Location and room layout

Parking and finding hotel from carpark.

Location

Dated amenities, average hotel for its name

The bed

The veiw

The room was spacious and beautiful, with great amenities, the location to the esplanade was brilliant and we loved the pool and gym facilities. The sauna being tucked away in the change rooms was a little hard to find at first but we would stay again.

Nothing ☺️ it was great

Great room for the family. The pool was amazing and the location was great

I loved the facilities - we enjoyed the spa / steam room / pool area & gym

The room was lovely, a little outdated. But still nice. I think we paid a lot for what we got. And our friends are going a week later and getting a bigger room but paid half the price. I’m not really sure why. Could’ve been a sale. But still enjoyed ourselves and the staff were so friendly and helpful!

Stayed for 8 nights. Good location along south bank. Very convenient. Many amenities. Short walk across the river to cbd area. Room service was very fast (for top up of room amenities)

Major issues with wifi and 4G. Connection was zero at times for both wifi and 4G and highly unreliable (intermittent) in the hotel rooms. This was really frustrating - ended up going down to the hotel lobby a few times in desperation where the reception was much better. Food around the crown area pricey - need to venture further away for more decent prices. Gets crowded on weekends.

The Shower is very good

I had a little trouble with Wifi no charging stations for phones ?

Clean & convenient

Close to the event we attended

We love staying here for the location and all the things to do in the casino and close by.

Beds are super comfy, staff are friendly and helpful and location is great. Good value for money, we stay here often as a family when we have things to go to in the city.

Extra pillows next time!

Beautiful

Nothing

It was very spacious and very comfortable

We requested the room to be serviced by pressing the button near the door, when we left in the morning, upon returning to the door in the afternoon the room wasn’t serviced. This was very disappointing given the price of the room.

Beautiful in the room, clean and everything we needed. Helpful staff and very nice to be back

Very disappointed after paying for a 'city view' luxe room to be looking out West side over the carpark 😝

Very comfortable and spacious room, especially the bed. Fabulous pillows.

The opt-in for daily housekeeping was a bit of a surprise in a hotel of this standard.

Seamless check in/out. Room as described. Great view from the pool.

The spa was on the cold side.

Rooms very comfortable, great facilities including gym and pool. Range and quality of breakfast foods were amazing, I will return to this hotel again because of this. Check in staff quick, efficient, helpful and thorough.

Behind the shower door was a line of mould in the grout but this didn't bother me too much but considering the high standard of the rest of the hotel, I thought you might want to know. I was not approached at all on the first day for tea and/or coffee during breakfast and I made the decision to approach the server on the second as I had waited for 10 minutes without anyone even coming my way.

The cost of parking - $95 for two nights is extremely high. The length of time spent waiting to check in.

Big spacious rooms, spa, breakfast, dining in

Coffee should be free at breakfast seeing as though we paid for breakfast, mould in grout in toilet area in the room, I wasn’t told about the room not being made up for 2 nights.

Clean and spacious room in a fantastic location This was my second stay here

Could have slippers for the pool and enough robes for number of guests

Great views, good location, size of the room was good.

For $380 a night, there were a few things I found to be a problem. To find the hotel from the car park was very difficult. The lifts from the car park are a long way from the hotel. Then, the lifts to the rooms and the lobby are in a very isolated location past some toilets and the signage was terrible. No plates to speak of. Cardboard cutlery. No power outlet next to the bed. Lighting was poor. Fridge was chocka block full of stuff I didn’t want to drink. Kitchenette area was full of stuff I didn’t want to eat. All about charging you extra money in my opinion. Overall a nice stay but I expected a bit more for the price.

The swimming pools

They need to have windows for fresh air, even with the air con on it was still VERY STUFFY

Family friendly

Cold breakfast, weather it was dine in room or in restaurant

Everything

There wasn’t a magnifying mirror in the bathroom. The bar at the hotel closes at 10 pm on a Friday night… too early for such a central hotel in busy location!

Good room for the price

Na

Clean, shower pressure was good and roomy.

Air flow in the room could have been better. Played with the air dial but wasn't very good flow in the room and more pillows other than two very soft ones. Other than having to call room service for them.

I always stay here because it is perfect location and I love the pool and foyer

comfy bed

no power points a round bed head for cpap machine. Pool too cold

Room was perfect, very roomy, bed was very comfortable.

That there wasn't a table to eat out breakfast on in the morning.

Pool was pretty spectacular as were rooms, beds were so comfortable.

Breaky buffet was ok overpriced for what was on offer. Took nearly an hour to check into our room which was unfortunately all the guests seemed to be arriving g at the same time! We missed stopping for dinner before our concert as I hadn’t allowed that long for check in .

Pool

Queue to check in.

Great, spacious room with very comfy bed

bathroom was basic and uninviting. Towels were thin.

Bed was very comfortable, gym was excellent

They put my first room right under the gym where people were dropping weights

NA

The bed and pillows were extremely comfortable. The hotel is in an excellent location within Crown Casino complex. We were able to access Holey Moley minigolf, Kingpin and go on walks along the river with the kids. Staff were friendly & accommodating.

The service at Mr Hive was disappointing. Food was lovely but the staff made us feel like we were an inconvenience due to my husband being in a power wheelchair. We also had room service from Mr Hive and the food was great on all occasions.

We loved the look of the room. It was nice and modern and super spacious for the two of us. The location was awesome so close to Southbank! The staff were also very accomodating. We got drink vouchers as our room took some time to be ready once we checked in.

Pillows were a bit too soft but that’s all!

The egg’s beni were superb

The website said a bathrobe and slippers would be provided but the cupboard was empty

We arrived in melbourne very early in the morning. They gave us the option of checking at 9;30 am instead of 2pm for a fee $50. Which was great. Exceptional accommodation.

No issues at all

Bed was amazing! But the pillows didn't match the bed comfort level

the fact you can hear the bathroom from the bed - the glass doors and sort walls were not great

The bedding was beautiful.

The privacy in the bathroom was a bit strange. Part of the wall was open.

Got room comfy bed Cleanliness

There wasn't even a single bother of water provided in three room. The water in the mini bar was chargeable. Didn't expect this from Crown.

It was close to where we needed to go. The room was clean & tidy.

Everything was perfect, just one little problem, we didn’t have any conditioner in the dispenser.

Fantastic location, walking distance to everything you need. Very clean and generous amount of amenities provided. Big bathroom!

Beds not that comfortable, quite firm. The aircon system is hard to regulate, we were either too hot or too cold.

Paying for Capaccinos at a paid breakfast

Room was not serviced - bed not made. Advised when I complained I needed to “request” service - this was not explained at check in. Very disappointed

Great service, location was great and room was nice.

No balcony

Satisfied

Satisfied