Mama Shelter, Marseille

Modern and extraordinary design, something else. Cool and hip, quite central location.

Super unfriendly and slightly arrogant staff attitude. We were on a road-trip by car and wanted to make sure we have a save garage parking spot for our expensive car, therefore selected this place specifically because of included parking facility. However, the staff was not willing to help us out with making a reservation prior to our arrival. So, please don’t get misled by facility info here in booking.com, there might just be no parking available and no one will help you with reservations in advance or finding any alternative. Instead, you simply get an annoyed attitude or will be ignored with your reservation requests - and will be left completely alone with dealing with your car overnight parking issue. And last minute street parking (with big car) is just not an option in the very tight and narrow streets around the hotel. The bathroom, was a bit too minimalistic for our taste. Now shower cabin or curtain, the whole bathroom itself was the shower; and no space to put toiletries around the sink. Too bad, since the general hotel concept, design and location were actually quite cool/unique.

Romm was great and the staff was amazing. The hotel accomodating dogs and having a Parking was amazing.

The restaurant was not that great, and service was very slow.

staff and room

a bit noisy until 2AM

friendly staff, lively atmosphere in the restaurant

location. friendly reception. good vibe at the bar in the weekends. friendly barkeeper

the setting of the room is bad. the bed is opposite the windows so very confuesing. there was also too little space to pass the bed. i really didnt like this part

In an eco-friendly move the hotel had turned off the air con / fan system even though it was 23 degrees. Made no sense to me

adorable staff, smiling and super helpful great food incredible bed spacious room (23 sqm) available very convenient location

some rooms are noisy (last floor due to air pipes, service lift) but manage to change to lower floor a bit more amenities in the bathroom would be nice

The style of the room, the location.

The cocktails at the bar were quite deceptive.

A very nice design hotel, in a very hip location

Rooms tend to be on the small side: I suggest you book a L or XL room

The reception staff were fabulous, friendly and helpful. The vibe of the place and decor was very cool and seemed also very popular with outsiders as well as guests. They had a few DJ nights and special events going on. The bed was comfy, room clean and nice common area to work. The breakfast buffet was good and had lots of choices. It was nice they didn't clear it all away at 10am on the dot like most hotels do, so you could have a leisurely brekky. The location was a short walk to other restaurants and cafes but we mostly took taxis to other places of interest... but ubers were super difficult to get (seemed only a few in the whole city and often cancelled) so I suggest getting reception to order a taxi for you. Mama have some hot tips on their website that I suggest reading. One of our highlights was their suggestion to go to the Hotel Bords de Mer to the cafe, but we went instead to the rooftop and had a glass of the Marseille local drink Pasti and overlooked the beach.

The rooms were very small and awkward to accommodate 2 x large suitcases. We got an upgrade at one point due to a problem in our room (sink drainage issue which was dealt with promptly) and the next room was only marginally bigger and still had the same prob with cases. The worst thing about my stay was that I got very bad food poisoning from a medium raw hamburger at the hotel. (I only ate hotel food that day so I know 100% it was from the hotel) It meant that for 2 days of my 5-day holiday, I was out of action which was very unfortunate. The chefs should be checking burgers with a thermometer if serving raw as this particular food item is very common to cause food poisoning. Some of the staff in the cafe/restaurant seemed on another planet sometimes and not very attentive or available when needed - not just on one occasion but each day at breakfast, more staff needed and better hospitality training.

grosses Zimmer

Lärm wegen Party am Freitag jnd Samstag

The relatively dear cost of food and beverages in the bar/restaurant

The staff were fantastic and friendly and helpful!!

The bathroom was tiny and the door opened inwards and I kept getting myself jammed in! the foyer floor and carpet seemed like it needed a good clean!

Staff we're incredible. So amenable. So friendly and helpful.

Rooms are quite basic but very comfy. TV service was extensive

Modern room design. The hotel is comfortable despite not so close to public transportation, nor to the most interesting spots of the city.

Accomodation booked via Booking.com. When I left I requested the invoice for the company by email. Mama Shelter didn't deem to answer me. I therefore contacted them directly and they informed that the invoice has to be generated by Booking.com. I therefore contacted Booking.com to receive the invoice. Booking informed me that Mama must provide the invoice, not them. Indeed, I always got the invoices directly by the hotel. Today, I still haven't received the invoice by Mama. So, if you are travelling for your company be aware that getting your invoice can be a very painful process.

very clean bedrooms and VERY nice and helpful staff

parking is quite expensive

location

Cool place, great location, very helpful staff.

Very minor: no shampoo

Very confortable room. Very practical parking available.

- room is of decent size - comfortable bed - shower facilities were awesome - by far the best I have encountered in france so far ! - staff were friendly and helpful - hotel restaurant and food was great - secured parking provided

- secured parking was located in a small road which was slightly hard to find for the first time given roads were one way - hotel located abit too far from old port.. about 18mins walk with slope - neighborhood seems dodgy.. we would def feel safer if we stayed in hotels located in more touristy areas like la panier and old port

Very nice staff and very helpful. Always smiling. Location is a bit distant from Vieu Port, around 25 min walking downhill and phill on teh way back. Excellent Breakfast

Bed in the middle of the room limiting mobility

Loved the room, the mirrors, the bed, the hostel-like quality of the place

Breakfast was just ok. I wish it were exceptional like most other things

The hotel was great and rooms were nice and modern. Loved the additions of the random things like character masks. The hotel bar was really lively on the Saturday night with a good DJ and we enjoyed this. Convenient to have parking in the basement of the building and we had two rooms booked which they did locate on the same floor and only a couple of doors away as requested.

Shouldn’t charge for parking for hotel guests. The location was a bit out of the way and whilst quiet had to walk through some more questionable areas to reach the centre. Hotel breakfast was overpriced for a very basic selection and lots of stuff had run out and wasn’t replaced until asked.

the hotel got everything I needed: very clean, comfortable bed, location is perfect, a secured parking. and the Sunday brunch is exceptional !! the lady at the reception managed to get us a table as we forgot to book.

nothing.

Fun

Parking too little and always full