Finca Serena Hotel, Mallorca

Beautiful remote location Excellent views Service was excellent and staff very attentive

F&B was not up to 5* standard Seems a little tired 4* is a more fair rating for this property when compared to international standards

Breakfast was nice and a lovely setting

Inattentative staff, our room was average, rusty patio setting

This hotel is beautifully furnished but nowhere near a 5 stars hotel. Laura is a helpful and seems to be the only person onsite who understand what a 5 star hotel is. She agreed the service provided was poor and offered us a massage to make up for the constant bad experience.

- staff to customer ratio is poor and most of the staff is young and not well trained - noise isolation is poor (e.g when going to the toilet in the middle of the night I could hear my neighbours talk in their bed) - When ordering room service they forgot half of the order - Claimed it's difficult to cope because they're a small hotel with only 25 rooms but then nothing is personnalise (i.e. travelled with my sister but in the room they still put a pair of men & women's flip flop, they ask you for your room number each time and don't know your name) - Lack of Pergola to cover the cars when it's 40 degrees outside - They have an app but if you want to know about the dinner menu, you have to come to reception to see it (why develop IT capabilities if you can't update?) - Asked to book restaurants (they're mostly unable to recommend anything else than the onsite restaurant) and they said "sorry they don't pick up the phone" and didn't recommend and alternative. - there's a shop (I guess it's a criteria to be a 5 stars hotel) but it sells 3 items of yoga and there's no one working in the shop -All in all it looks like they 'googled' criteria to be 5 stars and knew when the review was

There is no doubt about it. This hotel is stunning. from the drive from the airport to the windy road to the gate and up into the car park, it’s all beautiful. The room itself was fantastic, an outside terrace and a spacious room (though a little tired in places) was all very comfortable. The AC not as powerful as I would have hoped given the 38 degree heat, but with the curtains closed we managed to keep the room cool. The gardens are beautiful and there are lots of walks to do taking you through the vineyards and olive groves. The swimming pool a perfect temperature and the beds exceptionally comfortable.

This hotel for me doesn’t hit 5* and is certainly not what you would expect from the price tag. Attention to details really missing. Sometimes our room wasn’t cleaned until 3/4pm. No pool staff for drinks until 12pm. No personalisation from the staff and to be honest, I have eaten better food… which is a shame as this was meant to be a gastronomic experience. The biggest thing for me was lack of consistency. One day a good breakfast, the next it was inedible. It became very obvious that at full capacity staff couldn’t cope. The gym also very disappointing…. very few weights, the AC no where near good enough to sustain working out in and it was small and very cramped.

everything was perfect.

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pretty grounds and lobby area was very beautiful

Very beautiful and serene,place to relax and enjoy the nature.The greatest service and the friendliest staff around the property.Lovely room and delicious breakfast.Very pleased with our stay.Looking forward to be back.Thank you Finca Serena!🙌🏻We enjoyed every moment.

From the moment we arrived Finca Serena was absolute heaven. The Finca is stunning with terraces on both sides and beautiful countryside views, which we enjoyed with a welcome glass of cava. We stayed in a garden room next to the kitchen garden and loved it, we had our own private terrace and it was so peaceful. The rooms are beautifully decorated, simple and elegant with everything you need. We also used the spa and gym facilities which were perfect for our needs and weren't too busy. The food was absolutely delicious - we had dinner in the restaurant on our first night and it was very memorable. Breakfast possibly the best we have ever had in a hotel! Laura on the front desk was exceptional, so friendly and made sure everything was perfect for our stay - thank you! We can't wait to come back.

Honestly we absolutely loved our stay and find it hard to fault anything, so these comments are definitely minor and did not impact our overall enjoyment - still 10/10. One thing we found is that when we first arrived we weren't 100% sure where to go to find reception, but we noticed that for some other guests the team were there waiting for them as their taxis arrived so that they could show them to reception and take their bags, which I think is perfect. However, this is nitpicking because it took us all of 1-2minutes to find it and the welcome we got when we found reception was exceptional! We also hoped to use the bikes on our last afternoon and were told to turn up and they should be avaliable, but found when we did they were all gone - so in future might reserve them to be sure.

The staff were outstanding. They made our stay extremely enjoyable.

The weather! No complaints about the hotel.

Wonderful staff, beautiful landscape, great facilities, delicious food

The decor, ambience, staff, food, views - everything. It was above and beyond what we expected for our mini-moon. We can't wait to go back!

Nothing

Staff very friendly and helpful, food excellent

amazing place to switch off and connect to nature

Very tastefully done , staff are great, the rooms are equipped very well