Finca Serena Hotel, Mallorca

Beautiful remote location Excellent views Service was excellent and staff very attentive

F&B was not up to 5* standard Seems a little tired 4* is a more fair rating for this property when compared to international standards

Breakfast was nice and a lovely setting

Inattentative staff, our room was average, rusty patio setting

Nicely done, beautiful location, bikes and e-bikes to borrow. Good restaurant.

It's on a hill so normal there are steps but I think all steps and stairs should have hand rails. That wasn't the case. Also some steps too high, like the one to enter the reception. Some rooms had more steps to reach, and the pool quite many. For our room only a few steps but no railing. With warmer bed cover we could have turned off the heat at night. Bike reservation not so well organised as one day I had reserved but someone had taken it.

so relaxing

nothing

Perfect boutique hotel with beautiful minimal rooms!

Food wasn’t that great. It can definitely be improved for better but other than that staff was lovely, ambience was beautiful and we really enjoyed our stay!

Fantastic hotel! Gorgeous setting and you feel worlds away but you are just a quick drive from beaches and the city. It’s better to rent a car to explore the island if you are planning on leaving the resort for the day. The pool is lovely- the spa fabulous. We also did yoga classes every morning which were great. We had all of our meals there and we’re always impressed. Breakfast is included and they had so much to offer- iberico ham, champagne, omelettes, fresh OJ. Highly recommend!

The setting of this hotel is absolutely stunning. It overlooks the mountains and the hotel's own olive Grove and vineyards. Having breakfast and dinner here everyday felt like a dream. The staff were outstanding. All of them so friendly and attentive with impeccable attention to detail. Pierre who was running the restaurant and his team Inés, Miguel and others were all friendly faces greeting us every day, and making us feel at home. They went above and beyond and Christian, the manager, even kindly dropped us to Palma when no taxis were available. Huge thank you to you all for making our honeymoon experience unforgettable. Food is incredible with a daily changing menu, and lots of little surprise dishes. We enjoyed the Bbq and tasting menu days and loved both. Fantastic selection of wines too. We had an amazing massage at the spa too!

The only criticism I have is that I felt it was annoying there was no a la carte menu if you didn't want a three course set menu. Food was delicious but to only have the option of set menu for both lunch and dinner when nothing else is around, its a bit limiting (and expensive). In the same spirit, water was refillable filtered water yet you still had to pay five euros per bottle (unless as part of the set menu). Plastic bottles were even more at 6€. The hotel could very easily just have filtered water taps for guests to drink at leisure for free given the price you pay to stay. We often found ourselves a bit dehydrated because we didn't want to keep buying small bottles for 6€. Again, when there's nothing around, there should be another option.