The Chelsea Townhouse, London

They didn’t refund the insurance until know

The location is great, right in Sloane Square, and the staff are generally very nice and welcoming. The room size is also quite spacious, which is a definite plus.

Upon arrival we were told that the only available Junior Suite was on the basement floor, and were even advised to move to a partner hotel nearby. Only after insisting firmly for a long time were we finally given a proper room in the main building, which was frustrating. The room itself is large, but not ideal for guests with allergies since the floor is fully carpeted. Additionally, the complimentary breakfast is quite limited, and even basic tea is charged, which feels inadequate for this level of hotel.

I was initially given a ridiculously tiny room (room 27 I think). The size of that room was preposterous, the room was suffocating with no window to see outside. I felt claustrophobic and the cost was way too much for that room. On the second day, I asked to change rooms and was given room 1 and that was much better even though I had to pay more. The location was great. the place lovely. the staff efficient.

Having to pay more for a room and being given that ridiculously tiny room. Breakfast was costly and really average. Your pastries were not good. I had 2 guests + myself . It was a very expensive breakfast.

We liked the location

Property is not clean, the rooms are really noisy due to a old air cond system, some of the rooms have windows with no views but pipes, some rooms are located at the very under ground floor with no light, it’s a real disappointment.

Location, cleanliness, garden and general ambience.

The hotel checked someone else into my room by mistake. That guest let themselves into my room at 1.30am. As a female traveller with daughters it was very disturbing and undermined our confidence in our stay at this hotel. The following night the fire alarms went off in the middle of the night; and again the following morning. Needed a good sleep after our stay.

The location was perfect for our stay in London. Easy walking distance to everywhere we needed to go.

We booked a Chelsea King Room and the pictures made the rooms look large, high ceilings, plenty of light and super luxurious. Unfortunately, we were very disappointed with the actual room. It was in the eaves, felt very claustrophobic, dark and should have been categorised as one of the basic tier rooms. I completely understand there are different rooms within each tier but this was not worth the money for us. When we asked at reception if there were any of the rooms advertised available we were met with a dismissive and curt response. Very unfortunate as this hotel was recommended. Also, we tried to order room service but no one ever answered after calling twice. We eventually ordered directly from another restaurant.

The location and on our first stay we had a nice room and were very happy with the staff and value for money

This time we were given a less than ideal room, which I would suggest was the minimum size and equally the least comfortable. The AC didn’t work very well and so we had a poor nights sleep. Then we were rudely interrupted by a member of staff who let themselves into our room and walked directly into our sleeping area whilst my wife and I were still in bed.

Great

Classic building very well decorated in the best location of Chelsea.

Breakfast service very slow.

beautiful property - really central great facilities - lovely big room comfy bed

it was so noisy from really quite early in the morning - mostly door slamming and traffic but spoilt the hope of a lie in …

The room, staff and everything about this hotel was perfect. We stayed here for our legal wedding ceremony at Chelsea Town Hall and the staff made us feel so special and welcome. When we came back to the room at the end of the day, they had even put rose petals on the bed and two desserts for us! Its the perfect location just off the Kings Road and would definitely stay here again. The room was spacious, light and the bed was huge. 10000% recommend.

Nothing, it was a fantastic stay.

Beautiful hotel! Lovely garden which my dog could run around in. My dog was welcome in the all the spaces- this really is a dog friendly hotel! They provided my dog with treats- poo bags- a bed and bowels. Excellent!

I think the breakfast could be better.

Perfect

Loved everything

Perfecttttt will come back again !

Nothing.

None

None

Very comfortable hotel in a great location. Lovely bathrooms and the rooms are like comfortable and relaxing.

Nothing not to like!

Room 31 suite - comfortable - a little dated but very clean. The location is fantastic - quiet but close to everything and short walk to Sloan Square tube.

We had a wifi outage when we were there and a couple of lift outages too.

Great team, very nice, comfortable room

Very nice property - but carpets in communal areas dirty - if not very dirty and badly in need of a clean

Beautiful design and furnishings

Lots of stairs

The hotel, staff, location, cleanliness and overall ambiance were perfect. This was a place definetely I would reccomend to my friends. I have special thanks to Anastasia for her all help to up-grade our room even in high season and to maximise our comfort during our stay.

Great location, close to the underground, amazing staff to help with every need.

No issues.

Location

Little facilities available, small room , elevator only fits one person

Perfect location and very clean

Staff was excellent

Location

The cleanliness and space in the rooms was excellent. It was quiet, the staff were exceptionally helpful and friendly.

As a suggestion, some sachets of hot chocolate and normal breakfast tea would be appreciated, and it would be good to refill the sugars every day.

Loved the location, and the private garden was a wonderful bonus

The staff is wonderful. Mr. Sherlock is always there to help and a very nice person. Location is perfect.

There was work being done and the facilities were VERY limited.

Great location next to King's Road, bus and underground. Charming neighbourhood, lovely building - a bit quaint, feels like a home more than a hotel.

The "fixtures" do not reflect the 4 stars rating of this hotel: heating pipes held together by duck tape in the bathroom, very rudimentary shower, windows not closing properly, etc.

fabulous very old worl British!

not many facilities open due to refurb

Close to areas I wanted to visit. easy walk to underground, buses and nice restaurants are close. Elevator for luggage. wonderful old world charm and very nice staff. breakfast was very nice. It was what I imagined a Olde world small boutique English hotel would be. I loved it.

it’s an interesting building olde world building and my single room was very small with a wi die that overlooked service areas. but it was cosy and all I needed as I was out all day. the bathroom was modern and efficient.

a cosy vintage hotel in a great location, staffs are very nice

the friendly staff and the comfortable home feel

steps

Stayed with our family of 4 in Draycott Suite (Vivien Leigh) for a week. With its 2 expansive bedrooms with ensuites, a reception room and a guest bathroom, the suite is worth every penny. Garden view, open fire place and massive size. Good staff but house keeping could be hit and miss. B'fast is pure quality and the lobbies are charming and quaint. No wonder it gets full occupancy round the year!

Stayed with our family of 4 in Draycott Suite (Vivien Leigh) for a week. With its 2 expansive bedrooms with ensuites, a reception room and a guest bathroom, the suite is worth every penny. Garden view, open fire place and massive size. Good staff but house keeping could be hit and miss. B'fast is pure quality and the lobbies are charming and quaint. No wonder it gets full occupancy round the year!

Stayed with our family of 4 in Draycott Suite (Vivien Leigh) for a week over Christmas. With its 2 expansive bedrooms with ensuites, a reception room and a guest bathroom, the suite is worth every penny. Garden view, open fire place and massive size. Good staff but house keeping could be hit and miss. B'fast is pure quality and the lobbies are charming and quaint. No wonder it gets full occupancy round the year!

The English charm of the interior rooms - guest rooms and public spaces . it’s great location near Sloan square and pavillion road. great staff. working fireplaces added charm for our pre -Christmas stay.

breakfast selections. oils be expanded. bathrooms are a bite tight.

I had a wonderful vacation at the Draycott hotel. I had booked a queen room and when I got there they had upgraded me to a beautiful and spacious double room. The beds are very comfortable and the warm dishes at the breakfast are great. I loved the area close to sloane square, it felt safe and centrally located.

Better lightning in bathroom for makeup etc would have been great, but it’s just a small detail.

Lovely. The service and attention was above and beyond.

very friendly and helpful staff and very comfortable room

Lovely room and friendly staff, very comfortable bed, open fire place which was amazing, as was the view. Very clean as well.

We didn’t manage to turn on the heating overnight

so friendly and personalised

Best place, cosy classic English hotel. Afternoon tea, hot chocolate for the night the best!

Wi-fi is not good

comfortable and good location. really good staff

Good location, welcoming staff.

Friendly staff on check in

Tv signal wasn’t working. Could prob have got updated tv facilities.

the hotel is fantastic. very cozy and romantic; the staff care about every little detail; you feel at peace here. the rooms are beautifully styled, very comfortable bathrooms.

the mattress was a bit too soft

The room was kindly upgraded as complimentary, which was situated at top floor under the roof with large space and a separate bathroom plus wardrobe. Excellent location with 3 minutes' walk from Underground Station, Sloane Square. Tea, coffee, liquor, cocoa are seved in the drawing room as complimentary.

Bathroom equipments need to be totally refurbished as bath tab is too slippy and narrow, the plastic guard is wrongly fixed, no handy shower, significantly slow speed to fill up flash water for toilet. Hair dryer looks quite obsolete. Although drinks are offered in the drawing room, mineral water should be provided in each room.

charm , and unique