Charlotte Street Hotel, London

Excellent location for our needs, pleasant room with comfortable mattress, well equipped and quiet. We slept well. The public spaces are nicely furnished and decorated. The front staff on door and reception were professional, friendly and helpful.

The television signal kept cutting out meaning that we were restricted to the main channels, not great when you are paying these kind of prices. I did miss having tea & coffee facilites in the room. The breakfast is not great value, £5 for one cup of coffee and no free refills and in an near empty room we were seated by a group and by the door to the kitchen. The small tables in the bar are solid meaning that there was no where to put our legs, such a pretty room and maybe the window seats are different but it wasn't comfortable enough for us to stay for a second drink. The way that the final bill was displayed with service on the room and service on every item ordered (breakfast, room service) was difficult to read.

Immaculately clean

Small bed, and service and food not good. Breakfast very poor.

Location I suppode

Food Facilities Price

The bed was too small.

The bed was very small.

The rooms were well designed and well maintained

The rooms were noisy, you can hear everything : all noises outside in the hallway, who walks by due to squeaky old floors, to someone talking, closing and opening other room doors etc

You really cannot fault the comfort and ambience of the Charlotte Street Hotel, location wise it is also perfectly placed.

We were disappointed with the service in the bar and restaurant, the staff seemed preoccupied in cleaning than serving. Sunday evening 9.30 p.m there were more staff than guest, yet the staff seemed to be busy being allusive. After waiting 15 minutes I eventually caught the eye of a waiter and ask for two hot chocolates , the responce “sorry we can’t do hot drinks Sir because the machine has been cleaned”. The next morning wasn’t much better, it took so long to get served.

Service Position Ambience

staff were all amazing. attention to detail was superb.

restaurant could have more interesting menu

Had a junior suite very cosy and comfortable. Location was very good. Felt to be in a family hotel. Very nice decorated

Nothing

Loved the location and the hotel ambience. The staff were very helpful and friendly in the bar area.

Unfortunately, in one of the rooms the toilet was broken and it couldn't be fixed.

Beautiful design, very comfortable, lovely and highly professional staff. Great location

The breakfast could be better. The pancakes are very dry and the avocado toast is the most basic I ever had. Not at the level of a 5 star hotel at all

Welcoming - fantastic interior design. Immaculate

Not enough water in the room.

Location Staff Comfort Shower

Over priced drinks Over priced parking No tea/ coffee in rooms

Great location, boutique feel

Not being able to go to the bar. Resident lounge cleaned for a wedding and told no tables in bar until 6:30. I’ve never been to a hotel where as a resident you can’t go to the bar!

Hotel that felt cosy, trendy and warm.

Lovely decor and location

No coffee or tea in room

Exceptionally clean, great interior, lovely vibe! Service was excellent.

Very nice hotel, excellent location, very nice and helpful staff.

Excellent rooms & location

Nothing to say here - was very happy

Great location. Not the warmest of welcomes after a long journey from one checkin staff member, but the rest of the team were fantastic and really went out of their way to assist us. The concierge team were tremendous as were the bar staff. The location is so central and surrounded by lots of choice for bars and restaurants.

A warmer welcome as one team member can potentially ruin the experience of this magical boutique hotel

Lovely decor and atmosphere

No hand shower in shower cubicle only an overhead Niagara. Rx

An excellent hotel, with first class staff who know exactly what's needed to make you feel very welcome.

Location

The customer service for the cost could have been better The duplex room was one of the smaller ones with no bidet in the bathroom

beds and bath/shower all amazing

Our room was a good size and very comfortable. The interior design of the hotel/room was very impressive, like all the Firmdale hotels which are beautifully decorated - Kit Kemp style. Our bathroom was large enough and shower was great, towels thick and soft. The shampoo/conditioner/hand & body wash provided smell amazing. We asked for a quiet room at the back of the hotel and we didn't hear any noise from outside or in the hallway. The staff were really nice and very helpful. We had breakfast and there was plenty of choice (cooked, cereals, fresh fruit etc). We would definitely stay here again next time we are in London.

Nothing, everything was great.

attention to detail is excellent in all of the firmdale hotels

very expensive

The service was excellent at the front desk, the concierge, the restaurant especially the new girl I don’t know her name but she is from Albania, the door man was also fabulous. We loved the dressing gowns super luxurious. Also the coffee was outstanding.

I didn’t like the fact there was not a plug for the hairdryer in the bathroom but then my friend told me in the uk you cannot have this anymore so it makes sense to me now.

Wonderful stay!

Very high bath tab which cause a risk of slipping and difficulty entering the bath.

Room was absolutely stunning! So comfortable and so very pretty. Beautiful designed

Location

Room . Bathroom very poor . Poor value . Facilities.

made to feel very welcome

would have liked a kettle in the room

location superb, staff were excellent and beautiful rooms

Food excellent and location perfect

favourite hotel in London

nothing

Good vibe, nice guest lounge and library.

Small bed, small room for the price.

The most amazing refurbished rooms and bar area. Loved it all.

Incredible staff throughout the whole hotel. Super efficient and friendly,totally relaxing.

very comfortable surroundings and felt homely

nothing I could complain about