Country Club Hotel, Lima

excellent service beautiful facility

One of the best breakfast buffets I have had the fortunte to experience - a huge range of options including local Peruvian dishes. The room was great and we were very comfortable for our first night in Peru after flying all day from the UK.

Comfortable beds and well located.

Staff was often very unhelpful, snobby and dishonest. We were given a small room in a lower category than we had paid for and they said that they were full and couldn’t give us the room we initially paid for, but refused to reimburse the money we had paid for the room in a superior category. They said “it’s just like this and there’s nothing we can do.” After verifying on booking we saw that there were indeed rooms left in the category we initially paid for and other categories as well (as the hotel wasn’t full at all). They then insisted that the given room was the category we paid for (as if we were idiots). Then they changed tactic and said that if we REALLY have to have the category we paid for they would have to move other guests so that we could take their room (this is not true and something they said to not want to bother with our request anymore, as they figured it would make us feel bad.) it’s just such a ridiculous and unprofessional way to treat paying guests that have travelled half across the world to stay in their hotel… also the question remains why it would even occur to them to treat guests like this. It blows my mind. We kept insisting calmly but firmly that what they are doing isn’t correct and that we’d prefer to leave the hotel if this is how our stay is going to continue. Finally the manager Roberto agreed to give us an upgrade to a suite and apologized for the inconvenience as we had also asked to potentially extend our stay with 5 extra nights… long story short. All this nonsense robbed us of an entire day where we were given misleading information on purpose and not being able to unpack and finally relax after a very long travel. The two women who were playing cowboy in the reception kept having an attitude with us more or less during our stay but the rest of the staff were lovely.

Nice location and comfortable lobby.

The room was dark, the decor very dated and obscured windows that opened to what looked like a maintenance corridor. We expected better.

The hotel itself is beautiful! I absolutely loved the classic decor. The room was extremely spacious, comfortable, and beautifully designed. The private garden was also lovely.

After five days of some intense trekking in Cusco, I couldn’t wait to get to this hotel for some well-deserved relaxation in the garden. However, when I opened the patio door, I was greeted with the sound of hundreds of screaming children jumping into a pool at the leisure club next door. This intense noise went on for many hours, and I had to call reception several times before somebody came to investigate. They didn't seem too phased by the noise, even though it was incredibly loud, but eventually offered me another room. I was very disappointed, because as beautiful as all the other rooms were, they didn't have a garden like this, so I opted to stay. My whole experience was ruined though.

It is a beautiful hotel. The regisration desk staff and the concierge services were exceptional. Friendly and helpful, very informatative. The dining staff did a wonderful job of explaining the menu options. We had a delightful stay. I will we had stay longer. Next time. [s]

The staff is kind and always nice. The breakfast is really good.

The furnitures and decoration. Very beautiful hotel

The size and accommodations of the room

The hotel location was excellent, the room comfortable, and the door staff very helpful.

Unfortunately this hotel is geared towards large functions rather than travellers. There were parties late into each night we stayed. The loud music continued well after midnight (despite the staff telling us it would end at 10, then 11, then shortly after 12!) and we were awake for hours waiting for it to end. One evening they were so busy with party guests that there was no answer at room service or the front desk (eventually we gave up calling and started to get dressed to go out when thankfully someone at room service noticed we had been ringing and called us back). We could not use the lovely terrace outside our room or even have the door open because the neighbouring property had flashing lights and speakers set up at the boundary fence. At checkout I waited in vain for some acknowledgment of the above but we were not even asked "How was your stay?" Altogether this was well below the standard of the Leading Hotels of the World group.

Everything was perfect. We stayed in the Museum Suite. Absolutely amazing.

Location and willingness to help of the staff

They had two parties going on both sides of the hotel until 11pm; asked for a room change which took more than half hour and had to call again for it. The second room was on the other side but above the other party so back to reception to find a quiet room and had to settle for basically a downgrade to no view and bathroom half the size with not even an offer of compensation as it was 9:30pm by the time i finally got in the third room having checked in just before 8pm Breakfast was mediocre quality, looks ok but 4 star quality at most Pool was empty (it is winter but a luxury hotel should have it at least moderately warm during the day)

We enjoyed everything about the property. Location was in a perfect area. Always felt safe in the area.

N/A

luxurious and authentic - definitely better than a hotel chain. Restaurant had great food. The Tanya Trachtemberg jewelry shop was imcreduble

Beautiful historic property. Central location. Great amenities.

Would have liked a hot tub attached to the pool. But I understand space is limited.

The hotel and the staff are perfect! From the front desk to the concierge - they do not leave any stone unturned to make you comfortable. Definitely will visit again and this time for a longer stay.

Hotel interior is amazing, the room was spacious, we were given a free upgrade to Suit, and breakfast was just exceptional

Amazing hotel. Staff were always helpful, accommodating and friendly. Would 100% recommend this hotel in Lima. Great location, close to the Salaverry shopping centre and Miraflores is just a short car journey!

Nothing. Everything was perfect

Wonderful staff. Great food. Comfortable rooms

Nothing

Beautiful hotel and really accommodating staff

A beautiful hotel in the financial centre of Lima. Breakfast was superb and the staff were very friendly and extremely helpful . We felt safe walking to Milaflores and being out and about

Nothing

Beautiful old polo club house in a very safe area of Lima.

Isn't a lot around the hotel so be prepared to uber or walk to get to a bar or restaurant

Setting and service

Noise from outside was too much

Courtesy of the staff was exemplary. Great location.

Local information such as nearby facilities, map of local area etc.

Brilliant hotel. Would stsyvthrrr again if I’m ever in Lima.

We had the most amazing stay, super comfortable, clean and nothing was too much trouble.

I love the old building and the furniture. Very nice to see antique pieces of art preserved. Breakfast on the terrace is a good experience.

The service at the breakfast was not attentive. Waiter passed by with the coffee pot several times and did not stopped to offer me some. I asked for an expresso and it came late, after I asked a second time and it was cold, without cream.

Beautiful and big lobby, lots of small shops and cafes close to the hotel. The staff at the reception was very friendly.

It’s quite an old hotel. The bathroom needs renovations. The hotel is a little bit overpriced.

The hotel is beautiful and the concierge team are fantastic

Attitude of some front desk staff needs to be addressed

Attentiveness of stafff

Nothing

Very nice, well maintained. Staff friendly it was lovely.

The room was very big I stayed in the “new king” deluxe room

Lovely hotel with nice amenities. Great Restaurant and Bar

Location was a little far from the places we visited however cabs and uber readily available

Ambience, room and service

Breakfast very very modest and always the same food. No spa center, no sauna or massage…

The concierges were the best I have ever seen. Mr. Nelson Espinal went above and beyond to get us great reservations and make our stay comfortable! Nelson along with Jaeco and doorman Juan Carlos are beautiful people who make this hotel our favorite place to stay in Peru.

Great staff and great amenities.

Rooms were big and very clean

Location and the fact that it’s a different kind of hotel

Opemess

Little bit haphazard and odd layout.

The location. Size of the rooms. Decoration

We want to take a steam bath was imposible and extra charge, bc donot belong to the hotel

What a wonderful place to stay on our first 2 nights in Peru. Everything from the welcome to the staff and meals was superb. We used the travel concierge who sorted us out with an excellent private tour, Maria, that we thoroughly enjoyed. the bed was comfy and the room spotlessly clean.

Being really fussy we were in the first room in the corridor and the noise of other guests moving/leaving in the morning woke us up but nothing really to complain about

The hotel lives up to its reputation: tasteful decoration, excellent location and very good service. The beds are super comfortable and the rooms have double-glass, almost completely isolating the noise.

We were upgraded to a new classic king room, on the ground floor and facing the backyard. The window was very small to have natural light. The wifi network was unstable and disconnecting every other moment. The bath tub did not have a hose to rinse oneself. The electric outlets next to the bed were difficult to plug.

A traditional hotel that has been kept up to a very good standard, making it one of my favourite in Lima. Comfy beds and stylish rooms. Also, while there was an issue with the room I had originally been assigned, I got an upgrade to a nicer room which is always appreciated, and the person who dealt with that situation was very professional throughout. Indeed most staff (from doorman through to cleaner) were very friendly and professional.

Pool is really small. The person who managed the check-in was a bit unfriendly (contrary to the rest of the staff) and didn’t warn me of some funny business with exchange rates that I only became aware of while checking out and de facto added c.10% to the stated post-tax USD price.

room service so exceptional hotel was extremely clean and good staff

Perfume in the hall

The staff was very nice. Everyone was helpful and attentive.

The room cleanliness was okay, but not the best. There were some small stains on one of the towels and I found 2 small bunches of hairs on the floor when we arrived. We also had an issue with the mini fridge in the room that wasn't working properly. Mostly it seemed like the problem was coming from the unit being out dated.

Service, restaurant, location.

View out of bedroom window.

restaurant very good for lunch and dinner staff lovely

our room faced road and was noisy work going on balcony meant we couldn’t open curtains

all aspects of the hotel were delightful

nothing

location

the location, the size of the rooms and help from the concierge

the check in staff is not very friendly.

Beautiful hotel with lovely facilities. Staff were amazing and so helpful.

The room was extremely spacious with a huge, comfortable bed, and a large bathroom with a great shower. The hotel is in a lovely colonial style building, and we had a private terrace rather than just a balcony, which overlooked the neighbouring golf club with parrots and peregrines flying overhead. Service was attentive and very helpful, and I enjoyed using the small, well-appointed gym in the basement, next to a beautiful kidney shaped swimming pool and terrace. Breakfast was delicious with a wide choice of food including good coffee, pollo saltado, sparkling wine and very tasty pastries.

I stayed in late August, which is wintertime, but I've never been in Lima when it has been so cold (a La Nina year). Having dinner on the terrace didn't work for me as the heaters weren't adequate and food was cold before it arrived at the table. The two musicians who were singing/playing in the terrace bar looked very cold too. More seating should have been found inside when the main dining room was full instead of having guests huddling around tables in thick coats and looking very uncomfortable. In hindsight, I wish I'd ordered room service if there was no availability in the dining room or bar.