The Majestic Hotel, Kuala Lumpur

ground staff were courteous, accommodating, and attentive. cafe staff were kind enough to oblige to a last minute change in location for our afternoon tea. bathroom was also exceptionally luxurious, bed was comfortable and the addition of a bolster was nice. restaurant breakfast had a wide variety

tv doesnt have wifi so you can't cast from your phone.... also had a nightmare experience making bookings with their backend staff (not on the ground)

Great customer service and staff were very welcoming and hospitable.

Breakfast finishes at 10.30am had difficulty waking up on time especially on holidays.

Awesome and amazing everything from service, to rooms and breakfast was simply superb

Very nice

Nothing bad to say

Love the Free Upgrade to a Suite in the old, colonial style building. Especially the vintage Claw-Leg bathtub!

Majestic Hotel seems too fixated on charging us for every conceivable, seemingly ‘petty’ reasons. RM 15 per entry for daily parking, extra charges if we request for more than their 2 daily coffee capsules, if we request early check-in or late check-out. Even request for any room decoration for our Anniversary staycation (3 star hotels provide for free!) Despite their Autograph Collection branding of impeccable service to their guests. Buffet dinner and breakfast variety not on par to their status above

At the front noisy traffic all night, the carpet stained and in need of a good clean. breakfast great with a large variety although the cooked food needs to be hotter.

Noisy room

A delightful property, well appointed comfortable rooms, we had a junior suite, loved the bathtub! The pool is wonderful to swim in. There is an abundance of places to hang out and enjoy. Concierge and housekeeping were very attentive to our needs. The service is perfect - so see less you almost d not see they are there.

Nothing to do with the property, but the road noise, especially the extremely loud motor bike riders all night long until around 5:30am…. Nasty.

Had a very enjoyable stay at The Majestic KL. The room was clean and spacious, and the staff were friendly and welcoming. I really loved the old architecture and classic vibe of the hotel, yet it still feels modernized. A surprise birthday cake right after checkin truly made me happy and added a special touch. Breakfast was great, and overall the stay was very pleasant, definitely come back again.

The only downside was the limited in-room dining options, and the Wok Fried Rice was a bit underwhelming for the price. Hopefully, this can be improved in the future.

We were welcomed by hotel staff in traditional uniforms, and finally had the chance to stay at a hotel we had long been looking forward to visiting. This time, our stay was to celebrate a family member’s birthday. At the front desk, the receptionist greeted us with a gentlemanly smile and heartfelt professionalism. Since we had mentioned at the time of booking that our stay was for a birthday, the room was prepared with a cake, a birthday card, and balloons—and to our surprise, we were also upgraded to a suite. We were truly moved by such a thoughtful and wonderful gesture. The breakfast buffet exceeded expectations, offering a wide variety ranging from continental dishes to Malay cuisine and ethnic specialties. Every dish was authentic and delicious, leaving us more than satisfied. We are deeply grateful for making this stay such a memorable and special occasion. This is a hotel we would love to return to again, especially for future celebrations.

none

Well maintained, clean and popular hotel. Comfortable rooms with good facilities. An abundant breakfast buffet with wide variety of choices available. The hotel now has a half-hourly shuttle service to Central Station, which is a very welcome addition. The standout of the property is the Heritage Wing, which continues to exude old world charm with beautiful bar, restaurant and club rooms. It is this space which makes for a memorable stay.

While the overall experience at The Majestic was enjoyable, but there were a few frustrating issues: 1. The very patchy, unstable Wifi in the rooms. 2. The terrible sound proofing. Unusual in a hotel at this price range, but traffic noise heard all hours of the day and night, requiring ear plugs throughout my stay. Also: 3. The landscaping in front of the Herriage Wing is a missed opportunity. Frankly it looks like an embarrassing afterthought when it could really be a standout feature of the property. 4. There is very a poor architectural connection between the older and modern parts of the hotel. At least the heritage wing has been preserved and maintained, but let's hope the architect in charge of the modernization hasn't worked on any more historic building projects.

The lobby was nice as we enter, there were flowers receiving us and everyone was friendly. Room was clean and very comfortable to stay in.

There was no power socket near the bed for charging the phone. The bath tray caddy was also rusty and noticably smells of rust - i had health concerns about the rust and would put it aside as i shower. Other than that the stay was lovely!

Overall i puas hati. Cuma i request untuk newly wedd punya deco maybe ada swan towel or petals tapi dont have. And i suka breakfast food banyak betul pilihan cjma taste dia maybe can improve a bit.

Very authentic classic hotel with lovely F&B outlets, nice uniforms and great service.

The breakfast was so good and got so many choices. the roti canai was so delicious. the room also big and comfort and my toddler love to play around the room

The facilities

The restaurant staff are unfriendly

Everything starting from the rooms were very clean and tidy , moving to the staff who were very friendly

Great rooms, lovely hotel and the staff are fabulous. Excellent for a stopover NZ - Europe. Stayed both ways.

The boy racers on motorcycles or in cars. I doubt the windows are double glazed…..quite noisy for light sleepers.

The design, restaurant is good also.

We enjoyed everything at the hotel Rooms, helpfulness of the staff Breakfast was fantastic Beds were comfortable

Option for guests to swop breakfast for either a lunch or supper As when you are ready to leave in the morning - you cannot maximize your time and get the full benefits of the breakfast

luxury hotel, good breakfast.

Clean and food so nice

Can not sleep during day time,too noisy

Splendid hotel

Everything was great

As the name suggests, this was truly a majestic stay. I came hoping for rest and beauty, and I left with something more—a sense of genuine care and warmth that far exceeded my expectations. The hotel itself is stunning, with a timeless elegance that blends colonial charm and modern comfort. But what truly sets The Majestic apart is its people. Every interaction felt thoughtful and personal. My room was spacious and beautifully appointed, the afternoon tea in the Orchid Conservatory was magical, and breakfast at Contango was always a highlight. Everything was done with grace and attention to detail. This wasn’t just a hotel stay—it was an experience. One I’ll carry with me long after check-out.

Nothing, the stay was wonderful.

Junior Suite was spacious for 3 adults. They had set up the sofa-bed with appropriate linen, which avoided the need of a roll-on bed. Ours was facing the front towards the railway line, but the ones on the opposite side had the bed in a room, which divided the overall space. For us that would have been tight, so we were quite happy to have the one all open. Breakfast was huge, covered local and continental cuisine, so it was something one didn't want to miss, first thing in the day. Bed was comfy, a bit on the soft side, so I preferred the Sofa-bed - its just a matter of personal preference. Bathroom had everything, Bathtub, Shower-stall, WC enclosure, not 1 but 2 wash basins - the two wash basins was a blessing, since we were there for a wedding reception, 3 of us getting ready was easy. Otherwise there were adequate mirrors too. Bathtub was provided with bathing salts. Ample toiletries and more on request. Other than electric kettle, there was a coffe machine also with coffee pods (complimentary) for me it was god-send. There are ample power sockets and they are all international type so no need for adapters except for in the Bathroom and Bedside tables. Location-wise it is a bit isolated as in no shops in the vicinity but it is fairly close to the city centre. This drawback is compensated by the Hotel Shuttle (complimentray) to KL Sentral and back. You can hop onto it every 25-30mins and come back as you are done doing your shopping at NU Sentral (attached to KL Sentral). We extensively made use of the pool and gym on the 4th floor. Gym was well equipped and had infused water provision. Finally the high point for us was that we were accorded early check-in and late check-out. This was very important for us as we had travelled overnight to arrive quite early and had an evening departure. Please note that if you are travelling by MAS or Batik Airways you can check-in and drop your bags at KL Sentral and then carry-on with your day,

Bathroom had everything, Bathtub, Shower-stall, WC enclosure, not 1 but 2 wash basins - but then it was a little tight. Bathtub in the middle was a little inconvenient to move about. The bathroom has a huge sliding glass door with a curtain on the outside, which was a little discomforting for privacy. But we kind of worked around it. Every space was just about ok. Would have been nice if it were a little bigger. Surprisingly, there was no luggage rack so we had to improvise of placing our suitcases on chairs or bed-bench, plus the cupboard space was inadequate for 3. Maybe for a shorter stay it would have worked. For us it was a bit of an issue. Breakfast was definitely awesome, but I wish they would curate the menu a little bit to provide for some variety for long-stay guests.

The cleanliness of the room is superb...and everything inside the room

Nothing

Scenery. Room are clean and tidy.

excellent , clean amenities. very friendly staff.

none

It’s a beautiful 5 star hotel, well appointed with style and comfort. My room had a fantastic view of the city and mosque.

It’s not far from the Chinatown but better to take taxi

The general atmosphere , the helpful staff, the space ,the decoration . The food was very good and the buffet is great The Colonial Cafe and the different tea rooms are exquisite, and intimate

The quality of the bed ,bad mattress The sofa was more comfortable than the bed!! The pool decoration is very poor not appealing ,a bit more of green would help to relax !!

Our stay in Kuala Lumpur as part of our honeymoon was at The Majestic Hotel, and it was absolutely lovely. My wife and I loved everything about the hotel. They decorated the room and gave us a beautiful flower for our honeymoon, which was a thoughtful gesture we truly appreciated—we even kept the note they wrote us as a keepsake. The hotel is very luxurious, and the tea room was simply heavenly. We tried the couple’s massage at their spa, and it was exceptional. Needless to say, the hotel is spotless, and its colonial style is both classic and timeless. The breakfast was the best hotel breakfast I’ve ever had, with a wide selection of both Western and Malay dishes—everything was delicious. The staff were incredibly welcoming. If you're staying in Kuala Lumpur, The Majestic is a must. We’ll definitely stay here again the next time we visit.

Loved the breakfast buffet

Having to pay for parking as a customer

The hotel was fantastic, it had old colonial charm, plenty of amenities, great breakfast buffet and attentive staff.

Nothing. Only thing i can think of is that it was not right in the City centre but it was not an issue for us

I like tjhe room, very spacious

none

Everything, just loved the service, the space in the room, the amenities. Breakfast choices were plentiful and the staff was kind and accommodating.

A Little far from the twin towers and restaurants.

Always my go to hotel

None

Restaurant are superb

There is no area separated for kids at swim pool.

Beautiful room, sunny and bright but cool Excellent service Superb Colonial Cafe dinner and Contango breakfast Super tasty food Amazing waiters

nothing

Lovely hotel in central KL, great suite of rooms

Bar shut early and no views from room

The room was superbbbb. Got free upgrade from junior suite to grand suite.

Buffet spread a bit boring. Should upgrade a little bit more.

So beautiful the rooms,

No complaints.

We stayed in the old part of the hotel and it was delightful. The suite was huge and so comfortable. Staff were amazing. Breakfast was exceptional with so many choices. Pools were always clean and well attended. We loved it!

The bed

Staff front desk

Very good

Nothing

Beautiful property in the heart of the city awesome food

The room was quite spacious and the bathtub was nice. The room was clean and the gym was well equipped. The. breakfast was amazing!!! The service was top notch!

the pool was not clean

Room was quite clean, although the cleaners missed that there were hairs left on the couch, but it's fine. Hotel was pleasantly nice, looking great given it's age. We decided to take a Grab occasionally and also the MRT (Museum Negara MRT) to our destinations which is quite convenient.

Pricey, but expected. A little jarring when the security rang the door and walked in with his shoes on just to put a drink in the mini bar. We can also smell people smoking from the bathroom area. There was a madman yelling in the other room too, which the concierge kindly assisted. You can also hear the road from the room. Soundproofing needs to be improved.

Comfy room and bed. Great breakfast buffet. Friendly front desk

Better train on your staff especially the one handling the contango buffet dinner registration. Lack of knowledge of knowledge and most importantly not friendly at all!

Beautiful historic building, loved afternoon tea in the lounge and listening to the live piano music. Breakfast was excellent, lots of variety. Service was excellent.

Location is a little far from the centre but it was easy to go in and out by taxi so this wasn’t really an issue.

… stylish, genuine historic, good-location .. engaging, confident and friendly staff. Secure underground car parking .. excellent road-stop when driving through..

Not much to mention

Enjoyed the bar room

Not walkable