Mandarin Oriental Hotel, Kuala Lumpur

Location, staffs and breakfast choices

N.A.

Probably the most value for money Mandarin Oriental in the world

The rooms were spacious, cozy and the view on the klcc was breathtaking. The staff were very responsive, respectful and friendly. The access to klcc was shorter then we thought.

None for now

Excellent location

Next to Petronas towers, Great location ! Very nice facilities and big rooms. Excellent view in the room.

THere were no restaurant or bar on the roof .

The hotel is ideally situated with fabualous rooms, a fantastic breakfast selection and a lovely pool area with bar and food service

I enjoyed my time in Kuala Lumpur by staying in Mandarin Oriental Hotel which is the best in town and my favorite for years.

Excellent, friendly service; delicious food and drink; cracking location.

Nothing

The junior staff as usual friendly and welcoming. Always ready to assist. The room has good soundproofing and always impeccably clean bed linen and towels.

I don't like to pay extra fees for breakfast having the room for USD 250+ daily rate. The breakfast should be included,. Also foe almost 3 days there was no hot water ibn the room, but MO management continued to promise to the customers "it will be fixed soon" instead just to move the guest to another room (or upgrade).

Everything

Nothing

The location is superb, just beside suria klcc mall. My room is facing the gorgeous twin towers and everyday we can watch the fountain show from our window. My children enjoy it. The rooms are spacious and clean. I'm always looking forward to coming back to my room because the staffs did a great job. Service is top notch. Fast and efficient. I managed to drop by the spa. Wonderful massage by Ms Bowie. All your staffs are admirable and brilliany. What a lovely stay!

The breakfast unfortunately has limited varieties. Please make larger spread.

Location is perfect, we loved the hotel, especially the pool area.

Room was a bit tired, the music in the bathroom was not working and the breakfast buffet could have been better. It is not bad but you expect more from a mandarin hotel. Eg. the cheese corner was very poor.

I am happy its near place to eat, visit and shopping. The most I like about the staffs in mandarin, very helpful and kind from frontdesk untill cleaner.

None

The location is perfect—it is next to the Petronas Twin Towers, and public transportation is available at the Twin Towers. You are also next to the super mall. The staff are friendly, professional, and ready to assist.

Nothing. Everything was perfect

Excellent location, very polite and hospitable staff, and excellent facilities. Provided me with late check out (2 pm) and further use of some facilities beyond check out time.

Nothing

The stuff are so helpful and friendly

Breakfast was not with many options

I stayed there for about 10 days in May, and it was exceptional, everything, and the best part was the staff who were always attentive to me throughout my stay. From the first day to the last. Special mention to the manager, Belinda Leong, who greeted me upon arrival at the hotel—a lovely person. The doormen always greeted me and asked how my day was. The Mosaico Restaurant staff, who served the all-you-can-eat buffet, and the lovely Regina, who always gave me tips for visiting the city. Habiba and the entire team helped me. I also want to mention the Concierge team who took me on a trip to Malacca. Special mention to Mr. Rabi, who helped me explore the city. To the pool and spa staff. The hotel was exceptional, luxurious beyond words, better than home. The central location was great for getting to the attractions. I had a room with a breathtaking view of the Petronas Towers; I couldn't stop looking at them. A very nice touch was that they let me check out until 4:00 p.m. They also let me use all the hotel facilities. I would always come back.

Convenience

None

perfect

I LOVED this hotel and certainly saved the best until last. The staff were beyond helpful, friendly, caring and went above and beyond at every opportunity. I appreciated in particular the early check in, the late check out, especially on our last day. Alyssia who checked us in was incredible. The Turn Down attendant Ali was amazing, the boys on the concierge desk and chief of transportation, Aslan all took the trouble to greet us at any opportunity by name. The MO should be incredibly proud of their gold service staff.

I only stated 1 night….. ; )

Everything is excellent about this hotel, and obviously as it is stated: It is world-class service. Perfect location.. Spacious room: nice, clean & comfortable.. You would highly enjoy also the well organized facilities: swimming pool and spa.. Excellent front desk staff, very helpful and attentive… I would like to extend special thanks to Mr. Mahmoud from the front desk team for all his assistance and guidance.

The breakfast buffet was immense! Beds comfy and crisp sheets.

Nothing

Nice staff and location

The pillows

Very helpful staff who really make the place. Excellent location as well, both to get around KL and to the airport. Great facilities.

Decor is a bit outdated. Kids play area, although large, did not have too much toy selection.

Very happy with their service. Price might be pricier but they are super genuine, generous and helpful team. They gave complimentary deco for mothers day, dad’s birthday mum and My birthday. All 4 occasion at once. Parents were super happy, super near to KLCC so easier for elderly. Good comfy beds and bathroom. Overall you pay the price but comfort is assured.

Perfect location. Warm friendly staff. Awesome pool area and fitness center.

Nothing

Feel like you are at home. Cozy and comfortable. I love about everything in this hotel . We keep coming back many times. Surely will come back again .

The bath gel n shampoo used to be diptyque now they have change to another brands . They should provide a bath rope at the sauna .

Everything about this hotel is first class. Food, beds and service. Staff are top notch.

Nothing. It’s excellent.

The staff were amazing and accommodating. We got an early check in and late checkout. The gym was fantastic. Swimming pool had an amazing view. Great food!!

Location is excellent, hotel is clean and enjoyed the amenities.

Servers seems like rushing me during breakfast by taking out my plate with food still on it, whilst I just went up to get some drinks. When I returned,my plate and food was gone!!

Always a pleasure being here

Every thing: people, location, facilities, breakfast… etc.

Nothing

We stayed there for the last night of our stay in KL. Very comfortable, great breakfast, and even when you check out you have access to the gym, pool, spa and shower facilities. We used these facilities, the jacuzzi, sauna and steam before showering and heading to the airport for a 11pm flight.

Very beautiful comfortable and staff were exceptional

Room - very happy with the room, clean, spacious, comfortable. Staffs - from the lobby, receptions, breakfast hall, the restaurants- are all very friendly and warm.

The breakfast. Buffet items were not replenished promptly. A bit more attentive in making sure the buffet spread is replenished quickly would enhance the experience.

Staff is so welcoming and nice. Mohammed checked us in and he was so helpful and explained everything in details. Pool and breakfast is amazing! Also great location to visit KL

Nothing

Amazing food Excellent service breakfast also very good

Would have been nice to be told before we still had to pay a deposit Evan you paid already in full and two weeks to get your refund money back Booking .com should be aware of this and also the customers

Perfect

All perfect

The beds were extremely comfortable and the shower was superb

Should introduce masala tea for breakfast

next to klcc

everything good

Location and the staff are very good. Swimming pool is nice also.

There was long Queue for the breakfast specially in weekends. It is an area for improvement i believe.

Everything was perfect!

None!

Everything was perfect!

None!

Excellent KLCC location and the hotel is very good value for money compared to other high end hotels. Rooms are large and very comfortable. Good size rooftop pool with plenty of day beds which are made up for you by staff. Service in the hotel is 10/10.

Noting.

I really like the way hotel managing service at the airport.

Oozes class and atmosphere. Management scores very highly.

Nothing. Could have done with double the time there.

The friendly and very helpful staff and the consistent attention to detail. The quality and choice of food. The general ambience

There was nothing to dislike

The porters at the entrance were truly exceptional, they elevated our experience so much with their warmth, humor and accommodating our needs. The hotel and service was of course amazing overall, breakfast was also another key highlight, makes it much more worth staying!

While it was clean and had the classic, beautiful wooden hotel room vibe, maybe a bit of an upgrade for the shower options, safes & plugs in the room.

Location.

Refrigerator is not clean

The location was perfect. The premises were very clean and the people very friendly and polite. Very good breakfast was served.

All was good