Mandarin Oriental Hotel, Kuala Lumpur
Expert reviews
“The Mandarin Oriental offers skyline views and rooms that feature king-size beds, marble baths and nightstands furnished with fresh orchids.”
Featured in New York Times’ 36 Hours in Kuala Lumpur.
“Mandarin Oriental, Kuala Lumpur has managed to stand the test of time as one of the capital’s most trusted names, despite the fact that new luxury hotels seem to pop up every year in Kuala Lumpur, each one shinier than the last. This, of course, is largely due to the immaculate upkeep of the gleaming hotel.”
“Mandarin Oriental Kuala Lumpur, just across from the Petronas Towers, has stately elegance from the ground right up to the 30th floor. There’s an excellent spa, an open-air pool with views of the skyline, and enough outstanding dining options to last a week, including top notch Cantonese cuisine at Lai Po Heen.”
What guests liked
- Swimming pool
- Excellent service
- Top location
- Helpful staff
- Comfortable beds
All you need to know
The Mandarin Oriental Hotel is a five-star hotel located in a prime location where it offers guests the best view of the city and proximity to the city’s most famous and exciting places. As such, the hotel is the ideal temporary home for tourists and travelers looking for adventure and excitement.
The hotel provides comfort within its rooms through its modern amenities and also outside the hotel premises such as the airport shuttle available for guests.
The hotel is located between the iconic Petronas Twin Towers and the beautiful gardens of the city, giving guests the best view of one of the most famous landmarks in the city. The hotel is 450 m away from the KLCC while the closest airport to the hotel is the Kuala Lumpur International Airport which is 45 km away from the Mandarin Oriental Hotel.
The hotel also offers some comfy room options such as Club Suite, Deluxe Twin Room with Park View, Mandarin King Room, and Executive Park View Room. All these rooms and many more are fitted with the best facilities and amenities that make the stay in the hotel worthwhile.
Amenities such as free Wi-Fi for high-speed internet access, air conditioning, a large 42-inch flat-screen TV with several satellite channels and a minibar.
The hotel also offers guests a chance to sample and enjoy a wide variety of local and international cuisines served at the hotel’s on-site restaurant.
Drinks and cocktails are also available at the hotel bar which is the perfect place to chill after a long day.
Hotel deals & lowest price guarantee
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Location
Recent guest reviews
7 September 2025
Fabulous
Staff, pool, room excellent
Softer Pillows as they were too filled!
6 September 2025
Absolutely lovely
Very luxurious
Nothing
6 September 2025
I will be back...
Breakfast excellent. Staff permanenty smiling very helpful.
5 September 2025
Exceptional
The view and hygiene!
5 September 2025
Excellent location great hotel value for money
Location was excellent Standard was not as high as other MO hotels. Was great value for money.
4 September 2025
Best hotel with super friendly and helpful staff in the heart of the city
Great hotel with a very friendly and helpful staff in the heart of the city. Nice pool and wellness centre which we could even use after check out
1 September 2025
Excellent rooms and staff. Bfeast good. Will come again.
Comfy pillows and bed
Traffic jam surrounding the hotel
31 August 2025
Exceptional
The breakfast feast
31 August 2025
Fabulous
Location is excellent. Very friendly and welcoming staff. Very posh hotel
Some towels smelled a bit musty.
28 August 2025
Iconic views
Fantastic location next to KLCC. The room was super comfortable and quiet. The Petronas Towers view was incredible.
Only gripe: the room wasn’t ready at check in, though the wait was short.
27 August 2025
Location, opposites the Mall
Room, lounge, and breakfast
Nothing
27 August 2025
Exceptional
Location
24 August 2025
A beautiful hotel but not quite measuring up to its more modern 5* neighbours.
Located at the foot of the Petronas Twin Towers and the large KLCC park and Mall, the MO is well located. The hotel is impressive with truly beautiful common areas, lounges, restaurants and foyer. The infinity pool is great with plenty of seating and a nice pool restaurant. The breakfast buffet was great with a fabulous range of international cuisine.
The bedrooms are old fashioned, tired and a bit shabby, in dire need of a renovation. I would not describe them as 5* at all. We had a cockroach in one of our bathrooms when we arrived, which wasn’t a great first impression! The staff were sweet but by the pool they were very slow to top up water, bring over drinks etc…. The breakfast dining space isn’t sufficient for a hotel of that size, so felt crowded and cramped.
22 August 2025
In the middle of Kuala Lumpur
Central location, right next to the Petronas Towers. Excellent services and very friendly and attentive staff. Beautiful, spacious panoramic pool and spa equipped with all the amenities. Spacious suite, panoramic view and very comfortable bed
It certainly needs a reform... even if it is historically dated.
18 August 2025
Perfect location next to the Petronas Towers, with great transport links to other areas.
Breakfast was sensational. Indian, Chinese and European tastes catered for with excellent service. There was a queue to be seated if you hit the rush-hour but it didn't detract.
Our only negative was that we were charged in error for extra costs that wasn't corrected until 6-7 days after we had checked out.
18 August 2025
Beautiful hotel with the perfect location
Best location. Right next to the Suria KLCC mall
Bathroom was a bit small and pool area felt a bit dated.
18 August 2025
Amazing staff, beautiful hotel, outstanding attention to detail, fabulous breakfast and relaxing pool area and spa facil
We loved the warm welcome and luxurious decor
17 August 2025
Really good
The location was perfect. Services and staff were excellent.
The gym could have been a bit better
16 August 2025
Excellent comfortablr stay
Location , ambience,
11 August 2025
Return for the third times.
Location of property, room are very clean and tidy are very good. Breakfast are good, many variety. Should provide more traditional malay kueh.
Nothing
8 August 2025
A beautiful welcome to Malaysia with a wonderful stay and views!
Beautiful decor and spacious room and bathroom. Many tasty breakfast options, well-located next to the iconic Twin Towers and easy downtown access to malls etc. The staff were super attentive and helpful as well. The spa was lovely as well as the gym!
Everything was good!
8 August 2025
Luxury hotel well located
Excellent location Extensive Club lounge offer Luxury room Majority of staff gave first class service
Club lounge dress code inconsistent- handled badly by a member of staff
3 August 2025
Fabulous
The property is a combination between traditional and modern .
It needs update in electronics
3 August 2025
Exceptional
Perfect
2 August 2025
Exceptional
Location
Your breakfast to bad, not worth it with your price, TQ.
1 August 2025
Wonderful short stay
Wonderful decor and facilities. Staff were excellent, very confident and helpful.
Nothing
31 July 2025
One of my best hotel experience
I cannot complement the service enough! Staff were extremely friendly and helpful; they provided suggestions such as activities and restaurants. View of the Petronas towers was amazing too.
Nothing
29 July 2025
Fabulous
All things wos good, But for me to exspencive to stay to long
28 July 2025
Great hotel
Fantastic view from the room
Queued for breakfast
28 July 2025
I wish I could live there!!
Immaculate. Wonderful staff. Incredibly comfortable bed - I had the best sleeps ever. Beautiful pool and poolside service perfect
Nothing
27 July 2025
Pleasant
pool
breakfast too crowded
23 July 2025
I have visited hotels all over the world but this one is so far the best I’ve been in. A perfect combination of everythi
Perfect location, excellent staff, great pool, perfect breakfast.
23 July 2025
Fantastic experience
The location was phenomenal, the staff were polite and professional. Mr Ryan who checked us in was outstanding.
21 July 2025
Will definitely stay here again
“Excellent service! The room was wonderful, and the lounge was a delightful bonus — a great place to feel fancy while pretending I don’t check my emails every 5 minutes. The bed was so comfortable it practically held me hostage. All in all, one of the better places to stay in KL — and trust me, I’ve tested a few!
No long mirror in the suite, not a fan of the amenities
20 July 2025
Excellent stay.
Extremely helpful and courteous staff
20 July 2025
My favourite hotel in Kuala Lumpur
This hotel is superb. Excellent location, excellent staff, excellent food, excellent service.
19 July 2025
Fabulous hotel in the center of Kuala Lumpur
Fabulous hotel in the center of Kuala Lumpur, just a few steps from the Petronas Twin Towers and the KLCC park, and many restaurants
19 July 2025
Can’t wait to return
Excellent location to conference centre, local mosque and shopping area. Staff were exceptionally helpful and welcoming. Highly recommend.
17 July 2025
Fantastic, the best location in KL.
Excellent location on the KLCC square, in front of the Petronas twin towers. (room with view of the towers cost more). Very elegant, stylish, in line with the Mandarin brand. Exceptional standards of service. Beautiful, spacious room and bathroom
The hotel was extremely busy, with overwhelming security presence, as it was hosting ASEAN meetings during our stay. We would have appreciated been informed in advance.
11 July 2025
Excellent place
People are very nice smily helpful
None
11 July 2025
Exceptional
We loved the hotel!!! Everything was great!
9 July 2025
10/10 perfect
liked the aspect from the pool area overlooking KLCC, convenient locations to Petronia shops and restaurants , breakfast was excellent quality 10/10, excellent variety catering for all diets and tastes, gym was excellent 10/10, gym staff were super friendly, pool area excellent, pool staff were super friendly, excellent and professional service from Sajedul. He was attentive, smiling, respectful and a pleasure to deal with. Everything and all staff from front porters, reservations, concierge, housekeeping, etc...were 10/10
nothing
7 July 2025
Amazing
Grand and convenient
None
6 July 2025
Great stay, great hotel especially for families.
The location is perfect, the staff is super kind and very helpful. The facilities are great. The atmosphere and decoration are very nice.
Though the first room we had was a bit dirty especially the shower.
6 July 2025
Exceptional
Amazing experience. This is my second time at Mandarin KL and will definetely return. It has the perfect location, a few meters from Suria KLCC and the Petronas towers. The staff are amazing, always smiling and willing to go the extra mile for their guests. And the pillows! Oh, those pillows are the best in the world! I wish i could buy them.
Nothing.
5 July 2025
Best and most relaxing hotel in middle of busy Kuala Lumpur!!
fantastic place to stay in downtown KL! very relaxing with tip top facilities, has covered walkway all the way to Bukit Bintang, gym is very well equipped, and great infinity swimming pool. my wife liked the 75min free yoga class by a professional teacher. breakfast was very good, though limited spread compared to other high end hotels. we stayed on 28th floor, with a great view of the city.
breakfast spread was limited and the space was very cramped. they should have more spacing between guests tables at breakfast.
3 July 2025
Fabulous
I really enjoyed my stay here. The hotel is very comfortable and the location is super convenient, just a short walk to the shopping mall. The breakfast was excellent with a good variety of options, and the view from my room was amazing. Perfect for both relaxing and exploring the area
3 July 2025
Amazing place
Clean and friendly
No
2 July 2025
Incredible hotel
I only stayed one night but the hotel far exceeded by expectations. It is truly a magnificent building with incredible amenities and the staff were fabulously helpful, see pic of Hafiz below.
Nothing
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Breakfast in the room
- - Snack bar
- - Special diet menus (on request)
- - Kid meals
- - Kid-friendly buffet
- - Wine/champagne (additional charge)
- - Coffee house on site
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Barber/beauty shop
- - Family rooms
- - Lift
- - Safety deposit box
- - Air conditioning
- - Designated smoking area
- - Shuttle service (additional charge)
- - Airport shuttle (additional charge)
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Business centre (additional charge)
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Currency exchange
- - Luggage storage
- - Concierge service
- - Private check-in/check-out
- - Invoice provided
Activities
- - Tennis court (additional charge)
- - Sauna
- - Fitness centre
- - Spa and wellness centre (additional charge)
- - Massage (additional charge)
- - Hot tub/Jacuzzi
- - Nightclub/DJ (additional charge)
- - Kids' club
- - Tennis equipment (additional charge)
- - Beauty Services
- - Facial treatments
- - Hair treatments
- - Manicure
- - Pedicure
- - Hair cut
- - Hair colouring
- - Hair styling
- - Body treatments
- - Body scrub
- - Body wrap
- - Spa facilities
- - Steam room
- - Spa lounge/relaxation area
- - Spa/wellness packages
- - Back massage
- - Neck massage
- - Foot massage
- - Couples massage
- - Head massage
- - Hand massage
- - Full body massage
- - Fitness
- - Yoga classes
- - Fitness classes
- - Personal trainer
- - Fitness/spa locker rooms
- - Aerobics (additional charge)
Outdoors
- - Garden
- - Terrace
- - Outdoor pool
- - Outdoor pool (all year)
Entertainment and family services
- - Babysitting/child services (additional charge)
- - Indoor play area
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Trouser press (additional charge)
- - Daily housekeeping
Parking
- - Parking garage
- - Accessible parking
Accessibility
- - Wheelchair accessible
- - Toilet with grab rails
- - Emergency cord in bathroom
Pool and wellness
- - Infinity pool
- - Pool with view
- - Pool bar
- - Shallow end
- - Sun loungers or beach chairs
- - Sun umbrellas
- - Kids' pool
- - Swimming pool
- - Swimming pool
Transport
- - Airport pick up (additional charge)
- - Airport drop off (additional charge)
Miscellaneous
- - 24-hour security
- - Key card access
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Delivered food is securely covered
- - Access to health care professionals

More photos

7 September 2025
Excellent hotel but to book restaurant, better to do it yourself. Don’t rely on other people