Mandarin Oriental Hotel, Kuala Lumpur

Very convenient, next to suria KLCC so there was no problem finding something to eat and supermarket

One time i booked the Chinese restaurant for lunch and my reservation was confirmed through the reception. When we got to the restaurant, the staff told us there was no booking under my name or room number. So I still don’t know who was responsible for this miss booking.

Staff, pool, room excellent

Softer Pillows as they were too filled!

Very luxurious

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Breakfast excellent. Staff permanenty smiling very helpful.

The view and hygiene!

Location was excellent Standard was not as high as other MO hotels. Was great value for money.

Great hotel with a very friendly and helpful staff in the heart of the city. Nice pool and wellness centre which we could even use after check out

Comfy pillows and bed

Traffic jam surrounding the hotel

The breakfast feast

Location is excellent. Very friendly and welcoming staff. Very posh hotel

Some towels smelled a bit musty.

Fantastic location next to KLCC. The room was super comfortable and quiet. The Petronas Towers view was incredible.

Only gripe: the room wasn’t ready at check in, though the wait was short.

Room, lounge, and breakfast

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Location

Located at the foot of the Petronas Twin Towers and the large KLCC park and Mall, the MO is well located. The hotel is impressive with truly beautiful common areas, lounges, restaurants and foyer. The infinity pool is great with plenty of seating and a nice pool restaurant. The breakfast buffet was great with a fabulous range of international cuisine.

The bedrooms are old fashioned, tired and a bit shabby, in dire need of a renovation. I would not describe them as 5* at all. We had a cockroach in one of our bathrooms when we arrived, which wasn’t a great first impression! The staff were sweet but by the pool they were very slow to top up water, bring over drinks etc…. The breakfast dining space isn’t sufficient for a hotel of that size, so felt crowded and cramped.

Central location, right next to the Petronas Towers. Excellent services and very friendly and attentive staff. Beautiful, spacious panoramic pool and spa equipped with all the amenities. Spacious suite, panoramic view and very comfortable bed

It certainly needs a reform... even if it is historically dated.

Breakfast was sensational. Indian, Chinese and European tastes catered for with excellent service. There was a queue to be seated if you hit the rush-hour but it didn't detract.

Our only negative was that we were charged in error for extra costs that wasn't corrected until 6-7 days after we had checked out.

Best location. Right next to the Suria KLCC mall

Bathroom was a bit small and pool area felt a bit dated.

We loved the warm welcome and luxurious decor

The location was perfect. Services and staff were excellent.

The gym could have been a bit better

Location , ambience,

Location of property, room are very clean and tidy are very good. Breakfast are good, many variety. Should provide more traditional malay kueh.

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Beautiful decor and spacious room and bathroom. Many tasty breakfast options, well-located next to the iconic Twin Towers and easy downtown access to malls etc. The staff were super attentive and helpful as well. The spa was lovely as well as the gym!

Everything was good!

Excellent location Extensive Club lounge offer Luxury room Majority of staff gave first class service

Club lounge dress code inconsistent- handled badly by a member of staff

The property is a combination between traditional and modern .

It needs update in electronics

Perfect

Location

Your breakfast to bad, not worth it with your price, TQ.

Wonderful decor and facilities. Staff were excellent, very confident and helpful.

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I cannot complement the service enough! Staff were extremely friendly and helpful; they provided suggestions such as activities and restaurants. View of the Petronas towers was amazing too.

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All things wos good, But for me to exspencive to stay to long

Fantastic view from the room

Queued for breakfast

Immaculate. Wonderful staff. Incredibly comfortable bed - I had the best sleeps ever. Beautiful pool and poolside service perfect

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pool

breakfast too crowded

Perfect location, excellent staff, great pool, perfect breakfast.

The location was phenomenal, the staff were polite and professional. Mr Ryan who checked us in was outstanding.

“Excellent service! The room was wonderful, and the lounge was a delightful bonus — a great place to feel fancy while pretending I don’t check my emails every 5 minutes. The bed was so comfortable it practically held me hostage. All in all, one of the better places to stay in KL — and trust me, I’ve tested a few!

No long mirror in the suite, not a fan of the amenities

Extremely helpful and courteous staff

This hotel is superb. Excellent location, excellent staff, excellent food, excellent service.

Fabulous hotel in the center of Kuala Lumpur, just a few steps from the Petronas Twin Towers and the KLCC park, and many restaurants

Excellent location to conference centre, local mosque and shopping area. Staff were exceptionally helpful and welcoming. Highly recommend.

Excellent location on the KLCC square, in front of the Petronas twin towers. (room with view of the towers cost more). Very elegant, stylish, in line with the Mandarin brand. Exceptional standards of service. Beautiful, spacious room and bathroom

The hotel was extremely busy, with overwhelming security presence, as it was hosting ASEAN meetings during our stay. We would have appreciated been informed in advance.

People are very nice smily helpful

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We loved the hotel!!! Everything was great!

liked the aspect from the pool area overlooking KLCC, convenient locations to Petronia shops and restaurants , breakfast was excellent quality 10/10, excellent variety catering for all diets and tastes, gym was excellent 10/10, gym staff were super friendly, pool area excellent, pool staff were super friendly, excellent and professional service from Sajedul. He was attentive, smiling, respectful and a pleasure to deal with. Everything and all staff from front porters, reservations, concierge, housekeeping, etc...were 10/10

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Grand and convenient

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The location is perfect, the staff is super kind and very helpful. The facilities are great. The atmosphere and decoration are very nice.

Though the first room we had was a bit dirty especially the shower.

Amazing experience. This is my second time at Mandarin KL and will definetely return. It has the perfect location, a few meters from Suria KLCC and the Petronas towers. The staff are amazing, always smiling and willing to go the extra mile for their guests. And the pillows! Oh, those pillows are the best in the world! I wish i could buy them.

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fantastic place to stay in downtown KL! very relaxing with tip top facilities, has covered walkway all the way to Bukit Bintang, gym is very well equipped, and great infinity swimming pool. my wife liked the 75min free yoga class by a professional teacher. breakfast was very good, though limited spread compared to other high end hotels. we stayed on 28th floor, with a great view of the city.

breakfast spread was limited and the space was very cramped. they should have more spacing between guests tables at breakfast.

I really enjoyed my stay here. The hotel is very comfortable and the location is super convenient, just a short walk to the shopping mall. The breakfast was excellent with a good variety of options, and the view from my room was amazing. Perfect for both relaxing and exploring the area

Clean and friendly

No

I only stayed one night but the hotel far exceeded by expectations. It is truly a magnificent building with incredible amenities and the staff were fabulously helpful, see pic of Hafiz below.

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