Mandarin Oriental Hotel, Kuala Lumpur

Amazing location, wonderful staff and FANTASTIC breakfast.

Rooms are relatively small and the furniture is old, time for a facelift.

Superb and convenient location. Very comfortable rooms and beds. Excellent facilities and staff service.

Quality of the breakfast in terms of authenticity of taste was wanting.

Excellent service

N/A

(1) great location. (2) comfortable (3) nice staff

N/A

Very nice pool area, although pretty crowded. Comfortable rooms with good housekeeping. Excellent breakfast and nice poolside food. Concierge very helpful.

There should be a policy to prevent loud mobile phone conversations in the lobby lounge. My evening was spoiled by a Russian man having a loud long argument in the middle of the area. I couldn’t even drown it out with headphones!

Excellent location

Nothing

Ertirlik Nahary waw eken beter haladyk

Petrenosa degp dur otelin yerleshyan yeri beter gowy

Everything

Everything

Great location next to Suria Mall and KLCC park. Beautiful architecture and interior design throughout. Comfortable suite with great views. Beautiful club lounge serving tasty dinners and drinks.

Everything perfect

Great location on KLCC Park. Staff were very helpful. The Pool, Gym and Spa facilities were lovely! It feels quite a compact hotel and all the restaurants were varied and good quality. Very comfortable and quiet rooms, we loved the Park side rooms (great view of the fireworks on New Years Eve!).

Location

Staff and attention to detail were first class.

service and attention to detail

None

A+++

A+++

Very spacious rooms

Hotel can be noisy due to bad mannered guests and staff doesn’t seem to want to intervene

Location, staff, rooms

Location nearby Twins Tower and Suria KLCC, very convenient. Tower view room have match the sight. Suria KLCC have the indoor access link to MRT KLCC station (KJ10).

Bathroom shower space is small and the shower head fix on the wall, not comfortable and not so good.

Breakfast, executive lounge servis and offer- bolinger served during afternoon coctail exeptional! Views! Swiming pool!

Great location and dependable MO luxury and comfort

Excellent

Excellent

The hotel is super

Everything good

Spacious room, room facilities are fantastic!

Nil

The room is spacious. And clean. Complimentary sparkling water was given. Breakfast is superb.

Bed a little too small for a 1.9m person. A 15 min walk to pavilion for those who wants to explore that side of kl.

EVERYTHING about Mandarin Oriental KL is MAGNIFICENT! Truly Everything.

-

Everything perfect as expected

Nothing

Location.

Rooms n Bathroom need upgradation

The staff provide the most excellent and friendly service. I lost my tablet in the hotel, thinking that I may have left it in the business centre. I called reception, but because it was midnight, the business centre was closed. However, 30 minutes later we received a call that they had found it and simultaneously there was a staff member at the door delivering it. I am so grateful to the staff who so quickly found it. Thank you so much.

Location

All good

Excellent hotel,great location and luxurious

The showers

Best location in the city

Everything

Nothing to not like

I love the spacious room and the view from my room!

None

Excellent

Attentive staff and always around to offer help.

Nil

Great breakfast buffet and comfy beds

we didnt bother with the breakfast as there were so many eateries next door the KLCC shopping mall at the door step did loosen the purse strings and much money was spent and a good time had

expensive

A lovely hotel in a great location - easy to get everywhere We had a fantastic room - spacious and comfortable - with a fantastic view of both the Petronas Towers and KLCC Park We enjoyed the pool and facilities at Aqua. The staff on level 3 were wonderful - they gave my partner a tour of all the facilities. Excellent gym Housekeeping were excellent.

Unfortunately it wasn’t the impeccable service you’d expect from the MO. Big queues for breakfast at the weekend followed by long waits for coffee and the receptionist didn’t even apologise for the wait - just said it was high occupancy Queues at reception and they didn’t put more staff on. And they didn’t deal with the preauthorisation on my credit card properly and at the time of the review have not responded to 2 emails. Overall that was rather disappointing and not at the level of other top class hotels.

Location Services

Cost

The venue for breakfast is Under performing. Long queues at the entrance. The staff cooking the breakfast were unable to keep up with the demand from the breakfast people.

Terrible service at the breakfast. Please do not take in so many reservations where the breakfast cannot handle the crowd on a weekend.

The room view and the buffet

The bed was a little bit hard

Plush

Location: 10/10 View: 10/10 Staff: 10/10 Everything was perfect, highly recommended!

Excellent location, adjacent to the twin towers, Surya KLCC Mall and many other attractions. The room was spacious and had a great view. The breakfast spread was very good. The staff are friendly and helpful.

The coffee during the breakfast could have been better.

Everything was perfect

Central location

Service are excellent.

Everything

Nothing

Love the location

Lovely spacious room, great gym and spa facilities and exceptional staff!

The staff were very friendly and attentive. The location is perfect for tourists. And the food was exceptional.

Mandarin Oriental in KL is an outstanding hotel with a truly unbeatable location—right next to KLCC Park and the Petronas Towers, offering easy access to shopping, dining, and business districts. The service here is consistently top-notch; the staff are attentive and go above and beyond to make guests feel welcome. The outdoor pool and well-equipped gym are both excellent and maintained to a high standard. Unfortunately, the only downside is that the rooms could use better soundproofing—you may hear corridor traffic or neighboring rooms, which can be an issue for light sleepers. Apart from that, this is one of the best luxury stays in Kuala Lumpur for comfort, facilities, and exceptional hospitality