Four Seasons Hotel The Westcliff, Johannesburg

The staff members were all so friendly, helpful and attentive. The room was wonderful and a really comfortable bed. The spa was lovely as was flames restaurant.

Nothing!

Friendly, efficient service

100% definition of a 5-star starting from the driver receiving you in a Tuxedo with your name written on a tablet to the final exit where the reception team come to make sure you are well-settled in the car. Overall next level of hospitality. What striked us was when we ordered for a special menu and chef of a 5-star hotel personally walks to you to take notes of what you wish to have, advises you, prepares the menu and comes to your room with his team to make sure that the food is upto expectations - it was a never seen before for us.

Nothing not to like at Four Seasons. Just might be the hot side of breakfast could have more varieties.

The connection of the room to the pool through the terrace.

Nothing, all was great

They looked after me after a 8 hour flight delay exceptionally well

Could do with a light refurb.

The room was spacious with exceptional views. The food from the Flames restaurant and the room service was amazing. The staff were very friendly, professional and did everything to make our stay one for the books.

Nearby the wedding venue Friendly and very helpful staff

Nothing a beautiful hotel

comfortable and quiet space

Price should at least include full/ half board

Service at Flames need to be moved attentive during the evening.

Beautiful hotel with spacious and extremely comfortable rooms. The staff made us feel so welcome and did everything they could to assist us which was much appreciated (the hotel WhatsApp works well!). The rooftop restaurant has incredible views and an amazing menu!

There was nothing we didn’t like.

Everything. Great staff, facilities and food.

Room was very nice but small. Breakfast was very good. View was nice. Housekeeping staff was exceptional. However, the management was way below par.

Hotel management was unfriendly and lacked professionalism.

The Westcliffe's staff are a treasure- they are so welcoming, warm/kind/interested- and nothing is too much trouble. The whole property is immaculate, our room was beautiful with a stunning pose of flowers on arrival- plus various delicious snacks and nibbles. The room itself was large, with a large bathroom, with bath and seperate shower and WC. We had a verandah outside, which was perfect for sitting in the morning. The room was very quiet, AC worked well-- and a range of chargers and connectors for electronics/ streaming etc. Pools beautiful and the Best Gym-- huge range of modern gear, towel fridges, fruit and coffee. Nice floor mats and yoga mats. This was really appreciated by me.

Not much! I would like to see another vegetarian option or two on the menu for lunch and dinner.

Service

A nice indoor bar would be nice

The staff. They were unbelievable. Lulu cooked an amazing breakfast. Everyone was unbelievably helpful and friendly and kind

Serene

Nothing

Room was nice and bed very comfortable

Breakfast was very disappointing. Selection was not great. Hot food took over an hour to arrive and was so badly presented.

Service

The carpet had a smell

Beautiful room

The Weatcliff was a truly memorable experience. We arrived Christmas Eve and were upgraded to the presidential suite with views of the Johannesburg Zoo. We could see elephants in the distance. Our room was spectacular and it had a huge patio. The beds were so comfortable that now I’m researching 4 seasons beds! We ate at the restaurant Christmas Eve with family that we were visiting. It was beautifully lit with entertainment, great food and even Christmas crackers. Breakfast was an unforgettable experience with one chef whose entire job was to peel fruit. The service was impeccable from picking us up at the airport to depositing us back two days later. Everyone was warm, annd so, so welcoming. I would defintely stay at the Westcliff again. It is really beautiful.

It is a bit far from Sandton if you want o go shopping. Also, it can be a bit inconvenient seeing it is built on a hill. It is not easy to get from a high room to the bottom. You have to take little carts.

The breakfast was fine, but waiting time for omelettes and crepes was unacceptable and service in the breakfast room was in general quite slow.

Service was a little slow in general, but always very friendly. For instance, we had asked for an extra bed at then time of booking, which was not in the room when we arrived in the late afternoon of January 4th. I asked for it to be brought there while we were out for dinner, but it still as not there when we got back several hours later and it took them almost an hour to bring us the bed after I had asked for it a second time.

View ,staff and service

The friendly staff n service

Not much. But they forgot the cake I requested and had to make it while I waited.

Hospitably, Vibes, Room service. Everything

Everything was perfect

This was perfect in every level.