Hotel Granduca, Houston

The hotel facilities are nice. But the staff is very slow.

The fact that from 5 rooms we booked. They are still holding 300 dollar deposit

The communal area was very inviting

facilities in the room especially around the kitchen area

The hotel is in need of some upgrades. Hotel is very dated. Construction was going on so only one elevator was working. It was not worth the price and on top of all this I got charged for self parking.

Location.

Staff was nice. They didn’t clean my room and were to comp one night stay.

Too disorganized during construction

Good location

They tried to over charge my American Express card when I arrived for incidentals . It was declined . I called the customer service. They told ent hey we’re trying to charge $647.00 and to get a line item receipt and it was supposed to be $150. This happened the time before. I was very upset thinking my CC had been hacked. They were supposed to give me a full refund. When I left they told me they were waiting on the manager. All the staff except one valet was fired or quit in the few days before. There were also some strange people and activities around. I will not stay there until it if finished na even then I might not. They better refund my stay.

The whole facility along with the plumbing needs a total remodel. Thanks,

Location

Significant renovations were taking place at the property during my visit, which meant that the typical dining space was closed as well as the patios, and only the pool area was open. However, in order to reach the pool area guest were required to walk outside and all the way around the property to access this area. The property did not inform guests of the extensive renovations and minimized the work being done. Work on the property due to renovations begin early in the mornings and lasted all throughout the day, creating a very loud and disruptive atmosphere making it impossible to work remotely uninterrupted from property. Upon check out, I requested to speak to a manager and there was none available. I shared how my room did not have a basic amenity such as a refrigerator causing my $50 custom-made gumbo to spoil. I was only offered a breakfast for the many unacceptable interruptions and inconvenience experienced while staying at this property. I requested that a manager give me a call and to date I have not heard from anyone from the property. I am recommending to my colleagues and business partners to no longer stay at this property when visiting Houston due to the poor accommodations and customer service.

The Concierge / Valet upon arrival and departure were lovely.

Not knowing about the usurious cat fee was unacceptable. Being summarily informed at the front upon arrival was rude. An Italian restaurant..Tuscano..in which the service didnt or couldnt understand the menu was laughable, however we weren't amused. We had been on the road for 6 days, dreaming of our 2 night stay in Houston. To say it was a nightmare is harsh, however not at all what we'd hoped. The website looked inviting and luxurious. Our stay will be the one and only time we visit. Truly an experience where reality did NOT match expectation.

the check in staff were very rude and so we had to call booking.com to get the rooms sorted out as per the terms of our booking

Beautiful, quiet and great location.

N/A

The suite was very beautiful

Nothing

The room is spacious, and the bed is confortable.

The price for breakfast and the dinner that we have agreed to before the booking was not respected. When questioned about the differences they said they couldn't do anything about it. It is a pity. We have to find another 5 star hotel to spend the night in the town.

The location is fantastic. The doormen were also fantastic. My wife really enjoyed the deep tub, and I enjoyed the beautiful pool. The bar is very nice, as well as the bar staff. Parking is great whether valet or self.

The check in folks seemed preoccupied and could cheer up some. We were very surprised that there was not a refrigerator in the room, as it had a microwave and stove....but there is really very little to not like here.

Beautiful property. Awesome pool and patio. The rooms are spacious, not updated but anyway they have all you need for a short or long stay.

The room furniture could use some maintenance.

Amazing hotel to stay. Great staycation location!

There was no room in the bar to put your own stuff. The bed was shaking.

Decor. Comfort. Design. Food.

Needs freshening up.

Vintage boutique style hotel, absolutely elegant but cozy.

Nothing

This is a very nice property - beautiful and comfortable with topnotch service. (Wyatt at the front desk was the BEST!)

For the price and the 5 stars, parts of the property could use a little TLC (renovations/upgrades).

Large, elegant, comfortable rooms with excellent furniture. Beautiful grounds, lobby and bar.

Pool was awesome, piano bar at night was fabulous , food was superb

Great location. Fantastic staff. Great experience. I'll definitely return.

Peaceful and quiet.

This was our 1st time here and at check in the gentleman wasn't helpful at all. We had no idea how to get to the elevator or where our room was. We weren't explained to how room service worked the beverage bar, restaurant or anything. We basically had to figure it all out ourselves. I'd think for a Hotel of this stature guest would be welcomed way better weather it be the 1st stay or 100th stay.

No hot water in bathroom

No hot water in bathroom Ii could not check my acct on menu as it was broken & lady at front desk did not do anything about it.disappointing

Food was amazing; pool and garden vibe was incredibly relaxing and transported us to the Mediterranean.

The food staff was awkward and not on point; the concierge staff was not knowledgeable about ADA policies.

it feels like home.

the house keeping

The hotel is spectacular and you feel like it is an oasis inside of Houston. Very European feel. Dining, pool, and staff is amazing. The front desk not so much. The wait staff, chef, bartenders, are incredible. The rooms are always beautiful with Bulgari soaps and shampoos. Valet is very helpful and service oriented. The Alba resteraunt is the best dining experience in Houston and very romantic. The best service and food.

Front desk employees either not informed or not very service oriented. Not much smiling or friendliness. Professional but not much in personality.

Unique, European style, elegant, location it has always been a nice experience with positive and attentive staff.

The first room had a pet odor. The desk operator told me I could pay to upgrade and I said no because I had already paid for a larger room. It was without a balcony and it was a smaller room than advertised. They did move my room to an odor free larger room as I paid for on the listing but not a pool view. I could have stayed at a higher priced similar property but I had stayed there before and it was lovely.

I was a little worried that it might be a bit pretentious and not the place for a leisure type trip. I was wrong, it was great. As soon as we arrived we were able to relax and enjoy the stay.

Beautiful surroundings! Food was excellent. We ate in “Georgio’s and listened to the live music and loved it!

Location

Overpriced for what you get.

The room is spacious The staff is helpful

The restaurant is a bit too expensive If only the front desk personnel would smile more, they are very formal

Breakfast is fantastic . I like the proximity from restaurants and shopping area same time it is easy exit /entry from key highways I use during my stay.

Varity of in-hotel restaurants, but it is boutique hotel and this is acceptable to me.

the hotel services offered, the pool, and the environment in this hotel are the best that can be found in Houston.

the hotel restaurant and restaurant staff do not meet the requirements of a 5 stars hotel.

Great breakfast

Change the rugs in the hall ways, bar and lobby

I think the facility needs a face lift. I understand the vintage look concept but some the rugs and the wall paint need to be changed. The facility does not have the feel it had 3/4 years ago.

Rugs, walls, reception looks

cigarettes smoke very strong in no smoking room.

smoking odour

classic style. first class treatment by staff. location. clean. elegant.

bar/ restaurant area and patio. pool. room suite.size . friendly staff. all 5 star. an oasis kn a busy city.

The staff is outstanding

The halls are a little musty smelling. Air fresheners would help

We have stayed at this hotel several times and the staff is always very friendly. The rooms are spacious. The hotel has a great European vibe

Location, hygiene, facility, staff, comfortable bed, quietness

Nothing

Spacious rooms.

very beautiful and cozy place - crew is excellent hospitality can’t be better food and beverages are magnificent

all went great

an exceptionally beautiful and warm ambiance

This hotel is WONDERFUL

beautiful. classy. elegant. 5 star service.clean.incredible food

I couldn’t stay longer . nothing , it was tops.

BREAKFAST & LOCATION BOTH GOOD , ROOM COMFORT WAS EXCELLENT

Great location to my event - easy access to freeways and roads. The staff was fantastic-helpful and very friendly. It was a beautiful hotel and although we did not have a chance to use the facilities, they looked great.

The bathroom we had in our Jr. Suite was dated - the limestone tile, the countertop, and the toilet -and that was bothersome. The lighting could have been better in there.