Hyatt Regency Hotel Tsim Sha Tsui, Hong Kong

Level of cleanliness and comfort in the room and check-in staff - excellent. Location very good.

The gym was sub standard in terms of equipment.

Room exceptionally good and comfortable; executive lounge service and offering excellent. Location cannot be beat; good to offer local call taxi service as alternative to hotel car to airport. Weekday lunch buffet superb offering, and excellent 40% discount for residents.

The location is good. Mtr exit is at the hotel front door. And hotel connect with K11 art mall. The room quite spacious and clean. The most staff I found have good communication in English.

There are note in the room that they will have window cleaning so if you want private you can close the curtain from morning to sunset but not wrote the exact period of date time. The room have glass water bottles for drink but didn't provide any glasses or cups. Only glass you can find is the glass in bathroom. Normally even 3 stars hotel provide separate glasses for drinking and another in the bathroom. The most hotel staff seem politely and professional enough but feel lack of cordiality. Only concierge (luggage storage in B3) on our check out date that seem more friendly and helpful as if they were different hotel staffs.

Great location

Good location, clean room.

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Great location. There are malls and eating places within 15min walking distance.

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Staffs are helpful and friendly Location is great (ground floor connect to K11 mall, easy to go to MTR from B2 floor of K11 mall)

No Coffee machine (Only instant coffee) Housekeeper didn't replace the tea bag Swimming pool is under maintenance

It’s location

The costs

Location was fantastic as K11 Art and TST MTR were next door; the hotel staff service were good.

Slightly dated. Lights to the hotel room were not working. Feedback however were provided to the hotel and the GM acknowledged the feedback which was good.

Strong head shower, clean. Strategic location to food and MTR

Have to change lift to get to Lobby

best location, nice staffs and the atmosphere was fine

bed condition was the only thing i hate. it gave me backache

Good location, near to MTR station & shopping center. Clean & quiet room.

Staff not friendly. Difficult to find taxi, no staff who can help. The shower in the swimming pool doesn't work.

Location is fantastic. Very central. Connected to a mall and MRT station. Rooms are spotless & silent, spacious.

Bit crowded in the area especially on weekends. Breakfast spread never changed and staff could be more attentive.

Location

The location of this Hotel is good. Right in front of the hotel entrance is East Tsim Sha Tsui MTR exit (N1 and N2). Can also take Exit D1 from Tsim Sha Tsui MTR (Tsun Wan line) to reach the hotel. K11 Art Mall is right beside the hotel. And it is walking distance (abt 10min) to K11 Musea and Habour City. There is many eatery places around this hotel too.

The hotel breakfast was disappointing. On our last night we decided to try the hotel breakfast at a super discounted price because we are hotel guest. To our surprise, a 5 stars hotel like hyatt regency serve very limited choices for breakfast. Lucky we decided to try and pay for only for one day. Rather disappointing though.

Location

Room size

location and breakfast great

wait too long for the room

very well located in TST district and directly connected to a shopping Mall and a MTR train station. Staff were very helpful and polite and the views from the club lounge were nice.

basic food in the club lounge, some of the lifts were not working or taking you up your floor but then not opening the doors so I had to go back down again and try another lift, not a pleasant experience.

Thanks to the service crews that provide comfortable, clean bed and room. Rest room are clean. Great location to MTR and shopping malls. Good for family.

Daily breakfast buffet are great but the dishes are 90 to 95% similar for 5 day stay. Too bored for my taste buds.

Location. Pool. Room. Service

Gym is a bit small

Just a 35 min taxi ride to the hotel and taxi fare is reasonable. Very close to the MTR (underground) entrance. We use mainly MTR to other places; we find Hyatt’s location is unbeatable. The king bedroom is spacious. Mattress is quite firm to our liking. The selection of foods is more than adequate for breakfast. We thank all the staff - Reception, Restaurant, Housekeeping and Baggage Services. You are courteous, friendly and helpful and that make our stay enjoyable. Special mention of Arthur who helped us check out. He explained everything very clearly.

The Reception area can be a bit more welcoming.

The location is good. Very convenient

Bed was not very comfortable

location is good; staff are nice and helpful; room is clean

The location was superb. The Tsim Sha Tsui (TST) station is located in the basement level, just underneath the hotel. The TST station is also linked to the East TST station which is linked to the K11 MUSEA mall - can’t get any better location than this. There’s also a lot of shopping in the underground levels and MTR stations.

** Forgot to add that I wasn’t able to amend my booking to add an additional night so I had to book an extra night ** The check-in process took rather long for some odd reason and the entrance to hotel was rather inconspicuous. My Uber dropped me off at the ground floor and I had to take my own luggage up to the check in counter. Perhaps this could’ve been done better with the concierge on the ground floor helping with the luggages.

The location was superb. The Tsim Sha Tsui (TST) station is located in the basement level, just underneath the hotel. The TST station is also linked to the East TST station which is linked to the K11 MUSEA mall - can’t get any better location than this. There’s also a lot of shopping in the underground levels and MTR stations.

The check-in process took rather long for some odd reason and the entrance to hotel was rather inconspicuous. My Uber dropped me off at the ground floor and I had to take my own luggage up to the check in counter. Perhaps this could’ve been done better with the concierge on the ground floor helping with the luggages.