New Otani Kaimana Beach Hotel Honolulu, Hawaii

Location and views.... close but not directly within the business of waikiki.

bathroom was tiny and out dated. Room could use an update in furniture etc. carpet in hallways need replacing.

We really liked the panoramic ocean view room that looks out to the whole stretch of Waikiki beach. The room was very comfortable and clean. There is no gym but we could exercise at the park next to the hotel. The car jockey service was good.

The female reception staff who checked us in seemed determined to be unhelpful and even gave us wrong information saying there was no New Year's eve fireworks in Waikiki. Luckily, we did some research and saw the most spectacular fireworks in Waikiki. We have stayed in a few hotels in Hawaii this trip and Kaimana is by far the most unfriendly (except at the restaurant)

The location

Unfortunately they do not have any table tablecloth in the Hau Tree Restaurant anymore , what they had years before. For such a good restaurant it’s a minus.

Quiet location on a chill locals beach, fantastic bar with absolute top notch bartenders. Rooms were small but had a great midcentury vibe.

Only one ice machine inconvenienly located on eighth floor. Rooms needed more glasses - only two provided. Hotel helpfully provides towels for the beach but they are way too small for beach towels.

Best location in Waikiki area for accommodations. One is away from the congestion, but close enough to experience parks, beachfront cafes and shopping area. Lovely decor and ambience throughout the hotel. All staff members were very friendly and accommodating.

The hotel was right on the beach in a quiet part of Waikiki.

The “resort fee” of $40/day.

The location on Kaimana Beach is exceptional. The Hau Tree Restaurant is also fantastic for brunch or dinner.

The common areas in the tower building need some TLC. The Wifi is also suboptimal, and I was traveling on business.

The location is great! Beach chairs and towels are free and there is a good supply. There is also free sunscreen available to guests.

It’s expensive to stay and expensive to eat, but the amenities make it worth the price if you are going to be paying that anyway.

- Hawaiian owned and managed - quieter end of tourist strip, next to excellent public park - family suite in separate building had larger lanai overlooking park - smaller beach but steps down from hotel - lanai overlooking ocean - lovely classes: really enjoyed cultural background and fun teachers, e.g. ukulele and lei-making - very friendly and helpful staff - nicely designed interiors

- our ocean-side queen room was very small (obviously paying for the beautiful view from lanai, not excess interior space) - family suite in smaller building was slightly mildewy, so even though it was cool, we ran the air-con all day to clear out the air - not enough bikes available, so be sure to snag early as possible - not enough reception staff, so long and slow lines to receive beach equipment, ask questions, etc.

Staff was great

No coffee in room

Location

It’s in a great location in a less busy part of Waikiki, the lobby is adorable retro Hawaiiana. The view is fabulous!

Front desk was friendly, valet was great. We had a disappointing moment at the bar/cafe trying to order drinks & food. The hostess was great, the waitress never came back to take our order and we left after 10 minutes.

When I arrived, the hotel wanted to charge me another $40 per night even though I had paid in advance. After I complained, they waived the charge. Parking for 2 days cost $100. The room was very basic but OK, it was clean except for the dust under the bed, the location was good and you could sleep peacefully, the staff was friendly.

the price was completely unreasonable compared to other hotels

Quiet location on the beach

Common hallways needed updating. Breakfast didn’t open until 8am.

Location, quietness near park and green view on the ocean, free chairs for the beach. Great beach accessibility

1963 hotel style needs upgrades carpet, decor within the art deco… activities are very limited and lack frequency

The property was nice. Rooms were clean and well decorated. The bar and restaurant was a great hang out on the beach!

I feel like there could be some plants or decor between the elevator and our room. It felt a little like an apartment complex.

Excellent location, lovely room with great view.

Food was really not good, tried a couple of times and was very disappointed each time. Very expensive with minimal options, and poor availability for hotel guests. Staff not particularly helpful for any of the questions I had. Housekeeping very intrusive - woke me on three different occasions during my stay.

The room was perfect for a couple. The view from the balcony was beautiful, the bed was comfortable and there was plenty of space for our belongings. The air conditioner ran at a comfortable temperature which is not always the case. We loved having the beach right at the property and appreciated the beach chairs and towels. The water was perfect for swimming and we did enjoy watching the seal take a swim each morning. The lobby area was breezy and a beautiful place to gather before our daily activities. The Hau Tree restaurant was really special and I loved getting my iced coffee from the provisions store every morning. The on-site convenience store was a real bonus. We loved that the hotel was a bit further from the main street but it was an easy and enjoyable walk to get into town. I enjoyed yoga with Veronica, it was perfectly chill and adaptable for beginners and more experienced yogis.

I requested to book 5 spots for paddleboarding via the booking.com app before we arrived. The hotel asked for my email address so they could confirm the booking. I provided the details straight away but nobody replied to confirm the booking. When we arrived, I asked about the booking and was told that the booking was not confirmed so we could only have two people do the paddleboarding. While I was disappointed, I was most upset by the way that the staff spoke to me when I asked the question.

Location was perfect for us

Super clean, stones throw away from the beach, great little coffee shop, friendly staff, away from the touristy part of waikiki.

Close to beach, clean and comfortable room, great staff

Staff are great

Have already raised dissatisfaction with incredibly loud party music directly under my room - as there was speaker blasting out on balcony when no one was even out there - all inside function space. If outdoor speaker was just removed at around z9 that would have been an easy fix for the problem otherwise all perfect we all love the hotel 👍

The food in general is not the expectation, the price is high and the food is not good at all. But I'm happy they have a lot of restaurants near there 😃

The food

Hotel is great. Maintains a bit of that "old Hawaiian" feel that the other super high-rise hotels just don't have. The location is also perfect. It is a bit out of the madness of Waikiki...but within reasonable walking distance. Has its own beach right there. And a great coffee shop! Everything you need!

The room I had a was a bit small....but totally fine.

Location, swimmable beach, breakfast & size

Room was on the small side.

Tucked away from the hustle and bustle of Waikiki, The Kaimana is located in Diamond Head. The beach out the front is perfect and not as crowded as the main beach area. The coffee shop out the front is excellent. Staff are all very friendly and it is a relaxed hotel.

Not so much what we didn't like but the carpets could do with replacing in many of the areas of the hotel. They are clean. That would be our only comment.

Wonderful location on a private beach at the far end of Waikiki. Stellar views of the ocean and the city. Great boutique beach hotel vibes. Exceptionally friendly, helpful staff.

The hotel is an imaginative renovation of an older building from the ‘60s. Some aspects felt a little tired, including the outdoor rugs outside the room (the hallways are open air) and the bathroom.

Beachfront; uncrowded beach.

Buildings and rooms are their age.

The location is great.

The bed was horrible (like sleeping on trampoline) and the rooms are pretty small.

Secluded location yet close with Waikiki area - it is good 10 minutes walk. Staff is great. A package of coconut water is given as welcome amenity upon check in which I think is cute. Lobby area has cute and boho theme decor, very chic!

The inital room assigned to me had A/C noise. I phoned the receptionist and was assigned to other room immediately. Room is quite small, quite struggle when widely opened my luggage For early riser, it is quite tough if wanna get breakfast around 7am as the resto on-site not open yet

Great location. Very clean. Beautiful views.

LOCATION, cleanliness & thankful for valet parking ! The Hau tree on-site , fabulous! The lobby area & bar welcoming !

Went to Initial room reserved , park wing location , was horribly disappointing! I was able to upgrade to a small ocean view room for a fare upgrade price ! Had some issues with the entry door … but was fixed in a timely matter !!! No coffee maker in room for simple AM pleasure !!!! I have stayed there many times , updating is always a work in progress!

The hotel building was very nice overall. The interior was very well thought of and gave an overall relaxing beach vibe! The staff were incredibly friendly somewhat Inexperienced but did their absolute best to give us the best possible stay. The views were absolutely INCREDIBLE from the views of the rooms at the front of the hotel. The beach was so clean and tidy and very beautiful! Also empty as there was a monk seal giving birth which actually made it quite pleasant that there were no people on it. - you can still access the beach literally 30 seconds away! The hotel also provided a complimentary lei making class which was an extra added bonus because it was a beautiful experience and to learn a bit about the Hawaiin culture. To finalise the location was superb and at the quieter end of Waikiki meaning you didn’t experience over crowded beaches and spots.

The hotel building can be very deceiving when you book online. Let me explain … so my wife and i booked here for our honeymoon and I upgraded to a room which looked on the pictures to have a beach view overlooking Kiamana beach park. However when we arrived quite late at night, we realised that the hotel room we had upgraded to was intact in the park wing literally in the car park!! And nothing like the picture on the website. (I think that picture was the other side of the park wing, so be mindful) just because it cost more it actually didn’t work out to be at all a better view. Restaurant is pricey and waiters are a little average. However the food is spectacular hats off to the chef! <3 U!!!!

Very close to a beautiful beach, however, due to the birth of a rare monk seal, we were unable to use the beach at all!! Beware when booking for a May vacation. Very clean room and bathroom, comfortable bed, friendly and helpful staff. Good views from most rooms. Convenience store nearby had all needs, including coffee. Split A/C unit was quiet and worked well

No access to the beach. We could have shared.... Room was very small for 2 people. No coffee machine or microwave in the room.

Excellent location, great staff, great housekeeping and valet, beach chair, and towel availability. Our Park Wing room was larger than the City View, and it was perfect for the 2 of us. Our room had lots of space for clothing and toiletries. There is a small convenience store at the entrance to the parking lot which has coffee, drinks, shirts, hats, gifts, and just about everything you could need, with a friendly, helpful staff. The Barefoot Beach Cafe is a short walk away and has delicious food and Pineapple Whips. The hotel is about a 10-15-minute walk to Waikiki if you want to avoid the parking hassles there.

Restaurant pricey. The website was a little confusing. We thought the $25/day fee for beach towels, chairs, and some activities was included in our room price. It's added separately each day. The beach was closed during our stay due to a monk seal having a pup there, so we didn't get to enjoy the convenience of the beach right at the hotel...which is why we chose the Kiamana.

I stay at this hotel almost every year. I adore it here because it's peaceful and the beach is superb—this is precisely why I keep returning! However, it's disappointing when the beach is closed, even for a legitimate reason. I feel that the hotel should offer something nice to guests as compensation for the beach's unavailability, like a fruit basket and champagne, or a discount on their stay. Given that seals choose this beach annually for birthing, it seems reasonable to expect the hotel to have a contingency plan. It appears the management is indifferent to guests' feelings. Additionally, the hotel has lost some of its unique charm. There used to be live music in the evenings and breakfasts bustling with tourists. I appreciate the cleanliness of the rooms; they have always been well-kept.

Super super friendly staff! The bathroom in the room is small but clean, love the shower head! Bed is comfy as well.

Saw one red spot on our bed sheet one day.

Close to Waikiki and on the beach.

Old amenities. Hotel in need of a refurbishment considering the cost. Not the hotel’s fault but the beautiful beachfront was closed off to protect a monk seal. Very sweet but I’d have thought it possible to give the seal half the beach and not the entire frontage.

Location and customer service. Right on the beach, provided chairs and towels.

Did not have a pool

The location is what I went for. It’s right on a very quiet beach, very family friendly, with a mix of some tourists. It’s adjacent to Waikiki which is just a short walk away. But so are areas where local people live. And it’s right across Kapiolani Park. So it’s quiet and green. I like that ambience. It’s not fancy.

They could upgrade the rooms a bit and add a few amenities, because the hotel itself is older and the rooms are small by today’s standards. And the staff seemed young and “in training”. They were polite and cordial with a professional demeanor. However they weren’t warm and welcoming and I would have preferred a more “friendly” demeanor. More informative rather than just answering whatever question you would ask.

Location excellent, food good and staff very pleasant

Bar closed at 9pm and little rushed after 9pm to finish dinner

The staff was super cordial, efficient, responsive, and friendly. They keep the mood upbeat.

The location of the room 823 had very limited view of Diamondhead and the beach and no view of the city. If I had my druthers, I'd have picked a room on the other side of the building.

Location

Location was excellent, the room was great, just a little noisy off the street....but beautiful view. loved the bikes, the beach, the staff, the decor, the beach towels/chair availability.

Nothing because it was all good.

The lobby of the hotel is nice. The hotel restaurant opens up right to the beach.

The rooms were small.

great service by Dustin at front desk, convenient bar downstairs, and Hau Terrace Restaurant on property, also a hair salon, general store, surf shop, and coffee shop all on main hotel level, location overlooking ocean and park excellent!! Convenient to walkj to Waikiki.

No elevator to third floor in the park wing.

We love the location. We loved the beach access. We loved the local management and ownership of the hotel. We loved the restaurant.

Everything was wonderful

Great location, friendly staff.

Room was quite small even as a solo traveler, and the carpet seemed wet and dirty. Hau Tree is ridiculously expensive for what you get.

The bay and beach are really good and the view from our 8th floor room was great.

The mattress was way too soft and hurt our backs and pointed it out to management but no solution was offered. The balcony only had one chair which they corrected. The balcony could use cleaning.

Beautiful room and staff at hotel from front desk, housekeeping, to valet. The room was very spacious with a great view of Diamondhead

Bathtub was very slippery so had to use towel for safety. Restaurant food was just ok...not ok for the price. Hostess was rude or prejudice handing us menu...seat yourself....next couple escorted to their table with order taken for drinks.