Surfjack Hotel & Swim Club, Honolulu

The location is excellent – perfect for walking around Waikiki and exploring the area on foot. Parking is conveniently arranged in a nearby garage just two streets away, which actually makes for a very pleasant short walk from the hotel to the car. The staff at the reception – and in general throughout the hotel – are incredibly friendly, helpful, and welcoming. Every morning there is complimentary coffee or tea in the lobby, which is a great way to start the day. In my opinion, the value for money is more than excellent. We had a small issue with the room on the first day, but the staff reacted immediately and professionally and arranged a new room for us without any hassle. Perfect service. The hotel was exceptionally clean, which is very important to us. As a nice bonus, there is a food truck across the street with excellent burgers. Overall, the friendliness and attitude of the staff truly exceeded all expectations – a level of hospitality that is very hard to find in Europe.

Absolutely nothing

Location, clean room, kind staffs

No hot water. Sometimes hot water didn't work and had to take a shower with cold water.

Location, very friendly staff, cleanliness, style/design

Location

We enjoyed our stay very much, the hotel itself and where it’s located is perfect for a city stay. We loved our room with balcony, very clean and cozy. But we also enjoyed the facilities like the pool and the bar very much during our stay. 100% recommend and we will definitely come back!

Nothing we had a great stay

Everything. The staff are so friendly. The front desk, maintenance workers, house keeping. Everyone is just great and so accommodating. There’s a pool and amazing bar/restaurant on the property. The best tiki drinks I’ve ever had. The bartenders feel like they’re your friends. Also it’s a great location. They give you towels for the beach. Cheapest parking for your car. Also it’s dog friendly! So there’s always cute pups walking around.

I like everything

The pool was spectacular

Location was great, friendly staff. Daily housekeeping was appreciated.

No issues

Great vibe. I liked the location to get most anywhere. An oasis off a busy street. Great Happy Hour and my room was super comfortable, including fridge and ceiling fans. a/c good. front desk helpful, fresh water station. Very safe city!!

Awesome overall layout and vibe. Central pool surrounded by onsite coffeeshop, great tiki bar, and restaurant. Rooms are minimalist and great, and ours had an enormous patio.

Comfortable and convenient. Great staff!

Parking off site but not bad!

Gorgeous!! Love the mid century beach vibe. Not your typical hotel— cute art prints on the walls, unique furniture and lighting fixtures, etc. Cute pool. Perfectly located in a great part of Waikiki, easy/short walk to everything. Great staff!

I just wish I’d had a longer stay!

The location is fantastic 5 star The front desk people 5 star Atmosphere 5 star very cute Lot cute dogs 5 star

Unfortunately some of the rooms are outdated and smell . We had to change my cousin room. . Also the mattress was so uncomfortable and old it was one of the worst mattress I ever slept on. Also we had ask to change the sheets when we arrived . The biggest issue we had it was cleanness of the rooms , stains , hair , sand when we checked in . The biggest issue were the house keeping otherwise , I would of give 5 Star

This place was fantastic to get two rooms for a Waikiki trip - one for my partner and me, the other for my mother. The staff were absolutely fantastic and overall vibe exactly what we were looking to enjoy. It is such an easy walk to all the main Waikiki tourist spots and the pick-up for many tours over on Royal Hawaiian Ave while feeling a bit set away from the big hotels and crowds. The size of the complex made it really nice and manageable to enjoy. The other people staying in the hotel seemed to be a mix of young and old, families and couples and several people who seemed to be a bit longer-term tenants/military service people, many with dogs which you get to see walking in and out of lobby when hanging by the pool (loved this).

Our room showers just wouldn't get hot, they got luke warm when running for a very long time. It didn't seem right to waste all that water having to run it for just luke warm at best. We asked staff and they seemed very suprised but seemed ready with a diagram and everything on how to use the shower system. They also said to just let it run for 5 minutes to let it get warm. If this was fixed I would be giving this place a 10/10.

Great location, nice swimming pool, onsite bar & restaurant.

I loved how family friendly the property is overall. Great location. Beautiful pool.

I can’t think of anything.

Friendly staff, the pool and bar area very relaxing.

No microwaves or coffee pots in the room

Location and availability of water

Pool closing at 5.30pm

Very friendly front desk and good parking option. We also got up upgraded to a two bedroom suite which was really appreciated. Would recommend!

Hotel is good value with Hawaiian standards! Great location. Walking distance everywhere in the center. Great front desk staff! Poolbar/pool. Pet friendly place!

No breakfast at the hotel restaurant.

Location makes it convenient for walking around waikiki. Within reach to attractions, luau, stores, restaurants, beach, groceries. Staff were friendly and helpful. It also has a great vintage boutique vibe. Pool looks great. Very instagrammable. No resort fee and parking is offsite but still walkable.

Nothing really.

We were upgraded to suites. The hotel was beautiful and the staff very friendly. The pizza was delicious.

There wasn't anything we did not like about the hotel.

Great style, staff and quiet rooms

No shower to use after checking out

We had a nice stay overall. The location was great, close to everything and perfect for exploring. The room was a good size, the bed was really comfortable, and it was cleaned every day, which we appreciated. They even surprised us with champagne for our anniversary, which was such a thoughtful touch.

It felt like a typical Hawaiian hotel, relaxed and welcoming, though a few small things could have been better. The room floor was quite cold, and there were no slippers provided, which would’ve helped. It also got a bit noisy at times because of a dog barking. Still, we had a good experience overall and enjoyed our stay.

Very stylish hotel with good vibes in good location. Although you're in the middle of Waikiki, it's quiet and not too busy. The pool area is very cool and I liked hanging out there. The food in the restaurant is great as well. The hotel is in need of a renovation, but nevertheless I really enjoyed staying there. It takes about 10 minutes on foot to get to the beach. Shopping and restaurants/cafes are around the corner. I did not notice much about it being a dog hotel, it felt like a normal hotel to me, so please come even if you don't have a dog. Would definitely visit again!

The showers really need an update. The water takes several minutes to get hot and the temperature isn't steady while you're taking a shower. The water pressure could be better as well.

The staff was very friendly. The room itself is very spacious. The location of the hotel is good. Everything is in walking distance.

We stayed only one night, but the place was great! Perfect location, nice room, and a swimming pool. We were able to store our luggage after check-out until the evening.

Decor and rooms

The parking

Charming pool, bar and restaurant. Loved the shampoo, conditioner and body wash. Celing fans helped alot. Staff upgraded due to cold showers. Parking offsite $20 a night.

Couch and bed were too hard for me.

The location the staff and the ambiance of the place …

No kettle in the room

Conveniently located with stores and eateries nearby or a quick walk away. Pet friendly- our dogs were welcomed and enjoyed the attention.

Elevators could have been cleaner and in better condition. Took a while and you can feel how dated it is. No valet or on site parking. Parking available is a bit of a walk and not clean.

Great two night stay in the one bedroom suite for 2 people. We were on the 8th floor, so no noise issues. Plenty of space. Water filter in the lobby and free coffee/tea in the morning as well. Staff was very friendly. Convenient location for Waikiki. I was initially concerned about the cleanliness based on some of the reviews, but it was clean to me.

Parking is about a 5 minute walk, but can’t complain since it’s only $20 a night.

The hotel was very centrally located. The staff was very friendly, and the room was spacious and clean.

Pool, bar, costumer service, location, relaxed vibe.

Room was comfortable and clean but a bit dated. Some fixtures could use a refresh.

The room was large and modern & the pool was great!

We had a truly wonderful experience. The staff, at any hour of the day or night, was always incredibly helpful, kind, and highly professional. Even when we faced a couple of small setbacks, they handled everything perfectly and always helped us find the best solution with patience and a smile. The rooms are simple but very nice, with a relaxed style that perfectly matches the island vibe. After a minor issue, we were given an amazing upgrade: a suite with two bedrooms, a spacious living room, and a view of the pool. Absolutely stunning—we felt genuinely taken care of from start to finish. An outstanding hotel that combines warm hospitality, professionalism, and an authentic atmosphere that makes it truly special. Mahalo a hui hou! 🙏

I have wanted to stay here for years. Great coffee and super comfortable rooms and beds.

I was unaware dogs also stay at the hotel and was woken by a dog barking. Not what I signed up to if I’m honest. I love dogs but don’t think you can charge this much each night to be woken by noises I have at home. Each time I went in and out of my door the dog next door barked.

Surfjack has become our go-to place when we pass through Honolulu. Friendly vibe -- way better than the large hotels. The location is great, walkable to beaches and restaurants but a few blocks away from the hustle of Waikiki Beach.

Close to buses, an ABC shop not to far. Easy walk to beach. Staff are amazing!!!! Pool perfect temperature, food and bar facilities the best. Cafe on site. Best coffee in Waikiki

Great atmosphere and friendly staff. Just off the main drag so not too noisy. Great coffee downstairs at Arvo was a bonus.

Staff is very helpful and accommodating when we get there and the room that we choose was too small with all my luggage, stroller, and kids they went above and beyond.

Pool and ambiance

Loved the staff, the coffee shop, Mahina & Sons. Overall vibe/decor was cool. It was authentically vintage and the older age of the building definitely helped with the vibe. Kind of like a cool refurbished motel. But the staff was super friendly and helpful. It seems like the only dog friendly hotel in Waikiki, which was nice.

The parking was not convenient and was a bit of a hassle. Would be much better if it was on site. Didn’t love the location - really busy and loud and dirty…but that’s Waikiki I guess. Could tell hotel was older building, so when we had the tsunami warning, we evacuated out of hotel and to friends house. Urgency about tsunami warning and directions to evacuate came a bit late.

Staff was excellent Jack was so cute and welcoming

Parking

Great with live music! Ask for a room with Pool view

This is the 5th or 6th stay at Surfjack. It is a 5 minute walk to the main street so is very quiet. It has a great pool area with a restaurant beside it open most of the day. It just has a great vibe and the staff are lovely. We will be back.

Great restaurant, nice facilities and comfortable bed

Walls are thin which could make your stay a bad one if you have a rude neighbour. Thankfully I had a lovely family so around “sleeping” hours they quieted down.

Location is great. Room is nice and clean.

They share parking lot with HAYTT which is 1/4 miles away. Problem is sometimes, parking lot can be full and guest might running out of spot to park.

It was boutique and unique and close to the beach and shopping area . It had a holiday vibe and Happy Hour around the bar was a highlight. The staff were friendly, welcoming and helpful.

The bathroom was a bit tired.

Staff amazing!!. Beds really comfortable. We enjoyed the smaller more personalised vibe, great pool, bar and coffee shop. Great to have towels for the beach and the water dispenser to refill our bottles with cool water.

Whilst really comfortable and very clean the rooms are in need of a bit of an update. Be good to have some cutlery in the rooms as well.

We really enjoyed our stay at Surfjack. It is centrally located and the bus stop is just around the corner.

We had a three bedroom unit and there were 8 of us so the room was a bit cramped for 8 people. Overall, it was great.