Surfjack Hotel & Swim Club, Honolulu

The hotel is very cosy, surfer vibe, chilled out, center Pool, its a little oasis within the other big complexes around.

Amenities

Location is good, room is cozy and the vibe is chill. Free parking is a credit. Excellent and pleasant customer service. ARVO coffee is great too.

No gym room and buffet breakfast

location/staff

We can hear other guest from another room.

Staff is great, live mellow music in the evening, enjoyed dinner and drinks in hotel, bus stop nearby, complimentary coffee in in the morning!

room could be larger... no desk or chair except on balcony

Room was great: a bedroom and living area. The bathroom was roomy and shower was excellent. Spacious closet space.

The couch wasn't very comfy which was only an issue when sitting trying to work. No desk or small table inside to work from. There was a small one on the balcony but would be nice to have one inside. Also would have loved bathrobes.

The room was clean with a comfortable bed and a large lanai. The location of the hotel is accessible and centrally located, walking distance to several attractions. Great restaurant and bar at the hotel.

No parking on site

Am so impressed by this truly a chilled vibes club with swimming pool and it caters people of all ages. Staff are so friendly, often greet you as you go out and come back. Every evening there is live music you can sit and relax by the pool or in your balcony! Again that very special and relaxed swimming pool can be used throughout the day and night. I grow to love this place. I will not change to any other big hotels even for the same price. Thanks to Surf Jack Hotel Swim Club and staff !

The only pool view room they can give me is a custom made for disable guests. I have a massive folding chair in my shower area, which does not feel easy when taking a shower.

Everything

Nothing

The Surfjack is my favorite hotel in Waikīkī, having a great location, free parking, comfortable rooms, live music in the evenings, and best of all a wonderful and friendly staff.

The vibe of the Hotel is cool. The coffee at the coffee shop was bloody AWESOME.

location and most of the facility was great. Never seen Jack the dog as advertised.

Bartenders could have been more friendly and took a long time to get drinks. There was only 1 guy that was friendly. Felt like being older, so I was the last to talk to and be served.

Quick easy access to busses, shops and beach. Great location!

Lovely helpful staff, nice pool, great shower and spacious room.

Hard floors in the room were really dirty. Asked for them to be mopped but still weren’t properly cleaned - walking barefoot in our room made our feet dirty. For kids the pool area was a bit dangerous. Even walking our child slipped multiple times as the polished concrete was extremely slippy when wet. I saw adults slip too.

Great location, central to everything, within easy walking distance to beach etc..

Sand was at end of bed on first day and was still there when we left 7 days later. Bed was made up kind of funny. The sheets really didn't fit.

Friendly and helpful staff. Excellent location.

The staff is extremely nice and proactively offered us early check-in given our unexpected change of plan ( with room upgraded to 2 bed suites). The room is spacious and comfortable, and I highly recommend it to those who seeks a good value for money- good location, good design and sizable room.

Facility was charming with terrific onsite coffee cafe & pool & bar. Staff was super friendly & really helpful. Location was super central and yet also quiet at night - we had a great sleep on great beds & linens. The shower was really fabulous - great pressure, toiletries, very relaxing after such a long flight. The evening live music was terrific! Thanks everyone!

Sad we only booked one night here!

Great vibe at pool. Friendly staff.

Noisy

We loved the staff and their friendliness and helpfulness. The live entertainment at night was wonderful. The food and drinks were delicious. Accessibility to the beach and other areas were just what we had hoped for.

Nothing noted.

Pool and shower

Actually no

- Location: great location. We've stayed at another hotel across from Waikiki beach, but that location wasn't as good as Surfer's for us because all the restaurants, cafes and shops are actually closer to Surfer's. - View: nothing beats the view of that pool... - Service: we got a room upgrade and ended up staying in a 2-bedroom suite, super spacious! Make all other rooms we've stayed at in Hawaii seemed small 😂

That we couldn't stay longer cause it was booked out.

Even though on vacation had to keep up with a little work. Would have liked to have a chair and small desk in the room.

Location was good.

The room was tiny, very difficult to move around the room with 4 people and suitcases. The hotel offered complimentary coffee and tea, however you had to go downstairs to get it. No facilities to make a cup of tea of coffee in your room.

Customer service was spot on, really friendly, and made our stay really unique. Location is unbeatable, in the middle of Waikiki

Parking was outside the building, like a 10 min walk, which was not really convenient. Also, the internet was pretty spotty