Mandarin Oriental Hotel, Geneva

Room was veeery good with terrace. Very comfortable.

Towels were clean but smelled bad

Very bad for the money. The room was so small and average looking. The break fast was like a take away dinner. And I spent 1200 usd per night for this.

personnel sympathique et travailleur!!

Small room for the price paid. Simple 5-star hotel furniture, small bathroom, poor quality cosmetics. Breakfast selection could be richer.

- location is nice: very close to the shopping streets and lake. - breakfast: i like the option of having your breakfast in the room (free of charge) - variety of food: if you like asian food like me, this is a plus! I cant have European food 24/7. - the Valet and room service staff are friendly.

- rooms are very small. - paper thin walls. You can hear everything going on in the nearby rooms and hallway. - front desk don’t really smile and greet you when you enter and exit or walk by the desk (only when we checked in)

Everything was perfect

Nothing

Excellent staff, friendly Concierge and Team. Consistent service. Smiles always . Tastefully and very thoughtfully designed and presented. Everything was fresh and new. The lady who prepares and sets out the breakfast presentation is world class. Well done to her. Great location.

The rooms were perfect, the location and services.

It’s confortable, well located with very pleasant service

The service and courtesy of the staffs are top notch. When we checked in, Tom from Front Desk was amazing. He was so efficient and fast in our check in process, hence we were able to rest in our cozy rooms much faster. In addition Tom kindly enrolled me to the Mandarin Club wirh certain attractive benefirs. The Concierge Desk lady - sorry I did not catch het name tag - was also very helpful in recommending and making reservation to a popular cheese fondue restaurant not fsr from Mandarin Geneva. While we checked out this afternoon, Adrien from Front Desk was very helpful and efficient. Last but not the least was the Car Valet and Porter team. They are magnificent! Thank YOU MO Geneva in making our short vacation a memorabke one!

The view from our room was not particularly pleasing. The hotel indeed shows some age in its electronics and digital capability. Please kindly refurbish. Thank you.

Quality of servic

The breakfast room. Small, overcrowded amd understaffed. Decoration and quality more reminiscent of a Novotel than a Mandarin Oriental. Where are the Hong Kong standards ?

Everything

Nothing

Location and amenities were great with room overlooking the river.

Nothing.

Location, staff, restaurant and bar were excellent. The hotel, while classic, is to our liking and the staff was exceptionally warm, friendly and helpful at all times. Of my stay, I think the staff marked a big difference.

It is expensive

It is a beautiful hotel but I particularly appreciate the warm welcome

Nothing

Staff exceptional. Rooms immaculate and comfortable as they should be for this price point.

A hotel like this should really have a pool/spa. Also, food was great however not a huge selection, for people with allergies.

Location, room service and the staff were amazing!

The rooms were a bit small.

Everything. Just amazing stay and services. Bed sheets quality is amazing

Nothing

Our stay with the kids was just Fantastic The service + food People very friendly

It was great

Welcoming , clean , very cozy , air conditioner, very friendly and helpful, try hard to please the visitor , breakfast is so delicious

nothing , everything is perfect

Everything but particularly the kindness of the staff

The location was excellent and the staff were very helpful and attentive to all needs. The restaurants at the hotel are very nice as well.

Perfect breakfast

Excellent stuff

not smokers friendly

I like the staff and I loved the room

it was a wonderful stay accept I didn’t like one of the staff as for the rest they are amazing! also, I would love it if the lifts were bigger!

Stafff were v helpful n courteous

They charged me for a mini bar purchase after I had checked out that I didnt make but later voided the transaction)

booking

hospitality and kindness of all staff

Beautiful, large bedroom and bathroom. The hotel smells amazing everywhere you go! The little touches, welcome cake on arrival, chocolates on your pillow at night. This is a lovely hotel.

everything! staff were so helpful and amazing

nothing!

What's not to love about this hotel. The hotel was great, food was excellent and staff went out of their way to make sure we had everything we needed.

check in was smooth and easy staff are professional all the way junior suite was a treat to stay in breakfast is varied and tasty location is incredible while staying in Geneva very comfortable rooms they offered complimentary breakfast for my brother bathroom was glorious with shower and bathtub climate system was very easy to navigate overall I enjoyed my stay and I hope to come back soon

nothing

Excellent property for families.

Staff very friendly, location is great, room service is excellent, housekeeping is very good, breakfast is great.

nothing.

the location is very nice, the personnel is very kind, the rooms are clean

breakfast could be a little better.

Location, decor, service

Nothing

The elevator

so clean and luxury

its a part of mandarin group

Great breakfast, amazing Cappuccino but you have to order and wait for scrambled eggs. Wi-fi not so fast, but free. The Japanese restaurant in the structure is excellent and there is a very good gym with top equipment by Technogym. The room is nice and beds are ok. Quiet room.

Wi-fi is not so fast, and one evening I came back and found my room locked for room service. My key didn't work, I tried to ring and knows but nobody open. One receptionist then kindly came to my room and opened the door. Inside my room there was a lady and a man of the staff that apparently didn't hear me trying to ring and knock. I had a bad feeling on this.

This is our favorite hotel in Geneva the location is perfect cleanliness food personnel.

Work better for return costumers upgrade

An absolutely fabulous hotel, very stylish and elegant, beautiful rooms and even more wonderful suites. It is luxurious without being overpowering and the staff couldn’t be more charming, helpful and welcoming. The location is central and practical with beautiful views overlooking the Rhône river . There are also delicious dining options.

Nothing to dislike.

great staff , great breakfast

the room had some stains , needed a good steam cleaning

location and cleanliness and staff

old and the value for money

Staff were phenomenal

Nothing really

The service was incredible, facilities amazing and the setting wonderful

Like most things in Geneva, prices are high.

Very nice hospitality and cheerful personal

All fine

the front desk staff were always warm welcoming, they are friendly and delighted to help us at all time. I checked out my room than I came back later on asking them to pray. they open the hall to take my moments with my family

nothing

The location and the atmosphere of the hotel and the great staff

Nothing to mention

although we found the room , with no air condition , the manger compansate us with another rooms , next day with good AC

THE ROOM WITH NON FUNCTIONING AC ,, EVEN THE FAN THEY BRING IS , OLD , NOICY AND NOT GOOD

The location was so good and service was perfect. Amazing Yakumanka.

nothing