Mandarin Oriental Hotel, Geneva

The service and courtesy of the staffs are top notch. When we checked in, Tom from Front Desk was amazing. He was so efficient and fast in our check in process, hence we were able to rest in our cozy rooms much faster. In addition Tom kindly enrolled me to the Mandarin Club wirh certain attractive benefirs. The Concierge Desk lady - sorry I did not catch het name tag - was also very helpful in recommending and making reservation to a popular cheese fondue restaurant not fsr from Mandarin Geneva. While we checked out this afternoon, Adrien from Front Desk was very helpful and efficient. Last but not the least was the Car Valet and Porter team. They are magnificent! Thank YOU MO Geneva in making our short vacation a memorabke one!

The view from our room was not particularly pleasing. The hotel indeed shows some age in its electronics and digital capability. Please kindly refurbish. Thank you.

Quality of servic

The breakfast room. Small, overcrowded amd understaffed. Decoration and quality more reminiscent of a Novotel than a Mandarin Oriental. Where are the Hong Kong standards ?

Everything

Nothing

Location and amenities were great with room overlooking the river.

Nothing.

Location, staff, restaurant and bar were excellent. The hotel, while classic, is to our liking and the staff was exceptionally warm, friendly and helpful at all times. Of my stay, I think the staff marked a big difference.

It is expensive

It is a beautiful hotel but I particularly appreciate the warm welcome

Nothing

Staff exceptional. Rooms immaculate and comfortable as they should be for this price point.

A hotel like this should really have a pool/spa. Also, food was great however not a huge selection, for people with allergies.

Location, room service and the staff were amazing!

The rooms were a bit small.

Everything. Just amazing stay and services. Bed sheets quality is amazing

Nothing

I liked how the staff are very helpful and accommodating .

I booked the room with garden view, but was shocked to see pipes and a wall. Told the staff about it they were helpful and cooperative but mentioned that there was “no real garden”. I was about to leave and book a different place but they told me that the only thing they can do is move me to a higher floor with a slightly better view. Overall, I did not expect that a hotel like Mandarin oriental would deceive its visitors in this way.

Our stay with the kids was just Fantastic The service + food People very friendly

It was great

Welcoming , clean , very cozy , air conditioner, very friendly and helpful, try hard to please the visitor , breakfast is so delicious

nothing , everything is perfect

Everything but particularly the kindness of the staff

Hotel needs an update A bit outdated . It’s nothing like the new mandarin hotels .

The location was excellent and the staff were very helpful and attentive to all needs. The restaurants at the hotel are very nice as well.

Perfect breakfast

Excellent stuff

not smokers friendly

I like the staff and I loved the room

it was a wonderful stay accept I didn’t like one of the staff as for the rest they are amazing! also, I would love it if the lifts were bigger!

Stafff were v helpful n courteous

They charged me for a mini bar purchase after I had checked out that I didnt make but later voided the transaction)

booking

hospitality and kindness of all staff

Beautiful, large bedroom and bathroom. The hotel smells amazing everywhere you go! The little touches, welcome cake on arrival, chocolates on your pillow at night. This is a lovely hotel.

everything! staff were so helpful and amazing

nothing!

What's not to love about this hotel. The hotel was great, food was excellent and staff went out of their way to make sure we had everything we needed.