Mandarin Oriental Hotel, Geneva

Honestly nothing

This hotel is so far below the standard of other Mandarin oriental hotels
The rooms in the pictures are highly misleading at the top of booking as they are all suites

The bed was very uncomfortable and the room although this moved us next door to a. Slightly bigger room was more like a 3 star

The hotel is massively overpriced and changed our stay to la reserve where the hotel was of a high standard

Very disappointed and will not be returning to this hotel

Nice room. Spacious. Quiet. Friendly staff.

Ridiculously expensive. Probably 2x London. And while beautiful, not even close to worth it. I highly recommend 20 other places in Europe first.

on arrival the concierge made a whole scene about our room foldable bed not yet ready and how it may be too small for my two children i had to argue that i had booked the write room he wanted to charge extra 2,000 CFA i refused he later said it was miscommunication basically it was an awful experience from the beginning

There is nothing to like it

The rooms were dirty, corridor lights at 576 room was off, it was looking sacry, breakfast was very bad , the items that should be in the room already , was not there , and we wanted toothbrush two times

Very bad for the money. The room was so small and average looking. The break fast was like a take away dinner. And I spent 1200 usd per night for this.

personnel sympathique et travailleur!!

Small room for the price paid. Simple 5-star hotel furniture, small bathroom, poor quality cosmetics. Breakfast selection could be richer.

Location & very helpful and courteous staff

The rooms were cold, bathroom floor was icy cold with no heating; food was not good at all.

Breakfast was good and the amenities in the room. Still not worth staying here.

The hotel is outdated and desperately needs reconstruction - the door in my room got blocked two times during one night stay. But the most outrageous thing is - they stole money from my card (I am not talking about the deposit of 300chf, although they too still are not returned). I woke up in the morning to find out that my card was charged 650 chf by mandarin oriental, even though I prepaid my stay and didn’t use any facilities. At the reception I was told - oh, yes, we charged your card for somebody’s room (and no sorry, no nothing). Two hours later I came to reception again and asked, when will I get my money back and was offered to get a gift card instead of money, so that I spend it at the hotel (and again - not even sorry for their mistake). I was outraged and again demanded my money back. And only 4 hours later another manager said that she was sorry for their mistake and gave me the bill, that they send me my money back, assuring me that I will get it soon. However, two days later - and I still didn’t get my money back, even though a part of it was “just blocked” as I was told. It was the worst experience in my life and I urge anyone reading this to avoid staying at this hotel.

Breakfast was fine - standard 5 star
Room comfy
Quiet location
Clean

The taxi ordered for sipper turned out ti be 80F!!!!
I was told at desk no more than 50.
Breakfast was “complimentary” but I paid 100F for it one morning.

Not great. I didn’t complain but did wonder why these charges occurred.

Very good location at the center of Geneva. Exceptional service. Sumptuous breakfast buffet. Well-appointed rooms with lots of amenities.

Fitness center a bit small, but ok for a short visit.

The staff are amazing always very efficient and ready. The food is amazing , location is great. I had a issue with a double booking and a lady called Giovanna from guest services looked into it and sorted out the problem , so the guest is always first in this hotel.

The property is very dated the facilities, lighting , decor of room really needs to be updated. Its a great hotel but for the price you pay the room is not up to standard.

The staff was amazing and I truly felt welcomed. It’s very upscale but I was made to feel at home. The hotel itself is just extremely beautiful, clean, and luxurious. I would stay there again and again!

Every thing ,location ,service ,helpful staff

Nothing

Excellent staff, friendly Concierge and Team. Consistent service. Smiles always .
Tastefully and very thoughtfully designed and presented. Everything was fresh and new. The lady who prepares and sets out the breakfast presentation is world class. Well done to her. Great location.

It’s confortable, well located with very pleasant service

The service and courtesy of the staffs are top notch. When we checked in, Tom from Front Desk was amazing. He was so efficient and fast in our check in process, hence we were able to rest in our cozy rooms much faster. In addition Tom kindly enrolled me to the Mandarin Club wirh certain attractive benefirs. The Concierge Desk lady - sorry I did not catch het name tag - was also very helpful in recommending and making reservation to a popular cheese fondue restaurant not fsr from Mandarin Geneva. While we checked out this afternoon, Adrien from Front Desk was very helpful and efficient. Last but not the least was the Car Valet and Porter team. They are magnificent! Thank YOU MO Geneva in making our short vacation a memorabke one!

The view from our room was not particularly pleasing. The hotel indeed shows some age in its electronics and digital capability. Please kindly refurbish. Thank you.

Quality of servic

The breakfast room. Small, overcrowded amd understaffed. Decoration and quality more reminiscent of a Novotel than a Mandarin Oriental.
Where are the Hong Kong standards ?

It is a beautiful hotel but I particularly appreciate the warm welcome

Nothing

Location, room service and the staff were amazing!

The rooms were a bit small.

I liked how the staff are very helpful and accommodating .

I booked the room with garden view, but was shocked to see pipes and a wall. Told the staff about it they were helpful and cooperative but mentioned that there was “no real garden”. I was about to leave and book a different place but they told me that the only thing they can do is move me to a higher floor with a slightly better view.

Overall, I did not expect that a hotel like Mandarin oriental would deceive its visitors in this way.