La Réserve Hotel & Spa, Geneva

Hotel Rooms are beautiful, quiet, and clean

The AC was not working in the room. Maintenance team came to check it late at night, yet were not able to solve the issue. We had to spend the whole night with no AC, despite staying in a 5 star hotel in Geneva. Staff needs to be better trained to ensure that the guests are comfortable with the services and not just the facilities of the hotel.

Location next to airport and highway is good.

The lady with a long black pony tail guided us to the breakfast table at 10h15. At 10h30 breakfast closes. Despite asking we were not given the nice empty table at the window. We had to sit in the back in the dark and were disturbed by the dismantling of the buffet. I told this to the same lady again and in a super arrogant way responded. Unacceptable behaviour for such a place. Never La Reserve again. By the way a tall waiter was behaving extremely responsibly. A staff like this does not belong to such a place. Also it was dark everywhere so one could not see the state of the property and the cleanliness......

The surroundings are perfect, the massages are outstanding, the food is great

It is not a palace hotel, people don’t go out of their way to make things perfect for you. They are all driven by money. The smallest thing that is outside of your breakfast bill, they charge you for it. It’s petty

5 star exclusive Spa Friendly staff

No boat into Geneva as advertised Didn’t advise on Genève pass No English menu in Chinese restaurant Very expensive

This place is utterly mis-sold and massively over priced. Very underwhelming. No views of the lake. Main road noise outside on the terrace. Restaurant over priced and waiter service not good enough. This place need to be more honest about itself.

The lady staff member from Barnsley Uk in the spa.

the staff was good and the attitude was amazing

it needs major renovation for furniture, & very dark colors and its not worth the money i paid the hotel was very old

location and food; good customer care. maybe there should be more staff that speaks english

price is a bit high

swimming pool and lake vieux

lotti restaurant with a very bad menue, noisy snd long time of the waitress to deliver the tableau

the play ground, the pool and the garden, the tea room.

the rooms are outdated, the food wasn’t delicious, the service in the breakfast area was slow. I found a small cockroach in the room and an ant on the towel in the bathroom.

Excellent quality services, helpful staff, beautiful surroundings.

boat taxi, pool area, spa

wi fi could be better

a beautiful property - the facilities and food were lovely, the spa was best-in-class and loved the water transport to town and the concierge

room wasn’t ready on time so to check in before our dinner (8p), had to downgrade.

I loved boat service, so easy to reach city!

wi fi near pool was so bad

the location and overall ambience very professional staff, even in potential stressful situations.

some of the guests didn’t match the level and sophistication of the venue and its staff

Spa et Fitness

Service. Manque de personnel qualifié

impeccable standard of accommodation with wonderful staff.

nothing

location and design and the spa

poor hospitality and service. air conditioning not working in my room

Great breakfast, the facilities are top notch but there is not much around the property. There is a boat that takes you into the center of Geneva.

Barking dog every night.

The hotel is beautiful and finishing really good

The staff at the reception

beautiful

The only thing that is good at this hotel is the SPA!! And the food outlets

The rooms and house keeping !!!