Hotel Beau-Rivage, Geneva

The breakfast was a normal breakfast , nothing special but fresh and tasty, the balcony where you have breakfast looking at the lake and the staff is very nice and friendly. Most staff is very professional and friendly.

I travelled from abu dhabi to geneva and chose this hotel due to the reviews. The breakfast reviews said that it was the best breakfast they had. My room was a lake view room. It was extremely hot when we were handed the room. I am not exaggerating but outside was cooler. I came at a morning flight so i wanted to stay and relax a little before i went out but i had to wait for the room to cool but it was only to find out acs were not working. I checked in morning at 10, i stayed a little, left the room to allow cooling. i came back afternooon to charge my phone but i heard ac made loud noise and did not cool. So i called reception and they said we will send someone twice but no one came so i left to go out again. I messaged through booking.com and requested an explanation. I told them i will check out tomorrow and they changed my booking immediately but did not reply my messages asking for an explanation. I checked other hotels for the next day. Because i was so tired it was a two  night stay all together so i thought i will stay one night and move out to another hotel the next day. But i came back to the hotel to find the ac noise very disturbing and the room didn't cool, it was hot outside, hot humid in the room it was a horrible experience and i was very very tired, i dont know why but extremely tired. I wanted to relax but unfortunately i had to call reception because my messages was ignored on booking.com After arguament they sent a technician who came in listened to ac and said we need to change your room. Something that could have been done since check in was not done. Messages and phone calls ignored? This is very very very wrong. Problems happen but you need to solve them immediately! I regreted choosing this hotel over four season. I cancelled my reservation there. But they dont have a spa or a proper gym here also. They said maybe in two years. Hopefully. You need to have it. So overall price wise i find others much better.

Location , great room , reception was wonderful

Breakfast was bad , not worth the value Fruit salad smells onions, services really bad

nothing

The maid stole $3,000 from our nightstand. Hotel of thieves, never stay there!

I was not expecting such unprofessional and borderline trashy behavior of staff from one of Genève’s most prestigious hotels. It seems like the housekeeping staff specializes in theft rather than cleanliness. To begin with, my friend and I found a piece of black lingerie underneath the sink of the bathroom in our room upon arrival. The piece of clothing was forgotten by a previous guest, and was clearly ignored by the housekeeper who took care of the room (proof of their inability to properly complete their job). That is just a minor detail, since the real problem occurred when I got robbed of 3,000 US Dollars by a housekeeper. When the management found out about the missing money, they stated that they are investigating it and that they “trust their housekeeping staff” claiming, that housekeeping couldn’t possibly do such thing. We soon learned that the situation was not being investigated whatsoever, as the management simply shifted the blame on us, claiming that we should’ve placed the money in the safe instead of the drawer (contradicting their own statement regarding “trust”). After a few hours of uselessly going back and forth, the concierge offered to take us to the police station. I found this to be suspicious, as the incident occurred at the hotel, which obligates the staff to call the police into the hotel (instead of suggesting we go to the station). Eventually, I had the police come into the hotel and I then filed a report. Being placed in a dirty room for CHF1200 a night and getting robbed was not what I expected. The staff members not only failed to compensate in any way, I did not hear a single apology for what had happened. I am never the one to write reviews, or, especially, involve authorities in disputes or such matters. However, this particular incident could not be resolved in a polite manner due to the staff’s inability to cooperate. Therefore, it cannot be ignored. Below I’ve attached parts of the police report.

Everything

Nothing

Elegant, sophisticated, historic, professional service standards yet warm, welcoming ambience

It’s tradition and elegance .

Nothing

Location and absolutely top quality Staff were friendly and went above and beyond in every way!!

The Hotel is the one I have known 40 years ago, although not in the past 25 years. The public rooms, the bar, the terrace for breakfast and the staff are excellent. Ambiance quiet & discreet. Other than the staff, breakfast on the terrace on a warm summers day was the highlight.

Our room was not good. Very very small and the view described as "city" meant back, loading dock, truck parking not acceptable. No value for money.

Perfect location, clean, professional staff,

Location

It’s outdated. The hotel needs a refurbishment

The room ( A suite) the view and the fantastic beds.

I cannot tell you much more because we only spent a few hours and one night at the hotel.

Good concierge

Needs refurbishing

Location

The room I got 205

The staff, accommodations, view, proximity, everything was exceptional. We would love to visit again and were sad to leave.

Prime location, helpful staff.

Long stairs at the entrance made it difficult to enter for elder people.

Good location clean hotel

Price so high

Breakfast is great only but it will be better if they make buffet breakfast

location

price

All was good

N/A

good location welcoming staff

small room although it says size of 30mm wired unpleasant smell in room which wasn’t clear where it’s coming from

Great location and stylish presentation.

All lovely

everything

nothing

I liked the old character and style!

Unfortunately you will be needing a renovation soon especially with your rates.

Location was great. Arrived in the evening and left early the next morning for the airport, so didn't spend much time at the hotel. That said, staff was friendly, the building lobby was beautiful, and the room was spacious and bed was comfortable.

There was some noise from other patrons in the hallway in the evening, but eventually quieted down. Was a bit expensive for such a short stay/not spending much time in the hotel.

the staff, the rooms, the comfort, the convenience, the view, everything was great.

The night cleaning, the laday obviously was trying to skip it and she actually skipped it the last night.

every single thing ❤️

nothing at all

the classic decoration and location

the gym was too small and the running machine was noisy . the reception man of the breakfast restaurant was acting in rude way when I order my special egg

The food menu does not match the quality of the hotel

The comfy beds and big room.

No sitting room to look over the lake.

everything

Too notch service, excellent location.

Can’t think of anything, which is amazing in itself.

All in all . Thanks for all staff 👍 Special thanks to Mr Quentin Hay And Mr Sasha.

Design , service , staff...really excellent 👏

everything!!!!!!!!most beautiful place to stay in Geneve

Don’t like single beds merged into double beds.

The location is unique, and I like that it has a historical value, it tells a story.

There was no big variety in the breakfast bread.

everything was fine

it was overrated in room prices and the breakfast was poor in my opinion and not worth the price .

Great location, charming hotel.

Everything was just great. The view from the room, the helpfulness of the staff, the beautiful style of the room. We are very likely to come back!

location

parking is not included ( not free ).

Location and staff

Not much facilities and room needs to be refurbished

friendliness and attentiveness of staff, excellent food, excellent location. room is very elegant and comfortable. hotel lobby is elegant. I loved breakfast on La terrasse

Great View, Amazing Staff, Classic Rooms

Rooms are very noisy , we weren’t able to sleep one night because hotel staff and another customer were having conversations at 3 and 5 am at the hall and we heard them super loud inside the room

Locations is just ideal in real center next to most beautiful part of lake. Very comfortable bad. Breakfast is great, but I prefer buffet breakfast where I can see how it looks and how much to take, and it save time.

It was not possible to order breakfast for concrete time in the morning.

Loved the terrace bar overlooking the lake

There was a very annoying bright blue light in the room (on the thermostat maybe) that kept us awake. In order to get to sleep we had to cover it with tape! But it was a small thing that didn’t spoil our overall enjoyment

Service and size of the room

convenient and central to Geneva,Michelin restaurant was superb

very small tables in breakfast area,in keeping with the building but impractical for eating.Breakfast was good but for a 5star establishment would have expected something better ,comparable to other 5 star hotels

excellent

location