Marriott Hotel at the Renaissance Center, Detroit

Great location great views

Bathrooms are small and outdated but everything was in good condition ans nice and clean

Right downtown

The bathroom had towels in it that looked like they had been used and no rod to hold the toilet paper in place.

Ramona provided exceptional customer service. John, the engineer, resolved the issue quickly and efficiently.

N/A

close to watet

fire alarm went off and chaos. staff had no answers while we as hotel guests waiting in the lobby for hours to know if we need to evacuate

Every staff member we interact with was helpful and friendly. The staff at the Reel Bar was amazing. Shout out to Frankie at the bar. It was a busy weekend, but she handled it with class and professionalism. Front desk was great despite the crowds and busy weekend.

Bed was too soft and sank in the middle.

Very beautiful and as someone who is from a small town i was so shocked by the view from our room. SOO unreal. i laid on my side staring out the window that night watching the city it was beautiful. SOO worth the stay. the staff was polite and helpful and was very accommodating :)) very happy.

All staff was friendly. Clean facility. Lots of amenities inside the building. Access to restaurants. Access to the people Mover etc.

Close access to the race

Hard to get back to the room after going to the concert, no access across the track

Clean and conveniently located.

I booked a double and then at check in had no doubles available??! Gave us a King for 3 people. Then they said they would send a cot, never got that. Went back to reception and they said there were no cots available and finally at 4am they gave us a room with 2 beds.

The fitness center was quite good.

My room had some nasty toilet paper from previous guest pushed into the door peephole. Room feels a bit old.

The view from the 67th floor.

Paying $400 for one night and still having to pay for parking. Plus we had a dirty room and had to wait to be placed into a new one.

the location of the hotel is excellent, and a few staff members stood out for their kindness and professionalism. In particular, Javeyah, the housekeeping manager, went out of his way to help me—though it was just the evening before I checked out, his support was much appreciated. The restaurant staff was also consistently warm and attentive. Unfortunately, this level of service was the exception, not the rule—about 80% of the staff I interacted with seemed disengaged or indifferent. While I was eventually offered a $100 restaurant credit, I don’t stay at Marriott properties for perks—I stay for dependable service and to be treated with professionalism. In this case, that standard was not met. I tried to connect with their sales director on Linked-In but she did not respond. Nupur, the housekeeping manager, was also MIA. Requested her attention several times.

I originally booked this hotel for a Sunday–Wednesday stay using my Marriott Bonvoy account. Due to a flight change, I was arriving very early Sunday morning for a Monday conference. Anticipating early check-in might not be possible, I proactively booked an identical room for Saturday night—essentially paying for an extra night I wouldn’t fully use—just to ensure a seamless check-in. When I called on Saturday afternoon to confirm, the front desk representative (Shauna/Shana) was surprisingly unhelpful and dismissive. Despite explaining I had already booked and paid for the prior night, she kept repeating—without courtesy or nuance—that there was “no guarantee” I would get a room. Her tone was rude and robotic, which was unexpected, especially for a Gold Elite member. When I finally checked in, I was assigned a room on a lower, noisy floor next to the elevator—despite Marriott having my preferences on file. The hotel was clearly under-occupied at the time, so this was frustrating. Housekeeping was another issue. I had paid for daily service, yet my room was only cleaned once during my four-day stay. Each time I inquired, I was told the hotel was “understaffed”—which is unacceptable, especially during a professional conference. Finally, I ordered in-room dining (a service they advertise), but my food was never delivered. After waiting 90 minutes and calling to follow up, the manager herself eventually brought it—an hour after my follow-up call. The property itself is dated and in need of serious maintenance. Frankly, I’m disappointed our organization chose this hotel as a conference venue. Service and reliability were far below the Marriott standard I’ve come to expect.

my credit card was charged back in December when I booked the room then when I arrived I was told it was declined back in December never received an email from the hotel stating my card had been declined so ran my card again for my room but then when I checked out they said they would credit my cc because my card was never declined in December. but all in all it was a great time seeing AC/DC

After using booking.com to book rooms, when we had to cancel a room-- we are still waiting to hear whether the property would waive the cancellation fee. Also we were not aware that when you book through booking.com that the actual property cannot confirm details of room type and guest names assigned. For this reason, we will not use booking.com in the future. Trying to get in touch with a live agent at booking.com is nearly impossible.

Location and the building

Small room and beds sucked

Fantastic views!

Location to be able to connect with downtown and move easier to get to shops and restaurants.

Came in after checkin time and they did not have a room available for us to check into. We had to wait 45 minutes to get a room. If they are not going to have rooms available by 3 pm then don’t make check in time at 3pm. Also all the food places closed early. We came back from and event and the cafe was completely closed and we could only get food from the little store in the hotel lobby.

Staff was awesome. Got an upgraded room with a view that we loved!

We got dropped off from our Uber at the backside of the property and it was a maze to get back and it didn’t feel secure. There were homeless in the bathrooms

The view was amazing and the breakfast was delicious also. The manager was helpful as well.

All the restaurants closed early.

Breakfast

My room, hotel amenities

Beautiful area, lobby was nice and clean, large areas to hang out in

Couldn’t check in until 4, didn’t even want to check and see if our room has been cleaned at that time. The shower wasn’t all that clean, for the price of $300/night I would have expected spotless, towels that had a weird bad scent. The a/c really wasn’t that strong

I enjoyed the view of the city and the river.

Nothing I can think of at this time.

Location

Expensive for what you get.

Super comfortable beds and pillows. Clean room, excellent waterfront views from the 16th floor. Helpful associates.

3rd floor check in. Less convenient .

Location and facility on the property

N/a

Perfect location for Detroit river view walk and marina. Canada bridge is close, view form the room is amazing. Everything is close and people mover in the hotel

Hotel very big you Can get lost, No good services to a late time and no 24hr spots in the area. No pool services

Clean room, great location, nice views

Not much was open (I.e. food court, Starbucks) No pool No breakfast People mover stop not in use

Arrived at 230pm and was able to check-in. Very courteous at the front desk and super quick. Less than 5 minutes and I had my room keys in my hand!

Unfortunately, we had no shampoo in the room. The dispenser was empty.

Staff were very friendly and offered us a $40 off breakfast coupon for their restaurant, along with waters while we waited for check-in. Hotel is very sleek, comfortable, and central to everything downtown. Also had a wonderful view!

Navigating the property was fairly confusing- from parking, to actually locating the check in area. Also, at night most doors are closed- which was sort of a pain if we just needed to run outside to pick up food, or go to the car. Also, there is no vending machines on site, so make sure you bring drinks or buy some to store in your room ahead of time. Overall, I would stay here again!

Property was lovely. Great view from our room. Beds were comfortable and room was clean.

Seemed weird that they did not provide hand soap in either of our two rooms.

Location

Rooms was outdated

The location and cleanliness of the property are unmatched!

The restaurants and bars on-site did not stay open long enough for all the patrons coming back from their events downtown looking for a bite to eat before bed. Everything closed at midnight, even though on the website it says they keep the kitchens open until 1am on the weekends.

Very clean. Comfortable. Dining options onsite. Staff was wonderful.

Confusing to get around inside.

View

Close to the venue we were attending a concert at.

I reserved a room with two queen beds and it said check in was at 3 we got to the hotel I was told check in was at 4 and they had no double rooms only rooms with king beds. Their were 3 of us I was told a comped rollaway bed would be in the room , I had to call to request the bed be brought up. The person who slept on the rollaway bed said it was very uncomfortable and I’m pretty sure my original room was more then the king bed room to which their was no price adjustment so technically the rollaway was not comped. The hallways were EXTREMELY HOT Very frustrating!

the staff was friendly

a lot of things inside the place were closed

Downtown Detroit

Had leftover food in fridge

The room seemed very outdated and dingy. For the price, was definitely expecting a bit more of a wow factor. Instead, we walked in to see your average room... something we could have gotten for much less somewhere else.

Great location walking distance to Ford Field concert, Beautiful Building, Nice rooms clean great view! Friendly staff.

Ling line at check in.

Gym

Looking old

Staff was nice and courteous they took care of us after the conflict with the wait staff at the restaurant accommodated us for the meal and Compass breakfast for the inconvenience of the room being cold

Hotel was cold heat was intermittent

The location and views, and the architecture

The room was small and the bed was uncomfortable. For that price, I would expect better blankets or extra blankets. Coffee was also stingy. Nothing was open in the property on the weekend which was strange to us. I just expected better for the money spent. It could be so much better.

No coffee maker in room.

loved

there was on microwave in the room or on the floor or ice the staff had to bring ice and had to go to the 3rd floor from 52nd floor for microwave

View, Bed

Well, we booked about 6 rooms and 4 out of those 6 rooms that were originally assigned to us were very dirty (Beds were unmade, trash was everywhere, etc.) when we got into them.. They did however accommodate to the rooms that were dirty and give some money off and gave some money for them to go receive breakfast, along with getting upgraded rooms.

N/a

The bathroom they need to be updated , the rooms cost way to much for the bathroom to look like that please up to date the bathrooms

everything

nothing

Loved the bar, the gym, and the valet staff was amazing that busy weekend

Bathtub and Corner room view, we could see an empty room/hallway from 5006

Food was great. Location and views were amazing. Easy walk to downtown ans easy to get in and out of parking.

Rooms were old and small. Not much in the way of amenities- very basic. Most of the places onsite were closed. Parking was expensive!

Great view. Lovely staff, all so friendly and helpful.

Wi-Fi did not work in room 4708 I had to use cellular data for six days and my carrier charged me $50 for that!