Marriott Hotel at the Renaissance Center, Detroit

Ramona provided exceptional customer service. John, the engineer, resolved the issue quickly and efficiently.

N/A

close to watet

fire alarm went off and chaos. staff had no answers while we as hotel guests waiting in the lobby for hours to know if we need to evacuate

Every staff member we interact with was helpful and friendly. The staff at the Reel Bar was amazing. Shout out to Frankie at the bar. It was a busy weekend, but she handled it with class and professionalism. Front desk was great despite the crowds and busy weekend.

Bed was too soft and sank in the middle.

Very beautiful and as someone who is from a small town i was so shocked by the view from our room. SOO unreal. i laid on my side staring out the window that night watching the city it was beautiful. SOO worth the stay. the staff was polite and helpful and was very accommodating :)) very happy.

All staff was friendly. Clean facility. Lots of amenities inside the building. Access to restaurants. Access to the people Mover etc.

Close access to the race

Hard to get back to the room after going to the concert, no access across the track

Was very nice I loved the view of canada.

I did'nt have soap and extra blanket. And had to have brought up to me. Should always have in a hotel room.

After using booking.com to book rooms, when we had to cancel a room-- we are still waiting to hear whether the property would waive the cancellation fee. Also we were not aware that when you book through booking.com that the actual property cannot confirm details of room type and guest names assigned. For this reason, we will not use booking.com in the future. Trying to get in touch with a live agent at booking.com is nearly impossible.

Location and the building

Small room and beds sucked

Fantastic views!

Leaving

Booking.com misrepresented this totally! I purchased a Double Room, Double Bed and got a standard room with double bed. The hotel will do nothing for you since this was third party booking. Total scam beware!!!! Embarrassing, since I was with a coworker and took charge of the booking.

Great view, but wish the windows were a little less dirty.

Dirty windows!

No free wifi.

The view and location

Needs better drop off when a friend is dropping you off. We were told we had to park in the street. The coffee maker is a hazard. It keeps heating water even after all the water is used, it leaks too. The ac/heater was bad. Either it was too hot when the heater was on, or too cold when the ac was on or right before the heater turned on.

Location to be able to connect with downtown and move easier to get to shops and restaurants.

Came in after checkin time and they did not have a room available for us to check into. We had to wait 45 minutes to get a room. If they are not going to have rooms available by 3 pm then don’t make check in time at 3pm. Also all the food places closed early. We came back from and event and the cafe was completely closed and we could only get food from the little store in the hotel lobby.

Besides getting charged double for my room and trying to contact them for weeks about this with no return calls or emails it was a decent hotel. A little dated but nice

Staff was awesome. Got an upgraded room with a view that we loved!

We got dropped off from our Uber at the backside of the property and it was a maze to get back and it didn’t feel secure. There were homeless in the bathrooms

Breakfast

My room, hotel amenities

Beautiful area, lobby was nice and clean, large areas to hang out in

Couldn’t check in until 4, didn’t even want to check and see if our room has been cleaned at that time. The shower wasn’t all that clean, for the price of $300/night I would have expected spotless, towels that had a weird bad scent. The a/c really wasn’t that strong

Location

Expensive for what you get.

The flatbread was the best! It was a good quality product. I had wings and fries, a ceasera salad that was fresh. The bathroom was filthy & disgusting. It was blood on my comforter. House keeping needs a new manager!

The bathroom was filthy and atrocious. Their was a plane cookie wrapper under the toilet seat. That means it was not cleaned. The shower head was pointed up, which meant water seeped on the floor. EVERYWHERE! I had to clean my own bathroom with bleach wipes and my towels. No one was available to help me.

Location and facility on the property

N/a

Perfect location for Detroit river view walk and marina. Canada bridge is close, view form the room is amazing. Everything is close and people mover in the hotel

Hotel very big you Can get lost, No good services to a late time and no 24hr spots in the area. No pool services

Clean room, great location, nice views

Not much was open (I.e. food court, Starbucks) No pool No breakfast People mover stop not in use

Great location and near the waterfront and handy to Woodward Avenue

We were not told at check in that rooms do not get serviced everyday. Also we we got back from dinner and our bottom sheet was inside out and had sticky stuff on one side but when we rung there was a changeover of staff so said don’t worry and laid a towel on it.

The view and the location were great!

The valet parking was full. The separate parking lot was very inconvenient. The architectural set up of this building is the atrocious! It took over 45 minutes just to get to our room, and then our key didn’t work so we had to return to the front desk after 45 minutes of hassle. It took just about the same amount of time to get out of the hotel back to the parking garage. Many guests were also struggling with how to get to where they parked. Signage is unclear and lacking. We will NOT be returning to this Marriott location again due to all this frustration. Also, we did not like that our toilet did not work.

Location

Rooms was outdated

The bed was comfortable.

Windows were dirty. Bathroom and room were very small.

Very clean. Comfortable. Dining options onsite. Staff was wonderful.

Confusing to get around inside.

View

Close to the venue we were attending a concert at.

I reserved a room with two queen beds and it said check in was at 3 we got to the hotel I was told check in was at 4 and they had no double rooms only rooms with king beds. Their were 3 of us I was told a comped rollaway bed would be in the room , I had to call to request the bed be brought up. The person who slept on the rollaway bed said it was very uncomfortable and I’m pretty sure my original room was more then the king bed room to which their was no price adjustment so technically the rollaway was not comped. The hallways were EXTREMELY HOT Very frustrating!

the staff was friendly

a lot of things inside the place were closed

Downtown Detroit

Had leftover food in fridge

The room seemed very outdated and dingy. For the price, was definitely expecting a bit more of a wow factor. Instead, we walked in to see your average room... something we could have gotten for much less somewhere else.

location was good.

elevators took way too long. waited over 20 minutes to get an elevator down in the morning.

Gym

Looking old

Staff was nice and courteous they took care of us after the conflict with the wait staff at the restaurant accommodated us for the meal and Compass breakfast for the inconvenience of the room being cold

Hotel was cold heat was intermittent

The location and views, and the architecture

The room was small and the bed was uncomfortable. For that price, I would expect better blankets or extra blankets. Coffee was also stingy. Nothing was open in the property on the weekend which was strange to us. I just expected better for the money spent. It could be so much better.

Location, good restaurants handy, wonderful gourmet restaurant at the top of the towers

Room needs updating, especially the air handling. we would have had a lovely view of the river, but because there was no bath room fan to handle shower humidity, the single pane window had internal condensation blocking the view the whole time we were there (in March). it is difficult to find your way between floors and towers. better signage would be helpful.

loved

there was on microwave in the room or on the floor or ice the staff had to bring ice and had to go to the 3rd floor from 52nd floor for microwave

View, Bed

Well, we booked about 6 rooms and 4 out of those 6 rooms that were originally assigned to us were very dirty (Beds were unmade, trash was everywhere, etc.) when we got into them.. They did however accommodate to the rooms that were dirty and give some money off and gave some money for them to go receive breakfast, along with getting upgraded rooms.

N/a

The bathroom they need to be updated , the rooms cost way to much for the bathroom to look like that please up to date the bathrooms

Loved the bar, the gym, and the valet staff was amazing that busy weekend

Bathtub and Corner room view, we could see an empty room/hallway from 5006

Food was great. Location and views were amazing. Easy walk to downtown ans easy to get in and out of parking.

Rooms were old and small. Not much in the way of amenities- very basic. Most of the places onsite were closed. Parking was expensive!

close to down town

no pool for the price

Bathroom was dirty

Great view. Lovely staff, all so friendly and helpful.

Wi-Fi did not work in room 4708 I had to use cellular data for six days and my carrier charged me $50 for that!

View, Hotel Lobby, Beds

Pillows very uncomfortable. No fan in the washroom. Check In was long-Over 40mins. Elevators not always working.

Great location and view

Our room smelled like smoke

View was fabulous!

Cleaning of the room, toilet was dirty.