The ART Hotel, Denver

The staff was friendly and accommodating. The restaurant was also delicious and if you wanted something else there was plenty walking distance.

There was nothing we didn't like. This was the best hotel experience I had.

We had to pay $49 for parking we stayed one night , it was my wife's Birthday . The acoustics were bad we could hear every car , truck , motorcycle outside. The bathroom toilet seat needed repair , the air vent in the bathroom hasn't been cleaned in a long tme thedust was just stuck on the tines. I'm sorry it was bad if I could I would get my money back.

I liked the rooms and dineer

Peoplenin front desk realy rude i felt And not helful when calling from room service. I asked if parking was free and these guy sayd well if you wanted everything free you should stayed in thornton ? I dont think that was the answer i neded . I live in thornton i know hes exprecion was i was cheap! I dont like people judging expecialy emploees.

Very nice and love the location.

Unfortunately the tv remote seemed like it was not connected to the tv. The batteries were good. The fridge was already cranked to 7 but everything was room temp. The shower head support barely attached to the wall. When calling the front desk about it she literally said she can’t do anything about it. For $500 a night. You think she could figure something out. Shoot send something to my room saying sorry. Almost forgot. It said Mountain View. You mean view of the parking garage roof. See pic

The location is great. Th staff was extremely nice. The restaurant in the hotel is fantastic.

Nothing.

This is by far the nicest Hilton I've stayed in. The staff, especially everyone at the front desk are amazing. Since the hotel is part of the art collection, they provide transportation to the museums. Rooms are well appointed, robes, coffee,water,soda. Beds are amazingly comfortable. Individual Air conditioning control. Great fitness room. Good location, next to Denver's contemporary art museum. Restaurants, 16th St mall, larimar square within walking distance.

The restaurant is good, limited selections, but very well made, slow service.

What breakfast. Not even coffee unless you charge to 4oom for,$6

Coffee maker, no complimentary breakfast or even coffee. Rude employee when I asked if there was free coffee.

excellent customer service. Very clean. Beautiful artwork. Excellent food and drink. Enjoy the whole experience. Above and beyond what we expected. 

no issues

Staff were really kind and thoughtful about their guest. Food was really good as well.

Upon check in then mentioned that the air conditioner is broken in the hotel, but they are working on the system now. They mentioned that they would have more information at 3 pm. In the end, we stayed out of convenience with the air blowing at 60-70% coolness. No opening a window. They took care of our meal for the issue. The food was really good. Lastly, the shower head was dangling/hanging on by one strip of caulk. It still worked.

Everything is a beautiful hotel

The hotel canceled my reservation and did not inform me so when I arrived I had no place to stay.

Location and facilities.

Live TV not working 3 days out of five. Temp control not working properly. Food quality is mediocre , at best.

Loved the hotel, staff, restaurant

The heater in our room malfunctioned so temp never dropped below 83 degrees and made it impossible to sleep.

the rooms were spacious and comfortable

the lifts wasnt workin

Location, excellent staff, facilities beautiful

location and comfort

you need to pay for parking

no parking, $47 valet. everything broken: key reader down, didn’t get key until 10:30 pm. spot on sheets. at one point both elevators were down and we had to use stairs. we are old, not cool.

The hotel was beautiful and the art work was fantastic. Staff was helpful and informative. The small touches, tv welcome, art water bottles, robes were nice.

The off site parking was scary at night and valet parking expensive. The off site parking was unclear when using the app, if you could get it to work.

The AC broke which I know isnt their fault, but my wife and I literally could not sleep one bit as the room was over 75 degrees. They finally had it fixed at 4 AM and we had to wake up at 6 for our flight. We didnt get offered any concessions, not even breakfast or a coffee for the inconvenience and we paid $400 for our stay just to sweat all night

The staff from the valet to restaurant was very friendly!

Nothing!

Nasia who greeted us at the check-in is awesome. Very kind and helpful. We ate breakfast at Fire. It was delicious, plus you get to look at more art while dining. Love the decor throughout the hotel.

Truly can't think of anything. If I had to think of something, I would say that they could ask if we need our luggage taken up to the room.

The room was very comfortable as was the bed, loved the bathroom with 2 sinks! We appreciated the free water, sodas and cozy robes. Loved being close to the Art museum.

very pricey-with all the taxes added, it was an extra $80-90 daily. The restaurant wasn’t open for food after lunch. The rain shower in room 934 didn’t work.

Cleanest rooms I’ve been in! the staff was super friendly and check in was so smooth and easy !

the outside curb appeal and smell

no pool... no steam room for that price point should be one open 24 hours plus workout room and fast valet also if you get into a late flight and pre pay and don't stay in room we should be called back begging to come back for a night free

The front desk staff. My view of the mountains from my room.

Everything mentioned above. Plus it felt very cold (attitudinally), the yoga class Saturday morning was disruptive to a nice outdoor breakfast. The room had poor design.

Everyone was friendly and helpful. It seemed fairly new, very clean. The room was beautiful, the coffee maker great and the free bottled water was appreciated. Restaurant food was amazing! Highly recommend the brunch!

no room service, I feel like blaming Covid for this shouldn’t be a thing any more. If you can deliver towels to the room why can’t you deliver my food?

The rooms were nice enough, and the valet service folks were very helpful.

Apologies in advance for this long rant, but I feel as though I need to give fair warning to those who might make a reservation. I was recently in Denver with my family for my son's college graduation and stayed at the Art Hotel. Sadly, it was perhaps the worst hotel experience I have ever had. When we checked in, the staff had us in the wrong rooms ( my 92 year-old mother needed an accessible room), insisted the hotel was sold out, but somehow found another room for me when the first one had a broken TV, and kept implying that the mistakes were somehow my fault because I booked the reservation through Booking.com. The confusion continued for the entire stay, ultimately resulting in incorrect charges when we checked out. The coup de grace, though, came when my younger son arrived at around midnight to stay in my room. I had notified the staff that he would be arriving late and should be let in. I watched as his name was put into the computer. Unfortunately, when he showed up, he was denied access to my room and sent away! He ended up taking a Lime scooter in the middle of the night halfway across Denver to my older son's apartment where he slept on the couch. When I inquired the next day, the staff told me that there was no record of his name that they could find. Really? When I got home, I sent two e-mails to the hotel manager, which went unanswered. I wrote to the customer service folks and received 2 obviously standard templated letters with weak apologies, offers of modest monetary compensation, but no specific response to these issues. I'm generally a reasonable person, and have not ever written this sort of review. I also recognize that Hilton is a huge company that doesn't necessarily have time to personally respond to all complaints. However, I feel as though with one exception (a kind and helpful staff member), every inch of the way, my concerns were managed in the most arrogant and impersonal fashion.

It’s a beautiful hotel. Our suite was gorgeous, spacious, and well lit with the option to control the amount of light that comes into the room. We loved the complimentary waters and sodas in the room! The staff was nice and courteous. Breakfast was delicious, especially the yogurt and granola! It was so deliciously fresh! It’s close to key spots and allows for easy access to amenities, dining and groceries.

We were not great fans of the lobby only being accessible by elevator. The lack of free parking and needing to use valet hiked up the price quite a bit. The hotel doesn’t have a pool, which would be an amazing addition to an already great place.

the property was beautiful and the location was great

the rooms were old and outdated. lamps didn’t work, handles loose or broken, no fan in the bathroom. the way the light switches work was bizarre. stains on furniture. for the price I wouldn’t stay here again