Rosewood Mansion at Turtle Creek, Dallas

For all the hype about this place, it was a good experience, but nothing especially memorable. It's a solid hotel. What'd you'd expect from a Rosewood.

Horrible experience and customer service. Do not recommend.

Service

Beautiful property

The wait staff in the bar/lounge prefer to cater to their local regulars. I returned to the hotel after a long day at 1800hrs. I traveled from London and expected a five star experience. As soon as I sat down, the wait staff put a “reserved” sign down on the table, and said that they would need the table at 8pm “if that was ok”. I then asked, where I was supposed to go as there were going to have live music. She said that she would remove the sign and never did. I then walked over to the hotel manager to ask him to assist with the issue. When I returned to the lounge, my full drink (I didn’t close out the tab, and went to the restroom for 5 minutes) was gone, and a couple was seated at my table. I then asked the server why she gave away my table, as I had left a full drink, and just went to the bathroom. She offered me another table, which wasn’t acceptable as I am a disabled veteran with two herniated discs in my back. Worse, the man sitting at my table got irate with me and told me not to speak with the waitress because she was “our people”, so obviously local regulars. I’ve stayed at 5 stars all over the world (Mandarin Oriental, 4 Seasons Olympic, Ruggles, Mandarin Bay Sands, Drake, Broadmoor, Ritz, Ritz Carlton, etc I’ve never been ran off if I found an open table, nor have I noticed a biased preferential treatment for the local regulars over a paying hotel guest. This was a horrible experience as I almost came to blows with the local who was given my table.

Was beautiful

no 24 hour full menu service when advertised that it had it.

rosewood mansion on turtle creek did not disappoint. From their caring and attentive staff, to the beautiful facilities, there isn’t one thing that I disliked about this hotel. definitely will recommend this hotel to friends & family, and would love to come back again in the future!

nothing-everything was perfect :).

Loved the Staff-- Very helpful and attentive. Amazing Bar!

The Mansion is a beautiful hotel and wonderful staff. However, the hotel room was less than ideal in that the bathrooms are poorly designed. Too small with poor lighting and the shower door allows water to leak on the floor for a mess(no matter how careful we were in preventing shower leakage). We were very disappointed, based on the pricing of the hotel.

immaculate condition

The setting and attention to detail. The genuine care and concern for my wife and i

Better billing practices. I've been charged over $1400 so far for my room....the hotel has put multiple preauthoriaztions on my card and tells me they will come off after 5 business days.

immaculately clean and most comfortable bed

loved it all!

incredible stay!!! can’t wait to return!!!!😃

service staff amenities accommodations & the deep therapeutic massage treatment was AMAZING!🤩

It was a luxurious experience, their food is great and also the staff is great.

none

The ambiance and service was great

Wrote us a note for our anniversary.

The robes need to softer