The Westin Hotel, Cincinnati

I liked the look of the hotel, is styling and furnishing, the service was great and it was quiet and peaceful

The confusion of parking, having to pay for parking

Location

Bathroom was extremely small and wasted use of large room.

Super comfortable bed. Spacious room for two. Very quiet and the room was quite dark with all the lights off. Very conducive to sleeping.

No microwave and room coffee maker had zero sugar packets

I love the property! Perfect location and very clean!

Cleaning kept knocking on our door even with the Do Not Disturb sign on the door!

Breakfast was included.

The room was not clean. We had to switch rooms.

There wasn't no pool

The bed, room and layout was nice.

The pillows were not very comfortable.

Great place to stay, fireworks outside the room overlooking the ice skating rink.

Cold in the building

Very spacious and comfortable room. Well equipped fitness room. Excellent location. Availability of late check out.

Breakfast offering was not great. Very basic

Incredible location, walking distance from the river and many other sights and restaurants. Friendly staff.

Terrible food that did not match the in-room dining breakfast menu, basically it is all pre-made, stale airport cafe style food.

Hotels today do not have full outlets for breakfast or lunch anymore,not ideal

Above didn't like,no bell service upon arrival valet was a mess

Location was excellent. We love staying at the Westin.

We could hear children next door and awaken by people in hallways.

The location and facilities.

The refrigerator didn’t work.

The elevator situation was terrible!

The bed was really comfy, and the location was great. The lavender was a nice touch. Our room was peaceful and quiet.

The elevators were quite confusing.

Nice location right across from Fountain Square

They had a new elevator system that seemed to be confusing everyone.

Rooms comfortable, good view, quiet

Room servis is NOT 24/7, as told by front desk person when I called pre arrival. HORRIBLE carpet on Lobby level

Location was great for the music festival we were with in a couple of blocks from everything

Everything was what you would expect from the Westin

Room was nice. Bed was comfy. View was good.

We have a truck and the valet had my husband park his own stating they don’t park trucks anymore but had us go to the garage to park it. It was a very very tight winging pathway down, once started, no way to reverse it!!! His truck barely fit, all tires rubbed, rims got scratched! I see why they aren’t allowed to do it BUT warning the customer why would be nice!!! Instead of sending us that way with no way to reverse it! Now we spend $350 getting rims repaired! We have stayed at the Westin a lot because they always parked our vehicles. We didn’t know any different. But unfortunately, my husband said we will never stay there again because of the parking.

Everything was within walking distance to everywhere we wanted to be. The hotel was very nice and clean.

The elevator situation around 9-11 am was not a fun experience. I believe that is around check out time. I think they should allow elevators to go to pick up people instead of being in designated stops... like A B C D ... most times, by the time it got to our floor, the elevator was full.

Location was wonderful. Easy walk to the baseball stadium. Facilities were really nice

Close to the all American ballpark

Very expensive valet parking

I loved the location

The elevators.

Close to the Great American Ballpark

Festival going on downtown had streets closed off. Travel was confusing and traffic was awful.

Great location

Our room was supposed to be a King suite. We didn’t get to the property until after 9 pm and we had 2 full size beds

loved the location and the rooms were clean.

the elevator system was awful. didn’t like that they did not have a cover on the mattress.

Close to the ballpark. Clean

The elevator system was terrible. We spent way too much time waiting on elevators. No room service after 11pm. For $450 per night we should be able to order food 24/7 will not stay here again. We will go to the Hyatt or Hilton down the street.

Wasn’t open

Nice building

The elevator take forever

The view was great! Overlooked fountain square. Room was clean & comfortable.

No parking nor valet available as both were full & had to walk with bags to a near by garage several blocks away. Weird elevator keys.

Karen at the front desk was the best!

Parking

It was super clean, and the rooms were spacious.

Our room view wasn’t the best. I don’t think I would pay the price again for what we got.

The location was perfect.

Our tub didn’t drain. I told them upon checkout as we only stayed one night but I didn’t want the next guest to have to deal with the hair that came back up from previous guests.

Clean. Great location

Nothing

Staff was ridiculously nice!

There was no free breakfast available. It was an additional $15.

very nice room

they have to work on getting their elevators functioning. we would have to wait at least 15 minutes to catch an elevator

The rain shower is really nice and I enjoyed how clean everything was.

The Cafe staff were far from hospitable with poor attitudes.

Privacy

Price

Property was nice and located in downtown Cinci

You have to pay to park and restaurant in hotel closed early

Very good breakfast

The indoor pool was closed and also no microwave in sight

great location

location is great!!!

Location

Noisy

Zaire who works at the front desk is so sweet and welcoming. She helped us check in and let us know about different fun things to do during our stay. She is amazing!

valet room size beds were awesome

dirty sheet piles from the cleaning day before in the hallway both days

I like that they were willing to accommodate my last minute needs. They were there to answer all my questions and concerns about my stay

I didn't like that at first... I felt because I used a third party I got a second hand room. However, after speaking to the staff I got superior service.

Desk help was very nice. They did not have our Booking.com reservation so it took almost 30 minutes to verify our reservation and they were very nice in that process.

The elevators were either not working or reserved for the KC Chiefs so we had to haul our luggage up 5 flights of stairs to the 7th floor. That was ROUGH! And, it was a wild goose chase to even find the stairs!

comfortable bed, nice size room, welcoming check in

expensive parking, food options either expensive or like a cafeteria

Beautiful place, great staff.

wi-fi costs extra, and no complimentary breakfast. At this price point we did not expect charges for these amenities.

cleanliness

N/A