Virgin Hotel, Chicago

room : clean and reasonablly spacious, location : convenient to reach shops and restaurants, bed: was very comfortable shower: well worked

nothing particular

Location and the room was great

Only 1 coffee pack in the room for two people

The hotel is in the perfect location. Walking distance to so many great restaurants, the River Walk, the Magnificent Mile, Millennium Park, and the L Train to take us everywhere else we wanted to go! The food at Ms. Ricky's was amazing and we also liked the coffee shop, Two Zero Three. The bed was super comfortable and the room was a great size.

The bar on the top floor brought in a huge crowd every night which clogged up the lobby and the elevators. There were times we had to wait for 4-5 elevators to get back up to our room because there were so many people in the lobby waiting to get up to the rooftop bar. I think at least 2 of the elevators should be dedicated to hotel guests only. I am also a light sleeper and the hotel is close to the train line. The noise kept me up the first night. I used a white noise app the rest of the trip and that helped.

It was really adorable, and in a great location. We had concert tickets, and it was a two minute walk to the theater. Wished I had more time to stay and enjoy it!

Great location for visiting Chicago, the facilities are top notch, the rooms are comfortable and extremely clean and the staff was great.

Sad to learn that housekeeping personnel are not paid a fair wage and their contract doesn't guarantee them enough to make a living and to support their family. I really enjoyed my stay here, and a big part of the merit goes to the staff. I wouldn't stay at another Virgin Hotel unless management takes actionable steps towards providing a fair contract to the housekeeping personnel.

I loved the property.. it was really nice and clean and staff was excellent. Roof top and food amazing and ohhh the drinks definitely 10/10 it was my Birthday and they sent wine 🎉

Microwave wasn’t in the room nor at hotel at all.

Location is exceptional. Very clean and nice rooms

Great location and good facilities.

No water in the room. Getting the stay receipt was confusing.

minibar and the ability to make tea/coffee in the room. I loved the shower and toilet separation...

Central location

Located directly on the L line very noisy

An old property which had been sympathetically altered into a hotel. Some of the old features restored to give the public areas atmosphere. Excellent position in the city. Lovely restaurant with excellent food. Rooftop bar good fun and another atmospheric bar on 2nd floor. Well thought out very comfortable bedrooms.

Location and Staff was amazing

We were upgraded to a suite for free upon arrival. The room was spotless. I couldn't find one hair or piece of dirt, lint, or trash.

Nothing

Room was clean and cozy

Staff was wonderful and friendly. The location was great, room had plenty of amenities and the size of the room was perfect for our weekend stay.

Our room and possibly floor had obviously been smoked in before and had a lingering cigarette smoke odor. That was really the only unpleasant part of the stay.

The room was nice & we enjoyed cocktails on the rooftop bar. DJ was playing great music & lots of people on the dancefloor at 5pm on a Saturday afternoon! Breakfast was also very good.

Great location for our stay.

Our stay was wonderful! Perfect bed, location, nice toiletries, very smooth check in/out. We’ll definitely come back.

The water pressure in the shower was weak and there was only one bathrobe instead of two.

Great location and really nice room - unusual design of bathroom but it works really well, clever use of space so feels much bigger than it is.

The room seemed designed for only one guest so we had to ask for extra coffee (provided super-speedily) and there was only one robe, which we found a bit irritating.

Clean, modern, well appointed rooms. Bed and pillows very comfortable!

Main lounge/bar poorly staffed. Apparently when the roof top is busy, they close other bar areas

Everyone was so helpful and friendly . Location was perfectly in the middle of things or closer. I felt like I was the princess. Thank you ALL

NOTHING

Comfortable bed. Clean room.

Was given an adjoining room and had to request a move as could hear everything in other room. Got moved. Noisy with trains outside.

The room was excellent.

Location wasn't ideal. The view was very ordinary.

The location!

Too many extra charges, not previously specified.

Cleanliness and location

A larger fridge would be nice

Conveniently located. Walked to River Walk & Blues Chicago.

Terrific location. We would definitely stay there again. We were close to the Chicago theater and to the park, where we walked to the museum and the waterfront. All of the restaurants around us were fabulous. The friendly staff was helpful in making suggestions and in giving directions.

The location is good close by most things and the room was a good size and had pretty much everything needed from a hotel.

Great location, amazing views and nice staff.

Protest by staff one day blocking entrance. Quite a sexualised hotel with vibrators in the mini bar - an idea that sounds ‘hip’ at the corporate meeting but in reality makes the customer think the room has been used as a boudoir or similar. Also rooftop bar is cool but used a lot by public. No issue there but prices of the drinks are extortionate. Guests should get a discount.

Friendly and accommodating staff, well appoined facility, unique and efficiently designed rooms, beautiful rooftop bar and a central great location.

Nice spacious room

Nothing

Very modern, clean, comfortable. Great size room for a four day stay. Within walking distance of the train and many popular Chicago attractions like Millennium Park and the riverwalk. There is a coffee shop within the hotel on the ground floor.

Like some other reviewers mentioned, we did get woken up by protesters and they didn’t stop for a good half an hour. This was at 8am on a Sunday but no other day while we were there. We were offered a lower floor upon arrival and we would’ve declined if we’d known.

We loved the hotel and would definitely stay here again. The fact that it was pet friendly but also aesthetically pleasing was great. The staff was always very friendly. The coffee shop and roof top bar were a great bonus. It was also very quiet and close walking distance to many places. It was a great stay at a good price.

It would have been nice if there was a dedicated pet area. The walking map was a bit misleading as the stairwell by the river was closed off and it was kind of a far walk. The fridge also didn't have room to put any left over food from restaurants or items that we brought.

Our view and room were great. Good soundproofing as well. Roomy.. staff was courteous.

Bed was too soft. Pillows were sooooo lofty we couldn't use them. No pillow for 3 nights. Please consider a variety to choose from, or at.least one that is able to be fluffed or flattened.

Great location, in the heart of Chicago. Beautiful interior with great views.

You can hear the music from the rooftop, we stayed on the 21st floor.

Very nice!

Location, friendly, clean.

Was on 8th floor, train below could be noisy.

Great location, very comfortable stay, loved the vibe in the hotel.

Location was perfect!! Just 5 minutes away from the bean and the riverwalk. I was on the 20th floor and the city view was beautiful. The room was also clean and comfortable.

I love everything about this property: the location, the staff, and the service.

There is no USB charger in the room. They should inform customers before arrival instead of trying to sell the charger for $20.

It was clean convenient.

A little over priced for drinks on rooftop and a 5 dollar service charge to have a drink😣

The stuff was very friendly and helpful. I was there for my girlfriend birthday and they gave us free breakfast and drinks at the bar.

I didn't like that security guard wasn't aware at all times.

In a very good central position Great rooms with very useful features very helpful friendly staff

Quiet. Comfortable. Clean.

Great stay, awesome location, friendly staff and great overall stay.

The metro is right next to the hotel and the screeching sound makes it a little difficult to sleep.

Great location, funky, fun, eclectic building. Gorgeous, updated rooms. The shower with the rainfall shower head was fun and felt luxurious Loved the lighting throughout-motion sensors were nice.

-Did not have parking but after contacting property, they do have a garage with a discount. -Having the room directly across from the elevator was less than ideal as there were a couple of loud people that came in late. However, the privacy doors that divide the bedroom closed were helpful to drown out some noise. -Although the listing for the room stated that the room came with a $25 voucher for each adult (which there were two of us) for breakfast when I asked the front desk for these the customer service representative stated that this was not the case, but she would permit me to have one but not one for one both of us.

Just the whole vibe of the hotel. The closeness to venue.

I liked that my room had a good view of the L train--it was fun to sit at the window and watch the trains go around the Loop. The bed was super comfortable and the whole room was very thoughtfully laid out.

Location and room decor

Nothing

Central location to Chicago and beautiful aesthetic.