Expert reviews
“Billionaire Richard Branson transformed the 27-story, art-deco Dearborn Bank Building into the first outpost of his cheeky new hotel chain.”
“Chicago is home to the first Virgin hotel, located in an historic Art Deco building in the heart of the Loop. It’s as stylish and cheeky as you’d expect from Richard Branson’s brand, complete with excellent food and cocktails, high-tech amenities and a co-working space.”
What guests liked
- Friendly staff
- Rooftop bar
- Boutique style
- Great rooms
- Excellent Wifi
- Comfortable beds
All you need to know
Situated on 203 N Wabash Avenue, in the famous district of Chicago Loop, this four-star establishment is a fine resort for visitors in the city to enjoy the best of views of the beautiful city and enjoy state-of-the-art modern facilities. The hotel is located close to some of the most famous and busiest shopping malls, restaurants and entertainment hubs of the city. It is just some step away from the famous Michigan Avenue’s Magnificent Mile. As a boutique-style hotel, it offers guests a plethora of room options that are both stylish and comfortable.
The hotel rooms are lifestyle-focused and designed to offer the highest level of comfort for guests with relaxation and luxury the ultimate goal of the hotel. The rooms offer a large dressing and sitting area which is separated from the bedrooms by equally stylish sliding door panels. The dressing room has a closet that guests can use to keep their clothes. The room also features standard features and facilities such as free Wi-Fi, air conditioning, and a 42-inch LED LG Smart TV which is provided close to the comfy sofa in the seating area. The hotel also offers other luxury amenities such as a walk-in shower and rainfall showerhead in its stylish bathrooms.
Guests can enjoy a great view of the city skyline from the rooftop bar and nightclub provided by the hotel.
The several on-site restaurants including Miss Ricky’s provide guests with several dining options which include classic comfort food, cocktails and drinks and international cuisine.
Lowest price guarantee
We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
16 June 2025
Exceptional
Location is exceptional. Very clean and nice rooms
12 June 2025
Very good
Great location and good facilities.
No water in the room. Getting the stay receipt was confusing.
12 June 2025
Very good
minibar and the ability to make tea/coffee in the room. I loved the shower and toilet separation...
9 June 2025
Very good
Central location
Located directly on the L line very noisy
8 June 2025
Thoroughly enjoyed our stay.
An old property which had been sympathetically altered into a hotel. Some of the old features restored to give the public areas atmosphere. Excellent position in the city. Lovely restaurant with excellent food. Rooftop bar good fun and another atmospheric bar on 2nd floor. Well thought out very comfortable bedrooms.
8 June 2025
Best night ever
Location and Staff was amazing
3 June 2025
Exceptional
We were upgraded to a suite for free upon arrival. The room was spotless. I couldn't find one hair or piece of dirt, lint, or trash.
Nothing
29 May 2025
Exceptional
Room was clean and cozy
26 May 2025
Great location, wonderful staff and room was comforable; restaurant bar and coffee shop were great.
Staff was wonderful and friendly. The location was great, room had plenty of amenities and the size of the room was perfect for our weekend stay.
Our room and possibly floor had obviously been smoked in before and had a lingering cigarette smoke odor. That was really the only unpleasant part of the stay.
26 May 2025
Fabulous
The room was nice & we enjoyed cocktails on the rooftop bar. DJ was playing great music & lots of people on the dancefloor at 5pm on a Saturday afternoon! Breakfast was also very good.
14 May 2025
Loved being able to walk to everything we planned
Great location for our stay.
14 May 2025
Exceptional
Our stay was wonderful! Perfect bed, location, nice toiletries, very smooth check in/out. We’ll definitely come back.
The water pressure in the shower was weak and there was only one bathrobe instead of two.
13 May 2025
Fabulous location, great place to stay
Great location and really nice room - unusual design of bathroom but it works really well, clever use of space so feels much bigger than it is.
The room seemed designed for only one guest so we had to ask for extra coffee (provided super-speedily) and there was only one robe, which we found a bit irritating.
5 May 2025
Definitely would return!
Clean, modern, well appointed rooms. Bed and pillows very comfortable!
Main lounge/bar poorly staffed. Apparently when the roof top is busy, they close other bar areas
4 May 2025
Exceptional except for my health
Everyone was so helpful and friendly . Location was perfectly in the middle of things or closer. I felt like I was the princess. Thank you ALL
NOTHING
29 April 2025
Fab location but noisy.
Comfortable bed. Clean room.
Was given an adjoining room and had to request a move as could hear everything in other room. Got moved. Noisy with trains outside.
26 April 2025
Exceptional
The room was excellent.
Location wasn't ideal. The view was very ordinary.
25 April 2025
Overall good experience.
The location!
Too many extra charges, not previously specified.
24 April 2025
Cozy
Cleanliness and location
A larger fridge would be nice
21 April 2025
An excellent experience. Nice Boutique Hotel. Staff waa really friendly. And, receieved comp Free Breakfast tickets
Conveniently located. Walked to River Walk & Blues Chicago.
19 April 2025
Would stay with Virgin Hotels again.
Terrific location. We would definitely stay there again. We were close to the Chicago theater and to the park, where we walked to the museum and the waterfront. All of the restaurants around us were fabulous. The friendly staff was helpful in making suggestions and in giving directions.
17 April 2025
Fabulous
The location is good close by most things and the room was a good size and had pretty much everything needed from a hotel.
17 April 2025
Great location
Great location, amazing views and nice staff.
Protest by staff one day blocking entrance. Quite a sexualised hotel with vibrators in the mini bar - an idea that sounds ‘hip’ at the corporate meeting but in reality makes the customer think the room has been used as a boudoir or similar. Also rooftop bar is cool but used a lot by public. No issue there but prices of the drinks are extortionate. Guests should get a discount.
14 April 2025
Fun and friendly, in a great location
Friendly and accommodating staff, well appoined facility, unique and efficiently designed rooms, beautiful rooftop bar and a central great location.
12 April 2025
Nice friendly place in a good location
Nice spacious room
Nothing
2 April 2025
Modern, stylish hotel in great location
Very modern, clean, comfortable. Great size room for a four day stay. Within walking distance of the train and many popular Chicago attractions like Millennium Park and the riverwalk. There is a coffee shop within the hotel on the ground floor.
Like some other reviewers mentioned, we did get woken up by protesters and they didn’t stop for a good half an hour. This was at 8am on a Sunday but no other day while we were there. We were offered a lower floor upon arrival and we would’ve declined if we’d known.
30 March 2025
Overall it was a wonderful hotel and we would definitely stay here again.
We loved the hotel and would definitely stay here again. The fact that it was pet friendly but also aesthetically pleasing was great. The staff was always very friendly. The coffee shop and roof top bar were a great bonus. It was also very quiet and close walking distance to many places. It was a great stay at a good price.
It would have been nice if there was a dedicated pet area. The walking map was a bit misleading as the stairwell by the river was closed off and it was kind of a far walk. The fridge also didn't have room to put any left over food from restaurants or items that we brought.
30 March 2025
Good location, clean, roomy, but bed/pillows were uncomfortable.
Our view and room were great. Good soundproofing as well. Roomy.. staff was courteous.
Bed was too soft. Pillows were sooooo lofty we couldn't use them. No pillow for 3 nights. Please consider a variety to choose from, or at.least one that is able to be fluffed or flattened.
23 March 2025
Exceptional
Great location, in the heart of Chicago. Beautiful interior with great views.
You can hear the music from the rooftop, we stayed on the 21st floor.
23 March 2025
Very nice stay!
Very nice!
22 March 2025
Would go back. Just, hopefully a room not near train.
Location, friendly, clean.
Was on 8th floor, train below could be noisy.
20 March 2025
Exceptional
Great location, very comfortable stay, loved the vibe in the hotel.
10 March 2025
I arrived like 3 hours before check-in so I asked if I could leave the luggage with them. Apparently my room was ready s
Location was perfect!! Just 5 minutes away from the bean and the riverwalk. I was on the 20th floor and the city view was beautiful. The room was also clean and comfortable.
9 March 2025
Excellent
I love everything about this property: the location, the staff, and the service.
There is no USB charger in the room. They should inform customers before arrival instead of trying to sell the charger for $20.
6 March 2025
The stay was great.
It was clean convenient.
A little over priced for drinks on rooftop and a 5 dollar service charge to have a drink😣
5 March 2025
Exceptional
The stuff was very friendly and helpful. I was there for my girlfriend birthday and they gave us free breakfast and drinks at the bar.
I didn't like that security guard wasn't aware at all times.
25 February 2025
Funky fun hotel in very good location
In a very good central position Great rooms with very useful features very helpful friendly staff
24 February 2025
Fabulous
Quiet. Comfortable. Clean.
23 February 2025
Great stay and would totally recommend.
Great stay, awesome location, friendly staff and great overall stay.
The metro is right next to the hotel and the screeching sound makes it a little difficult to sleep.
23 February 2025
Beautiful hotel with really, funky, fun updates.
Great location, funky, fun, eclectic building. Gorgeous, updated rooms. The shower with the rainfall shower head was fun and felt luxurious Loved the lighting throughout-motion sensors were nice.
-Did not have parking but after contacting property, they do have a garage with a discount. -Having the room directly across from the elevator was less than ideal as there were a couple of loud people that came in late. However, the privacy doors that divide the bedroom closed were helpful to drown out some noise. -Although the listing for the room stated that the room came with a $25 voucher for each adult (which there were two of us) for breakfast when I asked the front desk for these the customer service representative stated that this was not the case, but she would permit me to have one but not one for one both of us.
23 February 2025
Exceptional
Just the whole vibe of the hotel. The closeness to venue.
22 February 2025
I really enjoyed my stay and the location couldn't be better
I liked that my room had a good view of the L train--it was fun to sit at the window and watch the trains go around the Loop. The bed was super comfortable and the whole room was very thoughtfully laid out.
20 February 2025
A great luxury hotel in the Loop
Location and room decor
Nothing
16 February 2025
Beautiful Stay in Chicago
Central location to Chicago and beautiful aesthetic.
7 February 2025
Great Hotel
The hotel is exceptional, great location, staff super helpful. I highly recommend this hotel!
21 January 2025
Exceptional
Everything.
21 January 2025
Fabulous
Bed was so comfy, room size was perfect but that bathroom was awesome! Loved Miss Rickys and we enjoyed the happy hour in the bar. Noise level was pretty nonexistent other than the train in the morning. But did not hear neighbors above or next door. Will be back for sure!
21 January 2025
Awesome
The room was cute and comfortable and in a wonderful location.
20 January 2025
Very good
The bed was very comfortable and I appreciated the bathroom vanity
The noise from the El train was distracting and kept me up but otherwise the location was great
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Wine/champagne (additional charge)
- - Coffee house on site
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Safety deposit box
- - Soundproof rooms
- - Heating
- - Allergy-free room
- - Non-smoking throughout
- - Air conditioning
- - Pet bowls
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Business centre
- - Fax/photocopying
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
- - Private check-in/check-out
- - Invoice provided
Activities
- - Fitness centre
- - Fitness
- - Live music/performance (additional charge)
Outdoors
- - Terrace
- - Sun terrace
- - Outdoor furniture
Cleaning services
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Daily housekeeping
Entertainment and family services
- - Board games/puzzles
Miscellaneous
- - 24-hour security
- - Key card access
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Breakfast takeaway containers
- - Delivered food is securely covered
- - Access to health care professionals
- - Face masks for guests available
17 June 2025
Stop looking and book