One&Only Hotel, Cape Town

The whole stay was excellent and the service/food superb

Less windy!!!!

Everything was excellent 👌

That the room rate does not include any complimentary drinks despite the high rate.

The staff were exceptional from the hosts through to the entertainment in the bar

Facilities and location

Beautiful property in excellent location near everything. Wonderful transportation options available. Beautiful pool and waterfront setting.

This hotel is outstanding!!! Pricey but worth it. They see to your every need want and desire

Stunning hotel & property. Exceptional in every way. Staff is friendly, professional and attentive. Beautiful room and views. Super duper mini bar and room service. Excellent food and service. As good as it gets … !!!

Nothing I did not like ! Exceptional property

Waking through the entrance you are greeted by a magnificent view of table mountain. We had booked a marine harbour view room which was enormous. Our balcony was the biggest we have ever had, a delightful place to sit with a glass of wine and watch the boats. The bathroom area was beautiful with a double vanity, shower and bath. On arrival there was a bottle of wine in the room and a selection of snacks - dried fruit, biltong etc were also delivered. Breakfast was served in a beautiful dining room with views of table mountain. There was a large selection of fruit and cold cuts, a menu of cooked food and a self service are with South African specialities. Sparkling wine was offered and topped up if you wished. The pool area is over a bridge; there are some loungers but on a hot afternoon you may struggle if you don't get there early. The staff were genuinely pleasant and helpful, especially the concierge team who helped us to recover our suitcase which hadn't made the flight. I must mention Tash in particular, I think he knows everything there is to know about Cape Town and has a great sense of humour. This are of Cape Town is very safe, whenever we went out there were plenty of security staff around the streets and shops area. If we return we would certainly stay at The One and Only again.

There isn't a mirror near to a socket if you want to dry your hair.

Friendliness of staff was wonderful. Everything was exceptional.

Nothing. Cannot think of anything that would require improvement.

The hotel was impeccable - from the rooms, the staff, the food and the facilities.

There were not many food options within the hotel, but plenty close by.

incredible quality of service

The design of the entire place, especially the lobby. The room size is small compared to the balcony (which is huge), and the bathroom looks great. The staff is amiable and attentive to details. The breakfast is delicious. My younger son loved playing in the kid's room.

Everything exceeded my expectations.

view from the room is beautiful. Staffs were also very attentive and accommodating.

maybe you can offer a little corner of asian breakfast like Chinese porridge or Japanese miso soup & tamago?

location, view, staff

no business centre. printing a document a technical challenge involving unsecured email and several intermediaries.

room was cold at night and heat was not avaiable

Loved the location, the staff

Service in the bar area - multiple occasions when we were waiting a long time, and response time was lax. Breakfast menu could have also been improved.

Stellar customer service, beautiful property, great location on the waterfront! Very safe walking to and from the hotel and waterfront restaurants & shops.

The seagulls at the pool are a bit of a nuisance, though I'm not sure what can be done to mitigate their presence.

Room was excellent, staff very friendly and helpful. Breakfast was also great!

Room was not ready on arrival, but we were offered lunch on the house as well as an upgraded room.

Room service was fantastic. Everyone was incredibly welcoming and accommodating. Exceeded our greatest expectations!

Met expectations

All good

fantastic location, beautiful design, very friendly, helpful staff

nothing!

hospitality, and the staff so helpful

the concept

the pillows can be better

Great hotel we had a beautiful room looking over the harbour. Breakfast very good and staff amazing...

The price it is very expensive.....

It’s beautiful

The staff/security are racists they told my daughter to move from the bar to accommodate white people. It’s disgusting if this is the attitude for One & Only then you will lose more customers. We can’t have this nonsense in 2022/2023. You need to address this asap. I suggest you get management to get hold my daughter or myself. We always stay at this hotel and disgusted as how my daughter was treated. White people are not superior and we pay the same amount.

Breakfast was great, room was spacious and with great views.