BENS L’Hotel Palermo, Buenos Aires

Location

Run down, bad maintained,

The location is excellent in Palermo Soho. Surrounded by restaurants, cafes, and bars. The hotel is in a grand old house with an incredible patio and all-around greenery. The room was clean, comfortable, and with old-style touches. All around exceeded expectations. No issues at all.

Lovely little back garden area with a nice plunge pool

The staff was amazing. The property was very cool and pretty.

Everyone here is very helpful! The location was perfect. The setting was charming. We did not want to leave!

Location, garden, people

NA

The exterior was gorgeous, loved the courtyard, loved the location, the staff were accommodating, and, the best part, there was a neighborhood cat hanging around(!!). The AC unit in the room was so quiet and was really excellent in keeping the room the desired temperature.

The room was really small and uncomfortable. The sheets were stiff and starchy, it was cramped, the furniture needed to be upgraded, and the bathroom was so small that water from the shower gets everywhere and you can't fully stand in front of the sink.

Despite being on a busy street outside, because the rooms are well behind the entrance, it was beautifully quiet, yet a short taxi ride from the Jorge Newbery airport. Staff (Jose & Clara were friendly, efficient and helpful. Room inc bed & shower & air conditioning was great. Breakfast was very good indeed. Overall excellent. Very good value for such a great hotel.

Nothing.

Grounds are pretty and location is excellent.

Hotel ignored my pre-booking request for a quiet room. Was assigned one of only a few street facing rooms which was exceedingly noisy. Totally disrupted sleep. For a “superior” room it was very small and basic and smelled musty. Breakfast was pretty basic.

An amazing hotel loved every day great room with a terrace overlooking the pool and wonderful gardens so well kept just great comfortable clean and helpful staff very good location everything was perfect lovely breakfast it was absolutely perfect could not believe we were in the middle of a busy city highly recommended by Maria and Shaun from England

It was just perfect

Clean room

Noisy cleaners early outside door. Staff on reception. One was lovely and chatty and friendly two didn’t even lift their heads most days until I had said good morning or good night. Room was clean but very basic. Saw better rooms online think was given the basic room as a lone traveller.

We had a pleasant stay in Buenos Aires. Palermo is a lively area with great dining options like Fogon and Don Julio within walking distance. Many thanks to the front desk and especially to Jose for allowing us to check in early and for organizing our transfers from the airport to the hotel and to the port. The breakfast was good, and the location is excellent.

Loved the historic look and feel of this hotel, located in a cool neighborhood reasonably close to the airport. The staff were extremely accommodating and the rooms were very comfortable! The breakfast setting and food were also excellent. Would highly recommend this hotel!

Not applicable. Enjoyed everything about our stay!

Location is the best thing going for it. Some staff members were very professional and friendly at the front desk. Not all though.

The breakfast was very poor compared to what similar level hotels offer in Buenos Aires. Our room was dated and run down. Bathrooms need an urgent upgrade as the old look has now got very old and deteriorated. It’s not what you see on their site.

Great location, very cute hotel with friendly staff and great breakfast

Bathroom smelled moldy and the shower leaked

Beautiful garden and poolside area, lovely friendly staff. Very good breakfast.

Fabulous location in Palermo close to great restaurants and bars
Lovely old building with courtyard garden
Amazing staff.. so helpful. Particularly Julieta and Clara
Good breakfast.. they even offered to do breakfast early as we had an early ferry departure
We stayed in two of the suites with their own terraces.. weather was atrocious while we were there so couldn’t use but would imagine it’s great in the sunshine
So nice to stay in a hotel with character.. think of faded grandeur with a modern interior
Really close to AEP airport if you have a choice - the hotel organised a transfer to pick us up

Minor point.. the hot water takes a while to come through so persevere!

The best attribute of this hotel is its location. My wife and I could walk anywhere within the Palermo neighborhood. The yellow hop on/off bus has a stop, 2min from the hotel which was super convinient. Breakfast was a plaisant surprise buffet style with lots of pastries, fruits, eggs and coffee. The staff was amazing! Super helpful and gave plenty of tips and recommendations.

The room was very basic with a thin mattress not quite comfortable. There was a small sewer smell is our bathroom but the building is over 100yrs old.

Comfortable spacious suite, Excellent spaces in the garden, by the pool to relax, friendly helpful staff, great area.

Nothing!

The hotel is a European style boutique hotel with a lovely green space and pool. Very good bed and shower. The staff is extremely accommodating. They held our luggage for a late flight and allowed us to use the common facilities. Restaurant recommendations were excellent.

The location was very good. The breakfast was good. Staff were friendly.
The payment was taken a very long time in advance and this made it expensive as we were unable to pay in Pesos using the blue dollar rate so it was not good value for money

It was in need of a refurbishment, it was shabby.

Quaint, personal, nice cafe and garden, clean, cute, comfortable, just what we needed

Room was small, a bit crowded for 2 people and their large bags, could have used a mirror in the living space outside of the bathroom to increase efficiency with getting ready.

The location brought home the joys of solitude and relaxation.
The room was cleaned daily with fresh towels and bathroom accessories.
Breakfast selection (hot and cold cuts) freaks have and in good supply

Pleasant , helpful staff. Pretty garden.

IMO overpriced for the quality of product on offer : very old and poorly designed bathroom, poorly insulated bedroom room , too much noise from both the street and other rooms ( ie: neighbouring room’s alarm clock clearly audible from 4.30am at 15 minute intervals! ) , 1970’s style breakfast - ie: precooked scrambled eggs in a tray, nothing fresh to order , terrible coffee , the basics could have been done so well with a bakery literally over the road , cups that don’t match / sit in their saucers so drink spills everywhere. Small details everywhere which could be forgiven but at the room rate charged expectations are higher . Not terrible but wouldn’t re-book or recommend is the truth. Pity as I was looking for somewhere to stay on a regular basis when visiting family studying in Buenos Aires. Nx

Great location, spacious rooms, friendly staff and a nice garden. Breakfast is good but there are also many great cafes nearby which we quite enjoyed - one just opposite. It’s also well located in walking distance to some of the best restaurants.