Hotel Palacio Duhau Park Hyatt, Buenos Aires

Very fancy hotel and garden. Great locaiton.

Staff had no clue about difference between Americano & black filtered coffee. It's a 5 star hotel! Not a 3 star hotel in the slums. The breakfast buffet did not include eggs.

Nice building

Food and coffee. People don’t know difference between Americano and black coffee

Duhau Palace is lovely, but our room was in the ultra modern Hyatt tower

Room stylish stark modern and frustrating. Light switches impossible to navigate. Lack of USB sockets unacceptable at this price level. On first night our lights fused knocking out all room power. Fixed, but without bedside lights. Toilet blocked an unusable. Given new room next morning, identical but on 16tg flor! Where the tower swayed continuously with occasional shudder. Most uncomfortable.

The location is nice. The staff is friendly and helpful.

The hotel does not seem fresh and it is definitely overpriced. For the money we spent I expected something more premium.

Unique

None

The property itself was lovely, and the gardens and outside terrace was very smart, and well maintained

The food was poor (very average at best) and over priced, the bedrooms were not made up before 2ish in the afternoon, the balcony door kept breaking - we had to call in the engineer twice. The gardens were closed off in part for 2 of the three days for private functions (the gardens and terrace are the best part)

Property is beautiful with a garden in the middle. Service is excellent and the staff goes out of their way to please.

Location was good, lots of homelessness in neighborhood though.

The shower didn’t work, floors super slippery, room service staff not trained properly about order. Nice hotel but not a 5 star, will stay at 4 season next time, right down the block.

The property is gorgeous!

The room was outdated and not to international standards

breakfast not included was so bad for the price of a room, i had to pay an extra fee for it and the juices were sparkling like fermented

I loved it. the location is perfect. the staff went above and beyond. everyone was so friendly and the breakfast was great. especially Camilla, Melanie and Jose were amazing. they helped us get our luggage back after Air France lost it. the facilities are great and everything looks clean and well taken care of. if you are looking for an all around great if slightly expensive experience look no further! the steak restaurant is also a great place to go. Tip- pay with visa or MasterCard, foreign card means no tax and both cards offer a very favorable tourist currency rate- pay in ARS on card and save money.

only that there are no USB connections available at the bed.

The room and staff were perfect.

I liked everything

If I had been asked to write this review on the day we had checked in, then I would have given this hotel a very poor rating why? See the negative comments. Having got over the awful check in process the hotel grew on us. The hotel room itself was spotless, the cleaners did a great job. It was a good sized room, which a balcony (although see negative section), the bed was comfortable, and it had a kettle and coffee machine in the room. Good size wardrobe, and hidden safe. The bathroom was big and the shower options were good (although see negative section) and we were happy with toiletries and towels. We ate in the Duhau Argentinian restaurant and the food, service, ambiance was excellent. We ate in the Piano Nobile restaurant and the food was fine. It was in a great location with easy access to restaurants and coffee shops. The gardens were lovely. The staff were helpful and friendly. We did have a lovely time in Buenos Aires

We had had a long day and arrived at the hotel around 9pm and the check in was shambolic, it took 30 mins to check in (and there were only 2 guests before us) due to at first only one person being on check in, eventually they found someone else. Unfortunately, not only were the first set of guests still there after we had been seen, the guests before us also seemed to have trouble checking in. There seemed to be plenty of staff around but limited ability to help guests. On arriving at our room, we weren't in the best of moods but over the next few days we did warm up to the hotel however we do have the following observations: We'd booked a room with a balcony, and thought we would enjoy some wine out of the deck, well you can do this, if you don't want to do it together, as there is only one chair. The bathroom was huge but not practical. Limited space to put washbags, the two shelves had items on them and were high up, and the hairdryer was in a box right up on the top shelf. Luckily we are tall so could reach it. In the shower/bathroom it is a wet room, with slates for the shower, but it is really uncomfortable on the feet, plus the water took forever to drain, still wet when we came back at later in the day. The turning off and on of lights is not straight forward, hence the information sheet explaining which buttons to press. Getting from one side of the hotel is not easy and as my husband had recently had knee surgery it isn't suitable for those who can't manage stairs. Yes there are elevators in the underground walkway, but one was out of action, so you have to able to do stairs otherwise you need to walk outside and go up the road to get to the other side. Finally, the room is not sound proofed and unfortunately during the night, if you are a light sleeper, you will hear traffic, sirens and refuse vehicles.

Best spot in Buenos Aires. Forget Faena and other stuff. Ask for a garden view room.

Nothing. However, I believe it is no good to disable, since it has lot of small stairs.

The staff was amazing, from the guards at the door, front desk, breakfast attendants, bartenders, housekeeping, they all insured we had everything we needed. The hotel is also beautiful. We reserved the palace and our room was spectacular.

The only slight problem was the concierge couldn’t find a package that had arrived for us. But they found it after showing them the proof a staff member had signed for it.

Breakfast was fabulous. Room was spacious and well laid out. Very tranquil. Beautiful gardens. Staff was exceptional and wanted to ensure a great stay.

Didn't like QR code for services. I detest QR codes and don't like looking at my phone for this info. A written option would be preferable. Also, light switches were very complicated. Better labeling for what switch does what would be better.

Amazing location. Great facilities. Food and spa was amazing

Rooms on the palace side are much better. we only got to stay on the palace side during our second week

Location and service

Check in can be improved

Room and mattress, quietness and the overall ambience

Check in was protracted due to other customers. Eventually the conceive checked us in .....

Beautiful rooms (in the Palace) and exceptional staff

Nothing

location, clean, food

We booked for one price in pesos through booking. .com, but were charged by highest price at the hotel. most of the staff doesn’t speak English

that night was a party and we leíste es the music íntimo 5 am.

Beautiful hotel. Great breakfast. Great restaurants placed in a charming garden. Very helpful staff.

Terrible wifi in the room. TV channel selection was a little poor for international users, considering the quality of the hotel.