Faena Hotel, Buenos Aires

Martha Salotti 445, C1107 CMB, Buenos Aires, Argentina (show on map)

Expert reviews

CNN review:

“Conceived for the travelling rock star, the ultra-hip Faena is a recycled 1902 port building located in the exclusive Madero Este docklands zone. Its Philippe Starck design conserves the cavernous, red brick shell of the iconic building.”

Lonely Planet review:

“Traipse through the plush main hallway, lined with two top-notch restaurants, a sultry bar-lounge, a basement cabaret and – outside – a slick swimming pool. Also has a Turkish bath and spa.”

Fodors review:

“Argentine fashion impresario Alan Faena and famed French architect Philippe Starck set out to create a “universe” unto itself with this hotel, and they succeeded: rooms are feng-shui perfect.”

Featured as Fodor’s Choice in Buenos Aires.

Forbes review:

“The red brick exterior of Faena Hotel Buenos Aires projects a low profile, but the interiors of the luxury hotel are bathed in rich reds and black marble, creating a sexy, dramatic ambiance.”

Telegraph review:

“Think chipped antiques, clawfoot furnishings and white leather exploded onto a canvas that’s a fierce shade of red. But there is more to this hotel than its stomping interiors — not least its on-site tango theatre and rather regal swimming pool.”

Guest rating

This an aggregated customer review rating of Faena Hotel, Buenos Aires. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.4 out of 5.0

Ranked 14th in Buenos Aires

210£187$260¥27560C$202A$202HK$2035S$343SFr244¥1651kr2145kr1570kr2025

What guests liked

All you need to know

The Faena Hotel is a five star hotel in La Puerta Madero section of Buenos Aires. Receiver of several international awards for quality and customer satisfaction, the hotel of Buenos Aires was once a historic mill before being purchased by fashion designer, Alan Faena then refurbished and decorated by designer Philippe Starck. Staying at this hotel not only means living in style and comfort but guests are also close to historic landmarks like the Puerto Madero Waterfront and Casa Rosada. Stepping out of the hotel doors into Faena District opens up a whimsical world of flavor, shopping, beaches and so much more.

This hotel is a place to dream big and celebrate life with limitless options for relaxation and enjoyment. The ballroom is one of Buenos Aires’s most coveted venues while the business rooms contain custom designed boardrooms and corporate presentation facilities. The pool bar, library lounge and renowned restaurants are only a few of the in-hotel attractions that guests can enjoy.

The hotel boasts stylish decor combined with high tech capability with automatic velvet curtains, Venetian blinds and home theatres. Plush and luxurious, each rooms is elegantly decorated and offers skyline views of Buenos Aires, the gardens, sunset and the art district. This hotel is sure to bring out at elegant and sophisticated being in every of its guests

Hotel Details
— 105 rooms
— Building renovated and opened in 2004
— Modern style

Hotel Features
— Free WiFi
— Restaurant
— Express check in and check out
— 24-hour front desk
— Concierge service
— Business center and meeting facilities
— Pets allowed
— Private parking available
— Spa and wellness center
— Shuttle service available
— Child care services available
— Air conditioning
— Swimming pool

Additional Info
— Check in begins at 3:00 PM
— Check out ends at 12:00 PM
— Minimum check in age is 18 years old

Address
Martha Salotti 445, C1107CMB CABA, Argentina.

 

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Location

Recent guest reviews

5.0

David

13 November 2022

Delightful stay in Buenos Aires

exceptional service and top restaurant one of the best in the area. lovely room good location

4.5

Leandro

13 October 2022

Fabulous

Exatamente luxuoso!

4.5

Tony

18 July 2022

Very welcoming and enjoyable in an upmarket area close to a nature park.

Amazing staff, nice bar, great breakfast, largest variety of international tv channels in BA. Roomy. Great reception.

Very dark inside, low ceilings, ‘bunker’ feel. Opulent it is certainly. 6th floor rooms less than pratical floorplan.

4.0

Eleonora

10 May 2022

Faena lives up to its name, very posh and clean hotel with attentive service and staff.

hotel is conveniently located, the staff was very attentive and most spoke good English, it can be hard to get around for foreigners without the language. posh and clean.

the rooms were a bit too dark.

4.5

De

2 May 2022

Fabulous

Location, environment, food and swimming pool

No relevant comment

5.0

מור

1 May 2022

Thank you so much for the room upgrade and the cake

We got amazing upgrade for the room for my birthday and also a cake with a candle sent to the room. The stuff is amazing and the hotel is great.

Nothing

4.5

Jacqueline

17 March 2022

A trendy and sexy hotel with great service and perfect guest experience!

The hotel was amazing and the room was really nice and they even upgraded me when I asked them for a nice view. Gisela Almeida was my experience manager and she was very attentive to us! Breakfast was amazing too!

The Pool is so nice but you have to get there early to get a good seat! I liked everything!!

3.5

Mauro

25 January 2022

good value for money. the old high prices do not apply anymore.

excellent location and loved the swimming pool

rooms are just about comfortable. bathrooms need one more inch in every corner to be comfortable. maintenance is suffering.

3.5

Jan

16 January 2022

Pleasant

rooms got a little old. food at pool like 80s. all carbs and meet. even ceviche was 80% potato.

4.5

David

21 November 2021

We loved the Faena, it was a special anniversary for us, and we will return.

Loved the unique quality of everything. The downstairs, the room, the furnishing, the restaurant. And the welcome was terrific. Nothing was too much trouble for them.

No complaints. Maybe a coffee maker in the room.

3.0

Luca

4 February 2024

Not staying here again!

Great location, close to many attractions! The food at any of the restaurants was just amazing, I mean... You're in Buenos Aires, guess anywhere you go food will be at least good. The hotel installations are pretty good, stylish and with a cool vibe. The pool is the main attraction I would say, pretty cool.

For what you pay, this hotel is defo not at a 5 stars level. Starting with the check-in where we arrived with 3 suitcases and not even the guy at the front door helped us. We booked 4 nights and wanted to extend it to 5 nights, however ended up moving to the Four Seasons on the last night as price was the same and gave us a proper 5 stars hospitality. Anyway, I need to highlight the staff which was not at the level of these type of hotels, and very rude! Specially want to mention, there was a blond girl working at the bar/restaurant (The Library) who's name is Florencia, SUPER rude! At the point of needing to call the manager of the restaurant, think his name was Gabriel, who just appologies. However, following night, another girl (didn't ask her name this time) from the staff extremly rude, looks like they are all unhappy working there. Rooms: OMG we paid a fortune for a room that had humidity on some areas, basic details a hotel should take into consideration such as marks all over the walls, deco was OK but old, one lamp was broken, the wardrobe has some water marks, etc. Room Service: They offered a 24/7 room service when that's actually not true. The only room service they could offered us was just ham and cheese sandwiches and beef empanadas. When I asked the person on the phone why the menu is so limited, his answer was: Our team is working on the breakfast atm, they don't have time to serve rooms. The hotel is definitely not at a 5 stars hotel standards, neither the staff AT ALL. They need asap to update the rooms with a more up-to-date furniture and attention to details! Again, if we are paying for a 3 or 4 stars I don't care about someone picking up my luggage or offering room service all night. In this case, you MUST offer your guests a five stars experience. Hopefully someone from their staff will contact me via email, or who knows... Not surpise if they don't.

3.0

Orlando

23 January 2024

Great facilities and location but need to change front desk staff, remember they are the first contact to your customers

Location Facilities Spa

Front desk staff

1.0

Emre

27 December 2023

Avoid

Nothing-we left

1.0

Michael

10 June 2023

Don’t stay here but have a cocktail by the pool.

Excellent location.

Rooms are tiered and there are so many issues that just need sorting. Broken or noisy air conditioning to TVs that don’t work to electricity sockets that spark. stained marble floors to curtains that don’t operate correctly. The list is endless.

3.0

Matt

12 April 2023

trendy for insta but doesn’t compete with other hotels

location to walking in the area and close to restaurants

initial room was musty, they changed us out with no issues to nicer room. concierge was unresponsive and limited knowledge of local restaurants.

3.0

Mikael

13 January 2023

nice but not prizeworty

design, high standard on consierge

staaf in pool area were lazy and had no sense of service they missed cleaning our room one day despite that we put the ”com and clean” sign at 10 in the morning…and several phonecalls. Food in pool area has low standard. laundry service ir ridicolus expensive…

2.5

Liz

10 January 2023

You're Paying for the Atmosphere and Not Quality

The decor of the hotel was beautiful, and the location was convenient.

There were not a lot of options for breakfast. They were offering buffet breakfast, but I wanted to eat and my friend didn't. We wanted to sit together, but we couldn't at the main dining room since she would've been charged. So we went to the lobby lounge instead, which did not offer a breakfast menu. I ended up eating pate and a cheese/meat platter for breakfast. I asked the waiter if I can have simple eggs and toast and he informed me that was not allowed. I found that really odd for a luxury hotel. Then as my friend was about to check out, we noticed that the other table the waitress was cleaning up had a plate and bowl of scrambled eggs on the table. I mentioned it to the staff and they said that the guests brought the eggs over from the restaurant. If they gave me that option I would've taken it. I guess I wasn't VIP status enough for them to allow me to have a decent breakfast at the pool lounge so I can sit with my friend, even though we paid a lot of money just to stay there for a few hours. And the spa was fully booked so I had nothing to do while waiting for my flight. The food was not really good at the lobby lounge and I had to eat there the second time while waiting for my evening flight. Will not stay here again. Not worth it for the price.

3.0

Roger

21 December 2022

nice but not as good faena miami

great location - loved the pool - food good

rooms tired

1.5

Miranda

14 April 2022

The staff treated us very rudely all the time.

Nothing. The staff treated us very rudely all the time. Apparently there was a famous rap singer staying in the hotel at the same time, so they were very sensitive about security protocols. But that's not my fault or any other guests' fault, and we ended up having a terribly bad experience. They followed us all the time around the common areas, they told my guest she had to leave after 6pm or pay 4000 just to be sitting on the table with me, they came to my room and told us they were watching us on the cameras and knew someone had came to visit the room AS IF WE WERE CRIMINALS, the morning we were checking out, we were finishing breakfast and they came to tell us that since it was already check out time, we had to pay 4000 if we were still sitting there. What type of staff do you have!?????? It's such a beautiful hotel and installations, but the treatment we received was horrible and it ruined my vacation in Buenos Aires. I'm very disappointed. If you need to handle 'famous people' protocols I suggest you close the hotel only for them instead of treating the rest of your guest like garbage.

The staff treated us very rudely all the time. Apparently there was a famous rap singer staying in the hotel at the same time, so they were very sensitive about security protocols. But that's not my fault or any other guests' fault, and we ended up having a terribly bad experience. They followed us all the time around the common areas, they told my guest she had to leave after 6pm or pay 4000 just to be sitting on the table with me, they came to my room and told us they were watching us on the cameras and knew someone had came to visit the room AS IF WE WERE CRIMINALS, the morning we were checking out, we were finishing breakfast and they came to tell us that since it was already check out time, we had to pay 4000 if we were still sitting there. What type of staff do you have!?????? It's such a beautiful hotel and installations, but the treatment we received was horrible and it ruined my vacation in Buenos Aires. I'm very disappointed. If you need to handle 'famous people' protocols I suggest you close the hotel only for them instead of treating the rest of your guest like garbage.

3.0

Mariana

10 April 2022

room extremaly small, bathroom becames total wet after shower. service not like a 5 star hotel.

the pool & gym

the size of room & bathroom. service not like a 5 star hotel.

3.0

Lou

1 March 2022

spacious rooms

SPACIOUS ROOMS and BATHROOMS

Can’t quite put my finger on it but not at all like the Faena in Miami.

1.5

Marcin

26 November 2021

Huge disappointment. Avoid.

Design is cool. Staff was friendly, albeit many glitches.

Breakfast was poor. Limited options for a 5star establishment. Every order was incorrect. Hated the fact that I needed to ask three times for my room to be cleaned and still that has not been done. The excuse was that they were "busy". I assumed this hotel will be a highlight in BsAs so booked it for my birthday... and it was such a disappointment that I had cancelled the rest of my stay asap. I can only assume that standard was higher pre-covid.

4.0

Andrew

7 March 2024

Very good

4.0

Romer

5 February 2024

Very good

4.5

Federico

15 January 2024

Fabulous

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Snack bar
  • - Special diet menus (on request)
  • - Wine/champagne (additional charge)
  • - Fruits (additional charge)

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Barber/beauty shop
  • - Lift
  • - Safety deposit box
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning
  • - Shuttle service (additional charge)
  • - Airport shuttle (additional charge)
  • - Grocery deliveries (additional charge)

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Tour desk
  • - Luggage storage
  • - Concierge service
  • - Private check-in/check-out

Activities

  • - Fitness centre
  • - Spa and wellness centre
  • - Massage (additional charge)
  • - Hot tub/Jacuzzi (additional charge)
  • - Hammam
  • - Evening entertainment
  • - Spa facilities
  • - Spa lounge/relaxation area
  • - Spa/wellness packages
  • - Fitness
  • - Yoga classes
  • - Personal trainer
  • - Live music/performance

Outdoors

  • - Terrace
  • - BBQ facilities (additional charge)
  • - Outdoor pool
  • - Outdoor pool (seasonal)
  • - Outdoor fireplace

Entertainment and family services

  • - Babysitting/child services (additional charge)

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)

Accessibility

  • - Wheelchair accessible

Transport

  • - Airport pick up (additional charge)
  • - Airport drop off (additional charge)

Pool and wellness

  • - Sun loungers or beach chairs
  • - Sun umbrellas
  • - Swimming pool
  • - Swimming Pool

Miscellaneous

  • - Delivered food is securely covered
  • - Thermometers for guests provided by property
Check availability 210£187$260¥27560C$202A$202HK$2035S$343SFr244¥1651kr2145kr1570kr2025