Faena Hotel, Buenos Aires

At first glance, Faena Hotel Buenos Aires feels quite unique and stylish — you can clearly see Philippe Starck’s influence in the design. It definitely has character and creates a special atmosphere. However, you can also notice that the property is starting to show its age. The rooms, wardrobes, and several areas feel somewhat outdated and could benefit from renovation. The tango show was excellent and one of the highlights of our stay. Since it was our first tango show, we really enjoyed the experience. The pool area is nice, especially when the sun is out. The bar area is fine, while the sauna feels quite old and no longer matches the standard of the rest of the hotel. What really disappointed me, however, was the lack of flexibility regarding our booking. We had booked through Booking.com and extended our stay by two nights because our flight was originally cancelled. When the flight was suddenly confirmed again, we wanted to shorten our stay by one night one day in advance. This was handled with absolutely no flexibility, even though we had already explained upon arrival that our return flight situation was uncertain and could change at short notice. For a hotel of this category, I would have expected much more understanding and goodwill in this situation.

The actual hotel was beautiful. The bar in the pool area was magnificent. Unfortunately, our room was extremely dated, and there was black mould in the bathrooms. I did bring it to the managers. Attention didn’t seem to care much.

Nice service at the pool. That’s all.

Overpriced for the low quality. Room was uncomfortable, same bathroom. Pool with a ridiculous plastic crown in the middle.

Location and pool

The Room, (horrible layout), the complexity of the lights and how to use them, the 100 pound bedspread and no lighter blanket supplied even after we requested one, the food at the Italian restaurant. Who makes steak and puts it in a brick of crust? It was so dry and awful plus the tomato sauce in the seafood pasta was so sweet. Overuse of onions. I’m Italian. We never put onions in our tomato sauce. That’s what non Italians who don’t know how to cook make it. It ruined the meal. We ate dinner out the next two nights because of this and found outstanding food at half the price.

Location.

Very old and the room does not level with the price they charge.

Do staff

Great experience and great Italian restaurant

Great service and excellent staff. ok food overall some dishes are great others are not even worth it. over crowded pool and library bar (where you have breakfast), outside guests come for drinks so very little space is left for hotel guests,who do not get priortized. Spa and gym are very small and oversold, relaxation area is loud and has only 6 chairs for the whole hotel. Extremely overpriced for what you get, which is only decor. Lipstick on a pig!

Great service and excellent staff. ok food overall some dishes are great others are not even worth it. over crowded pool and library bar (where you have breakfast), outside guests come for drinks so very little space is left for hotel guests,who do not get priortized. Spa and gym are very small and oversold, relaxation area is loud and has only 6 chairs for the whole hotel. Extremely overpriced for what you get, which is only decor. Lipstick on a pig

My wife had the clock stolen from the room. Unfortunately, we only realized it on the plane. A report should be made on site. Regarding the above, there were only 2 coffee capsules available to use. We ordered more, but nothing arrived. Language was an issue; not everyone spoke English, especially the cleaning and restaurant staff. Our friend's shirt went missing... The price, especially for New Year's Eve, was too high, and the New Year's party was mandatory (€550 per person), although it wasn’t mentioned during booking.

Good pool and location is great for accessing the locality but also the rest of central BA. The main bar in the evening is buzzy and has good live acts.

The room offered (a duplex suite - part of an "upgrade" offered by Booking.com to Genius members) wasn't worth taking. I should have booked the room i originally wanted (park view). All the duplex suite consists of is a dark room on first floor with TV and then steps up to the bathroom/bedroom. If you had kids you might value the extra space, but i would have preferred having actual city or park views. Some of the hotel is also showing its age (frayed carpets/outdated sockets etc).

Rooms were comfortable and restaurant is fabulous!

Pricey

Location

Staff treated booking.com reservation as lower class than rest

Our trip started with the airline losing our baggage, and the staff were incredibly helpful with getting it to us from the airport. They spoke excellent English, which was very helpful for navigating all our issues!

Staff pool

Great location, close to many attractions! The food at any of the restaurants was just amazing, I mean... You're in Buenos Aires, guess anywhere you go food will be at least good. The hotel installations are pretty good, stylish and with a cool vibe. The pool is the main attraction I would say, pretty cool.

For what you pay, this hotel is defo not at a 5 stars level. Starting with the check-in where we arrived with 3 suitcases and not even the guy at the front door helped us. We booked 4 nights and wanted to extend it to 5 nights, however ended up moving to the Four Seasons on the last night as price was the same and gave us a proper 5 stars hospitality. Anyway, I need to highlight the staff which was not at the level of these type of hotels, and very rude! Specially want to mention, there was a blond girl working at the bar/restaurant (The Library) who's name is Florencia, SUPER rude! At the point of needing to call the manager of the restaurant, think his name was Gabriel, who just appologies. However, following night, another girl (didn't ask her name this time) from the staff extremly rude, looks like they are all unhappy working there. Rooms: OMG we paid a fortune for a room that had humidity on some areas, basic details a hotel should take into consideration such as marks all over the walls, deco was OK but old, one lamp was broken, the wardrobe has some water marks, etc. Room Service: They offered a 24/7 room service when that's actually not true. The only room service they could offered us was just ham and cheese sandwiches and beef empanadas. When I asked the person on the phone why the menu is so limited, his answer was: Our team is working on the breakfast atm, they don't have time to serve rooms. The hotel is definitely not at a 5 stars hotel standards, neither the staff AT ALL. They need asap to update the rooms with a more up-to-date furniture and attention to details! Again, if we are paying for a 3 or 4 stars I don't care about someone picking up my luggage or offering room service all night. In this case, you MUST offer your guests a five stars experience. Hopefully someone from their staff will contact me via email, or who knows... Not surpise if they don't.

Location Facilities Spa

Front desk staff

The pool is amazing. The environment is awesome. The breakfast is perfect. The restaurants inside are great. The tango show is the best of all Argentina.

The bed has a way too soft mattress.

Nothing-we left

Love it

Excellent design, great hospitality, delicious food, beautiful tango show

nothing to complain

Excellent location.

Rooms are tiered and there are so many issues that just need sorting. Broken or noisy air conditioning to TVs that don’t work to electricity sockets that spark. stained marble floors to curtains that don’t operate correctly. The list is endless.